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Added 1 min ago
Senior Director - Transaction Services
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Toronto, ON
Full-time
…of transactions in most industries across Canada. We value client service excellence and having FUN while supporting the career growth and the development of each…
Added 16 mins ago
Financial Planner, Scotia Financial Planning - Toronto East Central, Midtown
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Toronto, ON
As a Financial Planner, you will focus on developing and deepening mass affluent client relationships by providing high quality advice and service. As a dedicated entrepreneur, you know how…
Added 16 mins ago
Director, Insurance Operations
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Full-time
Lead the development and phased implementation of an approved future operating model aligned with CI’s insurance growth, advisor-support, and client-service priorities.
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SENIOR BUSINESS ADVISOR, AI
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$74,600 to $122,800 CAD / year
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Added 1 hour ago
Senior Director - Transaction Services
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Full-time
…of transactions in most industries across Canada. We value client service excellence and having FUN while supporting the career growth and the development of each…
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Wealth Associate
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Added 1 hour ago
Luxury Retail Sales Advisor FT
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$21 to $25 CAD / hour
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Branch Operations Manager
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Identify and course-correct when the current path does not meaningfully serve client needs, playing a key role in setting longer-term business strategy.
Added 1 hour ago
Associate
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Full-time
…excellent opportunity for a seasoned professional to deepen client relationships, support our Advisor team, and build their career within a high-performing organization backed by RBC’s…
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Acts as a senior trusted advisor to client leadership teams, providing strategic counsel on research, insight generation, and business decision-making.
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Barrie, ON · Whitby, ON · Ottawa, ON · Kingston, ON · Peterborough, ON
Full-time
A competitive salary and a 100% employer premium-paid benefits program, that includes critical illness, long term disability, life insurance, health and dental coverage, and a health and…
Added 2 hours ago
CAREERS
Cameron Stephens
Toronto, ON
Full-time
Act as a strategic advisor to firm leadership on brand identity and market positioning within the Canadian capital management landscape
Added 2 hours ago
Branch Operations Manager
RBC Dominion Securities
Guelph, ON
Full-time
…administrative leadership to the Branch Management Team and Advisor teams. The role ensures daily branch operational and regulatory compliance while overseeing HR administration, client…

Uberall

Strategic Account Manager

Canada

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

About The Role

Your role as a Strategic Account Manager is to serve as the primary strategic point of contact and Commercial Owner for our most valued multi-location brands. As the "CEO" of your portfolio, you are responsible for the entire customer lifecycle, ensuring high retention and significant revenue expansion within our enterprise client base. You are a localized marketing expert, leveraging Uberall’s AI-powered platform to solve complex business challenges and drive measurable digital visibility for your clients.

You are ultimately responsible for the success and growth of your book of business, ensuring zero friction between a customer’s strategic goals and their platform investment. By unifying day-to-day relationship management with full revenue accountability (ACV Bookings), you lead our customers through everything from seamless onboarding alignment to high-stakes renewal negotiations and whitespace expansion.

Key Responsibilities

Strategic Advisory & Account Leadership

Multi-Location Marketing Expertise: Act as a trusted advisor across our full solution suite. Move customers beyond "siloed" products to show how Reputation Management, Social Media, and Local Page Optimization function as a unified ecosystem to scale impact.
Operationalizing Location Performance Optimization: Lead the shift to a holistic strategy, educating customers on the Integrated Solution Ecosystem, helping them realize that local marketing success is built on a combination of tools working in unison to drive visibility and consumer trust.
Strategic Success Planning: Develop and maintain Strategic Success Plans that map Uberall’s features directly to the customer’s localized marketing KPIs, ensuring every meeting is anchored in value realization and measurable ROI.
Market Leadership: Serve as the definitive subject matter expert, translating the technical complexities of Listings, Reviews, Social, and AI Search into compelling business imperatives.

Commercial Ownership & Pipeline Discipline

Strategic Quota Attainment: Drive high-velocity ACV Bookings by mastering both expansion opportunities and the renewal cycle. Take full accountability for your annual target, managing pacing with precision and identifying growth opportunities well ahead of renewal dates.
High-Value Contract Strategy: Proactively pivot the portfolio toward multi-year agreements (24–36+ months). You understand that long-term commitments provide customers with price protection and the roadmap stability necessary to achieve their most ambitious localized marketing goals.
Negotiation & Closing Excellence: Lead all contract negotiations from proposal to signature. Prioritize closing speed and partnership value while skillfully steering customers away from incremental discounting that devalues our solutions.
Forecasting & CRM Rigor: Maintain impeccable pipeline discipline within Salesforce. Provide the business with absolute transparency on renewal seasonality and expansion whitespace, ensuring your projections are backed by clean, actionable data.

Relationship Management & Executive Representation

Executive Representation: Act as the face of Uberall to C-suite stakeholders in client interactions and at strategic industry events. You are responsible for navigating high-level relationships to secure long-term, satisfied relationships.
Multi-Level Relationship Building: Build and maintain multi-level relationships, from daily operational users and brand managers to executive sponsors, ensuring Uberall is embedded at every level of the organization.
Strategic Resource Management: Master the ability to diversify your time and resources based on account value. Provide high-touch executive alignment for strategic accounts, while artfully driving self-service excellence via the Uberall Academy for the broader base.

Cross-Functional Orchestration & Operational Excellence

Retention Excellence (GRR & NRR): Act as the frontline protector of the business’s bottom line. Proactively monitor customer health metrics to identify churn risks early, implementing structured mitigation plans to secure the partnership ahead of the renewal cycle.
Organizational Alignment: Orchestrate internal resources, from Sales to Legal, to ensure a frictionless customer experience. Lead with the understanding that account health is a cross-departmental effort that requires your leadership to succeed.
Onboarding & Implementation Alignment: Collaborate with implementation teams to ensure a seamless transition from launch to long-term partnership, ensuring early product adoption and fast time-to-value.
Strategic Support Navigation: Empower customers by educating them on our world-class support ecosystem. Ensure technical issues are handled by specialists so you can remain the strategic lead.
Internal Advocacy: Partner as a key stakeholder with Product and Marketing. Relay critical client needs to help co-design the future of our AI-powered roadmap.

Your Profile

Background: 4+ years of experience in a client-facing role such as Customer Success, Account Management, Strategic Consulting, preferably within a SaaS or software technology environment.
Experience: Demonstrated track record of both managing customer relationships and achieving commercial targets (renewals, upsells, expansion).
Industry Expertise: Experience in Digital Marketing, SEO, or Localized Search is a significant advantage.
Consultative Approach: You have strong consulting skills and the ability to guide customers, challenge their thinking, and lead them toward business success.
Proactive Problem-Solver: You see challenges as opportunities and take a forward-looking, structured approach to finding solutions.
Organized & Accountable: You are highly organized, capable of managing a diverse portfolio of accounts, and committed to maintaining accurate records and forecasts. You successfully prioritise your time to maximise your impact
Commercial & Growth Mindset: A proven ability to carry a quota and a drive to exceed targets. You possess a refined sales methodology that allows you to navigate contract renewals and identify expansion opportunities with confidence.
Executive Presence & Communication: The ability to lead world-class Executive Business Reviews and navigate high-stakes objections. You are comfortable engaging as a peer with C-suite decision-makers and can articulate the strategic value of the Uberall platform.
Analytical ROI Storytelling: The skill to turn data into high-impact, ROI-driven narratives. You use insights to solve complex business challenges and secure budget for renewals, expansions, and one-time strategic fees.
Operational Discipline: A commitment to impeccable pipeline hygiene and forecasting accuracy. You treat your portfolio as a business, ensuring that data and CRM rigor back every strategic decision.
Entrepreneurial Adaptability: A creative and resilient spirit that thrives in a fast-paced environment. You are an early adopter of new technologies and methodologies, remaining agile as our role and industry continue to evolve and innovate.

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More about this job

Responsibilities

Own strategic relationships and commercial outcomes for a portfolio of enterprise, multi-location customers, including retention, renewals, and revenue expansion. Advise clients on localized marketing solutions, coordinate internal teams, and maintain accurate pipeline forecasts and customer success plans.

Requirements

Requires at least four years of client-facing experience, preferably in SaaS or software, with a demonstrated record of managing relationships and meeting commercial targets. Candidates should bring consultative and executive communication skills, strong organization and forecasting discipline, and ideally experience in digital marketing, SEO, or localized search.

Skills

Strategic Account Management
Customer Success
Account Retention
Revenue Expansion
Renewal Negotiation
Sales and Quota Attainment
Pipeline Forecasting
Salesforce CRM
Digital Marketing
Local SEO
ROI Analysis
Consultative Selling
Cross-Functional Collaboration
Customer Health Management
Contract Negotiation

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Software Technology
Salesforce
Customer Success
Strategic Account Management
Account Retention
Net Revenue Retention
Gross Revenue Retention
ACV Bookings
Renewals
Upselling
Revenue Expansion
Digital Marketing
SEO
Localized Search
Local Page Optimization
Listings Management
Reputation Management
Reviews
Social Media
AI Search
AI-Powered Platform
Strategic Success Plans
Executive Business Reviews
Pipeline Forecasting
Contract Negotiation
Multi-Year Agreements
ROI Analysis
Customer Health Metrics
Onboarding

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