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Added 13 mins ago
Data Migration Lead
SE Health
Markham, ON
Contract
Prepare executive updates, governance materials, decision papers, and status reports.
Added 13 mins ago
Solutions Engineer (Technical Sales)
Miovision
Kitchener, ON
$86,000 to $107,500 USD / year
Full-time
Rapid Prototyping: Design and implement rapid prototypes or custom workflow proof of concepts to solve complex client challenges that existing solutions do not address, to help secure wins…
Added 15 mins ago
Release Train Engineer III
TD
Toronto, ON
Full-time
Provides delivery guidance at executive and senior leadership levels, clearly articulating trade‑offs, options, and impacts across complex delivery ecosystems
Added 15 mins ago
SENIOR BUSINESS ADVISOR, AI
BDC
Montreal, QC
Full-time
Ensure strong client adoption through change management, capability transfer, and executive alignment.
Added 15 mins ago
Senior Project Architect
HDR
Calgary, AB
Full-time
We believe architecture is more than designing buildings, it’s about providing solutions to societal challenges and creating stronger, more vibrant communities. As part of our Architecture…
Added 44 mins ago
CMMS Maximo Migration Specialist
Government of Canada
Ottawa, ON · Greater Ottawa Metropolitan Area
Full-time
Ability to prepare clear and concise technical and executive-level documentation.
Added 44 mins ago
Senior Project Management Specialist
OXARO Inc.
Ottawa, ON
Contract
Provide regular project status updates on progress and value delivery to senior management and the sponsor or client.
Added 44 mins ago
Manager Revenue Operations (OTE: 100k - 120k)
BoomerangFX
Mississauga, ON
$75,000 to $85,000 CAD / year
Full-time
…leader in practice management software and digital marketing solutions. Our growth trajectory of over 8000% is matched by our ambition to disrupt and dominate the healthcare technology…
Added 44 mins ago
MENU
FDI Nova Scotia
NS · Nova Scotia, Canada
Full-time
…leverage our province’s natural advantages and deliver world-class solutions for Canada and global markets. Through our focus on three key areas of economic growth: start-up and venture…
Added 1 hour ago
Senior Manager, AdTech Engineering
Pelmorex
Oakville, ON
Full-time
…industry trends, emerging regulations, cookieless identity solutions, and marketplace shifts; translate insights into strategic briefings and actionable technical roadmaps for executive…
Added 1 hour ago
Client Success Manager
Jonas Software
Markham, ON · Canada - Markham - Ontario
Full-time
Gary Jonas Computing Ltd was established in September 1990 with a mandate to be a client-oriented and technology-driven software application company with industry-related professionals.…
Added 1 hour ago
Senior Manager, AdTech Engineering
Pelmorex
Oakville, ON
Full-time
…industry trends, emerging regulations, cookieless identity solutions, and marketplace shifts; translate insights into strategic briefings and actionable technical roadmaps for executive…
Added 1 hour ago
Director, AI Technology Delivery
BMO
Toronto, ON · YNG
…parties to deliver safe, resilient, scalable, and measurable client…
Added 1 hour ago
SMB Sales Executive
Purolator
ON · Mississauga, ON
As an SMB Sales Executive you'll play a key role in Purolator's growth by identifying, engaging, and acquiring new customers. This is a true hunter role where your ability to prospect,…
Added 1 hour ago
Account Executive, Business Sales - North York
OSL Direct Services
Toronto, ON · North York, ON · Etobicoke, ON
Other
Currently, we are actively seeking Account Executives, for our Small & Medium Business Sales & Marketing Team for our client, Bell Canada. Fueled by cutting-edge fiber optic and wireless…
Added 1 hour ago
Senior Manager, Internal Audit - Wealth Management
Royal Bank of Canada
Toronto, ON
Full-time
Join RBC's Chief Audit Executive (CAE) Group as a Senior Manager, Internal Audit Wealth Management Canada, where you'll play a critical role in safeguarding one of Canada's leading…
Added 1 hour ago
Director Data, AI, and Specialized Business
Royal Bank of Canada
Toronto, ON
Full-time
…Technology, a team dedicated to delivering modern, resilient solutions for our Caribbean businesses and clients. We are all in on Agile delivery, DevOps, open source, cloud and modern…
Added 1 hour ago
Business Development Manager
PROLINK
Toronto, ON
Full-time
…since 1982. We provide tailored risk management and insurance solutions to professional associations and affinity groups, Canadian enterprises, small businesses, and individuals. We combine…
Added 1 hour ago
Account Executive - West Coast
HALO Branded Solutions
Canada
Full-time
HALO is looking for an Account Executive with 5+ years of proactive B2B sales experience to join an existing dynamic team! You will be tasked with learning and understanding our portfolio…
Added 1 hour ago
SMB Sales Executive
Purolator Inc.
Mississauga, ON
Full-time
As an SMB Sales Executive you'll play a key role in Purolator's growth by identifying, engaging, and acquiring new customers. This is a true hunter role where your ability to prospect,…
Added 1 hour ago
Business Development Executive – Montreal or Toronto
Gillespie-Munro Inc.
Montreal, QC
Full-time
We are seeking a motivated and results-driven Business Development Executive to grow our presence in the Montreal or Toronto market. This is an excellent opportunity for an ambitious sales…
Added 1 hour ago
Business Development Executive – Montreal or Toronto
Gillespie-Munro Inc.
Mississauga, ON
Full-time
We are seeking a motivated and results-driven Business Development Executive to grow our presence in the Montreal or Toronto market. This is an excellent opportunity for an ambitious sales…
Added 1 hour ago
VP, Quantitative Research (Public Affairs/Online Communities)
Ipsos
Toronto, ON
Anticipates client needs and proactively recommends research and advisory solutions that address emerging opportunities and risks.
Added 2 hours ago
Project Director, Hydro & Dams
WSP in Canada
Vancouver, BC
Full-time
With an unmatched breadth and depth of engineering, advisory and science‑based expertise, our global minds unite to power local solutions.
Added 2 hours ago
Director Data, AI, and Specialized Business
RBC
Toronto, ON
Full-time
…Technology, a team dedicated to delivering modern, resilient solutions for our Caribbean businesses and clients. We are all in on Agile delivery, DevOps, open source, cloud and modern…

Uberall

Strategic Account Manager

Canada

Job type: Full-time
Posting language: English
Posted: Sep 23, 2026

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Original job description

About The Role

Your role as a Strategic Account Manager is to serve as the primary strategic point of contact and Commercial Owner for our most valued multi-location brands. As the "CEO" of your portfolio, you are responsible for the entire customer lifecycle, ensuring high retention and significant revenue expansion within our enterprise client base. You are a localized marketing expert, leveraging Uberall’s AI-powered platform to solve complex business challenges and drive measurable digital visibility for your clients.

You are ultimately responsible for the success and growth of your book of business, ensuring zero friction between a customer’s strategic goals and their platform investment. By unifying day-to-day relationship management with full revenue accountability (ACV Bookings), you lead our customers through everything from seamless onboarding alignment to high-stakes renewal negotiations and whitespace expansion.

Key Responsibilities

Strategic Advisory & Account Leadership

Multi-Location Marketing Expertise: Act as a trusted advisor across our full solution suite. Move customers beyond "siloed" products to show how Reputation Management, Social Media, and Local Page Optimization function as a unified ecosystem to scale impact.
Operationalizing Location Performance Optimization: Lead the shift to a holistic strategy, educating customers on the Integrated Solution Ecosystem, helping them realize that local marketing success is built on a combination of tools working in unison to drive visibility and consumer trust.
Strategic Success Planning: Develop and maintain Strategic Success Plans that map Uberall’s features directly to the customer’s localized marketing KPIs, ensuring every meeting is anchored in value realization and measurable ROI.
Market Leadership: Serve as the definitive subject matter expert, translating the technical complexities of Listings, Reviews, Social, and AI Search into compelling business imperatives.

Commercial Ownership & Pipeline Discipline

Strategic Quota Attainment: Drive high-velocity ACV Bookings by mastering both expansion opportunities and the renewal cycle. Take full accountability for your annual target, managing pacing with precision and identifying growth opportunities well ahead of renewal dates.
High-Value Contract Strategy: Proactively pivot the portfolio toward multi-year agreements (24–36+ months). You understand that long-term commitments provide customers with price protection and the roadmap stability necessary to achieve their most ambitious localized marketing goals.
Negotiation & Closing Excellence: Lead all contract negotiations from proposal to signature. Prioritize closing speed and partnership value while skillfully steering customers away from incremental discounting that devalues our solutions.
Forecasting & CRM Rigor: Maintain impeccable pipeline discipline within Salesforce. Provide the business with absolute transparency on renewal seasonality and expansion whitespace, ensuring your projections are backed by clean, actionable data.

Relationship Management & Executive Representation

Executive Representation: Act as the face of Uberall to C-suite stakeholders in client interactions and at strategic industry events. You are responsible for navigating high-level relationships to secure long-term, satisfied relationships.
Multi-Level Relationship Building: Build and maintain multi-level relationships, from daily operational users and brand managers to executive sponsors, ensuring Uberall is embedded at every level of the organization.
Strategic Resource Management: Master the ability to diversify your time and resources based on account value. Provide high-touch executive alignment for strategic accounts, while artfully driving self-service excellence via the Uberall Academy for the broader base.

Cross-Functional Orchestration & Operational Excellence

Retention Excellence (GRR & NRR): Act as the frontline protector of the business’s bottom line. Proactively monitor customer health metrics to identify churn risks early, implementing structured mitigation plans to secure the partnership ahead of the renewal cycle.
Organizational Alignment: Orchestrate internal resources, from Sales to Legal, to ensure a frictionless customer experience. Lead with the understanding that account health is a cross-departmental effort that requires your leadership to succeed.
Onboarding & Implementation Alignment: Collaborate with implementation teams to ensure a seamless transition from launch to long-term partnership, ensuring early product adoption and fast time-to-value.
Strategic Support Navigation: Empower customers by educating them on our world-class support ecosystem. Ensure technical issues are handled by specialists so you can remain the strategic lead.
Internal Advocacy: Partner as a key stakeholder with Product and Marketing. Relay critical client needs to help co-design the future of our AI-powered roadmap.

Your Profile

Background: 4+ years of experience in a client-facing role such as Customer Success, Account Management, Strategic Consulting, preferably within a SaaS or software technology environment.
Experience: Demonstrated track record of both managing customer relationships and achieving commercial targets (renewals, upsells, expansion).
Industry Expertise: Experience in Digital Marketing, SEO, or Localized Search is a significant advantage.
Consultative Approach: You have strong consulting skills and the ability to guide customers, challenge their thinking, and lead them toward business success.
Proactive Problem-Solver: You see challenges as opportunities and take a forward-looking, structured approach to finding solutions.
Organized & Accountable: You are highly organized, capable of managing a diverse portfolio of accounts, and committed to maintaining accurate records and forecasts. You successfully prioritise your time to maximise your impact
Commercial & Growth Mindset: A proven ability to carry a quota and a drive to exceed targets. You possess a refined sales methodology that allows you to navigate contract renewals and identify expansion opportunities with confidence.
Executive Presence & Communication: The ability to lead world-class Executive Business Reviews and navigate high-stakes objections. You are comfortable engaging as a peer with C-suite decision-makers and can articulate the strategic value of the Uberall platform.
Analytical ROI Storytelling: The skill to turn data into high-impact, ROI-driven narratives. You use insights to solve complex business challenges and secure budget for renewals, expansions, and one-time strategic fees.
Operational Discipline: A commitment to impeccable pipeline hygiene and forecasting accuracy. You treat your portfolio as a business, ensuring that data and CRM rigor back every strategic decision.
Entrepreneurial Adaptability: A creative and resilient spirit that thrives in a fast-paced environment. You are an early adopter of new technologies and methodologies, remaining agile as our role and industry continue to evolve and innovate.

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More about this job

Responsibilities

Own strategic relationships and commercial outcomes for a portfolio of enterprise, multi-location customers, including retention, renewals, and revenue expansion. Advise clients on localized marketing solutions, coordinate internal teams, and maintain accurate pipeline forecasts and customer success plans.

Requirements

Requires at least four years of client-facing experience, preferably in SaaS or software, with a demonstrated record of managing relationships and meeting commercial targets. Candidates should bring consultative and executive communication skills, strong organization and forecasting discipline, and ideally experience in digital marketing, SEO, or localized search.

Skills

Strategic Account Management
Customer Success
Account Retention
Revenue Expansion
Renewal Negotiation
Sales and Quota Attainment
Pipeline Forecasting
Salesforce CRM
Digital Marketing
Local SEO
ROI Analysis
Consultative Selling
Cross-Functional Collaboration
Customer Health Management
Contract Negotiation

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Software Technology
Salesforce
Customer Success
Strategic Account Management
Account Retention
Net Revenue Retention
Gross Revenue Retention
ACV Bookings
Renewals
Upselling
Revenue Expansion
Digital Marketing
SEO
Localized Search
Local Page Optimization
Listings Management
Reputation Management
Reviews
Social Media
AI Search
AI-Powered Platform
Strategic Success Plans
Executive Business Reviews
Pipeline Forecasting
Contract Negotiation
Multi-Year Agreements
ROI Analysis
Customer Health Metrics
Onboarding

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