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Added 11 mins ago
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Added 11 mins ago
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U
Associate Manager - Community Team (Assassin's Creed)
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Montreal, QC
- Full-time
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Ubisoft

Associate Manager - Community Team (Assassin's Creed)

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Company Description

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

Job Description

The Community Team is responsible for player engagement activities across community channels, including content creation and player insights and feedback. The Associate Manager, Community Team, will be responsible for overseeing the daily operations of a team of Community Managers working on an assigned portfolio of games. This role supports the Community team by managing the growth, development, and performance of the respective portfolio’s Community Managers. Additionally, the Associate Manager contributes to transversal and game-specific projects and initiatives.

WHAT YOU'LL DO

Support the Portfolio Lead in the daily management and operations of the Community team on an assigned portfolio of games. Provide recommendations on process and performance improvements, acting as an enabler for operational excellence.
Lead a team of Community Managers, which includes day-to-day supervision, review of work activity and results, and performance management.
Coach the team by assessing strengths and development needs, giving timely feedback, and creating improvement and training plans.
Drive innovation & solution-driven mindset for Community Managers to help develop autonomy and growth.
Develop and maintain best practices and initiatives to support the player community, including but not limited to: content production practices, standards of quality, and team Key Performance Indicators.
Incorporate leadership directives, new global processes, and best practices from portfolio’s Social Media Manager to establish team standards and trainings.
Manage team resources, workload, staffing allocations, and resources to support business objectives of the portfolio.
Review annual employee feedback surveys and collaborate with Portfolio Lead to create action plans to address key issues and pain points.
Develop and maintain relationships with partner teams in Community, Social, Player Support, & Frontline.
Create a fun, collaborative environment with a shared desire to enhance the experience of Ubisoft players and tell the stories of our games.

Qualifications

WHAT YOU'LL BRING

Intermediate experience in community management or similar role.
People management experience with a track record of leading diverse, distributed teams a plus.
Familiar with social media channels, live streams, and YouTube.
Experience in the video games industry a significant plus.

Contract: Permanent

Work flexibility: Office-based

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More about this job

Responsibilities

The Associate Manager oversees the daily operations of the Community team, managing the growth, development, and performance of Community Managers. They also contribute to transversal projects and ensure operational excellence by implementing best practices and team standards.

Requirements

Candidates should have intermediate experience in community management or a similar role, with a track record of leading diverse teams. Familiarity with social media channels, live streams, and the video game industry is highly preferred.

Skills

Community management
People management
Performance management
Team leadership
Social media management
Content production
Strategic planning
Data analysis
Communication
Coaching
Project management
Operational excellence

Visa sponsorship

Not detected in the job text

Keywords

Community Management
Ubisoft
Assassin's Creed
People Management
Social Media
YouTube
Live Streams
Performance Management
Operational Excellence
Team Leadership
Gaming Industry
Player Engagement
Content Production
Key Performance Indicators
Project Management
Training
Coaching
Portfolio Management

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