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UFA Co-operative Ltd.

CSSR2

St. Paul, AB, T0A 3A0, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 1, 2026
Education: High school diploma
Experience: A minimum of 3 years of experience in sales, customer service, agriculture, building materials, grain handling, or a related industry.
Posting language: English
Posted: Nov 3, 2026

Original job description

Department: Operations - Alberta Employment Type: Full-Time Requisition ID: 2099

Join the UFA team today!

At UFA, we are more than an agricultural cooperative. We are a team of passionate people who work together to support rural communities, Canadian producers, and each other every day.

Join the UFA team today!

We are growing and are currently seeking a customer-focused Customer Sales & Service Representatives (CSSR) Level 2 to join our team at our Medicine Hat Farm Store.

Reporting to the Store Manager or Assistant Store Manager, the Customer Sales & Service Representative (CSSR) delivers exceptional customer service while supporting the sale of agricultural products, building materials, grain handling solutions, and related services. This role is responsible for developing customer relationships, supporting store and yard operations, and contributing to sales growth while maintaining UFA's safety and operational standards.

Shift Schedules

This position is anticipated to work Monday to Friday from 8:00 AM to 4:30 PM.

Successful candidates may be scheduled on various shifts based on operational requirements, qualifications, and availability.

This position is located in St. Paul, Alberta at UFA’s Farm Store.

Core Responsibilities:

Deliver outstanding customer service and product support in person, by phone, and through digital channels.
Build and maintain customer relationships through proactive customer engagement and CRM activities.
Identify customer needs and recommend products, services, and solutions.
Generate sales opportunities and either execute sales transactions or transfer opportunities to the appropriate sales representative.
Support achievement of store sales, margin, and customer service objectives.
Prepare customer quotations, invoices, billings, and process payments accurately.

Qualifications:

A High School Diploma or GED is required.
A minimum of 3 years of experience in sales, customer service, agriculture, building materials, grain handling, or a related industry.
Demonstrated success in relationship-based sales and customer account management.
Strong customer service and relationship-building skills.
Experience with cash handling, POS systems, and general computer applications.
Intermediate product knowledge relevant to assigned business line.
Demonstrated ability to multi-task in a fast-paced environment.
Strong communication, problem-solving, and organizational skills.
Forklift, warehouse, yard, or inventory experience is considered an asset.

Additional Requirements

Ability to safely lift up to 25 kg (55 lbs).
Ability to work both indoors and outdoors in a retail, warehouse, and yard environment.
Flexibility to work various shifts and support multiple store functions.
Must maintain all required certifications and training, including WHMIS and other company-required programs.

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.
Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact careers@ufa.com.

Stay Connected

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The role involves delivering exceptional customer service and product support while building relationships through proactive engagement and CRM activities. Responsibilities also include executing sales transactions, managing customer quotations, and supporting overall store and yard operations.

Requirements

Candidates must have a high school diploma or GED and a minimum of 3 years of experience in sales, customer service, or a related industry. Strong communication skills, proficiency with POS systems, and the ability to perform physical tasks like lifting up to 25 kg are required.

Skills

Customer service
Sales
Relationship building
Cash handling
POS systems
Product knowledge
Multi-tasking
Communication
Problem-solving
Organizational skills
Forklift operation
Inventory management
Warehouse operations
CRM
Digital channels

Benefits

Comprehensive benefits
Training
Mentorship
Educational support

Visa sponsorship

Not detected in the job text

Keywords

Agriculture
Retail
Customer Sales
Service Representative
CRM
POS
Inventory
Warehouse
Yard operations
WHMIS
Sales growth
Grain handling
Building materials
Customer engagement
Invoicing
Safety standards
Cooperative

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