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UFA Co-operative Ltd.

Customer Sales and Service Representative

AB, Canada
Red Deer County, AB, T4E 0A5, Canada

Job type: Part-time
Apply by: Oct 13, 2026
Experience: Working towards or completed a Grade 12 diploma with 0 - 2 years of related experience.
Posting language: English
Posted: Sep 29, 2026

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Original job description

Department: Operations - Alberta
Employment Type: Part-Time
Requisition ID: 2080
Date Posted: September 29, 2026
Closing Date: October 13, 2026 or until filled

Job Summary:

Reporting to the Assistant Store Manager, the Customer Sales and Service Representative 1 (CSSR 1) is responsible for serving and assisting customers in the selection and purchase of goods and services and/or fuel and fuel products to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

Responsibilities:

Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone.
Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion.
Assist with the accurate and timely shipping and receiving of products as assigned.
Perform maintenance on inventory or cycle counts, as directed.
Ensure store, yard, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards.
Manage eCommerce customer requests to ensure eCommerce service levels and KPIs are maintained. Review, pick, pack, label and confirm orders using eCommerce related systems, workflows and processes. Ensure eCommerce order storage areas are clean, neat, well organized and in compliance with UFA’s safety and operational standards. Perform daily balancing of eCommerce orders including paper flow.
Responsible for “Own the Aisle” area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard.

Qualifications:

Working towards or completed a Grade 12 diploma with 0 - 2 years of related experience.
Cash handling, computer proficiency and previous customer service experience an asset.
Agriculture/AgriBusiness or petroleum background, interest, and aptitude.
Entry level of product knowledge.
Capable of physical labour; capable of lifting up to 25 kg.
Warehouse or yard and forklift experience an asset.
Self-motivated with a continuous learning approach about the business of UFA.

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.
Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact careers@ufa.com.

Stay Connected

We thank all applicants for their interest. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The representative is responsible for assisting customers with product selection and purchases while maintaining high standards of service. They also manage e-commerce orders, perform inventory tasks, and ensure the cleanliness and safety of the store and yard.

Requirements

Candidates should have or be working towards a Grade 12 diploma with up to two years of related experience. The role requires the physical ability to lift up to 25 kg and an aptitude for agriculture or petroleum-based products.

Skills

Customer service
Sales
Cash handling
Computer proficiency
Inventory management
Shipping and receiving
Merchandising
E-commerce order processing
Forklift operation
Physical labor
Product knowledge
Safety compliance

Benefits

Comprehensive benefits
Mentorship
Training
Educational support

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales
Operations
Agriculture
AgriBusiness
Petroleum
Inventory
E-commerce
Merchandising
Shipping
Receiving
Forklift
Safety
Retail
Warehouse
Cycle counts
KPIs
Cash handling

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