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UFA Co-operative Ltd.

Customer Sales and Service Representative

Hanna, AB, T0J 1P0, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Oct 27, 2026
Experience: Grade 12 diploma with 3-5 years of related experience.
Posting language: English
Posted: Oct 13, 2026

Original job description

Department: Operations - Alberta
Employment Type: Part-Time
Requisition ID: 2102
Date Posted: October 13, 2026
Closing Date: October 27, 2026 or until filled

Job Summary:

Reporting to the Store Manager, the Customer Sales and Service Representative 2 (CSSR 2) is responsible for serving and assisting customers in the selection and purchase of goods and services to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position will cross-train in multiple functions of the store or site.

Responsibilities:

Maximize sales and customer support through best-in-class customer service. Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone. Responsible for CRM (Customer Relationship Management) with regular UFA customers.
Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion. Ensure accuracy and efficiency with sales and receipts, and in balancing cash as directed. Prepare billings for customers and process payments.
Perform opening/closing balancing cash procedures including paper flow in an accurate and timely manner. Key holder responsibilities may be required.
Assist with the accurate and timely shipping and receiving of products (as assigned).
Perform maintenance on inventory or cycle counts including trouble shooting/problem solving, as directed.
Ensure store, yard, site, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards.
Manage eCommerce customer requests to ensure eCommerce service levels and KPIs are maintained. Review, pick, pack, label and confirm orders using eCommerce related systems, workflows and processes. Ensure eCommerce order storage areas are clean, neat, well organized and in compliance with UFA’s safety and operational standards. Perform daily balancing of eCommerce orders including paper flow.
Responsible for “Own the Aisle” area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard and assists in merchandising decisions
Assists junior Customer Sales and Service Representatives with minor customer service issues.
Assist with special projects, such as other support for other agency sites, farm stores, farm shows, trade fairs, etc.

Qualifications:

Grade 12 diploma with 3-5 years of related experience.
Cash handling, computer proficiency, previous customer service experience required
Agriculture/AgriBusiness or petroleum background, interest, and aptitude.
Intermediate level of product knowledge.
Self-motivated with a continuous learning approach about the business of UFA.
Strong interpersonal and relationship building skills.
Capable of physical labour; capable of lifting up to 25 kg.
Warehouse or yard and forklift experience an asset.
Must remain current with any and all required certifications, including WHMIS and TDG.

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.
Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact careers@ufa.com.

Stay Connected

We thank all applicants for their interest. Only those selected for an interview will be contacted.

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More about this job

Responsibilities

The representative is responsible for providing excellent customer service, managing sales transactions, and maintaining store inventory and merchandising standards. They also handle eCommerce order processing and assist with various operational tasks across the store and yard.

Requirements

Candidates must have a Grade 12 diploma and 3-5 years of relevant experience, including cash handling and customer service skills. An interest in agriculture or agribusiness is required, along with the physical ability to lift up to 25 kg.

Skills

Customer service
Sales
Cash handling
Computer proficiency
Inventory management
CRM
Shipping and receiving
Merchandising
Problem solving
Interpersonal skills
Relationship building
Physical labour
Forklift operation
WHMIS
TDG

Benefits

Comprehensive benefits
Training
Mentorship
Educational support

Visa sponsorship

Not detected in the job text

Keywords

Customer Sales
Operations
CRM
Inventory
Merchandising
eCommerce
Agriculture
AgriBusiness
Petroleum
WHMIS
TDG
Forklift
Warehouse
Retail
Sales Leads
Cash Balancing
Shipping
Receiving
Customer Satisfaction
Safety Standards

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