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Added 3 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Ottawa, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Carleton Place, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 mins ago
Programming Manager
BOS Innovations
London, ON
The Programming Manager is responsible for leading the PLC and Robotics Programming teams, ensuring the successful execution of programming activities across custom industrial automation…
Added 3 mins ago
LC
Grocery Department Manager Nights
Loblaw Companies Limited
London, ON
- Full-time
…impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care,…
Added 3 mins ago
LC
Meat/Seafood Department Manager
Loblaw Companies Limited
Windsor, ON
- Full-time
…impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care,…
Added 3 mins ago
LC
Associate Product Manager, Enterprise Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Associate Product Manager, Enterprise Initiatives - 12mth Contract
Added 3 mins ago
SG
Sales Manager - Montreal, Quebec - Legacy Division (Full Time)
Southern Glazer’s Wine and Spirits, LLC
Montreal, QC
- Full-time
By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of…
Added 3 mins ago
General Duty Nurse (N2) - Emergency - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 3 mins ago
Manufacturing Engineering
BWXT
Peterborough, ON
…Fuel Handling group is involved in the design, manufacture, development, testing, parts supply, and service of on-power refueling, reactor maintenance, and nuclear medicine delivery tooling…
Added 3 mins ago
BP
General Manager
Boston Pizza International Inc
Moncton, NB
- Full-time
Role Description The General Manager is a full-time, on-site role based in Moncton, NB, responsible for overseeing daily restaurant operations and ensuring an exceptional guest experience.…
Added 3 mins ago
TC
Live-In Caretaker - Contractor Position
Taproot Community Support Services
Chilliwack, BC
- Contract
Report to Program Manager on a regular basis and in bi-monthly check-ins
Added 3 mins ago
LG
Sr Project Manager
Lark Group
Surrey, BC
- Full-time
We’re looking for an experienced Sr Project Manager to lead complex, community-focused projects across our construction and development portfolio. This is a hands-on role for someone who…
Added 18 mins ago
AR
Community Business Manager
Atria Retirement Canada - View at Lethbridge
Lethbridge, AB · AB-Lethbridge
- Full-time
The Community Business Director is responsible for managing financial aspects of the community, accounting functions, and business office functions. This individual serves as the…
Added 18 mins ago
SD
26-27SY Teacher, Full-time-School Counselor K-6
School District of Philadelphia
Hamilton, ON
- Full-time
…services that foster the academic, personal, social and career development of all students. Provides individual/group counseling and guidance for students and implements broad based…
Added 18 mins ago
VC
Scheduler, Home Support Service
Vancouver Coastal Health
Vancouver, BC
- $30.61 to $32.39 CAD / hour
- Full-time
Reporting to the Home Support Services Manager or Coordinator, the Scheduler coordinates and schedules Community Health Workers (Home Support Workers) in accordance with established…
Added 18 mins ago
VC
Scheduler, Home Support Service
Vancouver Coastal Health
Vancouver, BC
- $30.61 to $32.39 CAD / hour
- Temporary
Reporting to the Home Support Services Manager or Coordinator, the Scheduler coordinates and schedules Community Health Workers (Home Support Workers) in accordance with established…
Added 18 mins ago
RB
Portfolio Management Assistant
Royal Bank of Canada
AB · EDMONTON, Alberta
- Full-time
…responsible for assisting the Investment Counsellor/Portfolio Manager to track/write new and updated Investment Policy Statements for clients and record/arrange/prepare for client wealth…
Added 18 mins ago
RB
Client Advisor
Royal Bank of Canada
Carman, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 18 mins ago
CC
Retail District Manager - BC
Canna Cabana
Vancouver, BC · Yaletown, Vancouver, BC
- $80,000 to $90,000 CAD / year
- Full-time
Canna Cabana is looking to hire District Manager in British Columbia based in greater Vancouver area to expand its footprint in the province. The Retail District Manager, BC will be…
Added 18 mins ago
CF
Personal Trainer
Crunch Fitness Canada
London, ON
- $25 to $40 CAD / hour
- Full-time
Inclusive Company Culture: Refer-a-friend incentives, free uniforms, manager-of-the-month perks, seminars, conferences, and team-building events (including lunches, dinners, and workouts),…
Added 18 mins ago
CF
Personal Trainer
Crunch Fitness Canada
North Dumfries, ON · Galt, ON
- $25 to $40 CAD / hour
- Full-time
Inclusive Company Culture: Refer-a-friend incentives, free uniforms, manager-of-the-month perks, seminars, conferences, and team-building events (including lunches, dinners, and workouts),…
Added 18 mins ago
R
Senior Manager, Special Loans
RBC
Toronto, ON
- Full-time
5+ years of experience as a Commercial Account Manager
Added 18 mins ago
R
Client Advisor
RBC
Quebec, QC
- Part-time
…environment, you can build a great career with us as a future Account Manager/Banking…
Added 18 mins ago
A
Sales & Service Lead (Full-Time) - Royalmount
ALO
Mont-Royal, QC
- Full-time
Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

Ukrainian Credit Union Limited

Manager, Remote Services

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

The anticipated hiring range for this role is an annual salary of $75,000-$95,000. · Full-time

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Applications open in a new tab.

Job details

Pay: The anticipated hiring range for this role is an annual salary of $75,000-$95,000.
Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3–5 years of experience managing or leading an on-site contact centre, preferably within banking or financial services.
Posting language: English
Posted: Oct 26, 2026

Original job description

Lead People. Build Relationships. Shape the Future of Member Banking.

UCU is seeking an experienced, forward-thinking Manager, Remote Member Services to lead our full-service virtual branch, delivering personalized financial services, expert guidance, and innovative digital solutions to members across all regions, including remote and out-of-service-area members, while strengthening long-term member relationships and financial well-being.

As a key part of UCU's Service Anywhere model, you will lead a high-performing team, drive operational excellence, and cultivate a strong sales and service culture focused on deepening Member relationships, identifying financial needs, providing meaningful solutions, and supporting sustainable revenue growth. Reporting to the Manager, Virtual Branch & Business Services, you will champion digital innovation and exceptional Member experiences while contributing to UCU's continued success.

Key Responsibilities

•Lead and develop a high-performing team through coaching, performance management, employee development, and a culture of continuous learning.

•Drive operational excellence by overseeing daily operations, service quality, first-contact resolution, performance measurement, and continuous improvement.

•Cultivate a strong sales and service culture by deepening Member relationships, identifying business opportunities, promoting appropriate financial solutions, and driving revenue growth.

•Champion digital innovation through the adoption and optimization of CRM systems, omnichannel member-service technologies, and Interactive Teller Machines (ITMs), and emerging digital service channels.

•Advance strategic priorities by collaborating across UCU to support business growth, regulatory compliance, and seamless Member service delivery across UCU. by collaborating across UCU to support business growth, regulatory compliance, and seamless Member service delivery, and a consistent member experience across all channels.

What You Bring

•3–5 years of experience managing or leading an on-site contact centre, preferably within banking or financial services.

•Post-secondary education in business, finance, management, or a related field; an equivalent combination of education and relevant work experience may be considered.

•Proven ability to lead, coach, and develop teams while achieving service, sales, member-experience, and operational objectives.

•Strong understanding of financial products, Member relationship management, and operational risk.

•Experience with performance management, quality assurance, CRM systems, digital technologies, and continuous process improvement.

•Excellent communication, problem-solving, and organizational skills, with a collaborative, adaptable leadership style.

•Proficiency in in Ukrainian a strong asset.

Work Location & Schedule

This is a fully on-site position based in Toronto, with occasional travel within the Greater Toronto Area (GTA) and flexibility to work evenings or weekends as required for meetings, team coaching, and community events.

Why Join UCU?

Join a community-focused financial institution where your leadership and contributions make a difference.

The anticipated hiring range for this role is an annual salary of $75,000-$95,000. Our competitive total rewards package also includes full benefits, a defined contribution pension plan, discretionary performance bonus, paid vacation, sick and wellness days, along with 2 paid volunteer days per year.

Ready to Make an Impact?

Bring your leadership experience, passion for exceptional service, and innovative thinking to Ukrainian Credit Union.

Join UCU and help shape the future of Member banking.

If your qualifications and experience align with this opportunity, we invite you to submit your resume and cover letter in confidence to UCU Human Resources at careers@ukrainiancu.com

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Lead and develop the virtual branch team while overseeing daily operations, service quality, performance, and continuous improvement. Strengthen member relationships and revenue growth, champion digital service technologies, and collaborate across the organization to support business priorities, compliance, and consistent service.

Requirements

Requires 3–5 years of experience managing or leading an on-site contact centre, preferably in banking or financial services, along with post-secondary education in business, finance, management, or a related field (or equivalent experience). Candidates should demonstrate team leadership, knowledge of financial products and operational risk, experience with performance management, quality assurance, CRM and digital technologies, and strong communication and problem-solving skills; Ukrainian proficiency is an asset.

Skills

Team Leadership
Coaching
Performance Management
Contact Centre Operations
Customer Service
Sales
Financial Products
Operational Risk
Quality Assurance
CRM Systems
Digital Technologies
Communication
Problem-Solving
Organizational Skills

Benefits

Full Benefits
Discretionary Performance Bonus
Paid Vacation
Sick Days
Wellness Days
Paid Volunteer Days

Visa sponsorship

Not detected in the job text

Keywords

Virtual Branch
Member Banking
Financial Services
Contact Centre
Team Leadership
Coaching
Performance Management
Operational Excellence
Service Quality
First-Contact Resolution
Sales and Service Culture
Member Relationships
Financial Products
Revenue Growth
CRM Systems
Omnichannel Service
Interactive Teller Machines
Digital Service Channels
Regulatory Compliance
Operational Risk
Quality Assurance
Continuous Improvement
Business Growth
Ukrainian Language

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