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Added 5 mins ago
Associate Brand Manager
Suntory Global Spirits
Toronto, ON
Support the Brand Specialists/Ambassador in the ideation, development and procurement of assets to deliver meaningful programs with key On-Premise partners
Added 5 mins ago
B
SOFTWARE ENGINEERING SPECIALIST - Technical Leader
BDC
Montreal, QC
- Full-time
Opportunities for learning, training and development, and much more...
Added 5 mins ago
B
VICE PRESIDENT, DEFENCE SUPPLY CHAIN DEVELOPMENT
BDC
Montreal, QC
- Full-time
Opportunities for learning, training and development, and much more...
Added 5 mins ago
JE
Quality Assurance Manager
Johnson Electric
Stratford, ON · Canada - PM Stratford (General)
- Full-time
Lead cross-functional PFMEA reviews, Control Plan development, APQP, PPAP, MSA, SPC, and capability studies
Added 5 mins ago
IC
Cloud Operations, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Lead hands-on AWS operational engineering across Interac’s cloud environments, with responsibility for Terraform-based infrastructure automation, production reliability, observability,…
Added 5 mins ago
PG
Account Executive
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
Access to world-class learning and leadership development through Publicis Groupe
Added 5 mins ago
Event Services Project Lead
Government of Alberta
AB
The Public Service Commission (PSC) provides human resources services to the Government of Alberta. The Learning and Engagement (L&E) Branch in the PSC designs and delivers programming for…
Added 5 mins ago
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Business Manager
FCC / FAC
AB · Edmonton, Alberta
- Full-time
Growth: Learning and development opportunities to help you thrive
Added 5 mins ago
XI
Senior .NET / Full Stack Developer
XTM International
Remote, Canada
- Full-time
- Remote
We are looking for a Senior Full Stack Developer who works AI-first: someone who uses AI tools and AI-driven development methods as a natural part of how they build software, and who helps…
Added 5 mins ago
D
Senior Data Scientist - Fraud Detection
DataVisor
Toronto, ON
- $120,000 to $150,000 CAD / year
- Full-time
…- someone equally comfortable building production ML models and getting hands-on with individual fraud cases. This is a dual-track role: you'll develop the machine learning systems that…
Added 5 mins ago
NF
Director of Quality
New Flyer
Winnipeg, MB
- $196,476 to $238,569 CAD / year
- Full-time
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure…
Added 5 mins ago
SH
Manager/Director, Management Consulting
Santis Health
Toronto, ON
- Full-time
The ideal candidate brings a broad network across Canadian health care, spanning governments and agencies, health system organizations, hospitals, providers, life sciences companies,…
Added 5 mins ago
X
Senior .NET / Full Stack Developer
XTM
Montreal, QC
- Full-time
We are looking for a Senior Full Stack Developer who works AI-first: someone who uses AI tools and AI-driven development methods as a natural part of how they build software, and who helps…
Added 5 mins ago
R
202610-127399 AI/ML Compliance Lead
Roche
Mississauga, ON
- Full-time
…qualifications of digital solutions, preferably in the pharma industry, and are you looking for an impactful role? We seek an individual with excellent knowledge of the pharma data…
Added 5 mins ago
FB
Produce Department Manager
Farm Boy Inc.
Ottawa, ON
- $53,500 CAD / year
- Full-time
Develop and lead a high-performance team by overseeing recruitment, training, coaching, performance reviews, recognition, and ongoing development while maintaining confidentiality and trust.
Added 5 mins ago
GP
Maintenance Manager
Graham Packaging
Mississauga, ON
- Full-time
We value our employees, and a Blue Culture allows for the most rewarding employee experience as part of the Graham family. Blue is how we feel about what we do - together - to create a…
Added 5 mins ago
NF
Director of Quality
New Flyer
Winnipeg, MB
- $196,476 to $238,569 CAD / year
- Full-time
New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure…
Added 21 mins ago
MM
Implementation Lead Southern Ontario
Momo Medical
Remote, Canada
- Full-time
- Remote
Do you want to play a key role in driving the growth, development, and positive impact of an ambitious healthcare scale-up? As a dynamic Implementation Lead, you will be the face of Momo…
Added 21 mins ago
S
store manager, Truro, New Glasgow, NS
Starbucks
New Glasgow, NS · Truro, NS
- $59,400 to $78,450 CAD / year
Learning and development programs to fuel your career
Added 21 mins ago
S
store manager, Halifax, NS
Starbucks
Halifax, NS
- $59,400 to $78,450 CAD / year
Learning and development programs to fuel your career
Added 21 mins ago
LC
Inbound Sales Development Representative - Hospitality
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Sales Development Representative (Hospitality) to join our growing NoAm team! This role is the first point of contact our potential customers have with our sales team.…
Added 35 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 35 mins ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 35 mins ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 35 mins ago
WU
Associate Director, Identity and Access Management
Western University
London, ON
- Full-time
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with…

Ukrainian Credit Union Limited

Manager, Remote Services

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

The anticipated hiring range for this role is an annual salary of $75,000-$95,000. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The anticipated hiring range for this role is an annual salary of $75,000-$95,000.
Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3–5 years of experience managing or leading an on-site contact centre, preferably within banking or financial services.
Posting language: English
Posted: Oct 26, 2026

Original job description

Lead People. Build Relationships. Shape the Future of Member Banking.

UCU is seeking an experienced, forward-thinking Manager, Remote Member Services to lead our full-service virtual branch, delivering personalized financial services, expert guidance, and innovative digital solutions to members across all regions, including remote and out-of-service-area members, while strengthening long-term member relationships and financial well-being.

As a key part of UCU's Service Anywhere model, you will lead a high-performing team, drive operational excellence, and cultivate a strong sales and service culture focused on deepening Member relationships, identifying financial needs, providing meaningful solutions, and supporting sustainable revenue growth. Reporting to the Manager, Virtual Branch & Business Services, you will champion digital innovation and exceptional Member experiences while contributing to UCU's continued success.

Key Responsibilities

•Lead and develop a high-performing team through coaching, performance management, employee development, and a culture of continuous learning.

•Drive operational excellence by overseeing daily operations, service quality, first-contact resolution, performance measurement, and continuous improvement.

•Cultivate a strong sales and service culture by deepening Member relationships, identifying business opportunities, promoting appropriate financial solutions, and driving revenue growth.

•Champion digital innovation through the adoption and optimization of CRM systems, omnichannel member-service technologies, and Interactive Teller Machines (ITMs), and emerging digital service channels.

•Advance strategic priorities by collaborating across UCU to support business growth, regulatory compliance, and seamless Member service delivery across UCU. by collaborating across UCU to support business growth, regulatory compliance, and seamless Member service delivery, and a consistent member experience across all channels.

What You Bring

•3–5 years of experience managing or leading an on-site contact centre, preferably within banking or financial services.

•Post-secondary education in business, finance, management, or a related field; an equivalent combination of education and relevant work experience may be considered.

•Proven ability to lead, coach, and develop teams while achieving service, sales, member-experience, and operational objectives.

•Strong understanding of financial products, Member relationship management, and operational risk.

•Experience with performance management, quality assurance, CRM systems, digital technologies, and continuous process improvement.

•Excellent communication, problem-solving, and organizational skills, with a collaborative, adaptable leadership style.

•Proficiency in in Ukrainian a strong asset.

Work Location & Schedule

This is a fully on-site position based in Toronto, with occasional travel within the Greater Toronto Area (GTA) and flexibility to work evenings or weekends as required for meetings, team coaching, and community events.

Why Join UCU?

Join a community-focused financial institution where your leadership and contributions make a difference.

The anticipated hiring range for this role is an annual salary of $75,000-$95,000. Our competitive total rewards package also includes full benefits, a defined contribution pension plan, discretionary performance bonus, paid vacation, sick and wellness days, along with 2 paid volunteer days per year.

Ready to Make an Impact?

Bring your leadership experience, passion for exceptional service, and innovative thinking to Ukrainian Credit Union.

Join UCU and help shape the future of Member banking.

If your qualifications and experience align with this opportunity, we invite you to submit your resume and cover letter in confidence to UCU Human Resources at careers@ukrainiancu.com

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

Lead and develop the virtual branch team while overseeing daily operations, service quality, performance, and continuous improvement. Strengthen member relationships and revenue growth, champion digital service technologies, and collaborate across the organization to support business priorities, compliance, and consistent service.

Requirements

Requires 3–5 years of experience managing or leading an on-site contact centre, preferably in banking or financial services, along with post-secondary education in business, finance, management, or a related field (or equivalent experience). Candidates should demonstrate team leadership, knowledge of financial products and operational risk, experience with performance management, quality assurance, CRM and digital technologies, and strong communication and problem-solving skills; Ukrainian proficiency is an asset.

Skills

Team Leadership
Coaching
Performance Management
Contact Centre Operations
Customer Service
Sales
Financial Products
Operational Risk
Quality Assurance
CRM Systems
Digital Technologies
Communication
Problem-Solving
Organizational Skills

Benefits

Full Benefits
Discretionary Performance Bonus
Paid Vacation
Sick Days
Wellness Days
Paid Volunteer Days

Visa sponsorship

Not detected in the job text

Keywords

Virtual Branch
Member Banking
Financial Services
Contact Centre
Team Leadership
Coaching
Performance Management
Operational Excellence
Service Quality
First-Contact Resolution
Sales and Service Culture
Member Relationships
Financial Products
Revenue Growth
CRM Systems
Omnichannel Service
Interactive Teller Machines
Digital Service Channels
Regulatory Compliance
Operational Risk
Quality Assurance
Continuous Improvement
Business Growth
Ukrainian Language

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