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Added 10 mins ago
M
Store Manager - Convenience
Morrisons
Harrogate, BC
- Full-time
As a Store Manager, your role as 'shopkeeper' means you run your own store with an entrepreneurial spirit, with your customers, colleagues and local communities being your number one…
Added 10 mins ago
FT
Programmatic Specialist
Fathom Talent Group
Toronto, ON
- Full-time
…experience in programmatic advertising, campaign trafficking, or digital media…
Added 10 mins ago
K
Change Management Manager
Kelly
Toronto, ON
- Contract
8+ years of experience in Change Management, Organizational Effectiveness, Organizational Development, Business Readiness, or Transformation leadership
Added 10 mins ago
CO
Sr. Manager, Artificial Intelligence 1
City of Brampton
Brampton, ON
- Full-time
Transformative delivery. Partner with business, IT and Digital Enablement teams to identify and execute opportunities, align with enterprise architecture and measure service and operational…
Added 10 mins ago
OM
Chef de projet et opérations clients
Omnicom Media
Montreal, QC
- Full-time
Added 10 mins ago
PC
PwC Private, Senior Associate Bilingual (EN/FR)
PwC Canada
Quebec, QC
- Full-time
As a PwC Private Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities…
Added 10 mins ago
VC
Consultant
Veritas Communications
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Draft media materials, including pitches, press releases, key messages, spokesperson briefing books, and support the development of media strategies.
Added 10 mins ago
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Supervisor, Strategy (Contract)
OMD
Vancouver, BC
- Full-time
Strong operational media expertise across digital, social, programmatic and traditional channels.
Added 10 mins ago
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Planning Supervisor
PHD
Toronto, ON
- Full-time
Prepare input for performance reviews and career development plans
Added 10 mins ago
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PwC Private, Senior Associate Bilingual (EN/FR)
PwC Canada
Montreal, QC
- Full-time
As a PwC Private Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities…
Added 11 mins ago
CTTO - Project Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Montreal, QC
…currently have a permanent fulltime opportunity for a Project Manager. This is a hybrid opportunity that can be based out of our offices in Mississauga, ON or Montreal,…
Added 11 mins ago
ZG
General Manager / Head of Vision Care Canada
ZEISS Group
Toronto, ON
- Full-time
Strong commercial mindset and customer orientation, with experience in customer-facing environments, channel management, key account development and market expansion.
Added 11 mins ago
T
Personal Banking Associate Trainee
TD
Owen Sound, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 26 mins ago
AS
Senior Product Designer - Digital Banking & Financial Services (Canada only)
Aequilibrium Software Inc.
Remote, Canada
- $70 to $100 CAD / hour
- Contract
- Remote
Senior Product Designer - Digital Banking & Financial Services
Added 26 mins ago
LensCrafters - Licensed Assistant Manager - #942 Kitchener
EssilorLuxottica Group
Kitchener, ON
Informs store manager of any situation that may require any development or disciplinary action of others.
Added 40 mins ago
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IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Supporting Senior Manager, IT Audit and other auditors in the development and execution of audit plans, operational reviews and project engagements.
Added 40 mins ago
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DIRECTOR OF INFORMATION TECHNOLOGY
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- Full-time
…the Group aims to accelerate its national and international…
Added 40 mins ago
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General Sales Manager
Vista Radio Ltd
Lethbridge, AB
- Full-time
Your next leadership opportunity is here! We're looking for an experienced, driven, and people-focused General Sales Manager to lead our sales team in Lethbridge, Alberta.
Added 40 mins ago
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Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
Passionate about digital marketing, data, and innovation, this individual leverages their expertise to develop high-performing strategies that generate a tangible impact on our business…
Added 40 mins ago
UO
Manager, Digital Futures Institute
University of Calgary
Calgary, AB
- Full-time
This position reports to one of three Academic Co-Leads leading the development of the Digital Futures Institute. The Manager, Digital Futures Institute, plays a critical role in managing…
Added 40 mins ago
J
Municipal Roadways Engineer
Jacobs
Burnaby, BC
- $135,000 to $175,000 USD / year
- Full-time
We are seeking a Senior Municipal Roadways Engineer / Project Manager to lead the planning, design, and delivery of roadway, transportation, and bus transit infrastructure projects across…
Added 40 mins ago
XS
HR & Payroll Manager
XA Security
Calgary, AB
- Full-time
Second, administering payroll on Digital XA. Biweekly runs across field and administrative cycles, source deductions and CRA remittances, Records of Employment, T4s, garnishments,…
Added 40 mins ago
TO
Project Manager, External Engagement
Town of Oakville
Oakville, ON
- Full-time
Reporting to the Director, the Project Manager, External Engagement leads the planning and delivery of communications, engagement, and impact mitigation programs for complex municipal…
Added 41 mins ago
Sr. Associate, Workplace Experience
Softchoice
Toronto, ON
…this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and…
Added 41 mins ago
PG
Supervisor, Digital
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
The Digital Media Supervisor is responsible for assisting the Manager and Directors in the creation, planning, and implementation of digital campaigns for clients. They are also responsible…

Ukrainian Credit Union Limited

Manager, Remote Services

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

The anticipated hiring range for this role is an annual salary of $75,000-$95,000. · Full-time

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Job details

Pay: The anticipated hiring range for this role is an annual salary of $75,000-$95,000.
Job type: Full-time
Apply by: Nov 25, 2026
Experience: 3–5 years of experience managing or leading an on-site contact centre, preferably within banking or financial services.
Posting language: English
Posted: Oct 26, 2026

Original job description

Lead People. Build Relationships. Shape the Future of Member Banking.

UCU is seeking an experienced, forward-thinking Manager, Remote Member Services to lead our full-service virtual branch, delivering personalized financial services, expert guidance, and innovative digital solutions to members across all regions, including remote and out-of-service-area members, while strengthening long-term member relationships and financial well-being.

As a key part of UCU's Service Anywhere model, you will lead a high-performing team, drive operational excellence, and cultivate a strong sales and service culture focused on deepening Member relationships, identifying financial needs, providing meaningful solutions, and supporting sustainable revenue growth. Reporting to the Manager, Virtual Branch & Business Services, you will champion digital innovation and exceptional Member experiences while contributing to UCU's continued success.

Key Responsibilities

•Lead and develop a high-performing team through coaching, performance management, employee development, and a culture of continuous learning.

•Drive operational excellence by overseeing daily operations, service quality, first-contact resolution, performance measurement, and continuous improvement.

•Cultivate a strong sales and service culture by deepening Member relationships, identifying business opportunities, promoting appropriate financial solutions, and driving revenue growth.

•Champion digital innovation through the adoption and optimization of CRM systems, omnichannel member-service technologies, and Interactive Teller Machines (ITMs), and emerging digital service channels.

•Advance strategic priorities by collaborating across UCU to support business growth, regulatory compliance, and seamless Member service delivery across UCU. by collaborating across UCU to support business growth, regulatory compliance, and seamless Member service delivery, and a consistent member experience across all channels.

What You Bring

•3–5 years of experience managing or leading an on-site contact centre, preferably within banking or financial services.

•Post-secondary education in business, finance, management, or a related field; an equivalent combination of education and relevant work experience may be considered.

•Proven ability to lead, coach, and develop teams while achieving service, sales, member-experience, and operational objectives.

•Strong understanding of financial products, Member relationship management, and operational risk.

•Experience with performance management, quality assurance, CRM systems, digital technologies, and continuous process improvement.

•Excellent communication, problem-solving, and organizational skills, with a collaborative, adaptable leadership style.

•Proficiency in in Ukrainian a strong asset.

Work Location & Schedule

This is a fully on-site position based in Toronto, with occasional travel within the Greater Toronto Area (GTA) and flexibility to work evenings or weekends as required for meetings, team coaching, and community events.

Why Join UCU?

Join a community-focused financial institution where your leadership and contributions make a difference.

The anticipated hiring range for this role is an annual salary of $75,000-$95,000. Our competitive total rewards package also includes full benefits, a defined contribution pension plan, discretionary performance bonus, paid vacation, sick and wellness days, along with 2 paid volunteer days per year.

Ready to Make an Impact?

Bring your leadership experience, passion for exceptional service, and innovative thinking to Ukrainian Credit Union.

Join UCU and help shape the future of Member banking.

If your qualifications and experience align with this opportunity, we invite you to submit your resume and cover letter in confidence to UCU Human Resources at careers@ukrainiancu.com

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Lead and develop the virtual branch team while overseeing daily operations, service quality, performance, and continuous improvement. Strengthen member relationships and revenue growth, champion digital service technologies, and collaborate across the organization to support business priorities, compliance, and consistent service.

Requirements

Requires 3–5 years of experience managing or leading an on-site contact centre, preferably in banking or financial services, along with post-secondary education in business, finance, management, or a related field (or equivalent experience). Candidates should demonstrate team leadership, knowledge of financial products and operational risk, experience with performance management, quality assurance, CRM and digital technologies, and strong communication and problem-solving skills; Ukrainian proficiency is an asset.

Skills

Team Leadership
Coaching
Performance Management
Contact Centre Operations
Customer Service
Sales
Financial Products
Operational Risk
Quality Assurance
CRM Systems
Digital Technologies
Communication
Problem-Solving
Organizational Skills

Benefits

Full Benefits
Discretionary Performance Bonus
Paid Vacation
Sick Days
Wellness Days
Paid Volunteer Days

Visa sponsorship

Not detected in the job text

Keywords

Virtual Branch
Member Banking
Financial Services
Contact Centre
Team Leadership
Coaching
Performance Management
Operational Excellence
Service Quality
First-Contact Resolution
Sales and Service Culture
Member Relationships
Financial Products
Revenue Growth
CRM Systems
Omnichannel Service
Interactive Teller Machines
Digital Service Channels
Regulatory Compliance
Operational Risk
Quality Assurance
Continuous Improvement
Business Growth
Ukrainian Language

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