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Added 2 mins ago
SM
RQ11571 – Information Architect – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Lead and/or participate in highly sensitive information architecture investigations.
Added 2 mins ago
S
Specialist, Procurement (Inventory & Field Operations)
SaskPower
Estevan, SK
- Full-time
Lead and/or participate in cross-functional projects to provide functional expertise for corporate and departmental strategic planning initiatives
Added 2 mins ago
BC
Anesthesia Assistant
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Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 mins ago
GC
Coordinator, Environment
Glencore Canada
Elkford, BC
- $96,000 to $113,000 CAD / year
- Full-time
Reporting to the Lead, Environment, the Coordinator, Environment is primarily responsible for the management, quality assurance, analysis, and reporting of environmental compliance data to…
Added 2 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 mins ago
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Gen AI Engineer
Apptoza Inc.
Toronto, ON
- Contract
Lead the development and delivery of enterprise GenAI products, pilots, and scalable AI solutions.
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BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 mins ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 mins ago
BC
Recreation Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 mins ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 mins ago
BC
Social Worker
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- Full-time
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Added 2 mins ago
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Registered Nurse - Medical B6
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Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 2 mins ago
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Personal Support Worker - Surgical (B5)
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 3 mins ago
BC
Painter/Journeyperson
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 3 mins ago
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President
HR Solutions
ON · Niagara, ON
- Full-time
Lead, mentor, and evaluate performance across executive leadership (Operations, Finance, Supply Chain, Sales, HR, Engineering, and Quality).
Added 3 mins ago
WU
Associate Director, Identity and Access Management
Western University
London, ON
- Full-time
Added 3 mins ago
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Sr. Data Migration SME
Akkodis
Toronto, ON
- Contract
We are seeking a highly experienced Sr. Data Migration SME to lead enterprise-scale data migration initiatives supporting major technology modernization programs. This role will be…
Added 3 mins ago
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Sr. Application Developer/Team Lead
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- $100,000 to $115,000 CAD / year
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The Senior Developer/Team Lead will be instrumental in guiding technical direction and fostering a culture of excellence. This pivotal role will also involve championing and driving the…
Added 3 mins ago
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AI Solutions Developer
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Saskatoon, SK
- Full-time
As our AI Solutions Developer, you'll be Sandbox’s go-to expert for artificial intelligence and intelligent automation. You'll lead the discovery, design, and implementation of AI-powered…
Added 3 mins ago
BC
Occupational Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
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Added 3 mins ago
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Sr Creative Team: Sr Copywriter + Sr Art Director
INNOCEAN Canada
Toronto, ON
- Full-time
…conceptual ideas, and refined craft to every brief. You’ll lead ideas from concept to execution, raise the creative bar for the people around you, and help others…

Ukrainian Credit Union Limited

Manager, Remote Services

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

The anticipated hiring range for this role is an annual salary of $75,000-$95,000. · Full-time

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Job details

Pay: The anticipated hiring range for this role is an annual salary of $75,000-$95,000.
Job type: Full-time
Apply by: Apr 24, 2027
Experience: 3–5 years of experience managing or leading an on-site contact centre, preferably within banking or financial services.
Posting language: English
Posted: Oct 26, 2026

Original job description

Lead People. Build Relationships. Shape the Future of Member Banking.

UCU is seeking an experienced, forward-thinking Manager, Remote Member Services to lead our full-service virtual branch, delivering personalized financial services, expert guidance, and innovative digital solutions to members across all regions, including remote and out-of-service-area members, while strengthening long-term member relationships and financial well-being.

As a key part of UCU's Service Anywhere model, you will lead a high-performing team, drive operational excellence, and cultivate a strong sales and service culture focused on deepening Member relationships, identifying financial needs, providing meaningful solutions, and supporting sustainable revenue growth. Reporting to the Manager, Virtual Branch & Business Services, you will champion digital innovation and exceptional Member experiences while contributing to UCU's continued success.

Key Responsibilities

•Lead and develop a high-performing team through coaching, performance management, employee development, and a culture of continuous learning.

•Drive operational excellence by overseeing daily operations, service quality, first-contact resolution, performance measurement, and continuous improvement.

•Cultivate a strong sales and service culture by deepening Member relationships, identifying business opportunities, promoting appropriate financial solutions, and driving revenue growth.

•Champion digital innovation through the adoption and optimization of CRM systems, omnichannel member-service technologies, and Interactive Teller Machines (ITMs), and emerging digital service channels.

•Advance strategic priorities by collaborating across UCU to support business growth, regulatory compliance, and seamless Member service delivery across UCU. by collaborating across UCU to support business growth, regulatory compliance, and seamless Member service delivery, and a consistent member experience across all channels.

What You Bring

•3–5 years of experience managing or leading an on-site contact centre, preferably within banking or financial services.

•Post-secondary education in business, finance, management, or a related field; an equivalent combination of education and relevant work experience may be considered.

•Proven ability to lead, coach, and develop teams while achieving service, sales, member-experience, and operational objectives.

•Strong understanding of financial products, Member relationship management, and operational risk.

•Experience with performance management, quality assurance, CRM systems, digital technologies, and continuous process improvement.

•Excellent communication, problem-solving, and organizational skills, with a collaborative, adaptable leadership style.

•Proficiency in in Ukrainian a strong asset.

Work Location & Schedule

This is a fully on-site position based in Toronto, with occasional travel within the Greater Toronto Area (GTA) and flexibility to work evenings or weekends as required for meetings, team coaching, and community events.

Why Join UCU?

Join a community-focused financial institution where your leadership and contributions make a difference.

The anticipated hiring range for this role is an annual salary of $75,000-$95,000. Our competitive total rewards package also includes full benefits, a defined contribution pension plan, discretionary performance bonus, paid vacation, sick and wellness days, along with 2 paid volunteer days per year.

Ready to Make an Impact?

Bring your leadership experience, passion for exceptional service, and innovative thinking to Ukrainian Credit Union.

Join UCU and help shape the future of Member banking.

If your qualifications and experience align with this opportunity, we invite you to submit your resume and cover letter in confidence to UCU Human Resources at careers@ukrainiancu.com

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Lead and develop the virtual branch team while overseeing daily operations, service quality, performance, and continuous improvement. Strengthen member relationships and revenue through appropriate financial solutions, digital service innovation, and collaboration on strategic priorities, compliance, and consistent service delivery.

Requirements

Applicants should have 3–5 years of experience managing or leading an on-site contact centre, preferably in banking or financial services, and post-secondary education in business, finance, management, or a related field, or equivalent experience. They should demonstrate team leadership, financial product and operational risk knowledge, experience with performance management, quality assurance, CRM and digital technologies, and strong communication and problem-solving skills; Ukrainian proficiency is an asset.

Skills

Team Leadership
Coaching And Employee Development
Performance Management
Contact Centre Operations
Operational Excellence
Quality Assurance
First-Contact Resolution
Sales And Service
Financial Products
Revenue Growth
CRM Systems
Omnichannel Service Technologies
Interactive Teller Machines
Regulatory Compliance
Process Improvement

Benefits

Full Benefits
Discretionary Performance Bonus
Paid Vacation
Sick Days
Wellness Days
Paid Volunteer Days

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Virtual Branch
Member Banking
Contact Centre
Team Leadership
Coaching
Performance Management
Operational Excellence
Service Quality
First-Contact Resolution
Sales And Service Culture
Financial Products
Revenue Growth
CRM Systems
Omnichannel Member-Service Technologies
Interactive Teller Machines
Digital Service Channels
Regulatory Compliance
Operational Risk
Quality Assurance
Continuous Improvement
Digital Innovation
Ukrainian Language

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