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Added 15 mins ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
…next steps. Our partner is looking for a Principal Product Manager – Billing & Platform based in…
Added 29 mins ago
NA
Territory Manager
Newfoundland and Labrador Dairy Co-operative
St. John's, NL
- Full-time
As a Territory Manager, you will play a pivotal role in driving growth, enhancing the Central Dairies brand, and contributing to meeting our revenue targets. This is an exciting opportunity…
Added 29 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Redvers, SK
- Full-time
…warranties, pricing, and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when…
Added 29 mins ago
NM
Corporate Precision Agriculture Manager
Nelson Motors and Equipment
Avonlea, SK
- Full-time
Reporting to the General Manager, you will lead the development and implementation of integrated solutions across the organization to improve connectivity, strengthen the customer…
Added 29 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Radville, SK
- Full-time
…warranties, pricing, and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when…
Added 29 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
…warranties, pricing, and invoicing. You will support parts sales by identifying customer needs, recommending suitable parts and related products, promoting seasonal programs when…
Added 45 mins ago
KB
Yard Department Manager
Kent Building Supplies
Mount Pearl, NL
- Full-time
…started in frontline roles and advanced through experience, development, and hard…
Added 45 mins ago
SA
Automotive Parts Manager
Steele Auto Group
Halifax, NS
- Full-time
Colonial Honda is seeking an experienced Parts Manager to lead its Parts Department in Halifax, Nova Scotia.
Added 1 hour ago
NB
Senior Account Manager, Real Estate Financing
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Account Manager in the Real Estate Finance team of the Commercial & Private Banking 1859 sector at the National Bank means supporting the best players in the real…
Added 1 hour ago
NB
Business Development Manager
National Bank of Canada
Montreal, QC
- Full-time
A career as a Business Development Manager in the Distribution team at National Bank Insurance means acting as a strategic partner to help our distribution channels grow and better support…
Added 1 hour ago
NB
Account Manager, Real Estate Development Unit
National Bank of Canada
Laval, QC
- Full-time
A career as an Account Manager within the Real Estate Development Unit (RDU) means playing a key role in business development, client relationship management, and influential leadership…
Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 1 hour ago
NB
Banking Advisor
National Bank of Canada
Dollard-Des Ormeaux, QC
- Full-time
…availability. This position reports to the Customer service Branch Manager or the Branch Manager. Every day, you will work with a team of a experts specialized in investment, credit,…
Added 2 hours ago
GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 2 hours ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 2 hours ago
Technical Solutions Development Manager, Workspace, Google Cloud
Google
Waterloo, ON
As a Workspace Delivery Manager, you will serve as the primary customer interface for Google Workspace implementations, overseeing deployment strategy, optimization, and service delivery…
Added 2 hours ago
N
Department Manager, Administration
Northern/NorthMart
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
The Department Manager, Administration is accountable for the successful day-to-day operation of Financial Services, Front End, Customer Service and Post Office if applicable. This includes…
Added 3 hours ago
L
Acting Retail Store Manager
Lovisa
Winnipeg, MB
- Full-time
We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.
Added 3 hours ago
L
Retail Assistant Store Manager
Lovisa
Winnipeg, MB
- Full-time
It is exciting times at Lovisa with many new stores opening across America, so we are looking for our next amazing Lovisa Sales Super Stars to join our growing team.
Added 4 hours ago
SA
Assistant Restaurant Manager
SSP America
Ottawa, ON
- Full-time
Join our team as an Assistant Restaurant Manager for Canal Market in the Ottawa Airport!
Added 5 hours ago
RI
General Manager – Boutique Hotel
Renard International Hospitality Search Consultants
Vancouver, BC
- Full-time
Our client is seeking an accomplished sales oriented General Manager to lead a full-service hotel in the greater Vancouver area, featuring restaurants and bars. For the right individual,…
Added 5 hours ago
A
Forward Deployed Engineer
Antasphere
Brussels, ON
- Contract
You join after the deal is signed. There is no sales in this job. From the first kickoff call, you are the client's single point of contact and the person who builds what they need.
Added 6 hours ago
PV
Practice Manager
P3 Veterinary Partners
Kamloops, BC
- Full-time
P3 Veterinary Partners in Kamloops is seeking an enthusiastic full-time Practice Manager to join our amazing team. The Practice Manager will provide onsite leadership and oversight of the…
Added 6 hours ago
WR
Business Development Representative - Vancouver
War Room
Vancouver, BC
- Full-time
War Room is looking for a Business Development Representative (BDR) to join our growing team! Reporting to the Director of Sales, you will be responsible for generating new business…
Added 6 hours ago
S
Operations Lead - Full Time
sephora.com
Hamilton, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..

Ukrainian Credit Union Limited

Manager, Remote Services

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

The anticipated hiring range for this role is an annual salary of $75,000-$95,000. · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: The anticipated hiring range for this role is an annual salary of $75,000-$95,000.
Job type: Full-time
Apply by: Apr 24, 2027
Experience: 3–5 years of experience managing or leading an on-site contact centre, preferably within banking or financial services.
Posting language: English
Posted: Oct 26, 2026

Original job description

Lead People. Build Relationships. Shape the Future of Member Banking.

UCU is seeking an experienced, forward-thinking Manager, Remote Member Services to lead our full-service virtual branch, delivering personalized financial services, expert guidance, and innovative digital solutions to members across all regions, including remote and out-of-service-area members, while strengthening long-term member relationships and financial well-being.

As a key part of UCU's Service Anywhere model, you will lead a high-performing team, drive operational excellence, and cultivate a strong sales and service culture focused on deepening Member relationships, identifying financial needs, providing meaningful solutions, and supporting sustainable revenue growth. Reporting to the Manager, Virtual Branch & Business Services, you will champion digital innovation and exceptional Member experiences while contributing to UCU's continued success.

Key Responsibilities

•Lead and develop a high-performing team through coaching, performance management, employee development, and a culture of continuous learning.

•Drive operational excellence by overseeing daily operations, service quality, first-contact resolution, performance measurement, and continuous improvement.

•Cultivate a strong sales and service culture by deepening Member relationships, identifying business opportunities, promoting appropriate financial solutions, and driving revenue growth.

•Champion digital innovation through the adoption and optimization of CRM systems, omnichannel member-service technologies, and Interactive Teller Machines (ITMs), and emerging digital service channels.

•Advance strategic priorities by collaborating across UCU to support business growth, regulatory compliance, and seamless Member service delivery across UCU. by collaborating across UCU to support business growth, regulatory compliance, and seamless Member service delivery, and a consistent member experience across all channels.

What You Bring

•3–5 years of experience managing or leading an on-site contact centre, preferably within banking or financial services.

•Post-secondary education in business, finance, management, or a related field; an equivalent combination of education and relevant work experience may be considered.

•Proven ability to lead, coach, and develop teams while achieving service, sales, member-experience, and operational objectives.

•Strong understanding of financial products, Member relationship management, and operational risk.

•Experience with performance management, quality assurance, CRM systems, digital technologies, and continuous process improvement.

•Excellent communication, problem-solving, and organizational skills, with a collaborative, adaptable leadership style.

•Proficiency in in Ukrainian a strong asset.

Work Location & Schedule

This is a fully on-site position based in Toronto, with occasional travel within the Greater Toronto Area (GTA) and flexibility to work evenings or weekends as required for meetings, team coaching, and community events.

Why Join UCU?

Join a community-focused financial institution where your leadership and contributions make a difference.

The anticipated hiring range for this role is an annual salary of $75,000-$95,000. Our competitive total rewards package also includes full benefits, a defined contribution pension plan, discretionary performance bonus, paid vacation, sick and wellness days, along with 2 paid volunteer days per year.

Ready to Make an Impact?

Bring your leadership experience, passion for exceptional service, and innovative thinking to Ukrainian Credit Union.

Join UCU and help shape the future of Member banking.

If your qualifications and experience align with this opportunity, we invite you to submit your resume and cover letter in confidence to UCU Human Resources at careers@ukrainiancu.com

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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More about this job

Responsibilities

Lead and develop the virtual branch team while overseeing daily operations, service quality, performance, and continuous improvement. Strengthen member relationships and revenue through appropriate financial solutions, digital service innovation, and collaboration on strategic priorities, compliance, and consistent service delivery.

Requirements

Applicants should have 3–5 years of experience managing or leading an on-site contact centre, preferably in banking or financial services, and post-secondary education in business, finance, management, or a related field, or equivalent experience. They should demonstrate team leadership, financial product and operational risk knowledge, experience with performance management, quality assurance, CRM and digital technologies, and strong communication and problem-solving skills; Ukrainian proficiency is an asset.

Skills

Team Leadership
Coaching And Employee Development
Performance Management
Contact Centre Operations
Operational Excellence
Quality Assurance
First-Contact Resolution
Sales And Service
Financial Products
Revenue Growth
CRM Systems
Omnichannel Service Technologies
Interactive Teller Machines
Regulatory Compliance
Process Improvement

Benefits

Full Benefits
Discretionary Performance Bonus
Paid Vacation
Sick Days
Wellness Days
Paid Volunteer Days

Visa sponsorship

Not detected in the job text

Keywords

Financial Services
Credit Union
Virtual Branch
Member Banking
Contact Centre
Team Leadership
Coaching
Performance Management
Operational Excellence
Service Quality
First-Contact Resolution
Sales And Service Culture
Financial Products
Revenue Growth
CRM Systems
Omnichannel Member-Service Technologies
Interactive Teller Machines
Digital Service Channels
Regulatory Compliance
Operational Risk
Quality Assurance
Continuous Improvement
Digital Innovation
Ukrainian Language

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