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Added 14 mins ago
Data Engineer
CareRx
Toronto, ON
…pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed…
Added 14 mins ago
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Assistant Team Leader
Dollarama
Saint-Rémi, QC · St-Rémi, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 14 mins ago
B-
Cleaner - Temporary
BEST - For A Cleaner World
Vernon, BC
- Full-time
BEST - For a Cleaner World is a leader in providing premier services in both custodial and maintenance services, to a prestigious and loyal client base. Our Purpose is to create a positive…
Added 14 mins ago
S
Senior Construction Contract Administrator
Stantec
Calgary, AB
- Full-time
We have several projects in Alberta that require a Senior Construction Contract Administrator to join our award-winning team.
Added 14 mins ago
OH
Lead, Performance, Accountability & Funding Allocation
Ontario Health
Barrie, ON · Brampton, ON · Mississauga, ON
- Full-time
At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a…
Added 14 mins ago
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Assistant Team Leader
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Saint-Jérôme, QC · St-Jérôme, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 14 mins ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON
- Full-time
…effectively. The role develops an engaged, responsive and flexible team, drives continuous improvement, and communicates trends, risks and recommendations to senior leaders and governance…
Added 14 mins ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 14 mins ago
E
Driver (Part-Time)
EBlock
Halifax, NS
- $17 to $19.5 CAD / hour
- Part-time
Line up and park vehicles as directed by a supervisor or team leader, move vehicles as necessary, and jump-start and locate “lost” vehicles
Added 14 mins ago
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Manager, Software Development
OpenText
Richmond Hill, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 14 mins ago
D
Assistant Team Leader
Dollarama
Quebec, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 14 mins ago
D
Assistant Team Leader
Dollarama
Victoria, BC
- $19.4 to $19.79 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 14 mins ago
D
Team Leader
Dollarama
Smithville, ON
- $18.6 to $19.3 CAD / hour
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 29 mins ago
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Senior Manager Information Security
TD
Toronto, ON
- Full-time
…requirements. Note: RCSA testing will be completed by the central GRC team. Any non-RCSA controls will need to be governed by the leader in this role (e.g., PCI, SOX,…
Added 29 mins ago
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Senior IT Developer
TD
Toronto, ON
- Full-time
Provide estimates for new projects and initiatives for the development / design component of the overall plan working with relevant team members / stakeholders
Added 29 mins ago
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Software Engineer II (Java/Spring)
TD
Toronto, ON
- Full-time
Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or…
Added 29 mins ago
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…Care. Circle Cardiovascular’s 'cvi42' is the Cardiac MR market leader imaging processing…
Added 44 mins ago
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Added 44 mins ago
Laboratory Technician - Camrose, AB
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Ability to work independently and within a team
Added 58 mins ago
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Montreal, QC
You’re building, not maintaining. This is NovoLogik’s first dedicated sales and marketing leadership hire. Process, tooling, team structure, and positioning are yours to define.
Added 59 mins ago
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Data & AI Alliance Executive
KPMG Canada
Toronto, ON
- Full-time
Are you a talented leader with a proven track record for motivating teams and delivering exceptional client service?
Added 59 mins ago
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Machinist - General Machining (Mississauga, ON)
Martin Sprocket & Gear
Mississauga, ON
- Full-time
Are you ready to bring your machining skills to a team that values precision and innovation? At Martin Sprocket & Gear, we're dedicated to producing quality mechanical power transmission…
Added 59 mins ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 59 mins ago
S
DevOps Engineer (Services Team)
StackAdapt
Canada
- Full-time
The Engineering Operations team builds and operates the infrastructure, observability, and automation systems that power our engineering environment. This role joins the Services team, a…
Added 59 mins ago
ML
FSQA Process Leader
Maple Leaf Foods Inc
ON · Hannon, ON
- $47,000 to $69,000 CAD / year
- Full-time
…Applicants may be subject to a background check and must meet the security criteria designated for the position.Championing diversity and inclusion is a critical component to advancing our…

UL Solutions

Customer Service Professional

7 Underwriters Road, Toronto, ON, M1R 3B4, Canada

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Job details

Posting language: English
Posted: Oct 28, 2026

Original job description

Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project.
Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.
Actively participates in teams to continuously improve and drive quality into ULs service to the customer.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Performs other duties as required.

#LI - Hybrid

#LI - MB1

Qualifications

Higher Secondary Education (High School Diploma) and generally one year of customer service or sales experience.
Demonstrated ability to respond appropriately to customer needs.
Demonstrated ability to successfully multi-task.
Fluent in Canadian French required.
Demonstrated ability to work effectively with a diverse team.

This is a hybrid role with expectations of 3 days in the office.

What we offer:

Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $39,000 to $48,000 CAD and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. This position also provides health benefits including dental and vision; wellness benefits such as mental and financial health; and retirement savings commensurate with the standard rewards offered in Canada. We also provide full-time employees with paid time off including vacation (15 days), statutory holidays and 3 personal days and sick time off (80 hours).

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

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More about this job

Responsibilities

The professional will manage customer inquiries, resolve issues, and coordinate project documentation using CRM systems. They will also act as a liaison between customers and internal departments to ensure smooth communication and project completion.

Requirements

Candidates must have a high school diploma and at least one year of experience in customer service or sales. Fluency in Canadian French is required, along with the ability to multi-task and work effectively within a diverse team.

Skills

Customer service
Sales
CRM
Multi-tasking
Communication
Data entry
Problem solving
Relationship management
Billing support
French fluency

Benefits

Annual bonus
Health insurance
Dental insurance
Vision insurance
Mental health support
Financial health support
Retirement savings
Paid time off
Vacation
Statutory holidays
Personal days
Sick time

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
CRM
Data Entry
Billing
Project Management
Safety Science
Testing
Inspection
Certification
Communication
French
Hybrid
Underwriters Laboratories
Database Management
Customer Satisfaction

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