Design Sales Representative

Is this you?

Looking to join a concept store in downtown Toronto to provide exceptional service to customers?

Are you highly motivated with a design background and 1- 2 years of retail sales experience in home fashions and products?

Here’s what makes you successful at Umbra…

• Entrepreneurial Spirit
• Can-Do Attitude
• Curiosity
• Street Smarts
• Team Player Mentality

What you’ll do to be successful in this role…

• Sales: You will be passionate about the selling process, drive sales and show customers products that fit their needs. You will assist with achieving targeted sales results. You will be the authority if Umbra products, sharing the story behind the brand and each design.

• Customer Service: You will promote company vision and core values through providing exemplary customer care. You will act as a Brand Ambassador by being positive, friendly, honest, respectful and professional. You will deliver excellent customer service to positively impact brand loyalty, purchase and repeat visits.

• Store Operations: You will participate in receiving and merchandising (this includes lifting heavy boxes). You will follow up with customers regarding orders upon arrival and check the hold room. You will maintain a neat, organized and on-brand environment by cleaning store interior, washrooms, windows and patio.

What you’ll bring…

• Relationship Building: You encourage collaboration and are a team player who can develop and maintain effective relationships with co-workers and customers alike.

• Communication: You are proficient at active listening. You are comfortable presenting information and are able to respond to questions.

• Suggested Education: Post-secondary degree and/or diploma in retail, graphic and industrial design would be an asset. 

• Preferred Experience: Proven sales ability in a retail environment (housewares and quality giftware) and an interest or background in fashion.  High energy and an outgoing personality with a strong customer service and sales focus are critical.

We’re Umbra …A leading global design company

We share a vision of creating original, modern, casual and affordable design for every room in the home. We are a privately owned, Canadian company with over 45 years of industry experience. Led by one of our founders, our designs can be found in over 120 countries across five continents. Our global success is attributed to our entrepreneurial nature and a desire to push ourselves, and each other, beyond our limits.

Hourly Compensation: $22.00-$24.00 per hour

Hiring Process

• Vacancy Status: Existing Position
• Use of Al: Umbra may use artificial intelligence (Al) tools to assist in screening, assessing, or selecting candidates for this role. These tools are designed to support - but not replace - human decision-making. All hiring decisions will be reviewing by our recruitment team to ensure fairness, accuracy, and compliance with employment laws.
• All candidates will be notified of the hiring decision within 45 days of their final interview.