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Added 2 mins ago
MC
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
Merck Canada
Charlottetown, PE
- Full-time
Lead integrated site supply planning, aligning customer demand, capacity, inventory, materials, and manufacturing schedules into executable plans.
Added 2 mins ago
DG
Superviseur des services alimentaires
Dexterra Group
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Added 2 mins ago
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Chef gestionnaire / Chef manager
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U
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- Full-time
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Added 2 mins ago
A
Spare Parts Specialist
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Moncler Team Lead (Holt Renfrew Bloor)
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As a Team Lead, you will be an ambassador of the Brand. You will assist the Store Manager and Client Advisor Manager (CAM) in coaching and developing the team, building Client…
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Vehicle Shifter
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…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 18 mins ago
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Warehouse Operations Lead
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The Warehouse Operations Lead has general responsibility to assist in coordinating and supervising all warehouse activities on a daily basis. Under the direction of the Operations…
Added 32 mins ago
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Added 1 hour ago
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Added 1 hour ago
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Key Leader
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Lead the sales floor to motivate the team to achieve store sales and customer experience goals.
Added 1 hour ago
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Acton, ON
- $88,725 to $104,475 CAD / year
- Full-time
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Added 1 hour ago
Senior Manager, Logistics
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Added 1 hour ago
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- Full-time
Control access to the dispensary with respect to inventory and patient confidentiality
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Pharmacist, Hourly Full Time Day
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Pharmacist, Hourly Part Time Day
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Senior Ecommerce Specialist
CHEIL USA
Mississauga, ON
- $65,000 to $75,000 CAD / year
Cheil Canada serves as the lead agency for Samsung. And while Samsung remains a key partner, our work extends across a growing portfolio of globally recognized brands. Powered by a team of…
Added 2 hours ago
S
District Asset Protection Manager
sephora.com
Remote, Canada
- Full-time
- Remote
…the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind…
Added 2 hours ago
HR
Specialist, Designated Beauty Advisor (DBA) - Chantecaille
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Vancouver, BC
- Full-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 2 hours ago
Licensed Assistant Manager Winnipeg MB, LensCrafters
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Partners with store manager to lead a team through strong knowledge & skills.
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Licensed Assistant Manager Brampton, ON-LensCrafters
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Added 3 hours ago
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Le Représentant des Ventes en Location/Rental Sales Associate
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Montreal, QC
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Added 3 hours ago
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Maintenance Supervisor (Manufacturing)
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Concord, ON
- Other
…bakery priorities. Track and eliminate causes of downtime. Lead smaller scope process improvements to achieve specific measurable…
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Umicore

Refining Sales Coordinator

Markham, ON, Canada

Salary for this position is $59,300 - $ 67,000.

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Job details

Pay: Salary for this position is $59,300 - $ 67,000.
Posting language: English
Posted: Oct 15, 2026

Original job description

About Umicore

Powering the cars of today and tomorrow. Reducing harmful emissions. Giving unique properties to high-end applications. Giving new life to used metals. As a global advanced materials and recycling group, we develop, produce, and recycle materials for a better life.

About Jewelry & Industrial Metals

A wealth of applications. Umicore is an expert in developing products and processes based on precious metals such as gold, silver and platinum. These materials enable our customers to make fine Jewelry, coins, high-purity glass and industrial catalysts. Umicore also enables the sustainable and responsible sourcing of these metals and provides closed-loop recycling for our customers. To make the most of these precious metals we cannot stand still. We need to find new ways to do things, discover new solutions and develop new processes. Which is where you come in.

Your Key Accountabilities

Coordinate and manage the settlement of refining lots, contacting customers to resolve discrepancies and obtain missing documentation.
Communicate technical details of incoming refining lots to current and prospective customers, including explanations of pricing structures, refining methods (metallics vs. sweeps), and counter purchase versus refining options.
Train Refining Clerks and Customer Service staff on proper identification, combination, and treatment of refining lots, as well as accurate documentation procedures. Provide guidance to Security on processing incoming lots.
Review and validate new quotes for accuracy; input and maintain pricing structures within SAP. Utilize Business Objects to generate targeted mailing lists, design and execute refining promotions, and analyze campaign results.
Prepare and authorize customs documentation; coordinate domestic and international shipments, including cross-border transactions with the United States.
Communicate refining results to customers, review settlement options, provide market-based quotations, and explain pricing components, deductions, and market fluctuations.
Address and resolve customer complaints by reviewing assay results, providing technical explanations, offering solutions, and coordinating retesting when required.
Conduct proactive sales outreach to secure refining lots, respond to quote requests, and educate customers on refining processes both administratively and technically.
Audit incoming refining lot documentation for completeness and accuracy following processing by Security and Refining Clerks.
Process settlements including Ready Stock, Custom Orders, or return metal orders; manage credit card transactions and settlement deductions for outstanding balances or metal obligations.
Provide dedicated account management for key refining customers to ensure operational efficiency, accuracy, and high service standards.
Perform additional duties as assigned.

Who we are looking for

College diploma or equivalent in business administration, marketing or similar field combined with previous experience in sales, marketing or customer service
Excellent verbal and written communication skills in English
Advanced computer skills (Outlook, MS Office, SAP, website design)
Attention to detail
Experience in jewellery/precious metals industry is considered a strong asset
Problem Solving Skills
Organizational skills & Analytical skills with the ability to multitask in a fast paced environment.
This is adding an additional headcount to our Customer Service Department
Salary for this position is $59,300 - $ 67,000.

What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?

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More about this job

Responsibilities

The Refining Sales Coordinator manages the settlement of refining lots, resolves customer discrepancies, and provides technical explanations regarding pricing and refining methods. They also conduct proactive sales outreach, maintain pricing structures in SAP, and ensure operational efficiency for key refining customers.

Requirements

Candidates must possess a college diploma in business, marketing, or a related field, along with previous experience in sales or customer service. Strong communication, analytical, and computer skills, particularly in SAP and MS Office, are required for this role.

Skills

Sales
Customer service
Account management
SAP
Business objects
Documentation
Pricing analysis
Communication
Problem solving
Analytical skills
Multitasking
Microsoft office
Outlook
Logistics coordination
Precious metals industry

Benefits

Competitive salary
Inclusive work culture
Equal opportunities

Visa sponsorship

Not detected in the job text

Keywords

Refining
Sales
Customer service
Precious metals
SAP
Business objects
Account management
Logistics
Customs documentation
Pricing structures
Market analysis
Inventory management
Settlement processing
Technical support
Marketing
Business administration
Data analysis
Shipment coordination
Quality assurance
Reporting

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