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Added 10 mins ago
SC
Security and Compliance Analyst
samdesk Canada Inc.
Edmonton, AB
- Full-time
…Infrastructure & Security team. This role has both technical and administrative work. You’ll help run our SOC 2 Type II program day to day, triage vulnerabilities, and answer the growing…
Added 25 mins ago
SM
GOAPRDJP000001053 – Shipping & Inventory Coordinator
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
We are seeking a detail-oriented and physically fit Shipping & Inventory Coordinator to support shipping, receiving, inventory control, warehouse operations, and administrative tasks for…
Added 25 mins ago
BR
Assistant Manager
Banana Republic
Vaudreuil-Dorion, QC
- Full-time
Support strategies and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity
Added 40 mins ago
CH
Sales Support Coord
CBRE HV
Saskatoon, SK
- Full-time
…real estate. Works under the direct supervision of experienced sales professional or team of sales professionals in a training…
Added 1 hour ago
Licensed Assistant Manager Winnipeg MB, LensCrafters
EssilorLuxottica Group
Winnipeg, MB
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 1 hour ago
Licensed Assistant Manager Brampton, ON-LensCrafters
EssilorLuxottica Group
Brampton, ON
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 1 hour ago
KG
Operations Assistant
KUTHALA GROUP
Georgetown, ON
- Full-time
…across multiple industries, including transportation, equipment sales and leasing, storage, fleet solutions, capital lending, parts, and real estate investments. The group provides a wide…
Added 1 hour ago
SC
Admissions Coordinator
Swenam College
Burnaby, BC
- Full-time
You will support domestic student recruitment, guide prospective students from their first inquiry through enrolment, and strengthen connections with employment services, settlement…
Added 1 hour ago
E
Administrative Coordinator - Government
evertz.io
Burlington, ON
- Full-time
The Administrative Coordinator role provides support to the sales and business development teams by managing schedules, meetings, documentation, and follow-up for government sales…
Added 1 hour ago
RL
Senior Bookkeeper
RLB LLP
Guelph, ON
- Full-time
We offer a fun and rewarding work environment dedicated to ensuring that our team members get the knowledge, support, and expertise they need to thrive.
Added 1 hour ago
E
Customer Service Representative - Lloydminster
Enterprise
Lloydminster, AB
- Contract
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 1 hour ago
FC
Customer Rep-Station
FedEx Canada
Mount Pearl, NL
- Part-time
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued…
Added 1 hour ago
Accounting Co-op
Optima Living
Vancouver, BC
As a co-op student, you will not be doing side work, You will support day-to-day accounting operations and financial reporting processes and will contribute to real projects that impact…
Added 1 hour ago
PA
Financial Services Specialist
Pfaff Automotive Partners Inc.
Markham, ON
- Full-time
Track product sales through the store handoff process to support visibility and follow-through
Added 1 hour ago
PA
Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Bolton, ON
- Full-time
As a Parts Advisor, you will support the day-to-day operations of the Parts Department by assisting customers and technicians, accurately sourcing and delivering parts, and maintaining an…
Added 1 hour ago
PA
Receptionist
Pfaff Automotive Partners Inc.
Guelph, ON
- Full-time
You will report to the Sales Manager and work with the team onsite within the dealership.
Added 1 hour ago
PA
Part Time Greeter
Pfaff Automotive Partners Inc.
Mississauga, ON
- Part-time
Support administrative and clerical activities to ensure smooth dealership operations.
Added 2 hours ago
BB
Accounts Receivable Specialist
Bosch Building Technologies
Vancouver, BC
- $47,000 to $55,000 CAD / year
- Full-time
…dispute resolution while partnering with project managers, sales teams, and customers to improve collections and reduce bad debt. The position also supports reporting, maintains accurate…
Added 2 hours ago
CC
Specialist, Corporate Security
Coca-Cola Canada Bottling Limited
Montreal, QC
- Full-time
…employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing…
Added 2 hours ago
FC
Customer Rep-Station
FedEx Canada
Sidney, BC
- Part-time
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued…
Added 2 hours ago
BA
FIRST IMPRESSIONS REPRESENTATIVE
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Additional administrative or support tasks may be assigned as needs arise to support the overall efficiency of the team. The successful candidate will require excellent communication,…
Added 2 hours ago
BA
SERVICE CONSULTANT
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Thrive in a collaborative environment where team support is encouraged
Added 2 hours ago
G-
Dispatcher
GFL - Sewer Technologies Division
AB · Edmonton, AB
- Full-time
Assist with general office and sales support tasks
Added 2 hours ago
E
Internal - Event Management Coordinator
EventConnect
London, ON
- Other
At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and…
Added 2 hours ago
BG
Sales Coordinator
Brandt Group of Companies
Oro, ON
- Full-time
The Sales Coordinator is responsible for providing sales support to the whole sales team by managing administrative tasks, coordinating customer inquiries, and ensuring smooth execution of…

Umicore

Refining Sales Coordinator

Markham, ON, Canada

Salary for this position is $59,300 - $ 67,000.

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Job details

Pay: Salary for this position is $59,300 - $ 67,000.
Posting language: English
Posted: Oct 15, 2026

Original job description

About Umicore

Powering the cars of today and tomorrow. Reducing harmful emissions. Giving unique properties to high-end applications. Giving new life to used metals. As a global advanced materials and recycling group, we develop, produce, and recycle materials for a better life.

About Jewelry & Industrial Metals

A wealth of applications. Umicore is an expert in developing products and processes based on precious metals such as gold, silver and platinum. These materials enable our customers to make fine Jewelry, coins, high-purity glass and industrial catalysts. Umicore also enables the sustainable and responsible sourcing of these metals and provides closed-loop recycling for our customers. To make the most of these precious metals we cannot stand still. We need to find new ways to do things, discover new solutions and develop new processes. Which is where you come in.

Your Key Accountabilities

Coordinate and manage the settlement of refining lots, contacting customers to resolve discrepancies and obtain missing documentation.
Communicate technical details of incoming refining lots to current and prospective customers, including explanations of pricing structures, refining methods (metallics vs. sweeps), and counter purchase versus refining options.
Train Refining Clerks and Customer Service staff on proper identification, combination, and treatment of refining lots, as well as accurate documentation procedures. Provide guidance to Security on processing incoming lots.
Review and validate new quotes for accuracy; input and maintain pricing structures within SAP. Utilize Business Objects to generate targeted mailing lists, design and execute refining promotions, and analyze campaign results.
Prepare and authorize customs documentation; coordinate domestic and international shipments, including cross-border transactions with the United States.
Communicate refining results to customers, review settlement options, provide market-based quotations, and explain pricing components, deductions, and market fluctuations.
Address and resolve customer complaints by reviewing assay results, providing technical explanations, offering solutions, and coordinating retesting when required.
Conduct proactive sales outreach to secure refining lots, respond to quote requests, and educate customers on refining processes both administratively and technically.
Audit incoming refining lot documentation for completeness and accuracy following processing by Security and Refining Clerks.
Process settlements including Ready Stock, Custom Orders, or return metal orders; manage credit card transactions and settlement deductions for outstanding balances or metal obligations.
Provide dedicated account management for key refining customers to ensure operational efficiency, accuracy, and high service standards.
Perform additional duties as assigned.

Who we are looking for

College diploma or equivalent in business administration, marketing or similar field combined with previous experience in sales, marketing or customer service
Excellent verbal and written communication skills in English
Advanced computer skills (Outlook, MS Office, SAP, website design)
Attention to detail
Experience in jewellery/precious metals industry is considered a strong asset
Problem Solving Skills
Organizational skills & Analytical skills with the ability to multitask in a fast paced environment.
This is adding an additional headcount to our Customer Service Department
Salary for this position is $59,300 - $ 67,000.

What we offer

We aim to lead the way. Not just for our customers, but for our employees too. That is why we strive to create a collaborative environment in which we can all succeed, and a culture through which we can all share ideas, develop our expertise and advance our careers. We engage in building an inclusive work culture that offers equal opportunities for all employees irrespective of their diverse backgrounds. As you would expect from a world-leading organisation, we will also reward your contribution with a competitive salary and benefits. With all this and more, imagine what you could do?

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More about this job

Responsibilities

The Refining Sales Coordinator manages the settlement of refining lots, resolves customer discrepancies, and provides technical explanations regarding pricing and refining methods. They also conduct proactive sales outreach, maintain pricing structures in SAP, and ensure operational efficiency for key refining customers.

Requirements

Candidates must possess a college diploma in business, marketing, or a related field, along with previous experience in sales or customer service. Strong communication, analytical, and computer skills, particularly in SAP and MS Office, are required for this role.

Skills

Sales
Customer service
Account management
SAP
Business objects
Documentation
Pricing analysis
Communication
Problem solving
Analytical skills
Multitasking
Microsoft office
Outlook
Logistics coordination
Precious metals industry

Benefits

Competitive salary
Inclusive work culture
Equal opportunities

Visa sponsorship

Not detected in the job text

Keywords

Refining
Sales
Customer service
Precious metals
SAP
Business objects
Account management
Logistics
Customs documentation
Pricing structures
Market analysis
Inventory management
Settlement processing
Technical support
Marketing
Business administration
Data analysis
Shipment coordination
Quality assurance
Reporting

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