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Uniform Works Limited - Powered by GALLS

Customer Service Representative

Mississauga, ON, Canada

$52,000 to $55,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $52,000 to $55,000 CAD / year
Job type: Full-time
Apply by: Dec 3, 2026
Experience: 2–5 years of experience in customer service, office administration, junior account management, supply chain, or a related field.
Posting language: English
Posted: Nov 3, 2026

Original job description

Uniform Works Limited is hiring a French Bilingual Customer Service Representative for our new Mississauga location. This multifaceted role is ideal for someone with strong customer service experience, junior account management exposure, and a background in supply chain who enjoys supporting customers both in person and through phone and email communication. The successful candidate will be supporting our customers in Police, Fire, EMS, and other public safety customers visiting our showroom for uniforms, footwear, and accessories, while also assisting with end-to-end order management and full-tier customer service and support. The CSR will report to the Manager, Customer Experience & Key Accounts (Ontario & Quebec).

The ideal candidate is an energetic outgoing individual who is an exceptionally organized person. To be successful in this customer service role; multitasking and strong problem-solving skills are essential.

Providing general sales and administrative support and performing a wide variety of tasks
Greet and assist walk-in customers - including active-duty police, fire, and EMS personnel - helping them select correctly fitted uniforms, footwear, and accessories that meet department specifications
Provide outstanding customer service via phone and email – identifying customer needs, place accurate orders, providing order status, handling basic invoice requests and credit/returns.
Provide all available products and pricing to the customer so they can make an informed purchasing decision. Recommend products to exceed customer expectations and support add-on sales.
Efficiently and accurately record all order/purchase order information including price, discounts, ship-to address, and ship via, item numbers, quantity and any notes related to the order or customer.
Document inbound inquiries with correct call disposition and resolution for proper tracking and reporting.
Initiates orders for replacement parts and/or for correcting errors (shortages, wrong items shipped, etc.)
Utilize decision making and trouble-shooting skills to resolve customer concerns (i.e. freight costs, warranty guidelines, pricing, return orders, shipment delays and product concerns)
Efficiently maintain ID verification process for restricted items
Any other tasks reasonably assigned by management to help support the sales team, including but not limited to shipping/receiving.

Qualifications

College or university education is preferred, with a focus on Business Administration or a related field.
Bilingual French spoken and written, as you will be dealing with our key customers in Quebec.
2–5 years of experience in customer service, office administration, junior account management, supply chain, or a related field.
Intermediate to advanced user of Microsoft Office Suite, including Outlook, Word, Excel, and related applications.
Exposure to or experience using NetSuite is considered an asset.
Understanding of supply chain processes, including order flow, inventory, shipping, receiving, and customer fulfillment.
Ability to triage customer needs, prioritize tasks, and make sound decisions independently.
Empathetic, professional, and customer-focused approach when supporting customers and internal teams.
Strong communication skills in English, both written and verbal, with excellent attention to detail.
Fluency in French, written and verbal, is considered an asset but is not required.
Candidates may be asked to complete a criminal background and credit check before starting in the position

Role Details

This is an onsite role based at our new Mississauga location.
Hours are Monday to Friday, 8:30 a.m. to 5:00 p.m.
Salary range is $52,000 to $55,000, depending on experience.

Only candidates selected for interviews will be contacted.

Qualified, interested candidates should submit their resume by email:

E-mail: resumes@uniformworks.ca

EOE/Disability/Veterans

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More about this job

Responsibilities

Assist walk-in customers and provide phone and email support, including product recommendations, order placement, order updates, and basic invoice, credit, and return requests. Maintain accurate order records, resolve customer concerns and order errors, verify eligibility for restricted items, and support sales and shipping/receiving activities.

Requirements

The role seeks 2–5 years of experience in customer service, office administration, junior account management, supply chain, or a related field, with a college or university education in business administration or a related area preferred. Candidates should have strong English communication and organizational skills, intermediate-to-advanced Microsoft Office ability, supply chain knowledge, and French fluency for Quebec customers.

Skills

Customer Service
Order Management
Account Management
Supply Chain
Written And Verbal Communication
French Fluency
Problem-Solving
Multitasking
Microsoft Office
NetSuite
Inventory Management
Shipping And Receiving
Sales Support
Attention To Detail
Customer Issue Resolution

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
French
Business Administration
Order Management
Supply Chain
Inventory
Shipping
Receiving
Customer Fulfillment
Microsoft Office
Outlook
Word
Excel
NetSuite
Account Management
Purchase Orders
Order Tracking
Returns
Credit Requests
Warranty Guidelines
Product Recommendations
Add-On Sales
ID Verification
Public Safety
Uniforms
Footwear
Showroom Sales

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