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Added 10 mins ago
Application Technical Architect
Capgemini
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At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies…
Added 10 mins ago
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Content Marketing Manager (12 months contract)
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- Full-time
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Added 10 mins ago
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FLIGHT CENTRE TRAVEL GROUP - POWER PLATFORM & AI SOLUTIONS SPECIALIST - VANCOUVER, BC
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Health, Saftey & Wellbeing Advisor
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Added 24 mins ago
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Added 24 mins ago
Sales Office Administrator
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Great Gulf is looking for a Part-Time Sales Office Administrator to join our team at our Orangeville, ON location.
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- Full-time
…products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 24 mins ago
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Added 36 mins ago
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Added 39 mins ago
Customer Service Representative - Heartland Town Centre, Mississauga (22.5 hrs/week)
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Consultant, Full Stack Developer
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Union Lighting & Decor

E-Commerce Customer Service Representative (Billingual)

Montreal, QC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: Minimum 1 year of customer service experience
Posting language: English
Posted: Oct 7, 2026

Original job description

About the Role

Are you a people person who loves creating great first impressions and making customers feel taken care of?

Union Lighting & Décor is looking for a proactive, customer-focused E-Commerce Customer Service Representative to join our growing team.

You’ll be one of the first points of contact for our customers, supporting them by phone, email, online chat, and in person. From answering product questions and helping with purchases to resolving delivery issues, returns, and damage claims, you’ll help make every interaction with Union seamless, personal, and positive.

This role combines customer service, problem-solving, product knowledge, sales support, and hands-on coordination. It’s ideal for someone who is organized, detail-oriented, comfortable working at a fast pace, and genuinely enjoys helping people.

This is a full-time, in-person position based in our e-commerce office in Montreal.

About Union

Founded in 1914, Union Lighting & Décor is a family-owned destination for lighting, decorative hardware, furniture, décor, giftware, and smart home products.

With a 25,000-square-foot showroom in Montreal and a growing e-commerce operation serving customers across Canada and the U.S., Union brings together design, service, and product expertise across retail, trade, commercial, and online channels.

We’re a collaborative, fast-moving company where people are encouraged to learn, contribute ideas, take initiative, and grow.

Together we create. Together we design. Together we are Union. Instagram: @unionlightingdecor

Key Responsibilities

Customer Experience & Support

Deliver friendly, professional, and thoughtful customer service
Respond promptly to inquiries by phone, email, online chat, and in person
Assist customers with product questions, purchases, orders, deliveries, exchanges, returns, and damage claims
Follow through on customer requests to ensure issues are fully resolved

Product Knowledge & Sales Support

Develop strong knowledge of our products, brands, and services
Help customers find products that suit their needs, style, and project
Participate in ongoing product training with vendors and brand representatives
Identify opportunities to recommend complementary products and solutions

Problem-Solving & Order Support

Investigate and resolve issues involving orders, payments, shipments, returns, refunds, and damages
Process returns, exchanges, refunds, and related requests accurately
Coordinate with our warehouse, logistics, e-commerce, and sales teams to keep orders moving smoothly
Communicate clearly with customers throughout the process

Teamwork & Continuous Improvement

Work closely with teams across the company to deliver a strong customer experience
Share customer feedback and recurring issues
Contribute ideas that improve internal processes and the overall customer journey

Required Qualifications

Minimum 1 year of customer service experience
Experience using Shopify, including navigating orders and product pages
Excellent written and verbal communication skills
Bilingual in French and English
Strong problem-solving skills and attention to detail
Organized and able to manage multiple priorities in a fast-paced environment
Comfortable learning and working with digital tools and software
Positive, proactive, and team-oriented
Experience with Zendesk, Gorgias, or another customer service platform is an asset
Sales experience or interest is an asset
An interest in interior design, lighting, furniture, or home décor is an asset

Benefits & Perks

Extended health and dental benefits
Employee discounts
Product and brand training
Opportunities for professional development and career growth
A collaborative and supportive team environment
Company events and team activities
On-site parking
The opportunity to contribute and make an impact within a growing company

Union Lighting & Décor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.

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More about this job

Responsibilities

Provide customer support by phone, email, online chat, and in person, assisting with product questions, purchases, orders, deliveries, returns, refunds, exchanges, and damage claims. Coordinate with internal teams to resolve order issues, share customer feedback, and help improve processes and the customer experience.

Requirements

Applicants need at least one year of customer service experience, experience using Shopify, strong written and verbal communication skills, and fluency in French and English. They should be organized, detail-oriented, proactive, comfortable managing multiple priorities and digital tools, and able to solve problems; experience with a customer service platform and sales experience or interest are assets.

Skills

Customer Service
Bilingual Communication
French
English
Written Communication
Verbal Communication
Problem-Solving
Attention To Detail
Organization
Multitasking
Product Knowledge
Sales Support
Order Management
Returns And Refunds Processing
Teamwork
Digital Tools

Benefits

Extended Health Benefits
Dental Benefits
Employee Discounts
Product And Brand Training
Professional Development
Career Growth Opportunities
Collaborative And Supportive Team Environment
Company Events And Team Activities
On-Site Parking

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Customer Service
Shopify
Zendesk
Gorgias
French
English
Product Knowledge
Sales Support
Order Management
Payments
Shipments
Returns
Exchanges
Refunds
Damage Claims
Customer Experience
Online Chat
Email Support
Phone Support
Warehouse Coordination
Logistics
Digital Tools
Interior Design
Lighting
Furniture
Home Décor

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