Customer Service Representative
- Richmond, BC, Canada
$21-23 per hour · Full-time
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Job details
- Pay
- $21-23 per hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company Description
Unipharm Wholesale Drugs Ltd., headquartered in Richmond, British Columbia, is Canada’s only wholesale pharmaceutical cooperative dedicated to the success of independent pharmacies. Established in 1980, Unipharm serves as a trusted full-line wholesaler, offering a broad range of products, including pharmaceuticals, health supplies, and private-label items. The company operates under a cooperative ownership model, ensuring member pharmacies' needs are prioritized and supported. With a reputation for award-winning customer service and tailored business solutions, Unipharm empowers pharmacies to remain competitive in a rapidly evolving marketplace. Committed to social responsibility, Unipharm actively supports multiple health-related charities and community initiatives.
Role Description
This is a full-time, on-site role for a Customer Service Representative located in Richmond, BC. The Customer Service Representative will be responsible for providing exceptional support to clients, resolving inquiries, ensuring customer satisfaction, and delivering outstanding customer experiences. Daily tasks include handling incoming calls, processing orders, addressing concerns, and collaborating with internal teams to meet customer needs promptly and professionally. The role also involves maintaining accurate records and cultivating strong relationships with clients to ensure a high level of service.
Qualifications
- Proficiency in Customer Service, Customer Support, and delivering an exceptional Customer Experience
- Ability to prioritize Customer Satisfaction and address inquiries with professionalism
- Strong communication and problem-solving skills
- Attention to detail and data accuracy, with experience handling transactions or orders
- Proficiency with standard office software and systems
- Capability to thrive in a team-oriented, on-site work environment
- Previous experience in a customer-facing role, especially within the healthcare or pharmaceutical industry, is an asset
- High school diploma or equivalent
Salary Range
$21-23 per hour
More about this job
Responsibilities
Handle incoming calls, process orders, respond to customer inquiries and concerns, and collaborate with internal teams to meet client needs promptly. Maintain accurate records and build strong client relationships while delivering professional service and ensuring customer satisfaction.
Requirements
Candidates should have customer-facing experience, strong communication and problem-solving skills, attention to detail, and proficiency with standard office software and systems. A high school diploma or equivalent is required; experience in healthcare or pharmaceuticals is an asset.
Skills
- Customer Service
- Customer Support
- Customer Experience
- Customer Satisfaction
- Communication
- Problem-Solving
- Attention To Detail
- Data Accuracy
- Order Processing
- Transaction Handling
- Recordkeeping
- Teamwork
- Office Software
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Healthcare
- Retail
- Logistics
Keywords
- Customer Service
- Customer Support
- Customer Experience
- Customer Satisfaction
- Incoming Calls
- Order Processing
- Inquiry Resolution
- Problem-Solving
- Communication
- Data Accuracy
- Recordkeeping
- Client Relationships
- Office Software
- Healthcare
- Pharmaceuticals
- Retail Pharmacies
- Wholesale Distribution
- Health Supplies
- Private-Label Products
- Team Collaboration