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Added 4 mins ago
MI
Health Promotion Coordinator
Magna International
Aurora, ON
- Full-time
…exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you…
Added 19 mins ago
TC
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Taproot Community Support Services
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- Full-time
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Added 19 mins ago
G
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- Full-time
…British Columbia. We are committed to responsible resource development, environmental performance and building strong partnerships with communities and Indigenous…
Added 19 mins ago
GC
Coordinator, MaterialsNew
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- Full-time
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Added 20 mins ago
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Added 49 mins ago
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Ottawa, ON
- Temporary
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Added 2 hours ago
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Added 2 hours ago
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- Full-time
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Added 2 hours ago
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Concurrent Disorders Counsellor, Minimum and Medium Security Units FPS
Provincial Health Services Authority
Port Coquitlam, BC
- Part-time
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Added 3 hours ago
PH
Coordinator, Workplace Health
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Added 4 hours ago
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- Full-time
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Added 5 hours ago
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Associate Faculty - Clinical Nursing
Lambton College
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- Part-time
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Toronto, ON
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Added 5 hours ago
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Toronto, ON
- Full-time
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Added 5 hours ago
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Added 7 hours ago
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Product Specialist, Investment Products - Winnipeg, Toronto
IG Wealth Management
MB · Manitoba, Canada
- Full-time
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 7 hours ago
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Experience supporting onboarding and employee programs
Added 7 hours ago
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Facilitator, Training and Development
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The Facilitator, Training and Development is responsible for facilitating and delivering training programs that align with Deafblind Community Services organizational goals and enhance…
Added 8 hours ago
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Added 8 hours ago
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Support development and continuous improvement of health and safety programs and processes for the Project.
Added 9 hours ago
BD
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Added 9 hours ago
AI
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- Full-time
AutoCanada is looking for a highly organized Project Coordinator! By working alongside Account Managers, Creative, Media, and Web, you’ll turn priorities into clear next steps, ensuring the…
Added 9 hours ago
MM
French Language Services Coordinator
Manitoba Métis Federation
Winnipeg, MB
- $57,525 to $70,812 CAD / year
- Full-time
The MMF seeks to fill one full-time French Language Services Coordinator position within our Languages Department located at 200 Main Street in Winnipeg, MB. The coordinator will coordinate…
Added 9 hours ago
COORDINATOR TRAINING & DEVELOPMENT
City of Toronto
Toronto, ON
Coordinate, implement, and facilitate internal and external training programs that contribute to performance excellence and organizational development.

Uniqlo Canada

Customer Insights Project Coordinator

Toronto, ON, Canada

$84,000 to $92,000 CAD / year · Full-time

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Job details

Pay: $84,000 to $92,000 CAD / year
Job type: Full-time
Experience: Minimum of 2 years of experience in Customer Service Centers, with a strong background in analyzing customer insights and customer experience.
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: Customer Insights Project Coordinator

Location: Toronto, ON

https://www.uniqlo.com/ca/en/ 

https://www.fastretailing.com/employment/en/ 

UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high-quality, long-lasting, innovative clothing at an affordable price.

Position Overview:

The Customer Insights Project Coordinator plays a pivotal role in championing the customer perspective across all platforms and communication channels, driving continuous enhancements to our products and services. This dynamic position requires proactively collecting, analyzing, and interpreting customer feedback using advanced internal tracking systems. By identifying key trends and opportunities from both customer and staff input, the Coordinator produces impactful reports that inform strategic improvement initiatives and spearheads innovative approaches to increase customer engagement and feedback.

Key Responsibilities:

Customer Insights Analysis: Systematically collect and analyze customer interaction data to uncover trends, pinpoint opportunities, and identify ways to elevate the overall customer experience.

Reporting & Strategic Recommendations: Develop comprehensive reports on customer service performance, delivering actionable insights and recommendations that empower management to make informed, data-driven decisions.

Cross-Functional Collaboration: Partner with departments such as Logistics, Loss Prevention, and E-commerce to co-create and implement strategies that optimize customer-facing processes and outcomes.

Staff Training & Development: Assess training requirements and design targeted development programs to enhance the skills and effectiveness of customer service teams.

Continuous Improvement & KPI Monitoring: Track key performance indicators (KPIs), recommend and implement process improvements, and drive initiatives that boost service quality, operational efficiency, and customer satisfaction.

Complaint Reduction: Proactively address and minimize customer complaints and friction points across all retail locations and online channels, ensuring a seamless shopping experience.

Industry Research & Best Practices: Stay abreast of emerging trends and best practices in customer experience management to maintain a competitive edge and align strategies with evolving customer expectations.

What You Bring

Bachelor’s degree in Business, Communications, Mathematics, or a related field.
Minimum of 2 years of experience in Customer Service Centers, with a strong background in analyzing customer insights and customer experience.
Demonstrated ability to conduct market research and business analysis, with a keen awareness of the drivers of a successful customer journey.
Proven experience analyzing customer data to identify trends, detect fraud, and generate actionable insights.
Deep passion for our brand and a solid understanding of retail and consumer purchasing behaviors.
Strong aptitude for quickly learning and internalizing product and service knowledge to better serve customers.
Exceptional communication skills, adept at leading with clarity and responsibility.
Unwavering commitment to outstanding customer service, with a focus on quality and continuous improvement.
Ability to confidently deliver constructive feedback and coaching to staff, fostering rapid and effective implementation of improvements.
Excellent organizational skills, capable of prioritizing tasks and meeting tight deadlines without compromising attention to detail.
Proven multitasking ability, managing multiple projects seamlessly across different business functions.
Confident in presenting customer insights, findings, and recommendations to senior leadership.
Results-oriented with a strong sense of accountability, adept at tracking progress and pivoting strategies to achieve objectives.
Analytical, problem-solving, and solution-focused mindset, consistently seeking opportunities to add value.
Advanced computer literacy in Microsoft Office and Google Workspace, particularly Google Sheets, with a demonstrated ability to quickly learn new digital tools.
Superior numeracy, accuracy, and attention to detail, coupled with strong grammar and spelling skills.

What We Offer:

Competitive salary, performance bonus, and comprehensive benefits package.
High-visibility role with collaboration across global and regional executive teams.
Career growth in a company that values ambition, innovation, integrity, and performance.
A results-driven, entrepreneurial culture where your decisions drive real business impact.
Work in a modern office that is easily accessible by public transportation.

Please note: All job postings at UNIQLO Canada Inc. are for existing vacancies within our organization. This is a fixed-term, 1-year contract role. The successful candidate must be available to work full-time, Monday to Friday, for the duration of the contract.

Annual Salary: $84,000 – $92,000 CAD

The salary range is based on several factors, including but not limited to overall experience, relevant experience, education level, certifications, applicable skills and expertise, and the position location.

AI Usage: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.

UNIQLO Canada is an equal opportunity employer. As an equal opportunity employer, UNIQLO Canada Inc. does not discriminate against applicants or employees because of race, ancestry, colour, religion, sex, sexual orientation, place of origin, criminal conviction, family status, gender identity or expression, Indigenous identity, marital status, mental disability, physical disability, political belief, source of income or because of any other status or condition protected by applicable law.

We sincerely appreciate the interest and enthusiasm of all applicants. While every application is carefully reviewed, only candidates whose qualifications closely match the position requirements will be contacted.

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More about this job

Responsibilities

The Customer Insights Project Coordinator collects and analyzes customer feedback to identify trends and improve the overall customer experience. They also collaborate with cross-functional teams to implement strategic improvements and develop training programs for service staff.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least 2 years of experience in customer service centers. Strong analytical skills, proficiency in Microsoft Office and Google Workspace, and the ability to present insights to leadership are required.

Skills

Customer insights analysis
Data analysis
Market research
Business analysis
Reporting
Strategic recommendations
Cross-functional collaboration
Staff training
KPI monitoring
Process improvement
Complaint reduction
Microsoft Office
Google Workspace
Google Sheets
Communication skills
Problem-solving

Benefits

Competitive salary
Performance bonus

Visa sponsorship

Not detected in the job text

Keywords

Customer Insights
Project Coordinator
Retail
Data Analysis
Customer Experience
Market Research
Business Analysis
KPI
Process Improvement
Logistics
E-commerce
Loss Prevention
Reporting
Strategic Planning
Microsoft Office
Google Workspace
Google Sheets
Customer Service
Trend Analysis
Fraud Detection
Staff Development
Consumer Behavior
Data-driven
Project Management
Multitasking
Analytical Skills
Problem-solving
Communication
Accountability
Retail Operations

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