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Added 12 mins ago
AE
Community Relations Coordinator
Agnico Eagle Mines Limited
Kirkland Lake, ON
- Full-time
Support a consistent approach to engagement with Indigenous Rightsholders and public stakeholder groups across operational, project, and exploration activities at the Macassa Mine;
Added 12 mins ago
DC
Coordinator Construction Services
Defence Construction Canada
Cold Lake, AB
- Full-time
If you’re experienced in contract oversight and management, partnership building, and supporting safe, efficient project delivery, we’d like to meet you.
Added 12 mins ago
NF
Operations - Logistics Coordinator II
NES Fircroft
Calgary, AB
- Contract
We are seeking an experienced Operations - Logistics Coordinator II to support logistics and materials management activities for major project execution. This role acts as a key liaison…
Added 13 mins ago
Project Coordinator
Hudbay Minerals
Princeton, BC
Hudbay Minerals Inc. is seeking a Project Coordinator at our Copper Mountain Mine in Princeton, BC. This position is a 5x2, Monday to Friday shift schedule (compressed work schedule option).
Added 27 mins ago
Project Manager
ANDRITZ AG
Rosemère, QC · Quebec, Québ
Maintains Project Control Chart and tracks all costs to maximize profit margins.
Added 27 mins ago
Communications Specialist – Corporate
Georgian College
ON
…contacted to participate in the interview, please advise the coordinator of any accommodations needed with respect to any materials or processes used to ensure you have access to a fair and…
Added 1 hour ago
Data Specialist & Academic HR Coordinator
University of Toronto
Toronto, ON
Under the general direction of the Lead, Data Analysis/Senior Data Specialist & Senior Academic HR Coordinator, this position is responsible for conducting research, undertaking special…
Added 2 hours ago
CT
TECHNICAL INTEGRATION & CONVERSION COORDINATOR - RIS / PACS
Chrome Technologies
Montreal, QC
- Full-time
We are looking for a Digital Health-IT Cutover Coordinator to join our team of consultants in our Montreal office on a permanent basis.
Added 2 hours ago
CT
EPMO COORDINATOR
Chrome Technologies
Toronto, ON
- Full-time
We are looking for an EPMO Coordinator to join our consulting team on a permanent basis.
Added 2 hours ago
GO
Commercial Sign Coordinator
Government of New Brunswick
Fredericton, NB
- Full-time
…Operations Branch, Traffic Engineering Unit, as a Commercial Sign Coordinator in the Fredericton…
Added 2 hours ago
T
Site Superintendent
TEEMA
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
Coordinate the day-of city and other inspections with collaboration from the Project Coordinator.
Added 2 hours ago
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Co-Op Process Coordinator
Veolia | North America
Oakville, ON
- Full-time
Candidates need to have a general engineering or information technology background with competencies in project management, process/product improvement, database management and business…
Added 3 hours ago
SB
Estimator/Project Coordinator, Major Projects
Soletanche Bachy
St. Catharines, ON
- Full-time
SB Canada is hiring an Estimator / Project Coordinator to support our Major Projects group, which covers projects across Canada. Working under the direction of the Senior Estimator /…
Added 3 hours ago
CO
Project Coordinator
City of North Vancouver
North Vancouver, BC
- Full-time
Title Project Coordinator Job Status Temporary Full Time Position Overview
Added 3 hours ago
MN
Account Manager
Mosaic North America
Toronto, ON
- Full-time
Support with project resource planning and follow up requests
Added 3 hours ago
T
Kitting & Receiving Technician
Tesla
Richmond Hill, ON
- Full-time
…up, receive, organize, and store materials in preparation for project builds, as well as maintain our project BOM tracker / JIRA tracker using Microsoft Excel. Additionally, this individual…
Added 3 hours ago
FC
(PLAA) Coordinator
FCC Canada
Toronto, ON
- Full-time
Review project’s documents (drawings, reports, contract…) to identify permits & approvals requirements.
Added 4 hours ago
D&
HR - HR & Talent Coordinator
Dye & Durham Corporation
Toronto, ON
- $65,000 to $75,000 USD / year
- Full-time
The HR & Talent Coordinator will be a key member of the HR & Talent team, supporting both HR operations and talent initiatives. This role will focus on HR administration & employee…
Added 4 hours ago
HR & Talent Coordinator
Dye & Durham Talent Team
Toronto, ON
The HR & Talent Coordinator will be a key member of the HR & Talent team, supporting both HR operations and talent initiatives. This role will focus on HR administration & employee…
Added 6 hours ago
Project Coordinator I (Housing Review Branch)
City of Vancouver
Vancouver, BC
Time and project management skills to meet deadlines and manage a large volume of work in a flexible manner, with changing priorities, often under pressure.
Added 8 hours ago
RW
Construction Project Coordinator
R.C White Ltd
Windsor, ON
- Full-time
We are seeking a highly organized and detail-oriented Construction Project Coordinator to join our
Added 8 hours ago
S
Administrative Secretary, OBGYN Infrastructure - BC Women's Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting directly on a day to day basis to the Administrative Coordinator, Department of Obstetrics & Gynaecology and Division of Maternal Fetal Medicine, the administrative secretary is…
Added 8 hours ago
GR
COMMUNITY AFFAIRS COORDINATOR – LOWER BASIN
Guadalupe-Blanco River Authority
Clear Creek, ON
- Full-time
The Community Affairs Coordinator serves as a primary representative and community liaison for the Guadalupe-Blanco River Authority (GBRA) within an assigned geographic territory. The…
Added 8 hours ago
K
Schedule Coordinator
Konecranes
Winnipeg, MB
- Full-time
Added 9 hours ago
COORDINATOR CONTRACT ADMINISTRATION
City of Toronto
Toronto, ON
Reporting to the Supervisor, Contracts, Tenders & Payments, the Coordinator, Contract Administration is responsible for coordinating and supporting procurement, tendering, contract…

Closed listing

Uniqlo Canada

Customer Insights Project Coordinator

Toronto, ON, Canada

$84,000 to $92,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $84,000 to $92,000 CAD / year
Job type: Full-time
Experience: Minimum of 2 years of experience in Customer Service Centers, with a strong background in analyzing customer insights and customer experience.
Posting language: English
Posted: Oct 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Title: Customer Insights Project Coordinator

Location: Toronto, ON

https://www.uniqlo.com/ca/en/ 

https://www.fastretailing.com/employment/en/ 

UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high-quality, long-lasting, innovative clothing at an affordable price.

Position Overview:

The Customer Insights Project Coordinator plays a pivotal role in championing the customer perspective across all platforms and communication channels, driving continuous enhancements to our products and services. This dynamic position requires proactively collecting, analyzing, and interpreting customer feedback using advanced internal tracking systems. By identifying key trends and opportunities from both customer and staff input, the Coordinator produces impactful reports that inform strategic improvement initiatives and spearheads innovative approaches to increase customer engagement and feedback.

Key Responsibilities:

Customer Insights Analysis: Systematically collect and analyze customer interaction data to uncover trends, pinpoint opportunities, and identify ways to elevate the overall customer experience.

Reporting & Strategic Recommendations: Develop comprehensive reports on customer service performance, delivering actionable insights and recommendations that empower management to make informed, data-driven decisions.

Cross-Functional Collaboration: Partner with departments such as Logistics, Loss Prevention, and E-commerce to co-create and implement strategies that optimize customer-facing processes and outcomes.

Staff Training & Development: Assess training requirements and design targeted development programs to enhance the skills and effectiveness of customer service teams.

Continuous Improvement & KPI Monitoring: Track key performance indicators (KPIs), recommend and implement process improvements, and drive initiatives that boost service quality, operational efficiency, and customer satisfaction.

Complaint Reduction: Proactively address and minimize customer complaints and friction points across all retail locations and online channels, ensuring a seamless shopping experience.

Industry Research & Best Practices: Stay abreast of emerging trends and best practices in customer experience management to maintain a competitive edge and align strategies with evolving customer expectations.

What You Bring

Bachelor’s degree in Business, Communications, Mathematics, or a related field.
Minimum of 2 years of experience in Customer Service Centers, with a strong background in analyzing customer insights and customer experience.
Demonstrated ability to conduct market research and business analysis, with a keen awareness of the drivers of a successful customer journey.
Proven experience analyzing customer data to identify trends, detect fraud, and generate actionable insights.
Deep passion for our brand and a solid understanding of retail and consumer purchasing behaviors.
Strong aptitude for quickly learning and internalizing product and service knowledge to better serve customers.
Exceptional communication skills, adept at leading with clarity and responsibility.
Unwavering commitment to outstanding customer service, with a focus on quality and continuous improvement.
Ability to confidently deliver constructive feedback and coaching to staff, fostering rapid and effective implementation of improvements.
Excellent organizational skills, capable of prioritizing tasks and meeting tight deadlines without compromising attention to detail.
Proven multitasking ability, managing multiple projects seamlessly across different business functions.
Confident in presenting customer insights, findings, and recommendations to senior leadership.
Results-oriented with a strong sense of accountability, adept at tracking progress and pivoting strategies to achieve objectives.
Analytical, problem-solving, and solution-focused mindset, consistently seeking opportunities to add value.
Advanced computer literacy in Microsoft Office and Google Workspace, particularly Google Sheets, with a demonstrated ability to quickly learn new digital tools.
Superior numeracy, accuracy, and attention to detail, coupled with strong grammar and spelling skills.

What We Offer:

Competitive salary, performance bonus, and comprehensive benefits package.
High-visibility role with collaboration across global and regional executive teams.
Career growth in a company that values ambition, innovation, integrity, and performance.
A results-driven, entrepreneurial culture where your decisions drive real business impact.
Work in a modern office that is easily accessible by public transportation.

Please note: All job postings at UNIQLO Canada Inc. are for existing vacancies within our organization. This is a fixed-term, 1-year contract role. The successful candidate must be available to work full-time, Monday to Friday, for the duration of the contract.

Annual Salary: $84,000 – $92,000 CAD

The salary range is based on several factors, including but not limited to overall experience, relevant experience, education level, certifications, applicable skills and expertise, and the position location.

AI Usage: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.

UNIQLO Canada is an equal opportunity employer. As an equal opportunity employer, UNIQLO Canada Inc. does not discriminate against applicants or employees because of race, ancestry, colour, religion, sex, sexual orientation, place of origin, criminal conviction, family status, gender identity or expression, Indigenous identity, marital status, mental disability, physical disability, political belief, source of income or because of any other status or condition protected by applicable law.

We sincerely appreciate the interest and enthusiasm of all applicants. While every application is carefully reviewed, only candidates whose qualifications closely match the position requirements will be contacted.

About employer

More about this job

Responsibilities

The Customer Insights Project Coordinator collects and analyzes customer feedback to identify trends and improve the overall customer experience. They also collaborate with cross-functional teams to implement strategic improvements and develop training programs for service staff.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least 2 years of experience in customer service centers. Strong analytical skills, proficiency in Microsoft Office and Google Workspace, and the ability to present insights to leadership are required.

Skills

Customer insights analysis
Data analysis
Market research
Business analysis
Reporting
Strategic recommendations
Cross-functional collaboration
Staff training
KPI monitoring
Process improvement
Complaint reduction
Microsoft Office
Google Workspace
Google Sheets
Communication skills
Problem-solving

Benefits

Competitive salary
Performance bonus

Visa sponsorship

Not detected in the job text

Keywords

Customer Insights
Project Coordinator
Retail
Data Analysis
Customer Experience
Market Research
Business Analysis
KPI
Process Improvement
Logistics
E-commerce
Loss Prevention
Reporting
Strategic Planning
Microsoft Office
Google Workspace
Google Sheets
Customer Service
Trend Analysis
Fraud Detection
Staff Development
Consumer Behavior
Data-driven
Project Management
Multitasking
Analytical Skills
Problem-solving
Communication
Accountability
Retail Operations

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