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Added 6 mins ago
TR
AI Product Security Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
As a Product Security Manager, you will lead a team of senior security engineers within Thomson Reuters' Product Security function. You will help engineering teams across a diverse product…
Added 6 mins ago
T
Associate – Front Office Quant Engineer
TD
Toronto, ON
- Full-time
…solutions that advance the firm's analytical capabilities and support business…
Added 6 mins ago
T
Software Engineer II (Java/Spring)
TD
Toronto, ON
- Full-time
Participate in identifying and recommending development / testing solutions / tools in support of project / application objectives
Added 6 mins ago
T
Software Engineer II - Angular / UI
TD
Toronto, ON
- Full-time
Easyweb team is looking to on-board a self-starting, high-performing frontend software engineer with a strong engineering mindset to help us grow in our online application.
Added 6 mins ago
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Personal Banker Trainee
TD
Ottawa, ON
- Full-time
Proficiency in software tools including MS Office, and internet application
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T
Governance & Control Specialist, Corporate and Public Affairs (CAPA)
TD
Toronto, ON
- Full-time
Support the continued build-out and maturation of risk and control programs for the supported groups, including establishing fit-for-purpose risk reporting, governance forums, and oversight…
Added 6 mins ago
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Human Resources Business Advisor - Ottawa (1 Year Term)
NAV CANADA
Ottawa, ON
- Full-time
The Human Resources Business Advisor role provides guidance and advice on the administration, interpretation, and application on a wide range of human resources policies, procedures,…
Added 6 mins ago
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care for Orthopedics.
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Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Job Description: Under the direction of the Manager of Nursing, the RN will be responsible for the assessment, planning, implementation and evaluation of patient care for Orthopedics.
Added 6 mins ago
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Catering Attendant / Receptionist
Norton Rose Fulbright
Vancouver, BC
- Full-time
…to join our Vancouver office. This role will report to the Manager, Office Services & Facilities and will be responsible for delivering a first-class hospitality experience to clients,…
Added 6 mins ago
MC
Operator - 2
Midwest co-operative services
Harriston, ON
- $24 to $29 CAD / hour
- Full-time
…of Operator 2. Under the direction of the Agronomy Location Manager, the Operator – 2 safely operates trucks, custom application equipment, and facility machinery. This role is suited for…
Added 6 mins ago
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Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Identify emerging trends and create presentations for clients to support audit result meetings
Added 6 mins ago
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Senior Manager, Technology Risk Management
BMO
Toronto, ON · FCP
- Full-time
· Builds effective relationships with internal and external stakeholders, including business stakeholders and corporate support areas, to provide second line of defense information and…
Added 6 mins ago
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Customer Service Representative - Portuguese speaker
BMO
Toronto, ON
- Part-time
Added 6 mins ago
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Customer Service Representative - Spanish speaker
BMO
Toronto, ON
- Part-time
Added 6 mins ago
Supply Chain Coordinator (Project Procurement)
BWXT
Cambridge, ON
…deliverables from other departments. In this role, you will support the Senior Supply Chain Coordinator as required, report to the Procurement Manager, work under the guidance of a Supply…
Added 6 mins ago
A
Responsable d’Acceptation Client / Customer Acceptance Manager
Airbus
Montreal, QC · Mirabel, QC
- Full-time
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Lloydminster - Full-time Class 1 Driver Merchandiser (12 Month Contract)
CONA Services
AB · Lloydminster, AB
- Full-time
We're excited you've taken the next step in your career journey! Please ensure you answer the application questions are answered and that you’ve spoken to your manager. Don't forget that…
Added 6 mins ago
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Lloydminster - Full-time Class 1 Driver Merchandiser (12 Month Contract)
CONA Services
AB · Lloydminster, AB
- Full-time
We're excited you've taken the next step in your career journey! Please ensure you answer the application questions are answered and that you’ve spoken to your manager. Don't forget that…
Added 6 mins ago
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Registered Practical Nurse Full-Time - MGHT
AgeCare
Toronto, ON · Multi-Generation Toronto
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…Registered Practical Nurse provides direction to the Personal Support Workers as defined by the College of Nurses Standard of Practice Working with Unregulated Health Care…
Added 6 mins ago
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CyberArk Operations Analyst (Idira)
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Toronto, ON · Waterloo, ON
- Full-time
Partner with business teams, application owners, and technology stakeholders to support privileged access requirements.
Added 7 mins ago
CN
Fresh Supervisor
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Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Reports to the Fresh Manager. The Fresh Supervisor works directly with the Fresh Management team, Supervisory team and all department staff, other stores, Head Office support teams,…
Added 7 mins ago
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Customer Engagement Supervisor - Vitamins/Supplements
Community Natural Foods
Calgary, AB
- Full-time
…answers for their questions. The target is to ensure proper application of CRE and maintain high customer satisfaction while growing…
Added 7 mins ago
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Health and Beauty Clerk (Vitamins/Supplements)
Community Natural Foods
Calgary, AB
- Full-time
Reports to the Customer Engagement Manager; daily supervision provided by Customer Engagement Supervisors; work is reviewed in terms of achievement of daily goals and application of…
Added 7 mins ago
IO
Project Manager, Asset Management Execution – Capital Investments
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Toronto, ON
- Full-time
Infrastructure Ontario (IO), an Ontario crown corporation, provides a wide range of services to support the Ontario government’s initiative to modernize and maximize the value of public…

Uniqlo Canada

E-Commerce & Logistics Analyst

Toronto, ON, Canada

$84,000 to $87,000 CAD / year · Full-time

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Job details

Pay: $84,000 to $87,000 CAD / year
Job type: Full-time
Experience: 2-4 years of experience in e-commerce, customer insights, logistics/operations analytics, business analytics, or a related field.
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: E-Commerce & Logistics Analyst

Location: Toronto, ON

https://www.uniqlo.com/ca/en/ 

https://www.fastretailing.com/employment/en/ 

UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high-quality, long-lasting, innovative clothing at an affordable price. 

Position Overview:

Reporting directly to the Project Manager and Logistics Specialist, the E-Commerce & Logistics Analyst plays a pivotal role within our logistics team. In this position, you will champion the voice of the customer by analyzing feedback and delivery data to uncover trends, identify pain points, and recommend solutions that enhance the e-commerce delivery experience. Your expertise will be essential in developing and implementing robust processes to monitor, report, and track issue parcels across our logistics network. You will also leverage your strong analytical skills and customer-centric mindset to inform decisions, collaborate closely with cross-functional stakeholders, and deliver actionable insights that drive continuous improvement and operational excellence.

Key Responsibilities:

Conduct detailed weekly Voice of the Customer (VOC) reviews for E-Commerce Logistics, including comprehensive analysis of customer contacts and feedback.

Perform weekly reviews of top contact drivers in each market, identify trends, and follow up with carriers or third-party logistics providers (3PL) as needed.

Track and analyze recurring issues, including fraud and carrier trends, and determine appropriate next steps for resolution.

Manage exception cases by identifying parcels stalled within the network and coordinating with carriers or 3PLs to resolve delivery issues.

Oversee Lost In Transit (LIT) tracking, monitor LIT parcels in relation to carrier claims, and ensure appropriate refunds are processed.

Monitor and track return shipments, identifying delayed returns and expediting delivery to the warehouse.

Produce delivery lead time reports, investigating edge case “late” parcels, determining root causes, and resolving issues in collaboration with carriers or 3PLs.

Carry out ad-hoc VOC investigations and follow up on customer complaints to ensure timely resolution.

Conduct ad-hoc visits to carrier and/or warehouse operations to gain insights and recommend quality improvements.

What You Bring:

Bachelor’s degree in Business, Communications, Mathematics, or a related field.

2-4 years of experience in e-commerce, customer insights, logistics/operations analytics, business analytics, or a related field.

A passion for our brand, with a strong understanding of retail, e-commerce, and general consumer buying behavior.

Excellent verbal, written, and interpersonal communication skills in English.

Ability to collaborate effectively with colleagues and external partners at all levels.

Accountability for managing your own workload, with a results-driven mindset and a track record of meeting objectives and KPIs.

Strong multitasking skills and the ability to thrive in a fast-paced, team-oriented environment.

Experience with progress monitoring and reporting.

An analytical approach to problem-solving.

Proficiency in Microsoft Office and Google Workspace, especially Google Sheets, with a willingness to learn new digital tools and skills.

High levels of numeracy, accuracy, and attention to detail, along with excellent grammar and spelling.

What We Offer:

Competitive salary, performance bonus, and comprehensive benefits package.

High-visibility role with collaboration across global and regional executive teams.

Career growth in a company that values ambition, innovation, integrity, and performance.

A results-driven, entrepreneurial culture where your decisions drive real business impact.

Work in a modern office that is easily accessible by public transportation.

Please note: All job postings at UNIQLO Canada Inc. are for existing vacancies within our organization. This is a fixed-term, 1-year contract role. The successful candidate must be available to work full-time, Monday to Friday, for the duration of the contract.

Annual Salary:  $84,000 – $87,000 CAD

The salary range is based on several factors, including but not limited to overall experience, relevant experience, education level, certifications, applicable skills and expertise, and the position location. 

AI Usage: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.

UNIQLO Canada is an equal opportunity employer. As an equal opportunity employer, UNIQLO Canada Inc. does not discriminate against applicants or employees because of race, ancestry, colour, religion, sex, sexual orientation, place of origin, criminal conviction, family status, gender identity or expression, Indigenous identity, marital status, mental disability, physical disability, political belief, source of income or because of any other status or condition protected by applicable law. 

We sincerely appreciate the interest and enthusiasm of all applicants. While every application is carefully reviewed, only candidates whose qualifications closely match the position requirements will be contacted.

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More about this job

Responsibilities

The E-Commerce & Logistics Analyst will analyze customer feedback and delivery data to identify trends and resolve logistics issues. They will collaborate with cross-functional teams and carriers to improve the e-commerce delivery experience and operational efficiency.

Requirements

Candidates must have a bachelor's degree and 2-4 years of experience in e-commerce, logistics, or business analytics. Strong analytical skills, proficiency in Google Sheets, and excellent communication abilities are required for this role.

Skills

Logistics analytics
E-commerce
Data analysis
Customer insights
Process improvement
Supply chain management
Google Sheets
Microsoft Office
Reporting
Problem-solving
Communication
Stakeholder management
KPI tracking
Operational excellence
Fraud analysis

Benefits

Competitive salary
Performance bonus

Visa sponsorship

Not detected in the job text

Keywords

E-commerce
Logistics
Analytics
Voice of the Customer
VOC
Supply Chain
Carrier Management
3PL
Lost In Transit
Data Analysis
Reporting
Google Workspace
Microsoft Office
KPIs
Operational Excellence
Customer Experience
Retail
Business Analytics
Process Improvement
Fraud Detection

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