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Added 13 mins ago
NE
Junior Developer - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
…Science, Software Engineering, Computer Engineering, Information Technology, Data Science, Artificial Intelligence/Machine Learning, or a related…
Added 13 mins ago
C
Product Support Analyst - Bilingual (English & French)
CMiC
Toronto, ON
- Full-time
Founded in 1974, CMiC today delivers comprehensive and advanced enterprise and field operations solutions, purpose-built for construction and capital projects companies. CMiC’s powerful…
Added 13 mins ago
D
Business Analyst
Deloitte
Toronto, ON
- Full-time
Developer at the Business Technology Analyst level. The ideal candidate has practical experience building
Added 13 mins ago
TI
Scrum Master
Teckhorizon Inc
Toronto, ON
- Contract
The client is seeking an Intermediate Scrum Master to provide Agile leadership, facilitate delivery, support cross-functional teams, and help teams adopt and continuously improve Agile…
Added 32 mins ago
Sr. Revenue Recognition Analyst
Open Text Corporation
Richmond Hill, ON
Join OpenText's Revenue Recognition team as a Senior Revenue Recognition Analyst and play a key role in supporting global cloud revenue recognition activities. In this position, you'll…
Added 46 mins ago
TD
Senior Analyst, IT Security, Risk and Audit Management (Permanent)
Toronto District School Board
Toronto, ON · Etobicoke, ON
- $108,205 to $129,846 CAD / year
- Full-time
…TDSB team means joining a talented community of educators and support staff dedicated to enriching the lives of all students and helping them to achieve…
Added 1 hour ago
C1
AML Analyst - (Hybrid)
Central 1
Toronto, ON · Vancouver, BC
- Full-time
…our clients, developing strategies, products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more…
Added 1 hour ago
Senior Actuarial Analyst, Commercial Price Modelling
Aviva
Toronto, ON · Markham, ON
As a Senior Actuarial Analyst on our Commercial P&C Price Modelling & Sophistication team, you'll transform complex data into strategic insights that drive business decisions and real-world…
Added 1 hour ago
PC
GRADUATE ANALYST / ASSOCIATE
Pyramid Consulting, Inc
Saskatoon, SK
- $23 to $25 CAD / hour
- Contract
Bachelor’s or master’s degree in engineering, business, analytics, technology, mining, or a related field.
Added 1 hour ago
Financial Analyst
Munich Re
Toronto, ON
Reporting to the Director, Reinsurance Accounting, the Financial Analyst plays a key role in financial reporting, business analysis, and reinsurance accounting activities for Munich Re's…
Added 1 hour ago
JC
Private Equity Fund Administration Analyst
JPMorgan Chase & Co.
Toronto, ON
- Full-time
…Operating across major global hubs and working closely with Technology, Operations, and Business partners, we build scalable processes, strong controls, and actionable analytics that…
Added 1 hour ago
UH
Analyst, UKG Workforce Management
University Health Network
Toronto, ON
- Full-time
The Analyst provides business analysis, documentation, testing, data interpretation, and user support to ensure WFM processes and system configuration accurately reflect operational needs…
Added 1 hour ago
KC
Corporate Finance Associate/Experienced Analyst
KPMG Canada
Edmonton, AB
- Full-time
…skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 1 hour ago
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Corporate Finance Associate/Experienced Analyst
KPMG Canada
Edmonton, AB
- Full-time
…skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a…
Added 1 hour ago
AA
Business Systems Analyst
AMI Attachments
ON · Hawkesville, Ontario
- Full-time
The Business Systems Analyst bridges business processes, people, data, reporting, and systems by defining business requirements, analyzing current-state and future-state workflows,…
Added 2 hours ago
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Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Poste : Analyste, Soutien technique - IT Service Desk Analyst
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
A
Responsible Investment Analyst, Temporary
Aviso
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
We're looking to fill an opening for a Responsible Investment Analyst to join our Asset Management team for 6 months.
Added 2 hours ago
VF
Sr. Analyst, Business Intelligence
Village Farms International
Montreal, QC
- Full-time
Added 2 hours ago
AW
Responsible Investment Analyst, Temporary
Aviso Wealth
Remote, Canada
- $65,000 to $75,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for a Responsible Investment Analyst to join our Asset Management team for 6 months.
Added 2 hours ago
AW
Responsible Investment Analyst, Temporary
Aviso Wealth
Remote, Canada
- $65,000 to $75,000 CAD / year
- Full-time
- Remote
We’re looking to fill an opening for a Responsible Investment Analyst to join our Asset Management team for 6 months.
Added 2 hours ago
Senior Financial Analyst
Bell
Toronto, ON
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part…
Added 2 hours ago
NE
Junior Settlements Data Analyst
Nexus Energy
Toronto, ON
- Contract
In this role, you will support settlement operations, reporting, and data analysis functions critical to the business. You will work cross-functionally with the Trading, Data & IT, and…
Added 2 hours ago
CC
Business Analyst
Critical Control Technologies
Calgary, AB
- Full-time
We are looking for a motivated Business Analyst (BA) to join our team. The successful candidate will support both new initiatives and ongoing system maintenance projects, working closely…
Added 2 hours ago
A
Responsible Investment Analyst, Temporary
Aviso
Vancouver, BC
- $65,000 to $75,000 CAD / year
- Full-time
We're looking to fill an opening for a Responsible Investment Analyst to join our Asset Management team for 6 months.

UNIQLO

E-Commerce & Logistics Analyst

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$84,000 to $87,000 CAD / year · Full-time

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Job details

Pay: $84,000 to $87,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2-4 years of experience in e-commerce, customer insights, logistics/operations analytics, business analytics, or a related field.
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: E-Commerce & Logistics Analyst

Location: Toronto, ON

https://www.uniqlo.com/ca/en/

https://www.fastretailing.com/employment/en/

UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high-quality, long-lasting, innovative clothing at an affordable price.

Position Overview:

Reporting directly to the Project Manager and Logistics Specialist, the E-Commerce & Logistics Analyst plays a pivotal role within our logistics team. In this position, you will champion the voice of the customer by analyzing feedback and delivery data to uncover trends, identify pain points, and recommend solutions that enhance the e-commerce delivery experience. Your expertise will be essential in developing and implementing robust processes to monitor, report, and track issue parcels across our logistics network. You will also leverage your strong analytical skills and customer-centric mindset to inform decisions, collaborate closely with cross-functional stakeholders, and deliver actionable insights that drive continuous improvement and operational excellence.

Key Responsibilities:

Conduct detailed weekly Voice of the Customer (VOC) reviews for E-Commerce Logistics, including comprehensive analysis of customer contacts and feedback.
Perform weekly reviews of top contact drivers in each market, identify trends, and follow up with carriers or third-party logistics providers (3PL) as needed.
Track and analyze recurring issues, including fraud and carrier trends, and determine appropriate next steps for resolution.
Manage exception cases by identifying parcels stalled within the network and coordinating with carriers or 3PLs to resolve delivery issues.
Oversee Lost In Transit (LIT) tracking, monitor LIT parcels in relation to carrier claims, and ensure appropriate refunds are processed.
Monitor and track return shipments, identifying delayed returns and expediting delivery to the warehouse.
Produce delivery lead time reports, investigating edge case “late” parcels, determining root causes, and resolving issues in collaboration with carriers or 3PLs.
Carry out ad-hoc VOC investigations and follow up on customer complaints to ensure timely resolution.
Conduct ad-hoc visits to carrier and/or warehouse operations to gain insights and recommend quality improvements.

What You Bring:

Bachelor’s degree in Business, Communications, Mathematics, or a related field.
2-4 years of experience in e-commerce, customer insights, logistics/operations analytics, business analytics, or a related field.
A passion for our brand, with a strong understanding of retail, e-commerce, and general consumer buying behavior.
Excellent verbal, written, and interpersonal communication skills in English.
Ability to collaborate effectively with colleagues and external partners at all levels.
Accountability for managing your own workload, with a results-driven mindset and a track record of meeting objectives and KPIs.
Strong multitasking skills and the ability to thrive in a fast-paced, team-oriented environment.
Experience with progress monitoring and reporting.
An analytical approach to problem-solving.
Proficiency in Microsoft Office and Google Workspace, especially Google Sheets, with a willingness to learn new digital tools and skills.
High levels of numeracy, accuracy, and attention to detail, along with excellent grammar and spelling.

What We Offer:

Competitive salary, performance bonus, and comprehensive benefits package.
High-visibility role with collaboration across global and regional executive teams.
Career growth in a company that values ambition, innovation, integrity, and performance.
A results-driven, entrepreneurial culture where your decisions drive real business impact.
Work in a modern office that is easily accessible by public transportation.

Please note: All job postings at UNIQLO Canada Inc. are for existing vacancies within our organization. This is a fixed-term, 1-year contract role. The successful candidate must be available to work full-time, Monday to Friday, for the duration of the contract.

Annual Salary: $84,000 – $87,000 CAD

The salary range is based on several factors, including but not limited to overall experience, relevant experience, education level, certifications, applicable skills and expertise, and the position location.

AI Usage: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.

UNIQLO Canada is an equal opportunity employer. As an equal opportunity employer, UNIQLO Canada Inc. does not discriminate against applicants or employees because of race, ancestry, colour, religion, sex, sexual orientation, place of origin, criminal conviction, family status, gender identity or expression, Indigenous identity, marital status, mental disability, physical disability, political belief, source of income or because of any other status or condition protected by applicable law.

We sincerely appreciate the interest and enthusiasm of all applicants. While every application is carefully reviewed, only candidates whose qualifications closely match the position requirements will be contacted.

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More about this job

Responsibilities

Analyze customer feedback, contact drivers, delivery data, and recurring logistics issues to identify trends and recommend improvements to the e-commerce delivery experience. Track and resolve parcel exceptions, lost or delayed shipments and returns, coordinate with carriers and 3PLs, and produce reports and investigations that support operational improvements.

Requirements

Requires a bachelor’s degree in Business, Communications, Mathematics, or a related field, plus 2–4 years of relevant experience in e-commerce, customer insights, logistics or operations analytics, or business analytics. Candidates should bring strong analytical, communication, organizational, and reporting skills, proficiency with Microsoft Office and Google Workspace - especially Google Sheets - and the ability to collaborate effectively in a fast-paced environment.

Skills

Voice Of The Customer Analysis
E-Commerce Logistics
Customer Insights
Logistics Analytics
Data Analysis
Trend Identification
Root Cause Analysis
Parcel Exception Management
Carrier And 3PL Coordination
Lost-In-Transit Tracking
Delivery Lead-Time Reporting
Progress Monitoring And Reporting
Microsoft Office
Google Workspace
Google Sheets
Customer Communication

Benefits

Performance Bonus

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Logistics
Voice Of The Customer
Customer Feedback
Customer Contacts
Delivery Data
Customer Insights
Carrier Management
Third-Party Logistics
Parcel Tracking
Exception Management
Lost In Transit
Carrier Claims
Returns Management
Delivery Lead Time
Root Cause Analysis
Fraud Trends
Operational Excellence
Continuous Improvement
Progress Monitoring
Reporting
Microsoft Office
Google Workspace
Google Sheets
Retail
E-Commerce Delivery

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