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UNIQLO

E-Commerce & Logistics Analyst

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$84,000 to $87,000 CAD / year · Full-time

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Job details

Pay: $84,000 to $87,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2-4 years of experience in e-commerce, customer insights, logistics/operations analytics, business analytics, or a related field.
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: E-Commerce & Logistics Analyst

Location: Toronto, ON

https://www.uniqlo.com/ca/en/

https://www.fastretailing.com/employment/en/

UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high-quality, long-lasting, innovative clothing at an affordable price.

Position Overview:

Reporting directly to the Project Manager and Logistics Specialist, the E-Commerce & Logistics Analyst plays a pivotal role within our logistics team. In this position, you will champion the voice of the customer by analyzing feedback and delivery data to uncover trends, identify pain points, and recommend solutions that enhance the e-commerce delivery experience. Your expertise will be essential in developing and implementing robust processes to monitor, report, and track issue parcels across our logistics network. You will also leverage your strong analytical skills and customer-centric mindset to inform decisions, collaborate closely with cross-functional stakeholders, and deliver actionable insights that drive continuous improvement and operational excellence.

Key Responsibilities:

Conduct detailed weekly Voice of the Customer (VOC) reviews for E-Commerce Logistics, including comprehensive analysis of customer contacts and feedback.
Perform weekly reviews of top contact drivers in each market, identify trends, and follow up with carriers or third-party logistics providers (3PL) as needed.
Track and analyze recurring issues, including fraud and carrier trends, and determine appropriate next steps for resolution.
Manage exception cases by identifying parcels stalled within the network and coordinating with carriers or 3PLs to resolve delivery issues.
Oversee Lost In Transit (LIT) tracking, monitor LIT parcels in relation to carrier claims, and ensure appropriate refunds are processed.
Monitor and track return shipments, identifying delayed returns and expediting delivery to the warehouse.
Produce delivery lead time reports, investigating edge case “late” parcels, determining root causes, and resolving issues in collaboration with carriers or 3PLs.
Carry out ad-hoc VOC investigations and follow up on customer complaints to ensure timely resolution.
Conduct ad-hoc visits to carrier and/or warehouse operations to gain insights and recommend quality improvements.

What You Bring:

Bachelor’s degree in Business, Communications, Mathematics, or a related field.
2-4 years of experience in e-commerce, customer insights, logistics/operations analytics, business analytics, or a related field.
A passion for our brand, with a strong understanding of retail, e-commerce, and general consumer buying behavior.
Excellent verbal, written, and interpersonal communication skills in English.
Ability to collaborate effectively with colleagues and external partners at all levels.
Accountability for managing your own workload, with a results-driven mindset and a track record of meeting objectives and KPIs.
Strong multitasking skills and the ability to thrive in a fast-paced, team-oriented environment.
Experience with progress monitoring and reporting.
An analytical approach to problem-solving.
Proficiency in Microsoft Office and Google Workspace, especially Google Sheets, with a willingness to learn new digital tools and skills.
High levels of numeracy, accuracy, and attention to detail, along with excellent grammar and spelling.

What We Offer:

Competitive salary, performance bonus, and comprehensive benefits package.
High-visibility role with collaboration across global and regional executive teams.
Career growth in a company that values ambition, innovation, integrity, and performance.
A results-driven, entrepreneurial culture where your decisions drive real business impact.
Work in a modern office that is easily accessible by public transportation.

Please note: All job postings at UNIQLO Canada Inc. are for existing vacancies within our organization. This is a fixed-term, 1-year contract role. The successful candidate must be available to work full-time, Monday to Friday, for the duration of the contract.

Annual Salary: $84,000 – $87,000 CAD

The salary range is based on several factors, including but not limited to overall experience, relevant experience, education level, certifications, applicable skills and expertise, and the position location.

AI Usage: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.

UNIQLO Canada is an equal opportunity employer. As an equal opportunity employer, UNIQLO Canada Inc. does not discriminate against applicants or employees because of race, ancestry, colour, religion, sex, sexual orientation, place of origin, criminal conviction, family status, gender identity or expression, Indigenous identity, marital status, mental disability, physical disability, political belief, source of income or because of any other status or condition protected by applicable law.

We sincerely appreciate the interest and enthusiasm of all applicants. While every application is carefully reviewed, only candidates whose qualifications closely match the position requirements will be contacted.

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More about this job

Responsibilities

Analyze customer feedback, contact drivers, delivery data, and recurring logistics issues to identify trends and recommend improvements to the e-commerce delivery experience. Track and resolve parcel exceptions, lost or delayed shipments and returns, coordinate with carriers and 3PLs, and produce reports and investigations that support operational improvements.

Requirements

Requires a bachelor’s degree in Business, Communications, Mathematics, or a related field, plus 2–4 years of relevant experience in e-commerce, customer insights, logistics or operations analytics, or business analytics. Candidates should bring strong analytical, communication, organizational, and reporting skills, proficiency with Microsoft Office and Google Workspace - especially Google Sheets - and the ability to collaborate effectively in a fast-paced environment.

Skills

Voice Of The Customer Analysis
E-Commerce Logistics
Customer Insights
Logistics Analytics
Data Analysis
Trend Identification
Root Cause Analysis
Parcel Exception Management
Carrier And 3PL Coordination
Lost-In-Transit Tracking
Delivery Lead-Time Reporting
Progress Monitoring And Reporting
Microsoft Office
Google Workspace
Google Sheets
Customer Communication

Benefits

Performance Bonus

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Logistics
Voice Of The Customer
Customer Feedback
Customer Contacts
Delivery Data
Customer Insights
Carrier Management
Third-Party Logistics
Parcel Tracking
Exception Management
Lost In Transit
Carrier Claims
Returns Management
Delivery Lead Time
Root Cause Analysis
Fraud Trends
Operational Excellence
Continuous Improvement
Progress Monitoring
Reporting
Microsoft Office
Google Workspace
Google Sheets
Retail
E-Commerce Delivery

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