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Added 1 hour ago
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Apps Dev Tech Lead Analyst - Vice President
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 1 hour ago
ZS
Senior Analyst – SailPoint
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Provide L2/L3 operational support for SailPoint IdentityIQ (IIQ) and/or Identity Security Cloud (ISC) environments.
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Analyst, Equity Derivatives Sales
Citi
Toronto, ON
- Full-time
The Equity Derivatives Salesperson (analyst level position) is responsible for supporting senior salespeople on the desk in acting as a strategic advisor to institutional clients, marketing…
Added 1 hour ago
BB
IAM Analyst II
Best Buy Canada
Newmarket, ON
- Full-time
As an Identity & Access Management analyst II (6-month contract), you’ll support secure and efficient IAM operations, own complex work, and resolve escalated access issues. You’ll also…
Added 2 hours ago
UC
E-Commerce & Logistics Analyst
Uniqlo Canada
Toronto, ON
- $84,000 to $87,000 CAD / year
- Full-time
Reporting directly to the Project Manager and Logistics Specialist, the E-Commerce & Logistics Analyst plays a pivotal role within our logistics team. In this position, you will champion…
Added 2 hours ago
MV
Cyber Security Analyst
Metro Vancouver
Burnaby, BC
- Full-time
Our Corporate Services Department is seeking a Cyber Security Analyst who will play a key role in protecting the organization from evolving cyber threats and strengthening our overall…
Added 2 hours ago
AC
Senior Financial Analyst
Aston Carter
Calgary, AB
- $100,000 to $115,000 CAD / year
- Full-time
Aston Carter's large client is seeking a Senior Financial Analyst to join their team! This individual will play a critical role in the financial management of assigned programs. This…
Added 2 hours ago
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SOC Analyst, Entry Level
Jobright.ai
Canada
- Full-time
…outcomes. Jobright.ai is hiring an Entry-Level Cybersecurity Analyst to help protect our people, systems, and AI-powered products by supporting security monitoring, investigating alerts,…
Added 2 hours ago
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Support Center Analyst I Position
eSentire
Waterloo, ON
- $65,000 to $75,000 CAD / year
- Full-time
…security stack and correlates signals across endpoint, network, identity, email, cloud, and SaaS environments to preempt exposure and contain threats. eSentire’s engineering organization is…
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Co-op Student, Cybersecurity Identity Analyst
WorkSafeBC
Richmond, BC
- Full-time
…motivated, dynamic, innovative Co-op student, Cybersecurity Identity and architecture specialist to join our team to help us strive towards our…
Added 2 hours ago
Support Center Analyst I
eSentire
Waterloo, ON
…security stack and correlates signals across endpoint, network, identity, email, cloud, and SaaS environments to preempt exposure and contain threats. eSentire’s engineering organization is…
Added 2 hours ago
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Quality Assurance (QA) Analyst
WISI
Pitt Meadows, BC
- Full-time
We are seeking a detail-oriented and motivated Quality Assurance Analyst to join our team. You will validate software and hardware solutions through manual and automated testing,…
Added 2 hours ago
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Information Security Engineer (Cloud) - Contract
Numeris
Toronto, ON
- Full-time
Numeris is seeking a collaborative, detail-oriented Cloud Security Analyst to support our multi-cloud posture, vulnerability management lifecycle, and cybersecurity risk governance.
Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
U
E-Commerce & Logistics Analyst
UNIQLO
Toronto, ON · Greater Toronto Area, Canada
- $84,000 to $87,000 CAD / year
- Full-time
Reporting directly to the Project Manager and Logistics Specialist, the E-Commerce & Logistics Analyst plays a pivotal role within our logistics team. In this position, you will champion…
Added 3 hours ago
SC
Accounting Analyst (Contract)
Staples Canada
Richmond Hill, ON
- $47,800 to $59,750 USD / year
- Full-time
…backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have…
Added 3 hours ago
AY
Data Administrator, Market Intelligence
Avison Young Canada
Vancouver, BC
- Full-time
We are hiring a Data Analyst, to support data administration on our Market Intelligence team in our Vancouver Office. Working as part of the Market Intelligence Team, this role will focus…
Added 3 hours ago
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Risk Analyst - Intermediate (Consultant, Governance and Controls)
Raise
Toronto, ON
- Contract
We at Raise are hiring a Risk Analyst - Intermediate (Consultant, Governance and Controls) for one of our top clients. After establishing themselves as an industry leader, they’re now…
Added 3 hours ago
HD
Specialist - Server Support - JWS (35hrs)
Halton District School Board
Burlington, ON
- Full-time
…(Central/Corporate, Physical and Cloud), on prem and cloud based Identity and Access Management systems and corporate applications. This position creates organizational standards for the…
Added 3 hours ago
Senior Product Manager - Plans & Electrical
Enercare
Markham, ON
The Sr Product Manager leads a team of three (2 PMs, 1 Analyst) and serves as the primary connector between product strategy and frontline execution.
Added 4 hours ago
Senior Director, Energy & Power, Corporate, Infrastructure and Project Finance Group - Toronto
Fitch Group
Toronto, ON
Fitch Ratings is seeking a senior credit analyst with 10+ years of solid project finance related experience in the infrastructure sector. The primary responsibilities of the successful…
Added 4 hours ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Full-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 4 hours ago
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IAM Analyst – SoD / Toronto, ON (Onsite – 4 Days/Week) - FTE
AceStack
Toronto, ON
- Full-time
We are seeking an experienced IAM Analyst – SoD with strong hands-on expertise in SailPoint IIQ/ISC, Identity Governance & Administration (IGA), Segregation of Duties (SoD), and Role-Based…
Added 4 hours ago
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Customer Service Intermediate Analyst
Citi
Toronto, ON · Mississauga, ON
- Full-time
The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.…
Added 5 hours ago
M
Personalization & Experimentation Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The Personalization & Experimentation Analyst is responsible for building, launching, and managing personalization and testing experiences across digital channels using Adobe Target.…

UNIQLO

E-Commerce & Logistics Analyst

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$84,000 to $87,000 CAD / year · Full-time

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Job details

Pay: $84,000 to $87,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2-4 years of experience in e-commerce, customer insights, logistics/operations analytics, business analytics, or a related field.
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: E-Commerce & Logistics Analyst

Location: Toronto, ON

https://www.uniqlo.com/ca/en/

https://www.fastretailing.com/employment/en/

UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high-quality, long-lasting, innovative clothing at an affordable price.

Position Overview:

Reporting directly to the Project Manager and Logistics Specialist, the E-Commerce & Logistics Analyst plays a pivotal role within our logistics team. In this position, you will champion the voice of the customer by analyzing feedback and delivery data to uncover trends, identify pain points, and recommend solutions that enhance the e-commerce delivery experience. Your expertise will be essential in developing and implementing robust processes to monitor, report, and track issue parcels across our logistics network. You will also leverage your strong analytical skills and customer-centric mindset to inform decisions, collaborate closely with cross-functional stakeholders, and deliver actionable insights that drive continuous improvement and operational excellence.

Key Responsibilities:

Conduct detailed weekly Voice of the Customer (VOC) reviews for E-Commerce Logistics, including comprehensive analysis of customer contacts and feedback.
Perform weekly reviews of top contact drivers in each market, identify trends, and follow up with carriers or third-party logistics providers (3PL) as needed.
Track and analyze recurring issues, including fraud and carrier trends, and determine appropriate next steps for resolution.
Manage exception cases by identifying parcels stalled within the network and coordinating with carriers or 3PLs to resolve delivery issues.
Oversee Lost In Transit (LIT) tracking, monitor LIT parcels in relation to carrier claims, and ensure appropriate refunds are processed.
Monitor and track return shipments, identifying delayed returns and expediting delivery to the warehouse.
Produce delivery lead time reports, investigating edge case “late” parcels, determining root causes, and resolving issues in collaboration with carriers or 3PLs.
Carry out ad-hoc VOC investigations and follow up on customer complaints to ensure timely resolution.
Conduct ad-hoc visits to carrier and/or warehouse operations to gain insights and recommend quality improvements.

What You Bring:

Bachelor’s degree in Business, Communications, Mathematics, or a related field.
2-4 years of experience in e-commerce, customer insights, logistics/operations analytics, business analytics, or a related field.
A passion for our brand, with a strong understanding of retail, e-commerce, and general consumer buying behavior.
Excellent verbal, written, and interpersonal communication skills in English.
Ability to collaborate effectively with colleagues and external partners at all levels.
Accountability for managing your own workload, with a results-driven mindset and a track record of meeting objectives and KPIs.
Strong multitasking skills and the ability to thrive in a fast-paced, team-oriented environment.
Experience with progress monitoring and reporting.
An analytical approach to problem-solving.
Proficiency in Microsoft Office and Google Workspace, especially Google Sheets, with a willingness to learn new digital tools and skills.
High levels of numeracy, accuracy, and attention to detail, along with excellent grammar and spelling.

What We Offer:

Competitive salary, performance bonus, and comprehensive benefits package.
High-visibility role with collaboration across global and regional executive teams.
Career growth in a company that values ambition, innovation, integrity, and performance.
A results-driven, entrepreneurial culture where your decisions drive real business impact.
Work in a modern office that is easily accessible by public transportation.

Please note: All job postings at UNIQLO Canada Inc. are for existing vacancies within our organization. This is a fixed-term, 1-year contract role. The successful candidate must be available to work full-time, Monday to Friday, for the duration of the contract.

Annual Salary: $84,000 – $87,000 CAD

The salary range is based on several factors, including but not limited to overall experience, relevant experience, education level, certifications, applicable skills and expertise, and the position location.

AI Usage: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.

UNIQLO Canada is an equal opportunity employer. As an equal opportunity employer, UNIQLO Canada Inc. does not discriminate against applicants or employees because of race, ancestry, colour, religion, sex, sexual orientation, place of origin, criminal conviction, family status, gender identity or expression, Indigenous identity, marital status, mental disability, physical disability, political belief, source of income or because of any other status or condition protected by applicable law.

We sincerely appreciate the interest and enthusiasm of all applicants. While every application is carefully reviewed, only candidates whose qualifications closely match the position requirements will be contacted.

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More about this job

Responsibilities

Analyze customer feedback, contact drivers, delivery data, and recurring logistics issues to identify trends and recommend improvements to the e-commerce delivery experience. Track and resolve parcel exceptions, lost or delayed shipments and returns, coordinate with carriers and 3PLs, and produce reports and investigations that support operational improvements.

Requirements

Requires a bachelor’s degree in Business, Communications, Mathematics, or a related field, plus 2–4 years of relevant experience in e-commerce, customer insights, logistics or operations analytics, or business analytics. Candidates should bring strong analytical, communication, organizational, and reporting skills, proficiency with Microsoft Office and Google Workspace - especially Google Sheets - and the ability to collaborate effectively in a fast-paced environment.

Skills

Voice Of The Customer Analysis
E-Commerce Logistics
Customer Insights
Logistics Analytics
Data Analysis
Trend Identification
Root Cause Analysis
Parcel Exception Management
Carrier And 3PL Coordination
Lost-In-Transit Tracking
Delivery Lead-Time Reporting
Progress Monitoring And Reporting
Microsoft Office
Google Workspace
Google Sheets
Customer Communication

Benefits

Performance Bonus

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Logistics
Voice Of The Customer
Customer Feedback
Customer Contacts
Delivery Data
Customer Insights
Carrier Management
Third-Party Logistics
Parcel Tracking
Exception Management
Lost In Transit
Carrier Claims
Returns Management
Delivery Lead Time
Root Cause Analysis
Fraud Trends
Operational Excellence
Continuous Improvement
Progress Monitoring
Reporting
Microsoft Office
Google Workspace
Google Sheets
Retail
E-Commerce Delivery

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