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Added 25 mins ago
SL
business operations analyst
Shine+ Leadership
Montreal, QC
- Full-time
Evaluate the performance and reliability of system designs
Added 25 mins ago
NE
Human Resources Coordinator - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
Added 55 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
OT
Member Services Administration Analyst - 12-month contract
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Member Services Administration Analyst position is required for the execution of complex, cyclical, and compliance-oriented processes within the Member Services division to support the…
Added 2 hours ago
OT
Member Services Administration Analyst - 12-month contract
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Member Services Administration Analyst position is required for the execution of complex, cyclical, and compliance-oriented processes within the Member Services division to support the…
Added 3 hours ago
FN
Senior Technical Analyst Full-time
First Nations University of Canada
Regina, SK
- Full-time
…hardware and software products that produce optimal system performance and/or create efficiencies. This research may include, but is not limited to: working with vendors, attending trade…
Added 4 hours ago
FC
Green - Programmer/Analyst
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
- Contract
FuntoNetwork is seeking a Programmer/Analyst - Level 3 for upcoming project opportunity: IT Specialized Services (TBIPS).
Added 4 hours ago
FC
Green - Business Analyst
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
- Contract
FuntoNetwork is seeking a Business Analyst - Level 3 for upcoming project opportunity: IT Specialized Services (TBIPS).
Added 4 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Ability to support project goals and improve team performance.
Added 4 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Ability to support project goals and improve team performance.
Added 4 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Work closely with the My Health NB PHN project team members, including Program Manager, Solution Architect, Project Manager, and Lead Business Analyst, on overall direction, scope, and…
Added 4 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Work closely with the My Health NB PHN project team members, including Program Manager, Solution Architect, Project Manager, and Lead Business Analyst, on overall direction, scope, and…
Added 4 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Work closely with the My Health NB PHN project team members, including Program Manager, Solution Architect, Project Manager, and Lead Business Analyst, on overall direction, scope, and…
Added 4 hours ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Ability to support project goals and improve team performance.
Added 4 hours ago
C
Data Analyst
CGI
Toronto, ON
- Full-time
We are seeking a Data Analyst responsible for delivering actionable insights to support operational performance, transformation initiatives, and decision-making.
Added 5 hours ago
WR
OT Security Analyst
Whitecap Resources Inc.
Calgary, AB
- Full-time
…Western Canada and the asset base includes the Weyburn EOR Project. As a majority owner and operator of the Weyburn EOR Project, annually we safely sequester approximately 1.5 million…
Added 5 hours ago
S
Senior Security Analyst - Cyber Security - Regular Full-Time - 2026-17134 (2026-17134)
Sunnybrook
Toronto, ON
- Full-time
Reporting to the Manager, Information Security, the Senior Cybersecurity Analyst is responsible for information technology risk assessments, defining security architecture principles, and…
Added 5 hours ago
S
Senior Manager, Content & Brand (CAN/USA)
Solink
Remote, Canada
- Full-time
- Remote
Own content performance measurement (engagement, share of voice, pipeline influence) and report against goals to marketing leadership.
Added 5 hours ago
B
Analyst, Strategy & Business Development
Bombardier
Dorval, QC
- Full-time
Project & Program Management: Lead supplier risk reduction, resilience, and business continuity projects. Develop recovery roadmaps, project plans, milestones, and executive reporting.…
Added 6 hours ago
P
Canada Technology Consulting - Business Platform Transformation Senior Director
Protiviti
Toronto, ON · Vancouver, BC
- Full-time
…methodology, talent development, and commercial and delivery performance. The Senior Director will help define how the firm goes to market, how client transformation engagements are shaped…
Added 6 hours ago
SG
Rating Analyst – Infrastructure & Project Finance Ratings, Toronto or Mexico City
S&P Global
Toronto, ON
- Full-time
…delivers independent credit opinions across infrastructure and project finance sectors, helping market participants navigate complexity with confidence. The team combines rigorous…
Added 6 hours ago
D
Product Owner, Product management
Desjardins
Montréal-Ouest, QC
- Full-time
…member/client experience. You will work in close collaboration with the project developer and business analyst to ensure the solution meets user needs and that the project’s expected…
Added 7 hours ago
IA
Program Analyst
IMP Aerospace & Defence
Halifax, NS
- Full-time
We are seeking a motivated, detail-oriented individual to join our team. As a Program Analyst within the Program Management Office (PMO), you will have the chance to apply your knowledge…
Added 8 hours ago
KE
Analyst/Associate
Kanin Energy
Calgary, AB
- Full-time
Kanin Energy is seeking a sharp, motivated Analyst or Associate with a background in power generation related project finance, energy M&A/investment banking, or electricity market analysis…
Added 9 hours ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…

UNIQLO

E-Commerce & Logistics Analyst

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

$84,000 to $87,000 CAD / year · Full-time

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Job details

Pay: $84,000 to $87,000 CAD / year
Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2-4 years of experience in e-commerce, customer insights, logistics/operations analytics, business analytics, or a related field.
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: E-Commerce & Logistics Analyst

Location: Toronto, ON

https://www.uniqlo.com/ca/en/

https://www.fastretailing.com/employment/en/

UNIQLO is a leading brand of the Fast Retailing Group, one of the largest apparel retailers in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high-quality, long-lasting, innovative clothing at an affordable price.

Position Overview:

Reporting directly to the Project Manager and Logistics Specialist, the E-Commerce & Logistics Analyst plays a pivotal role within our logistics team. In this position, you will champion the voice of the customer by analyzing feedback and delivery data to uncover trends, identify pain points, and recommend solutions that enhance the e-commerce delivery experience. Your expertise will be essential in developing and implementing robust processes to monitor, report, and track issue parcels across our logistics network. You will also leverage your strong analytical skills and customer-centric mindset to inform decisions, collaborate closely with cross-functional stakeholders, and deliver actionable insights that drive continuous improvement and operational excellence.

Key Responsibilities:

Conduct detailed weekly Voice of the Customer (VOC) reviews for E-Commerce Logistics, including comprehensive analysis of customer contacts and feedback.
Perform weekly reviews of top contact drivers in each market, identify trends, and follow up with carriers or third-party logistics providers (3PL) as needed.
Track and analyze recurring issues, including fraud and carrier trends, and determine appropriate next steps for resolution.
Manage exception cases by identifying parcels stalled within the network and coordinating with carriers or 3PLs to resolve delivery issues.
Oversee Lost In Transit (LIT) tracking, monitor LIT parcels in relation to carrier claims, and ensure appropriate refunds are processed.
Monitor and track return shipments, identifying delayed returns and expediting delivery to the warehouse.
Produce delivery lead time reports, investigating edge case “late” parcels, determining root causes, and resolving issues in collaboration with carriers or 3PLs.
Carry out ad-hoc VOC investigations and follow up on customer complaints to ensure timely resolution.
Conduct ad-hoc visits to carrier and/or warehouse operations to gain insights and recommend quality improvements.

What You Bring:

Bachelor’s degree in Business, Communications, Mathematics, or a related field.
2-4 years of experience in e-commerce, customer insights, logistics/operations analytics, business analytics, or a related field.
A passion for our brand, with a strong understanding of retail, e-commerce, and general consumer buying behavior.
Excellent verbal, written, and interpersonal communication skills in English.
Ability to collaborate effectively with colleagues and external partners at all levels.
Accountability for managing your own workload, with a results-driven mindset and a track record of meeting objectives and KPIs.
Strong multitasking skills and the ability to thrive in a fast-paced, team-oriented environment.
Experience with progress monitoring and reporting.
An analytical approach to problem-solving.
Proficiency in Microsoft Office and Google Workspace, especially Google Sheets, with a willingness to learn new digital tools and skills.
High levels of numeracy, accuracy, and attention to detail, along with excellent grammar and spelling.

What We Offer:

Competitive salary, performance bonus, and comprehensive benefits package.
High-visibility role with collaboration across global and regional executive teams.
Career growth in a company that values ambition, innovation, integrity, and performance.
A results-driven, entrepreneurial culture where your decisions drive real business impact.
Work in a modern office that is easily accessible by public transportation.

Please note: All job postings at UNIQLO Canada Inc. are for existing vacancies within our organization. This is a fixed-term, 1-year contract role. The successful candidate must be available to work full-time, Monday to Friday, for the duration of the contract.

Annual Salary: $84,000 – $87,000 CAD

The salary range is based on several factors, including but not limited to overall experience, relevant experience, education level, certifications, applicable skills and expertise, and the position location.

AI Usage: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make final decisions. All decisions related to screening, interviewing, and selection are made by our Talent Acquisition and hiring teams.

UNIQLO Canada is an equal opportunity employer. As an equal opportunity employer, UNIQLO Canada Inc. does not discriminate against applicants or employees because of race, ancestry, colour, religion, sex, sexual orientation, place of origin, criminal conviction, family status, gender identity or expression, Indigenous identity, marital status, mental disability, physical disability, political belief, source of income or because of any other status or condition protected by applicable law.

We sincerely appreciate the interest and enthusiasm of all applicants. While every application is carefully reviewed, only candidates whose qualifications closely match the position requirements will be contacted.

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More about this job

Responsibilities

Analyze customer feedback, contact drivers, delivery data, and recurring logistics issues to identify trends and recommend improvements to the e-commerce delivery experience. Track and resolve parcel exceptions, lost or delayed shipments and returns, coordinate with carriers and 3PLs, and produce reports and investigations that support operational improvements.

Requirements

Requires a bachelor’s degree in Business, Communications, Mathematics, or a related field, plus 2–4 years of relevant experience in e-commerce, customer insights, logistics or operations analytics, or business analytics. Candidates should bring strong analytical, communication, organizational, and reporting skills, proficiency with Microsoft Office and Google Workspace - especially Google Sheets - and the ability to collaborate effectively in a fast-paced environment.

Skills

Voice Of The Customer Analysis
E-Commerce Logistics
Customer Insights
Logistics Analytics
Data Analysis
Trend Identification
Root Cause Analysis
Parcel Exception Management
Carrier And 3PL Coordination
Lost-In-Transit Tracking
Delivery Lead-Time Reporting
Progress Monitoring And Reporting
Microsoft Office
Google Workspace
Google Sheets
Customer Communication

Benefits

Performance Bonus

Visa sponsorship

Not detected in the job text

Keywords

E-Commerce
Logistics
Voice Of The Customer
Customer Feedback
Customer Contacts
Delivery Data
Customer Insights
Carrier Management
Third-Party Logistics
Parcel Tracking
Exception Management
Lost In Transit
Carrier Claims
Returns Management
Delivery Lead Time
Root Cause Analysis
Fraud Trends
Operational Excellence
Continuous Improvement
Progress Monitoring
Reporting
Microsoft Office
Google Workspace
Google Sheets
Retail
E-Commerce Delivery

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