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Unisync Group Limited

BOUTIQUE QUEBEC - Boutique Manager

Montreal, QC, Canada

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Job details

Posting language: English · French
Posted: Nov 4, 2026

Original job description

English section of this bilingual listing.

Unisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of government entities such as the Federal Government of Canada.

Job Summary

The Boutique Manager is responsible for coordinating and supervising retail staff. This role is responsible for providing an exceptional experience for every customer and making sure daily operations and objectives of the store are met.

Duties and Responsibilities

Manage store operations and associates, assigning duties and daily task, supporting the team with obtaining new skills and knowledge, coordinating shipping and receiving
Greet and assist customers with uniform fittings (measure and fit employees in correct garment and uniform sizes), placing orders, and returns
Pack and ship out returns, issue and generate shipping labels and waybills
Investigate, track, and report order issues, correspond and compose emails to internal and external parties for resolutions
Resolve Quality Complaints; collecting information pertaining to issues and coordinating to resolve complaints
Handle Made to Measure Process; taking measurements, fill out MTM Form, email OM and enter MTM order
Perform key holding and managerial duties, such as opening and closing the store, manage opening and closing of doors in the receiving area
Order office supplies, maintain cleanliness and safe workplace, ensure boutique notices such as store hours and holiday closers are updated and posted
Keep apprised and be knowledgeable of products, services and uniform program policies and processes.
Plan and coordinate a schedule for fitting appointments
Call and send email reminders to customers for package pickups.
Update and submit weekly hours and vacation time off for boutique staff
Hire and train new associates, monitor and report on performance
Other duties as assigned

Experience and Education

Completion of Secondary School
3-5 years of Customer Service or Retail Experience
1-3 years’ experience managing a team of 5 people

Knowledge, Skills and Abilities

Verbal and written communication skills in English and French. Active listening and talking to others to convey information effectively
Ability to speak clearly in English and French
Service Orientation – actively looking for ways to help people
Microsoft Office (Word, Outlook, Excel)
Telephone and Email Etiquette
Attention to Detail, being careful about detail and through in completing work tasks
Cooperation being pleasant with others and displaying a good-natured, cooperative attitude
Self-Control, maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations.
Dependability, being reliable and fulfilling obligations
Organization
Ability to instruct and teach staff
Ability to manage, supervise and provide feedback to staff
Ability to lift boxes up to 50lbs
Reaching, bending, pushing, pulling of boxes up to 50lbs

─────────────────────

Sommaire du poste

Unisync will accommodate all applicant accommodation requests and employees with disabilities. If you require an accommodation to participate in the recruitment and selection process, please contact Human Resources at 1.800.668.3243 ext. 424. Unisync is committed to Employment Equity and diversity and we have a workplace culture where employees feel comfortable with equal opportunities regardless of background, religion, race, gender, physical ability or sexual orientation. We care for our team members and inspire them to grow professionally. Thank you for your interest in Unisync.

Read the full bilingual original

Job Summary

Duties and Responsibilities

Manage store operations and associates, assigning duties and daily task, supporting the team with obtaining new skills and knowledge, coordinating shipping and receiving
Greet and assist customers with uniform fittings (measure and fit employees in correct garment and uniform sizes), placing orders, and returns
Pack and ship out returns, issue and generate shipping labels and waybills
Investigate, track, and report order issues, correspond and compose emails to internal and external parties for resolutions
Resolve Quality Complaints; collecting information pertaining to issues and coordinating to resolve complaints
Handle Made to Measure Process; taking measurements, fill out MTM Form, email OM and enter MTM order
Perform key holding and managerial duties, such as opening and closing the store, manage opening and closing of doors in the receiving area
Order office supplies, maintain cleanliness and safe workplace, ensure boutique notices such as store hours and holiday closers are updated and posted
Keep apprised and be knowledgeable of products, services and uniform program policies and processes.
Plan and coordinate a schedule for fitting appointments
Call and send email reminders to customers for package pickups.
Prepare reports regarding sales volumes, merchandising and personnel matters, compile and update all main boutique logbooks
Update and submit weekly hours and vacation time off for boutique staff
Hire and train new associates, monitor and report on performance
Other duties as assigned

Experience and Education

Completion of Secondary School
3-5 years of Customer Service or Retail Experience
1-3 years’ experience managing a team of 5 people

Knowledge, Skills and Abilities

Verbal and written communication skills in English and French. Active listening and talking to others to convey information effectively
Ability to speak clearly in English and French
Service Orientation – actively looking for ways to help people
Microsoft Office (Word, Outlook, Excel)
Telephone and Email Etiquette
Attention to Detail, being careful about detail and through in completing work tasks
Cooperation being pleasant with others and displaying a good-natured, cooperative attitude
Self-Control, maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations.
Dependability, being reliable and fulfilling obligations
Organization
Ability to instruct and teach staff
Ability to manage, supervise and provide feedback to staff
Ability to lift boxes up to 50lbs
Reaching, bending, pushing, pulling of boxes up to 50lbs

─────────────────────

Sommaire du poste

Le ou la gérant(e) de boutique est responsable de la coordination et de la supervision du personnel de vente au détail. Ce poste consiste à offrir une expérience exceptionnelle à chaque client et à veiller à ce que les activités quotidiennes et les objectifs du magasin soient atteints.

Fonctions et responsabilités

Gérer les activités du magasin et les associés, en attribuant les fonctions et les tâches quotidiennes, en aidant l’équipe à acquérir de nouvelles compétences et connaissances et en coordonnant l’expédition et la réception
Accueillir et aider les clients lors de l’essayage d’uniformes (prendre les mesures des employés et les habiller de la bonne taille de vêtement et d’uniforme), de la prise de commandes et des retours
Emballer et expédier les retours, produire et générer les étiquettes d’expédition et les lettres de transport
Enquêter sur les problèmes de commande, en faire le suivi et les signaler, et correspondre avec les parties internes et externes et rédiger des courriels à leur intention afin de trouver des solutions
Résoudre les plaintes relatives à la qualité en recueillant l’information sur les problèmes et en assurant la coordination nécessaire à leur résolution
Gérer le processus de confection sur mesure : prendre les mesures, remplir le formulaire de confection sur mesure, envoyer un courriel à l’OM et saisir la commande
Assumer la garde des clés et les fonctions de gestion, comme l’ouverture et la fermeture du magasin et la gestion de l’ouverture et de la fermeture des portes de la zone de réception
Commander les fournitures de bureau, maintenir un lieu de travail propre et sécuritaire et veiller à ce que les avis de la boutique, comme les heures d’ouverture et les fermetures pour les jours fériés, soient à jour et affichés
Se tenir au courant des produits, des services ainsi que des politiques et des processus du programme d’uniformes et bien les connaître
Planifier et coordonner l’horaire des rendez-vous d’essayage
Téléphoner aux clients et leur envoyer des courriels de rappel pour le ramassage de leurs colis
Préparer des rapports sur le volume des ventes, la marchandisation et les questions de personnel, et compiler et mettre à jour tous les principaux registres de la boutique
Mettre à jour et soumettre chaque semaine les heures travaillées et les congés du personnel de la boutique
Embaucher et former les nouveaux associés, en assurer le suivi du rendement et en rendre compte
Accomplir toute autre tâche qui lui est confiée

Expérience et formation

Diplôme d’études secondaires
De 3 à 5 ans d’expérience en service à la clientèle ou en vente au détail
De 1 à 3 ans d’expérience en gestion d’une équipe de 5 personnes

Connaissances, compétences et aptitudes

Excellentes habiletés de communication orale et écrite en anglais et en français. Écoute active et capacité de s’exprimer auprès des autres pour transmettre efficacement l’information
Capacité de s’exprimer clairement en anglais et en français
Sens du service – recherche active de moyens d’aider les gens
Suite Microsoft Office (Word, Outlook, Excel)
Savoir-vivre au téléphone et par courriel
Souci du détail, rigueur et minutie dans l’exécution des tâches
Esprit de coopération – attitude agréable, positive et collaborative envers les autres
Maîtrise de soi – capacité de garder son calme, de maîtriser ses émotions et sa colère et d’éviter tout comportement agressif, même dans des situations difficiles
Fiabilité – capacité de se montrer digne de confiance et de respecter ses engagements
Sens de l’organisation
Capacité de former et d’encadrer le personnel
Capacité de gérer et de superviser le personnel et de lui donner de la rétroaction
Capacité de soulever des boîtes pouvant peser jusqu’à 50 lb
Capacité de s’étirer, de se pencher et de pousser ou de tirer des boîtes pouvant peser jusqu’à 50 lb

Apply About employer

More about this job

Responsibilities

Manage boutique operations and staff, including scheduling, training, performance oversight, and opening and closing duties. Assist customers with uniform fittings, orders, returns, shipping, and complaint resolution while maintaining store records, reports, and a clean, safe workplace.

Requirements

A secondary school diploma, 3–5 years of customer service or retail experience, and 1–3 years of experience managing a team of five are required. The role also requires English and French communication skills, Microsoft Office proficiency, staff supervision and training abilities, and the ability to handle boxes weighing up to 50 pounds.

Skills

Retail Operations
Team Supervision
Customer Service
Uniform Fitting and Measurement
Order Processing
Shipping and Receiving
Returns Processing
Complaint Resolution
Made-to-Measure Order Processing
Staff Hiring and Training
Performance Feedback
Microsoft Office
Written and Verbal Communication
Organization
Attention to Detail
Bilingual Communication

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Boutique Management
Customer Service
Uniforms
Uniform Fittings
Garment Measurement
Made-to-Measure
Order Processing
Returns
Shipping
Receiving
Shipping Labels
Waybills
Quality Complaints
Staff Scheduling
Hiring
Training
Performance Monitoring
Sales Reporting
Merchandising
Microsoft Word
Microsoft Outlook
Microsoft Excel
Bilingual Communication
Workplace Safety

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