Client Service Manager
- Canada
Full-time
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Job details
- Job type
- Full-time
- Experience
- BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience 0-2 years’ leadership experience
- Posting language
- English
- Posted
Original job description
What Success Looks Like In This Role
BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience 0-2 years’ leadership experience
**MUST BE IN WEST COAST TIME ZONE**
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
- Provides clear and concise direction on a regular basis to Field Engineering supervisors and teams across multiple locations.
- Identifies recurring trends, difficult-to-resolve problems and potential issues concurrent with new system releases or hardware / software upgrades.
- Ensures provision of end-to-end support to address identified and potential issues.
- Resolves key issues raised by supervisors and teams, referring the most significant and complex to technical colleagues or more senior management.
- Together with Client Services & Support colleagues, monitors hardware, software and equipment availability to identify gaps, concerns and other issues with potential business impact.
- Manages procurement-related activity to ensure on time delivery and response to client requirements.
- Acts as liaison between clients, end-users and technical teams.
- Assists supervisors and team members in the determination of appropriate process, policies or procedures.
- Establishes overall work processes and priorities.
- Allocates people, budgets and resources.
BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and relevant experience 0-2 years’ leadership experience
**MUST BE IN WEST COAST TIME ZONE**
This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
More about this job
Responsibilities
Provide direction and end-to-end support to Field Engineering supervisors and teams across multiple locations, identifying trends and resolving operational issues or escalating complex matters. Monitor equipment availability, manage procurement, liaise with clients and technical teams, establish work processes and priorities, and allocate people, budgets, and resources.
Requirements
Requires a BA/BS degree and 4–6 years of relevant experience, or an equivalent combination of education and experience. The role also calls for 0–2 years of leadership experience and requires the candidate to be in the West Coast time zone; eligibility for any required U.S. export-control authorizations may be necessary.
Skills
- Field Engineering Support
- Team Leadership
- Issue Resolution
- Trend Identification
- Hardware and Software Upgrades
- End-to-End Support
- Equipment Availability Monitoring
- Procurement Management
- Client Liaison
- Process Development
- Policy and Procedure Guidance
- Work Prioritization
- Resource Allocation
- Budget Management
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Technology
- Engineering
Keywords
- Field Engineering
- Client Services
- Technical Support
- End-to-End Support
- Hardware
- Software
- System Releases
- Equipment Availability
- Issue Resolution
- Trend Identification
- Procurement
- Client Liaison
- Process Development
- Policy and Procedures
- Work Prioritization
- Resource Allocation
- Budget Management
- Export Control