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Added 5 mins ago
P
Hamlet of Gjoa Haven - Director of Finance
Phelps
Gjoa Haven, NU
- Full-time
…infrastructure, public safety, recreation, and sustainable development. Equally important is the Hamlet's commitment to developing local capacity by training, mentoring, and supporting…
Added 5 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Oxbow, SK
- Full-time
We are looking for a Parts Lead to support the day-to-day operation of our Parts departments at each of our locations in Avonlea, Radville, Estevan, Oxbow and Redvers. This hands-on role is…
Added 5 mins ago
FR
General Manager - Dairy Farmers of Nova Scotia
Facet Recruitment
Truro, NS
- $130,000 to $150,000 CAD / year
- Full-time
Reporting to the Board, you will lead strategy and day-to-day operations, financial management, regulatory oversight and industry relations. You will develop an engaged team of six…
Added 5 mins ago
M
Senior Data Architect
Miratech
Toronto, ON · North York, ON
- Full-time
…model. You will also partner with the existing CCARS pipeline team through parallel run and decommissioning of the legacy…
Added 5 mins ago
TC
AI -Senior Mobile Engineering Specialist
Tata Consultancy Services
Montreal, QC
- Full-time
looking to hire a Senior Mobile Engineering Specialist who will join the global team of mobile engineers and developers responsible for enabling the mobile technologies that power the…
Added 5 mins ago
Y
Sales Development Representative (SDR) - Outbound
YuJa
Toronto, ON · North York, ON
- $60,000 to $70,000 CAD / year
- Full-time
This is an expansion role designed to support the continued growth and scaling of our Sales Development team. Our Sales Development team members are at the forefront of our growth,…
Added 5 mins ago
H
Human Resources Generalist
Haivision
Montreal, QC
- Temporary
…contract) who will be working with other members of the HR team on a variety of HR tasks. Reporting to the Senior Director of Human Resources and working closely with the Vice President of…
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Coordinator - Project
Wesco
Burnaby, BC
- Full-time
Support projects team by coordinating, participating, and managing project management documentation.
Added 5 mins ago
A
Flight Physics Integrator / Intégrateur physiques du vol
Airbus
Mirabel, QC · Montreal, QC
- Full-time
The A220 commercial aircraft Programme is looking for a New Development Flight Physics Integrator to join our engineering team based in Mirabel (Québec, Canada).
Added 5 mins ago
E
Director of Care (DOC) - Full Time (FT) - Charleswood Care Centre
Extendicare
Winnipeg, MB · Charleswood Care Centre
- Full-time
Cultivate - lead the resident care team, providing day-to-day guidance and fostering a positive work environment that encourages collaboration, accountability, drives high performance and…
Added 5 mins ago
Assistant Store Manager, FT, Marche Centrale
Under Armour
Montreal, QC
Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing,…
Added 5 mins ago
Purchasing Administrator
Aecon
Cambridge, ON
Integrity. We lead by example, with humility and courage.
Added 21 mins ago
Planner Production
Evolution Mining Limited
Red Lake, ON
The Planner Production is a new role, where you will join a high-performing, dedicated team responsible for the delivery of all executable mining plans. With 4 key mining zones across new…
Added 21 mins ago
GT
Regional Sales Manager, Alliance (Prairies)
Groupe Touchette
Edmonton, AB
- Full-time
Lead, coach, motivate, and develop Retail Development Managers under the guidance of the Director of Sales.
Added 21 mins ago
GT
Gestionnaire régional des ventes, Alliance (Quebec) / Regional Sales Manager, Alliance (Quebec)
Groupe Touchette
QC · Ville Saint-Laurent, QC
- Full-time
Lead, coach, motivate, and develop Retail Development Managers under the guidance of the Director of Sales.
Added 21 mins ago
A
Production Supervisor
Arrow
Woodstock, ON
- Full-time
Lead shop floor personnel to ensure production schedules, quality standards, and delivery targets are achieved.
Added 21 mins ago
S
Manufacturing Supervisor
Shred-tech
Cambridge, ON
- Full-time
Lead, coach, train and develop production employees.
Added 21 mins ago
B
Junior Mechanical Designer
Berendsen
Oakville, ON
- Full-time
…We are currently looking for a Junior Designer to join our team. The Junior Designer serves as the technical drafter using SolidWorks and AutoCAD, and is responsible for developing accurate…
Added 21 mins ago
Software Development Manager, Region Flexibility & Efficiency
Amazon
Toronto, ON
As a software development manager on the Region Flexibility & Efficiency (RFE) team, you will play an essential role in building the software services and experiences that allow Amazon…
Added 36 mins ago
G
Service Manager in Training
Groundworks
Burlington, ON
- Full-time
At Groundworks, we invest in people who are ready to lead, grow, and make an impact. Our Branch Manager Training Program (BMTP) is a six-month immersive development experience designed to…
Added 36 mins ago
PR
Physician Assistant
Peterborough Regional Health Centre
Peterborough, ON
- Temporary
As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a…
Added 36 mins ago
PR
Medical Radiation Technologist , X-Ray
Peterborough Regional Health Centre
Peterborough, ON
- $36.84 to $50.24 CAD / hour
- Part-time
As a member of the PRHC team, you will be part of an exceptional working environment – a forum to share knowledge, to lead and learn, to develop talents, relationships and careers, and a…
Added 36 mins ago
NH
Senior Project Manager
Niagara Health
St. Catharines, ON
- Temporary
The ePMO team is seeking a highly effective and results-driven Senior Project Manager with deep expertise in project and change management. This individual thrives in fast-paced, evolving…
Added 36 mins ago
TV
Director of Product Strategy and Commercialization
TandemLaunch Ventures Studio & Funds
Montreal, QC
- Full-time
…mentor and influence growing leaders. You will join our venture development team to help our ventures reach the necessary commercial traction to secure their next stage of…
Added 36 mins ago
UF
Associate Director, Stewardship
UHN Foundation
Toronto, ON
- Contract
Lead, mentor, and develop a team of five stewardship professionals by setting clear performance expectations, fostering accountability, supporting professional growth, and promoting a…

United Services Group

Account Manager_Operations_Cleaning_Industry_London

London, ON, Canada
St. Thomas, ON, Canada
Woodstock, ON, Canada

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Job details

Posting language: English
Posted: Oct 5, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Key Focus: The core focus of this role is to develop and maintain strong, trust-based relationships with customers across the assigned area within a territory to ensure loyalty, satisfaction, and retention. The successful candidate will serve as the key liaison between United and its customers, actively anticipating needs, resolving concerns, and leading performance and quality conversations at the store and regional levels.

This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent

Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to deliver exceptional partner and customer experiences, increase revenue per store, and improve retention metrics.

Duties and Responsibilities:

Customer Relationships & Communication:

Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
Responsible for leading store SOW & Quality; Collaborate with Partner Relations to come up with action plans to improve quality and productivity.
Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.
Lead

- Meetings (Phone or In-person) with key customer stakeholders
- Reporting on Issues Mgmt. at Region level.

Collaboration with Partner Relations & Talent Acquisition

Partner Relations:
- Work closely with Partner Relations to assess and enhance partner performance, identify process gaps, and jointly develop improvement plans.
- Support Partner Change Overs (PCOs) and in-store partner transitions to ensure smooth operations and customer satisfaction.
- Lead store-level quality assessments and partner feedback loops to ensure alignment with customer expectations.

Talent Acquisition:
- Collaborate with Talent Acquisition to support the recruitment, hiring, and retention of frontline staff and supervisors within the territory.
- Ensure staffing plans align with customer and store-level operational requirements.

Revenue & Cost Management for assigned store/sites within a determined area within a territory:

Responsible for management of assigned store/site P&Ls, monitoring expenses for operations and developing strategies to decrease costs and increase profitability.
Responsible for retention of existing revenue budget within a fiscal year for stores/sites.
Responsible for growing the revenue via routine contracts in collaboration with BD team.
Lead growth of business from Specials (ADHOC) services & execute implementation.
Lead start-up of new business and manage start-up costs.

Support BD teams with quotes costing and assist in quote/RFP process for new and existing business.
Participate in Partner Relations & Talent Acquisition teams in negotiations both with customers and partners, if required.
Responsible for the analysis and review of financial activities related to billing, invoicing, store/site budgets, overall expenses, employee hours, material costs over budget, equipment repair costs.
Responsible for controlling and monitoring inventory assets, including but not limited to, equipment, supplies, other United assets.

Planning & Budgeting:

Participate in developing and implementing Annual Plans & Budget, Performance Objectives by Customer Banners and ensure alignment with Organizational Strategic Objectives.
Create and develop short and long-term strategies to secure sustainability and profitability of all operations.

- Participate in interviews, training programs, and onboarding efforts to foster a high-performing, customer-oriented team culture.

Internal Communication:

Responsible for; Operational Huddles, scheduling store/location visits, case mgmt. meetings with Partners.
Lead and support cross-functional weekly & monthly meetings with Territory & Support Teams.
Participate in process improvement and internal business review meetings.

Process Compliances Operations:

Lead all process initiatives/implementation in assigned stores/sites;

Implement Business Transformation and Strategic Program initiatives as per United Strategic Framework.

Lead store/location level customer walks & visits with partners to discuss action plans.
Lead process adoption within the Salesforce ecosystem.
Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.

Partner Change Overs (PCO).
Material Consumption.
Specials.
Visitation Audits & Case mgmt. for issues and escalations.
Lead and implement Schedules.
A.R.I and H & S Compliance.
I.D Badging & uniform compliance for all Partners & cleaners.
Onboarding and In Store Partner Training
Partner Performance Mgmt.
Inspections/reporting required by Customers for Billing purposes.
Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes.

Workforce & Performance Management:

Monitor & manage performance of Partner and cleaners’, including performance improvement plans to improve ~~employee~~ engagement and productivity.

Implement & sustain policies, processes, and programs.

Recruitment, Training & Development:

Support mgmt. for the hiring, recruitment & retention of territory employees.
Responsible for implementation of People (employees & partners) training programs.
Responsible for ensuring Partner & cleaners mentoring and coaching to improve productivity and performance of organizational operations.
Provide leadership, support, and guidance to Partners & cleaners and promote a positive and motivating work environment.
Create an environment that encourages learning and inspires brainstorming, creativity, and innovation.

Additional Responsibilities:

Perform all daily functions in alignment with company mission, vision, and values.
Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.

Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Job Requirements and Expectation

Available to address Customer and Partner needs and concerns in a timely manner.

Willing to travel frequently within the designated territory or outside the province as may be required from time to time to support the entire territory.
Ability to deal with high levels of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment.

Skills:

Business acumen.
Task management & Planning skills.
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills.
Needs assessment and information gathering.
Advanced technology competency.
Managing budgeting & costing.
Expertise in floor care and cleaning procedures is an asset.
Process and compliance driven.
Coaching and Mentoring.
Superior time management and problem-solving skills.
Ability to work independently.

Education/Experience

University degree in Business Administration or related operations or field experience.
Minimum of 5 years’ experience in the Janitorial industry.
10+ years’ experience in operational management or related roles.

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More about this job

Responsibilities

The Account Manager will build and maintain strong customer relationships while overseeing operational excellence and service quality across assigned sites. They are responsible for managing P&Ls, driving revenue growth, and collaborating with internal teams to ensure staffing and performance targets are met.

Requirements

Candidates must have a university degree in Business Administration or related field and at least 10 years of operational management experience. A minimum of 5 years of experience specifically within the janitorial industry is required.

Skills

Business acumen
Task management
Planning
Active listening
Conflict management
Negotiation
Needs assessment
Budgeting
Costing
Floor care
Cleaning procedures
Process compliance
Coaching
Mentoring
Time management
Problem-solving

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Operations Management
Janitorial Industry
Facility Maintenance
P&L Management
Salesforce
Microsoft
KPIs
Customer Retention
Business Development
Territory Management
Quality Assurance
Staffing
Budgeting
Inventory Management
Health and Safety
Performance Improvement
Strategic Planning
Contract Management
Invoicing
Billing
Onboarding
Training
Leadership
Field Operations
Retail Services
Commercial Services
Revenue Growth
Partner Relations
Talent Acquisition

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