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Added 3 mins ago
KP
Community Association Manager - New Project Development
Keystone Pacific Property Management
ON · Ontario, Canada
- Full-time
We have an excellent opportunity for an experienced Community Association Manager for our New Project Development team. This is an amazing opportunity for continuous growth and development.…
Added 3 mins ago
S
Manager, Sales Enablement
SysAid
Toronto, ON
- Full-time
Define what great looks like at each stage of the seller journey, from onboarding and ramp through ongoing development and career path, and build the system that gets people there faster.
Added 3 mins ago
RH
Corporate Accounting Manager
Robert Half
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
The successful candidate will work closely with senior finance leadership and collaborate with a Fund Accounting Manager, with opportunities for cross-training and exposure to fund…
Added 3 mins ago
IG
Construction Manager
Insight Global
Toronto, ON · Etobicoke, ON
- $52 to $76 CAD / hour
- Contract
The main function of a construction manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc.
Added 3 mins ago
S
Software Engineer Manager
symplistic.ai
Woodbridge, ON
- $150,000 CAD / year
- Full-time
We seek a hands-on Engineering Manager to lead ContentIQ's development, quality, delivery, and operation. You'll mentor engineers while actively coding, making architectural decisions, and…
Added 3 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 3 mins ago
CB
Part Time Sales Associate - evenings weekend primarily
COBS Bread
Whitby, ON
- Part-time
Our training program - robust and ongoing. Continue to develop your sales and leadership skills through our Bronze and Silver Sales Development Qualification
Added 3 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming…
Added 3 mins ago
XI
Senior Engineering Manager
Xplore Inc.
Markham, ON
- Full-time
Practice servant leadership by supporting developers and technical leads through hiring, performance development, career paths, mentoring, and ensuring a culture of accountability,…
Added 3 mins ago
L
7818 - Assistant Store Manager FT
Lids
Vaughan, ON
- $20 to $21.5 USD / hour
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 3 mins ago
Manager Facilities Analysis & Technical Services
CAMH
Toronto, ON
The Redevelopment and Facilities Program is currently seeking a Manager, Facilities Analysis and Technical Services, reporting to the Director, Facilities Planning, Capital Development,…
Added 3 mins ago
Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
Escalate team member issues to direct manager.
Added 3 mins ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
Escalate team member issues to direct manager.
Added 3 mins ago
Retail Experience Lead
Fire & Flower Inc.
Winnipeg, MB
Escalate team member issues to direct manager.
Added 3 mins ago
Prepared Foods - Clerk Department Second Deli
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Elmsdale, NS
…Deli/A La Carte Department and staff in the absence of the Manager. Actively contribute to an environment of employee and customer…
Added 3 mins ago
M
Senior Manager, Project Delivery - Track
Metrolinx
Toronto, ON
- Full-time
Our Track team with our CPG – GO/UP division is looking for a Senior Manager, Project Delivery to join the team! You will provide leadership and direction for the design, development, and…
Added 3 mins ago
Project Coordinator
Bulk Barn
Aurora, ON
The Project Coordinator is responsible for supporting the Project Manager(s) in the day-to-day activities within a Store Development project, including but not limited to; new stores,…
Added 3 mins ago
TT
Quality Assurance Manager
Titan Trailers
Tillsonburg, ON
- Full-time
The Quality Assurance (QA) Manager ensures that quality standards and procedures are met and aligned with legislation and customer specifications. This individual is responsible for…
Added 33 mins ago
S
Absence, Time Tracking & Payroll Lead, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, Business Function Products, the Functional Lead is responsible for providing leadership within their assigned functional area for implementation of the new BC…
Added 33 mins ago
S
Senior Business Analyst, Business Functions, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, IT Product and Enterprise Architecture, the Senior Business Analyst is responsible for supporting the development and implementation of the BC Health Workday…
Added 33 mins ago
S
Manager, Business Function Products, BC Health Workday
Sanya’k̓ula
BC · British Columbia, Canada
- Full-time
Reporting to the Director, Business Function Products, the Manager will be responsible for their designated functionality / portfolio and ensuring that requirements for all the province’s…
Added 33 mins ago
TS
Regional Manager
TalentSphere Staffing Solutions
Saskatoon, SK
- Full-time
Reporting to the senior leadership team, the Regional Manager will provide strategic leadership across property operations, financial performance, resident satisfaction, capital planning,…
Added 33 mins ago
PH
Reporting Architect, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Manager of Reporting and Dashboards, the Reporting Architect is responsible for governing the technical architecture and solution design to ensure alignment with enterprise…
Added 33 mins ago
TS
Senior Electrical Design Engineer
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Our client is looking for an experienced Senior Electrical Manager / Team Lead to establish and grow their Electrical Engineering department. This is a unique leadership opportunity for an…
Added 33 mins ago
WB
Assistant Manager: Ski Patrol - Hourly
Whistler Blackcomb
Whistler, BC
- Temporary
…willingness to support all operations. The role will be committed to leadership development and operational continuity. This job requires strong leadership qualities, enthusiasm and passion…

United Services Group

Account Manager_Operations_Cleaning_Industry_London

London, ON, Canada
St. Thomas, ON, Canada
Woodstock, ON, Canada

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Job details

Posting language: English
Posted: Oct 5, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Key Focus: The core focus of this role is to develop and maintain strong, trust-based relationships with customers across the assigned area within a territory to ensure loyalty, satisfaction, and retention. The successful candidate will serve as the key liaison between United and its customers, actively anticipating needs, resolving concerns, and leading performance and quality conversations at the store and regional levels.

This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent

Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to deliver exceptional partner and customer experiences, increase revenue per store, and improve retention metrics.

Duties and Responsibilities:

Customer Relationships & Communication:

Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
Responsible for leading store SOW & Quality; Collaborate with Partner Relations to come up with action plans to improve quality and productivity.
Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.
Lead

- Meetings (Phone or In-person) with key customer stakeholders
- Reporting on Issues Mgmt. at Region level.

Collaboration with Partner Relations & Talent Acquisition

Partner Relations:
- Work closely with Partner Relations to assess and enhance partner performance, identify process gaps, and jointly develop improvement plans.
- Support Partner Change Overs (PCOs) and in-store partner transitions to ensure smooth operations and customer satisfaction.
- Lead store-level quality assessments and partner feedback loops to ensure alignment with customer expectations.

Talent Acquisition:
- Collaborate with Talent Acquisition to support the recruitment, hiring, and retention of frontline staff and supervisors within the territory.
- Ensure staffing plans align with customer and store-level operational requirements.

Revenue & Cost Management for assigned store/sites within a determined area within a territory:

Responsible for management of assigned store/site P&Ls, monitoring expenses for operations and developing strategies to decrease costs and increase profitability.
Responsible for retention of existing revenue budget within a fiscal year for stores/sites.
Responsible for growing the revenue via routine contracts in collaboration with BD team.
Lead growth of business from Specials (ADHOC) services & execute implementation.
Lead start-up of new business and manage start-up costs.

Support BD teams with quotes costing and assist in quote/RFP process for new and existing business.
Participate in Partner Relations & Talent Acquisition teams in negotiations both with customers and partners, if required.
Responsible for the analysis and review of financial activities related to billing, invoicing, store/site budgets, overall expenses, employee hours, material costs over budget, equipment repair costs.
Responsible for controlling and monitoring inventory assets, including but not limited to, equipment, supplies, other United assets.

Planning & Budgeting:

Participate in developing and implementing Annual Plans & Budget, Performance Objectives by Customer Banners and ensure alignment with Organizational Strategic Objectives.
Create and develop short and long-term strategies to secure sustainability and profitability of all operations.

- Participate in interviews, training programs, and onboarding efforts to foster a high-performing, customer-oriented team culture.

Internal Communication:

Responsible for; Operational Huddles, scheduling store/location visits, case mgmt. meetings with Partners.
Lead and support cross-functional weekly & monthly meetings with Territory & Support Teams.
Participate in process improvement and internal business review meetings.

Process Compliances Operations:

Lead all process initiatives/implementation in assigned stores/sites;

Implement Business Transformation and Strategic Program initiatives as per United Strategic Framework.

Lead store/location level customer walks & visits with partners to discuss action plans.
Lead process adoption within the Salesforce ecosystem.
Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.

Partner Change Overs (PCO).
Material Consumption.
Specials.
Visitation Audits & Case mgmt. for issues and escalations.
Lead and implement Schedules.
A.R.I and H & S Compliance.
I.D Badging & uniform compliance for all Partners & cleaners.
Onboarding and In Store Partner Training
Partner Performance Mgmt.
Inspections/reporting required by Customers for Billing purposes.
Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes.

Workforce & Performance Management:

Monitor & manage performance of Partner and cleaners’, including performance improvement plans to improve ~~employee~~ engagement and productivity.

Implement & sustain policies, processes, and programs.

Recruitment, Training & Development:

Support mgmt. for the hiring, recruitment & retention of territory employees.
Responsible for implementation of People (employees & partners) training programs.
Responsible for ensuring Partner & cleaners mentoring and coaching to improve productivity and performance of organizational operations.
Provide leadership, support, and guidance to Partners & cleaners and promote a positive and motivating work environment.
Create an environment that encourages learning and inspires brainstorming, creativity, and innovation.

Additional Responsibilities:

Perform all daily functions in alignment with company mission, vision, and values.
Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.

Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Job Requirements and Expectation

Available to address Customer and Partner needs and concerns in a timely manner.

Willing to travel frequently within the designated territory or outside the province as may be required from time to time to support the entire territory.
Ability to deal with high levels of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment.

Skills:

Business acumen.
Task management & Planning skills.
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills.
Needs assessment and information gathering.
Advanced technology competency.
Managing budgeting & costing.
Expertise in floor care and cleaning procedures is an asset.
Process and compliance driven.
Coaching and Mentoring.
Superior time management and problem-solving skills.
Ability to work independently.

Education/Experience

University degree in Business Administration or related operations or field experience.
Minimum of 5 years’ experience in the Janitorial industry.
10+ years’ experience in operational management or related roles.

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More about this job

Responsibilities

The Account Manager will build and maintain strong customer relationships while overseeing operational excellence and service quality across assigned sites. They are responsible for managing P&Ls, driving revenue growth, and collaborating with internal teams to ensure staffing and performance targets are met.

Requirements

Candidates must have a university degree in Business Administration or related field and at least 10 years of operational management experience. A minimum of 5 years of experience specifically within the janitorial industry is required.

Skills

Business acumen
Task management
Planning
Active listening
Conflict management
Negotiation
Needs assessment
Budgeting
Costing
Floor care
Cleaning procedures
Process compliance
Coaching
Mentoring
Time management
Problem-solving

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Operations Management
Janitorial Industry
Facility Maintenance
P&L Management
Salesforce
Microsoft
KPIs
Customer Retention
Business Development
Territory Management
Quality Assurance
Staffing
Budgeting
Inventory Management
Health and Safety
Performance Improvement
Strategic Planning
Contract Management
Invoicing
Billing
Onboarding
Training
Leadership
Field Operations
Retail Services
Commercial Services
Revenue Growth
Partner Relations
Talent Acquisition

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