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Added 42 mins ago
Project Manager, Construction and Store Development
Fire & Flower Inc.
ON
…it is the constraint - the person who should be planning the program is on a site with tools in his…
Added 42 mins ago
C
Part-Time Sales Associate - Famous Footwear CAN
Caleres
Montreal, QC · SAINT-LAURENT, QC
- Part-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.ca.
Added 42 mins ago
WG
Automotive Fixed Operations Support Specialist -SmartVMA
Wagonmaster Group
Richmond, BC
- Full-time
Are you an experienced Service Advisor or Service Manager who understands Fixed Operations, enjoys working with people, and is ready for a change from the long hours and weekend demands of…
Added 42 mins ago
NF
Produce Operations Manager
Nature's Fare Markets
Surrey, BC
- Full-time
The Produce Operations Manager will be responsible for providing operational leadership and support for all Produce Departments across the organization. Supporting all store locations, this…
Added 56 mins ago
FA
Accounts Payable Specialist (Temporary)
Flair Airlines Ltd.
Edmonton, AB
- Temporary
…the day-to-day operations of the business. Reporting to the Manager, Accounts Payable and Receivables, the Accounts Payable Specialist is responsible for processing, verifying, and…
Added 56 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Surrey, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
I
Gestionnaire de programme / Program Manager
IQVIA
Mississauga, ON
- Full-time
Responsible for program management including set up, implementation, and monitoring of client-specific patient support programs. Communication with program stakeholders to create timelines…
Added 1 hour ago
Shop Supervisor, Nuclear Component Fabrication
BWXT
Cambridge, ON
…quality, productivity and cost. Reporting to the Focused Shop Manager, all shop…
Added 1 hour ago
E
Treasury Manager, Capital Markets
Equinix
Toronto, ON
- Full-time
Employee Assistance Program: An Employee Assistance program is available to all employees.
Added 1 hour ago
A
Busperson
AccorHotel
Jasper, AB
- Full-time
Reporting to the Outlet General Manager, responsibilities and essential job functions include but are not limited to the following:
Added 1 hour ago
GD
Co-op Winter 2027 – Project Engineer - 8 to 12 months
General Dynamics Missions System International
Ottawa, ON
- Internship
…successful candidate will be expected to work alongside the Deputy Program Manager (DPM) and the Program Manager (PM) in the execution of development, integration, test, and production, and…
Added 2 hours ago
W
(CAN) Pharmacy Assistant
Walmart
Drayton Valley, AB
- Full-time
…supervision), selecting appropriate products, performing the accuracy program, including 7 point, Visual and DIN checks, selecting and counting/ measuring & preparing appropriate products,…
Added 2 hours ago
Outdoor Spa Operations Agent
HR_RH
Whistler, BC
Winter Whistler Blackcomb Spirit Pass or Wellness Program
Added 2 hours ago
Outdoor Spa Operations Shift Lead
HR_RH
Whistler, BC
Winter Whistler Blackcomb Spirit Pass or Wellness Program
Added 2 hours ago
WG
Automotive Fixed Operations Support Specialist – SmartVMA
Wagonmaster Group
AB · Calgary, Alberta
- Full-time
Are you an experienced Service Advisor or Service Manager who understands Fixed Operations, enjoys working with people, and is ready for a change from the long hours and weekend demands of…
Added 2 hours ago
FA
Manager, Crew Services
Flair Airlines Ltd.
Toronto, ON
- Full-time
…the day-to-day needs of flight crew across the network. The Manager, Crew Services is responsible for leading the team and overseeing the administration of crew uniforms, vendor…
Added 2 hours ago
GN
Rituals Artisan - Full Time
Groupe Nordik
Chelsea, QC
- Full-time
We are currently seeking a Rituals Artisan who’s highly motivated to learn new skills and will engage in following our new Rituals Program that we are launching.
Added 2 hours ago
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Sales Associate
Staples Inc.
Winnipeg, MB
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 2 hours ago
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Sales Associate-Print&Services
Staples Retail
North Bay, ON
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Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 3 hours ago
DT
Manager Software Engineering
DXC Technology
ON · TWCON - Teleworker/Offsite - CAN - ON
- Full-time
Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health,…
Added 3 hours ago
Clinical Psychologist, Subacute Inpatient Unit (Signing & relocation bonus available)
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager, the Clinical Psychologist will work as part of an interprofessional team, providing holistic, comprehensive care to meet the needs of youth up to the age of 19 by…
Added 3 hours ago
LC
Merchandiser, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Prince Edward, ON
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Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 3 hours ago
GF
assistant manager, restaurant
Grinner's Food Systems
Summerside, PE
- Full-time
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 3 hours ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Operating Room, PACU and Day Surgery, the successful applicant will be responsible for comprehensive nursing care in the perioperative program and must meet the…
Added 3 hours ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.

United Services Group

Account Manager_Operations_Cleaning_Industry_London

London, ON, Canada
St. Thomas, ON, Canada
Woodstock, ON, Canada

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Job details

Posting language: English
Posted: Oct 5, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Key Focus: The core focus of this role is to develop and maintain strong, trust-based relationships with customers across the assigned area within a territory to ensure loyalty, satisfaction, and retention. The successful candidate will serve as the key liaison between United and its customers, actively anticipating needs, resolving concerns, and leading performance and quality conversations at the store and regional levels.

This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent

Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to deliver exceptional partner and customer experiences, increase revenue per store, and improve retention metrics.

Duties and Responsibilities:

Customer Relationships & Communication:

Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
Responsible for leading store SOW & Quality; Collaborate with Partner Relations to come up with action plans to improve quality and productivity.
Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.
Lead

- Meetings (Phone or In-person) with key customer stakeholders
- Reporting on Issues Mgmt. at Region level.

Collaboration with Partner Relations & Talent Acquisition

Partner Relations:
- Work closely with Partner Relations to assess and enhance partner performance, identify process gaps, and jointly develop improvement plans.
- Support Partner Change Overs (PCOs) and in-store partner transitions to ensure smooth operations and customer satisfaction.
- Lead store-level quality assessments and partner feedback loops to ensure alignment with customer expectations.

Talent Acquisition:
- Collaborate with Talent Acquisition to support the recruitment, hiring, and retention of frontline staff and supervisors within the territory.
- Ensure staffing plans align with customer and store-level operational requirements.

Revenue & Cost Management for assigned store/sites within a determined area within a territory:

Responsible for management of assigned store/site P&Ls, monitoring expenses for operations and developing strategies to decrease costs and increase profitability.
Responsible for retention of existing revenue budget within a fiscal year for stores/sites.
Responsible for growing the revenue via routine contracts in collaboration with BD team.
Lead growth of business from Specials (ADHOC) services & execute implementation.
Lead start-up of new business and manage start-up costs.

Support BD teams with quotes costing and assist in quote/RFP process for new and existing business.
Participate in Partner Relations & Talent Acquisition teams in negotiations both with customers and partners, if required.
Responsible for the analysis and review of financial activities related to billing, invoicing, store/site budgets, overall expenses, employee hours, material costs over budget, equipment repair costs.
Responsible for controlling and monitoring inventory assets, including but not limited to, equipment, supplies, other United assets.

Planning & Budgeting:

Participate in developing and implementing Annual Plans & Budget, Performance Objectives by Customer Banners and ensure alignment with Organizational Strategic Objectives.
Create and develop short and long-term strategies to secure sustainability and profitability of all operations.

- Participate in interviews, training programs, and onboarding efforts to foster a high-performing, customer-oriented team culture.

Internal Communication:

Responsible for; Operational Huddles, scheduling store/location visits, case mgmt. meetings with Partners.
Lead and support cross-functional weekly & monthly meetings with Territory & Support Teams.
Participate in process improvement and internal business review meetings.

Process Compliances Operations:

Lead all process initiatives/implementation in assigned stores/sites;

Implement Business Transformation and Strategic Program initiatives as per United Strategic Framework.

Lead store/location level customer walks & visits with partners to discuss action plans.
Lead process adoption within the Salesforce ecosystem.
Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.

Partner Change Overs (PCO).
Material Consumption.
Specials.
Visitation Audits & Case mgmt. for issues and escalations.
Lead and implement Schedules.
A.R.I and H & S Compliance.
I.D Badging & uniform compliance for all Partners & cleaners.
Onboarding and In Store Partner Training
Partner Performance Mgmt.
Inspections/reporting required by Customers for Billing purposes.
Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes.

Workforce & Performance Management:

Monitor & manage performance of Partner and cleaners’, including performance improvement plans to improve ~~employee~~ engagement and productivity.

Implement & sustain policies, processes, and programs.

Recruitment, Training & Development:

Support mgmt. for the hiring, recruitment & retention of territory employees.
Responsible for implementation of People (employees & partners) training programs.
Responsible for ensuring Partner & cleaners mentoring and coaching to improve productivity and performance of organizational operations.
Provide leadership, support, and guidance to Partners & cleaners and promote a positive and motivating work environment.
Create an environment that encourages learning and inspires brainstorming, creativity, and innovation.

Additional Responsibilities:

Perform all daily functions in alignment with company mission, vision, and values.
Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.

Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Job Requirements and Expectation

Available to address Customer and Partner needs and concerns in a timely manner.

Willing to travel frequently within the designated territory or outside the province as may be required from time to time to support the entire territory.
Ability to deal with high levels of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment.

Skills:

Business acumen.
Task management & Planning skills.
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills.
Needs assessment and information gathering.
Advanced technology competency.
Managing budgeting & costing.
Expertise in floor care and cleaning procedures is an asset.
Process and compliance driven.
Coaching and Mentoring.
Superior time management and problem-solving skills.
Ability to work independently.

Education/Experience

University degree in Business Administration or related operations or field experience.
Minimum of 5 years’ experience in the Janitorial industry.
10+ years’ experience in operational management or related roles.

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More about this job

Responsibilities

The Account Manager will build and maintain strong customer relationships while overseeing operational excellence and service quality across assigned sites. They are responsible for managing P&Ls, driving revenue growth, and collaborating with internal teams to ensure staffing and performance targets are met.

Requirements

Candidates must have a university degree in Business Administration or related field and at least 10 years of operational management experience. A minimum of 5 years of experience specifically within the janitorial industry is required.

Skills

Business acumen
Task management
Planning
Active listening
Conflict management
Negotiation
Needs assessment
Budgeting
Costing
Floor care
Cleaning procedures
Process compliance
Coaching
Mentoring
Time management
Problem-solving

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Operations Management
Janitorial Industry
Facility Maintenance
P&L Management
Salesforce
Microsoft
KPIs
Customer Retention
Business Development
Territory Management
Quality Assurance
Staffing
Budgeting
Inventory Management
Health and Safety
Performance Improvement
Strategic Planning
Contract Management
Invoicing
Billing
Onboarding
Training
Leadership
Field Operations
Retail Services
Commercial Services
Revenue Growth
Partner Relations
Talent Acquisition

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