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Added 13 mins ago
M
Pastry Cook III - PT
Marriott
Vancouver, BC
- Part-time
…certifications. Ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests’ service needs. Speak with others using clear and…
Added 13 mins ago
M
Shipping and Receiving Attendant
Marriott
Toronto, ON
- Full-time
…procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Address guests' service needs in…
Added 13 mins ago
R
Senior Relationship Manager, Real Estate, SME
RBC
Blainville, QC
- Full-time
…what sets you apart from the crowd. This role is all about professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized…
Added 27 mins ago
AA
Collision Estimator/Repair Planner (Scarborough Center)
Assured Automotive
Toronto, ON · Scarborough, ON
- Full-time
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
Added 27 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
BC · British Columbia, Canada
- Full-time
Commitment to providing exceptional customer service
Added 27 mins ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
BC · British Columbia, Canada
- Full-time
Commitment to providing exceptional customer service
Added 27 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
BC · British Columbia, Canada
- Full-time
Commitment to providing exceptional customer service
Added 27 mins ago
SD
Pharmacist, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
BC · British Columbia, Canada
- Full-time
Commitment to providing exceptional customer service
Added 27 mins ago
SD
Pharmacist, Hourly Full Time Day
Shoppers Drug Mart
BC · British Columbia, Canada
- Full-time
Commitment to providing exceptional customer service
Added 27 mins ago
UO
Undergraduate Advising and Program Assistant
University of Victoria
Victoria, BC
- Full-time
Familiarity with post-secondary professional schools is preferred.
Added 27 mins ago
S
Research Technician (SRI) - Biological Sciences - Regular Part-Time 2026-18896 (2026-18896)
Sunnybrook
Toronto, ON
- Part-time
Excellent customer service and consistent professional interaction with research clinical staff;
Added 27 mins ago
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Seasonal Courier-2
FedEx Canada
Brandon, MB
- Part-time
…shipments for conformance to Federal Express Canada features of service; to provide related customer service…
Added 27 mins ago
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House Cleaner
Whistler Blackcomb
Whistler, BC
- Full-time
…lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 27 mins ago
FC
Seasonal Courier
FedEx Canada
Kelowna, BC
- Part-time
…shipments for conformance to Federal Express Canada features of service; to provide related customer service…
Added 27 mins ago
AT
Highway Driver
Armour Transportation Systems
Hanwell, NB
- Full-time
Armour Transportation Systems is currently seeking a professional and safety-focused Highway Driver based out of Fredericton, NB.This position is ideal for drivers who enjoy consistent…
Added 27 mins ago
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Account Coordinator, Commercial SME
NFP, an Aon company (Canada)
Newmarket, ON
- Full-time
…that provide Client Managers quality support in delivering service standards to the client. Strong computer skills along with effective verbal, written, and electronic communications are…
Added 27 mins ago
OF
Membership Sales Associate
Orangetheory Fitness Canada
Port Moody, BC
- $16 to $19 USD / hour
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Added 27 mins ago
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Hospitality Worker
Agilus Work Solutions
Halifax, NS
- Contract
Hospitality or customer service experience is an asset
Added 27 mins ago
Sales & Service Representative (Fly In/ Fly Out, 7 on/ 7 off)
Grainger Businesses
Calgary, AB · Edmonton, AB
…solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9…
Added 27 mins ago
S
Desktop Support Analyst
Stantec
Saskatoon, SK
- Full-time
Excellent customer service, communication, and interpersonal skills.
Added 27 mins ago
Senior Data Platform Engineer
The Canada Life Assurance Company
London, ON · Toronto, ON
Are you a Senior Data Platform Engineer professional focused on platform administration, operations and support, have strong Leadership and Communication skills who is looking for a…
Added 43 mins ago
AC
Operations Administrator
Aston Carter
Trail, BC
- $25 to $30 CAD / hour
- Contract
Strong customer service skills with the ability to handle phone and email inquiries professionally.
Added 43 mins ago
R(
Assistant Store Manager - Reitmans
Reitmans (Canada) Ltée/Ltd
Oshawa, ON
- Full-time
Ability to deliver an exceptional customer experience and to engage the team in upholding the highest service standards.
Added 43 mins ago
R(
Temporary Fashion Associate - Miramichi Power Centre
Reitmans (Canada) Ltée/Ltd
Miramichi, NB
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 57 mins ago
CH
Program Assistant
Covenant Health Canada
AB · Edmonton, AB
- Part-time
…Health’s Mission and Values the incumbent provides courteous and professional customer service. The position is responsible for: Receipting and coding all monies acquired by the hospital…

United Services Group

Account Manager , Operations | Facility Services

Markham, ON, Canada
Oshawa, ON, Canada
Pickering, ON, Canada
Toronto, ON, Canada
Vaughan, ON, Canada

Salary: 80,000 to $85,000 per year.

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: 80,000 to $85,000 per year.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Account Manager , Operations | Facility Services

Region: Markham/Richmond Hill/ Scarborough/Vaughan /Oshawa/ Pickering

Permanent, Full-Time Position

Join United Services Group

Are you a hands-on manager recognized for your leadership, strong customer service skills, and ability to effectively manage multiple sites and priorities?

United Services Group is looking for an Operations Manager to oversee a portfolio of clients and ensure operational excellence within an assigned territory.

In this key role, you will be responsible for client satisfaction and retention, service quality, operational performance, and site profitability. You will work closely with our clients, subcontractors, and internal teams to ensure reliable, efficient, and high-quality service.

This opportunity is ideal for someone who enjoys being in the field, building strong relationships, finding solutions, and having a direct impact on operational success.

Key Responsibilities

Operations and Client Relationship Management

Manage the day-to-day operations of multiple sites within the assigned territory.

Serve as the primary point of contact for clients and build strong, long-lasting relationships.

Conduct regular site visits, client meetings, and performance reviews.

Anticipate client needs and promptly resolve operational issues.

Manage client concerns and escalations and coordinate the necessary service recovery actions.

Evaluate service quality and implement improvement plans when required.

Promote client satisfaction, retention, and continued relationship development.

Leadership and Service Quality

Work closely with subcontractors to ensure compliance with quality standards and contractual requirements.

Ensure effective communication between clients, subcontractors, and various internal departments.

Support initiatives focused on the development and continuous improvement of subcontractor service quality.

Promote a culture focused on accountability, health and safety, continuous improvement, and customer service excellence.

Financial Management and Business Development

Manage the operational performance and profitability of assigned sites.

Monitor budgets, labour costs, materials, inventory, and company assets.

Identify opportunities to grow revenue with existing clients, including contract expansion and special projects.

Support pricing, bidding, and business development initiatives.

Actively contribute to contract retention and the growth of the client portfolio.

Workforce Planning

Collaborate with the Talent Acquisition and Subcontractor Relations teams to ensure adequate site coverage.

Anticipate workforce requirements and contribute to recruitment, onboarding, and retention initiatives.

Ensure available resources meet operational requirements and client expectations.

What We're Looking For

Relevant experience in operations management, multi-site management, facility services, commercial cleaning, territory management, or a similar service-based environment.

Demonstrated experience in client relationship management and problem-solving.

Ability to manage multiple sites, clients, and priorities simultaneously.

Strong leadership, communication, organizational, and decision-making skills.

Business acumen with a solid understanding of budgets, cost control, and profitability.

Ability to work independently in a dynamic and constantly evolving environment.

A proactive, solutions- and results-oriented approach.

Valid driver's licence and the ability to travel frequently throughout the assigned territory.

Proficiency in French and English [if required for the responsibilities of the position].

What We Offer

Permanent, full-time position.

Salary: 80,000 to $85,000 per year.

Bonus program

Company vehicle provided for business travel.

Comprehensive benefits program.

A position offering autonomy and responsibility in managing your territory.

The opportunity to have a direct impact on client satisfaction and operational success.

A dynamic work environment focused on collaboration and continuous improvement.

Professional development and advancement opportunities within the organization.

Travel and Availability

This is primarily a field-based operational role and requires frequent travel to client locations throughout the assigned territory. A company vehicle will be provided for business travel.

Some flexibility is also required to occasionally respond to urgent operational needs or client issues that may arise outside regular business hours.

Apply About employer

More about this job

Responsibilities

The Operations Manager will oversee a portfolio of clients to ensure operational excellence, service quality, and site profitability. They are responsible for managing day-to-day site operations, building client relationships, and coordinating with subcontractors to meet contractual requirements.

Requirements

Candidates must have relevant experience in operations or facility services management and demonstrated success in client relationship management. A valid driver's license and the ability to travel frequently within the assigned territory are required.

Skills

Operations management
Multi-site management
Facility services
Problem-solving
Leadership
Communication
Organizational skills
Decision-making
Business acumen
Budgeting
Cost control
Profitability analysis
Workforce planning
Territory management

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan
Company vehicle
Bonus program

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Facility Services
Multi-site Management
Client Retention
Subcontractor Management
Profitability
Budgeting
Cost Control
Territory Management
Workforce Planning
Service Quality
Commercial Cleaning
Business Development
Contract Management
Inventory Management
Health and Safety
Customer Service

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