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Added 4 mins ago
CO
Manager of Quality, Risk and Performance Improvement
Circle of Care, Sinai Health
Toronto, ON
- Full-time
We are looking for: A Full-Time Permanent Manager, Quality, Risk and Performance Improvement
Added 4 mins ago
Technical Officer, E-beam
National Research Council Canada
Ottawa, ON
Work arrangements: Due to the nature of the work and operational requirements, this position will require full-time physical presence at the NRC work location identified.
Added 1 hour ago
J
Data Partnerships
Jobgether
Canada
- Full-time
…growing AI and data technology company. You will leverage your professional network to identify potential customers and connect decision-makers with relevant business opportunities. There…
Added 1 hour ago
PH
Pharmacy Technician
Provincial Health Services Authority
Prince George, BC
- Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 1 hour ago
PH
General Practitioner in Radiation Oncology - BC Cancer - Victoria
Provincial Health Services Authority
Victoria, BC
- Full-time
…to join its team in beautiful Victoria. This site offers a full range of services in Medical Oncology, Radiation Oncology, Palliative Care, and support services such as Nutrition, Clinical…
Added 1 hour ago
PH
Pharmacy Technician
Provincial Health Services Authority
Victoria, BC
- Part-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 1 hour ago
PH
Pharmacy Technician
Provincial Health Services Authority
Victoria, BC
- Part-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 1 hour ago
PH
Pharmacy Technician
Provincial Health Services Authority
Victoria, BC
- Part-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 1 hour ago
PH
Medical Oncologist - BC Cancer - Prince George
Provincial Health Services Authority
Prince George, BC
- Full-time
BC Cancer - Prince George is a full-service cancer centre that serves 1100+ new patients annually, and offers a full range of services in Medical Oncology, Radiation Oncology, Palliative…
Added 1 hour ago
NA
Account Coordinator, Commercial SME
NFP, an Aon company (Canada)
Newmarket, ON
- Full-time
Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
Added 1 hour ago
CH
Health Care Aide
Covenant Health Canada
AB · Edmonton, AB
- Full-time
The Health Care Aide (HCA) is a regulated health professional who provides direct personal care and health support services to clients across the lifespan, in accordance with their scope of…
Added 1 hour ago
R&
Registered Massage Therapist
Relax & Renew RMT
ON · Ontario, Canada
- Full-time
Role Description: This is a full-time, on-site Registered Massage Therapist role based in Ontario, Canada, providing mobile massage services at client locations within the service region.…
Added 2 hours ago
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Entry level direct Marketing Management Trainee
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Hype Events | Midtown Toronto, ON | Full-Time | Fully Onsite
Added 2 hours ago
S
Specialty Training Program, Registered Nurse, Neonatal Intensive Care Unit (NICU) - BC Women's Hospital and Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 2 hours ago
RH
Registered Massage Therapist
Retrieve Health Centre
New Westminster, BC
- Full-time
Registered Massage Therapist (RMT) – Independent Contractor (Full time or Part time)
Added 3 hours ago
AH
Occupational Therapist II - Rehabilitation Oncology
Alberta Health Services
Grande Prairie, AB
- Part-time
…Therapist II (OT) to join our amazing team. You will directly support our valued patients by collaborating closely with Physiotherapists, Speech Language Pathologists and Therapy Assistants…
Added 3 hours ago
AH
Registered Nurse - Case Manager
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…Framework you demonstrate ability in the areas of personal and professional accountability, systems thinking, facilitating creative thinking, communicating and building relationships. Using…
Added 3 hours ago
AH
Registered Nurse - Case Manager/Interventionist
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…an exciting opportunity for you to work autonomously to your full scope of practice performing case management functions and providing direct clinical care. As a Registered Nurse, Case…
Added 3 hours ago
AH
Unit Manager - Acute Care
Alberta Health Services
Ponoka, AB
- Full-time
The Acute Care Manager has direct accountability for operations in Emergency Department, Medical Inpatient Unit and Obstetrical Services in Ponoka. Reporting to the Site Lead and in…
Added 3 hours ago
AH
Registered Nurse
Alberta Health Services
Rocky Mountain House, AB
- Temporary
…duties during the procedure, post anesthesia recovery room support, pre procedure and post procedure care. The surgical and endoscopy teams provide on call support as part of an assigned…
Added 3 hours ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…a Registered Nurse to join our Home Living team to provide professional support services in the homes of clients of all ages and stages of life. As a self-directed team member with…
Added 3 hours ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…Nurse to join our Supportive Living team to provide care and support to adults and seniors residing in congregate living settings. Supportive Living is a non-institutional alternative for…
Added 3 hours ago
AH
Registered Nurse - Palliative and End of Life Care
Alberta Health Services
Stony Plain, AB
- Temporary
…a Registered Nurse to join our Home Living team to provide professional support services in the homes of clients of all ages and stages of life. As a self-directed team member with…
Added 4 hours ago
ZA
Licensed Acupuncturist
Zen Acupuncture & Wellness YYC
Calgary, AB
- Full-time
Role Description The Licensed Acupuncturist will provide direct patient care through acupuncture and related therapies in an on-site clinical setting in Calgary, AB. Day-to-day…
Added 4 hours ago
S
Administrative Secretary, OBGYN Infrastructure - BC Women's Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
…administrative secretary is responsible for providing administrative support within the Department of Obstetrics and Division of Maternal Fetal Medicine. A collaborative service focus is…

United Services Group

Account Manager , Operations | Facility Services

Markham, ON, Canada
Oshawa, ON, Canada
Pickering, ON, Canada
Toronto, ON, Canada
Vaughan, ON, Canada

Salary: 80,000 to $85,000 per year.

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: 80,000 to $85,000 per year.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Account Manager , Operations | Facility Services

Region: Markham/Richmond Hill/ Scarborough/Vaughan /Oshawa/ Pickering

Permanent, Full-Time Position

Join United Services Group

Are you a hands-on manager recognized for your leadership, strong customer service skills, and ability to effectively manage multiple sites and priorities?

United Services Group is looking for an Operations Manager to oversee a portfolio of clients and ensure operational excellence within an assigned territory.

In this key role, you will be responsible for client satisfaction and retention, service quality, operational performance, and site profitability. You will work closely with our clients, subcontractors, and internal teams to ensure reliable, efficient, and high-quality service.

This opportunity is ideal for someone who enjoys being in the field, building strong relationships, finding solutions, and having a direct impact on operational success.

Key Responsibilities

Operations and Client Relationship Management

Manage the day-to-day operations of multiple sites within the assigned territory.

Serve as the primary point of contact for clients and build strong, long-lasting relationships.

Conduct regular site visits, client meetings, and performance reviews.

Anticipate client needs and promptly resolve operational issues.

Manage client concerns and escalations and coordinate the necessary service recovery actions.

Evaluate service quality and implement improvement plans when required.

Promote client satisfaction, retention, and continued relationship development.

Leadership and Service Quality

Work closely with subcontractors to ensure compliance with quality standards and contractual requirements.

Ensure effective communication between clients, subcontractors, and various internal departments.

Support initiatives focused on the development and continuous improvement of subcontractor service quality.

Promote a culture focused on accountability, health and safety, continuous improvement, and customer service excellence.

Financial Management and Business Development

Manage the operational performance and profitability of assigned sites.

Monitor budgets, labour costs, materials, inventory, and company assets.

Identify opportunities to grow revenue with existing clients, including contract expansion and special projects.

Support pricing, bidding, and business development initiatives.

Actively contribute to contract retention and the growth of the client portfolio.

Workforce Planning

Collaborate with the Talent Acquisition and Subcontractor Relations teams to ensure adequate site coverage.

Anticipate workforce requirements and contribute to recruitment, onboarding, and retention initiatives.

Ensure available resources meet operational requirements and client expectations.

What We're Looking For

Relevant experience in operations management, multi-site management, facility services, commercial cleaning, territory management, or a similar service-based environment.

Demonstrated experience in client relationship management and problem-solving.

Ability to manage multiple sites, clients, and priorities simultaneously.

Strong leadership, communication, organizational, and decision-making skills.

Business acumen with a solid understanding of budgets, cost control, and profitability.

Ability to work independently in a dynamic and constantly evolving environment.

A proactive, solutions- and results-oriented approach.

Valid driver's licence and the ability to travel frequently throughout the assigned territory.

Proficiency in French and English [if required for the responsibilities of the position].

What We Offer

Permanent, full-time position.

Salary: 80,000 to $85,000 per year.

Bonus program

Company vehicle provided for business travel.

Comprehensive benefits program.

A position offering autonomy and responsibility in managing your territory.

The opportunity to have a direct impact on client satisfaction and operational success.

A dynamic work environment focused on collaboration and continuous improvement.

Professional development and advancement opportunities within the organization.

Travel and Availability

This is primarily a field-based operational role and requires frequent travel to client locations throughout the assigned territory. A company vehicle will be provided for business travel.

Some flexibility is also required to occasionally respond to urgent operational needs or client issues that may arise outside regular business hours.

Apply About employer

More about this job

Responsibilities

The Operations Manager will oversee a portfolio of clients to ensure operational excellence, service quality, and site profitability. They are responsible for managing day-to-day site operations, building client relationships, and coordinating with subcontractors to meet contractual requirements.

Requirements

Candidates must have relevant experience in operations or facility services management and demonstrated success in client relationship management. A valid driver's license and the ability to travel frequently within the assigned territory are required.

Skills

Operations management
Multi-site management
Facility services
Problem-solving
Leadership
Communication
Organizational skills
Decision-making
Business acumen
Budgeting
Cost control
Profitability analysis
Workforce planning
Territory management

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan
Company vehicle
Bonus program

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Facility Services
Multi-site Management
Client Retention
Subcontractor Management
Profitability
Budgeting
Cost Control
Territory Management
Workforce Planning
Service Quality
Commercial Cleaning
Business Development
Contract Management
Inventory Management
Health and Safety
Customer Service

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