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Added 17 mins ago
TU
Finance and Administrative Coordinator
The University of British Columbia
Vancouver, BC
- $4,719 to $4,960 CAD / month
- Full-time
…members, and tenancy contracts. Administratively, they provide operations support to the Manager, Finance and Administration and the Manager, Membership…
Added 17 mins ago
NB
Senior Wealth Associate
National Bank of Canada
Toronto, ON
- Full-time
…advisors to ensure exceptional customer service and smooth branch…
Added 17 mins ago
NB
Senior Analyst - SSI Expert
National Bank of Canada
Montreal, QC
- Full-time
Within the OTC Operations department, you are part of a team of approximately 160 colleagues and report to an Operations Manager. Our team stands out for its expertise in derivative…
Added 17 mins ago
NB
Wealth Associate
National Bank of Canada
Winnipeg, MB
- Full-time
Two years of relevant experience in banking operations, wealth management, insurance, financial services, client service, administration, or another role requiring careful follow-through…
Added 17 mins ago
NB
Wealth Associate
National Bank of Canada
Calgary, AB
- Full-time
Carry out routine operations related to financial transactions (e.g., purchases and sales of securities, necessary transaction adjustments)
Added 17 mins ago
NB
Wealth Associate
National Bank of Canada
Calgary, AB
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 47 mins ago
AH
Occupational Therapist II - Rehabilitation Oncology
Alberta Health Services
Grande Prairie, AB
- Part-time
…comprehensive care. You will also have the ability to develop services, program and patient education materials. Reporting to the Manager, Supportive Care, the OTII will provide adult…
Added 47 mins ago
AH
Physiotherapist II
Alberta Health Services
Spirit River, AB
- Full-time
As a Physiotherapist II, you will provide coordination of physiotherapy and other allied health clinical services. You will provide supervision to students and team members as assigned. You…
Added 47 mins ago
AH
Maintenance Worker III
Alberta Health Services
Camrose, AB
- Temporary
…consultation with the Facilities, Maintenance and Engineering Manager and in accordance with accepted standards, regulations and procedures. The incumbent is responsible for completing…
Added 47 mins ago
NR
Program Specialist
Niagara Region
ON · Niagara, ON
- Full-time
Reporting to the Manager of Planning, Evaluation, and Continuous Quality Improvement, this role leads the delivery of complex strategic initiatives in public health, with accountability for…
Added 47 mins ago
AH
Unit Manager - Acute Care
Alberta Health Services
Ponoka, AB
- Full-time
The Acute Care Manager has direct accountability for operations in Emergency Department, Medical Inpatient Unit and Obstetrical Services in Ponoka. Reporting to the Site Lead and in…
Added 47 mins ago
AH
Supervisor
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Reporting to the Manager, Patient Food Services, the Supervisor has responsibility for maintaining operations at the site level, aligning AHS, NFS and site priorities with the delivery of…
Added 47 mins ago
E
Care & Support Representative (Temporary Contract)
Engaged
Remote, Canada
- $18 to $23 CAD / hour
- Full-time
- Remote
Escalate crisis situations in a prompt and caring manner to the Care & Support Lead, Local Relationship Manager, Regional Director, and/or third-party mental health services
Added 1 hour ago
NF
Sales Team Manager - Calgary
Neilson Financial Services
Calgary, AB
- Full-time
…the USA, Canada, Ireland, and Australia in addition to our UK…
Added 1 hour ago
G
Camp Facility Manager
GoodWork.ca
Big Trout Lake, ON
- Full-time
Reporting to the Board of Directors and working closely with the Administrative Manager, the Camp Facility Manager oversees all aspects of camp operations including facilities maintenance,…
Added 1 hour ago
CO
Maintenance Technician I
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Characteristic: Under the general supervision of the Maintenance Supervisor and Manager of Maintenance Services.
Added 1 hour ago
KG
Property Manager (Oakville)
Kipling Group
Toronto, ON
- Full-time
…and Edmonton. Kipling provides integrated property management services across industrial, retail, office, and multi-family real estate, delivering disciplined operations, strong financial…
Added 1 hour ago
KG
Building Maintenance Technician (Toronto)
Kipling Group
Toronto, ON
- Full-time
…and Edmonton. Kipling provides integrated property management services across industrial, retail, office, and multi-family real estate, delivering disciplined operations, strong financial…
Added 1 hour ago
OT
Restaurant Assistant Manager
One Therapy Network
Revelstoke, BC
- Full-time
The Assistant Manager works with the Manager to supervise overall shift and daily operations. This includes operating the restaurant according to A&W Standards, WorkSafeBC, and…
Added 1 hour ago
RP
Counter Sales Representative
Reliable Parts Ltd.
Calgary, AB
- Full-time
…retail spaces. We pride ourselves on the exceptional products, services, and value we add to the appliance parts service and repair…
Added 1 hour ago
VF
Facility Operator
Vivo for Healthier Generations
Calgary, AB
- Full-time
…augers, pumps, and floor cleaning machinery to support facility…
Added 1 hour ago
C
Consulting Manager-Scrum Master, Life Sciences w/ Manufacturing exp. Consulting
Cognizant
Halifax, NS
- Full-time
Level: Manager/ Location: Halifax (Work Model: Hybrid)
Added 1 hour ago
H
Global Mining Practice Business Development Leader
HDR
Corner Brook, NL
- Full-time
…permitting and feasibility through detailed design, construction, operations, water and mine waste management, and closure and reclamation. You’ll connect clients with integrated technical,…
Added 2 hours ago
Technical Services Manager
Rentokil Initial
Vancouver, BC
…broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through…
Added 2 hours ago
Technical Services Manager
Rentokil Initial
Surrey, BC
…broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through…

United Services Group

Account Manager , Operations | Facility Services

Markham, ON, Canada
Oshawa, ON, Canada
Pickering, ON, Canada
Toronto, ON, Canada
Vaughan, ON, Canada

Salary: 80,000 to $85,000 per year.

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: 80,000 to $85,000 per year.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Account Manager , Operations | Facility Services

Region: Markham/Richmond Hill/ Scarborough/Vaughan /Oshawa/ Pickering

Permanent, Full-Time Position

Join United Services Group

Are you a hands-on manager recognized for your leadership, strong customer service skills, and ability to effectively manage multiple sites and priorities?

United Services Group is looking for an Operations Manager to oversee a portfolio of clients and ensure operational excellence within an assigned territory.

In this key role, you will be responsible for client satisfaction and retention, service quality, operational performance, and site profitability. You will work closely with our clients, subcontractors, and internal teams to ensure reliable, efficient, and high-quality service.

This opportunity is ideal for someone who enjoys being in the field, building strong relationships, finding solutions, and having a direct impact on operational success.

Key Responsibilities

Operations and Client Relationship Management

Manage the day-to-day operations of multiple sites within the assigned territory.

Serve as the primary point of contact for clients and build strong, long-lasting relationships.

Conduct regular site visits, client meetings, and performance reviews.

Anticipate client needs and promptly resolve operational issues.

Manage client concerns and escalations and coordinate the necessary service recovery actions.

Evaluate service quality and implement improvement plans when required.

Promote client satisfaction, retention, and continued relationship development.

Leadership and Service Quality

Work closely with subcontractors to ensure compliance with quality standards and contractual requirements.

Ensure effective communication between clients, subcontractors, and various internal departments.

Support initiatives focused on the development and continuous improvement of subcontractor service quality.

Promote a culture focused on accountability, health and safety, continuous improvement, and customer service excellence.

Financial Management and Business Development

Manage the operational performance and profitability of assigned sites.

Monitor budgets, labour costs, materials, inventory, and company assets.

Identify opportunities to grow revenue with existing clients, including contract expansion and special projects.

Support pricing, bidding, and business development initiatives.

Actively contribute to contract retention and the growth of the client portfolio.

Workforce Planning

Collaborate with the Talent Acquisition and Subcontractor Relations teams to ensure adequate site coverage.

Anticipate workforce requirements and contribute to recruitment, onboarding, and retention initiatives.

Ensure available resources meet operational requirements and client expectations.

What We're Looking For

Relevant experience in operations management, multi-site management, facility services, commercial cleaning, territory management, or a similar service-based environment.

Demonstrated experience in client relationship management and problem-solving.

Ability to manage multiple sites, clients, and priorities simultaneously.

Strong leadership, communication, organizational, and decision-making skills.

Business acumen with a solid understanding of budgets, cost control, and profitability.

Ability to work independently in a dynamic and constantly evolving environment.

A proactive, solutions- and results-oriented approach.

Valid driver's licence and the ability to travel frequently throughout the assigned territory.

Proficiency in French and English [if required for the responsibilities of the position].

What We Offer

Permanent, full-time position.

Salary: 80,000 to $85,000 per year.

Bonus program

Company vehicle provided for business travel.

Comprehensive benefits program.

A position offering autonomy and responsibility in managing your territory.

The opportunity to have a direct impact on client satisfaction and operational success.

A dynamic work environment focused on collaboration and continuous improvement.

Professional development and advancement opportunities within the organization.

Travel and Availability

This is primarily a field-based operational role and requires frequent travel to client locations throughout the assigned territory. A company vehicle will be provided for business travel.

Some flexibility is also required to occasionally respond to urgent operational needs or client issues that may arise outside regular business hours.

Apply About employer

More about this job

Responsibilities

The Operations Manager will oversee a portfolio of clients to ensure operational excellence, service quality, and site profitability. They are responsible for managing day-to-day site operations, building client relationships, and coordinating with subcontractors to meet contractual requirements.

Requirements

Candidates must have relevant experience in operations or facility services management and demonstrated success in client relationship management. A valid driver's license and the ability to travel frequently within the assigned territory are required.

Skills

Operations management
Multi-site management
Facility services
Problem-solving
Leadership
Communication
Organizational skills
Decision-making
Business acumen
Budgeting
Cost control
Profitability analysis
Workforce planning
Territory management

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan
Company vehicle
Bonus program

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Facility Services
Multi-site Management
Client Retention
Subcontractor Management
Profitability
Budgeting
Cost Control
Territory Management
Workforce Planning
Service Quality
Commercial Cleaning
Business Development
Contract Management
Inventory Management
Health and Safety
Customer Service

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