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Added 8 mins ago
KA
Body shop production Manager
Kaizen Automotive Group
Calgary, AB
- Full-time
The Body Shop Production Manager is responsible for overseeing the daily production operations of the collision repair facility, ensuring vehicles move efficiently through the repair…
Added 8 mins ago
O&
Grill Cook - La Plume
Oliver & Bonacini
Toronto, ON
- Full-time
Our Cooks bring inspired quality to everything they do. Their passion for food and cooking is infectious, and they’re driven to serve the very best, every time. They keep their station…
Added 8 mins ago
TC
Water Resource Engineer
The Corporation of The City of Victoria
Victoria, BC
- Other
Adopts and implements quality control processes and procedures and participates in sustaining the Quality Management System (QMS) through Quality Audits and business process improvements.
Added 8 mins ago
W
(CAN) Préposé aux livraisons directes à la succursale
Walmart
Magog, QC
- Full-time
Works closely with the Operations Manager and Office Support Associate to identify and resolve receiving issues or discrepancies efficiently.
Added 8 mins ago
E
Project Coordinator
EllisDon
Ottawa, ON · ON · Ontario Projects
- Full-time
Conduct quality control activities, inspection programs and periodic updating of construction progress records
Added 23 mins ago
New York Fries - Supervisor
Recipe Unlimited
Newmarket, ON
Follow all New York Fries standards, outlined by the Store Manager, Regional Business Development Manager and New York Fries Executive team
Added 23 mins ago
MH
Housekeeping Associate
MasterBUILT Hotels Ltd.
Bonnyville, AB
- Part-time
Strong attention to detail, quality workmanship
Added 23 mins ago
MH
Housekeeping Associate
MasterBUILT Hotels Ltd.
Ladysmith, BC
- Full-time
Strong attention to detail, quality workmanship
Added 23 mins ago
MH
Laundry Associate
MasterBUILT Hotels Ltd.
Ladysmith, BC
- Full-time
Strong attention to detail, quality workmanship
Added 23 mins ago
S
Accounts Payable Manager (15 month term)
Stantec
Edmonton, AB
- Full-time
The Manager provides leadership and oversight for Accounts Payable operations, ensuring the delivery of high-quality, efficient, and compliant services that support organizational…
Added 38 mins ago
T
Software Engineer II Full Stack (Branch Systems)
TD
London, ON · Toronto, ON
- Full-time
…partnering with engineering, infrastructure, business, and control teams to deliver effective…
Added 38 mins ago
MU
Operations, Housing and Conference Services Manager
McGill University
Res. Carrefour Sherb
- Full-time
…Accommodations, the Operations, Housing and Conference Services Manager is responsible for managing the Student Housing and Conference Services unit. The Manager will provide the planning,…
Added 38 mins ago
A
Cook Casual , Long Term care, AgeCare Elmira
AgeCare
Elmira, ON · AgeCare Elmira
- Part-time
…authority and/or brings to the attention of the Food Services…
Added 38 mins ago
C
Deli Manager (Station Square Food Store - North Central Co-op)
Co-op
Fort Saskatchewan, AB
- Full-time
We invite applications for the position of Deli Manager to join our Food Division Team at our Station Square Food Store located in Fort Saskatchewan, Alberta. We are looking for an…
Added 52 mins ago
SS
Director of Care (RN)
Sienna Senior Living
Markham, ON
- Full-time
Reporting to the Manager, Clinical Compliance Excellence , the Director of Care is a critical role within the community ensuring that the home operates efficiently and delivers high-quality…
Added 52 mins ago
S
Shift Manager - Operations
Stelco
Lake Erie Works
- Full-time
…understand that twenty-first century competition demands the highest quality products, period. So, Stelco is bringing together the people, technology, and unmatched market knowledge to,…
Added 52 mins ago
PG
Media Planning, Manager
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
As a Planning Manager at Starcom, you will oversee a team of media professionals in developing ideas and activations that drive human connections. You will lead the team in pursuing…
Added 52 mins ago
M
Associate Director Electrical Construction
Mace
Vancouver, BC
- Full-time
…roles - Operations Director, Associate Director, and Senior Manager, to join multidisciplinary projects in Vancouver, British Columbia, Canada. Whether you are a Mace colleague ready for a…
Added 52 mins ago
M
Associate Director Quantity Surveyor
Mace
Vancouver, BC
- Full-time
…roles - Operations Director, Associate Director, and Senior Manager, to join multidisciplinary projects in Vancouver, British Columbia, Canada. Whether you are a Mace colleague ready for a…
Added 52 mins ago
Document Controller - Construction (Mackenzie)
IREN
AB · Mackenzie
The Document Controller owns the construction record for the Mackenzie expansion. Reporting to the Construction Manager, you run document control for a live, multi-discipline site: drawings…
Added 52 mins ago
Construction Superintendent - Network (Mackenzie)
IREN
AB · Mackenzie
…the compute deployment teams. Reporting to the Construction Manager, you'll direct network General Foremen across day and night crews and collaborate with internal IT/Network, contractors,…
Added 1 hour ago
CS
General Manager Restaurant Operations Scotia Place
Calgary Stampeder Football Club
Calgary, AB
- Full-time
The General Manager is responsible for the overall leadership, performance, and success of the restaurant. This role oversees all front-of-house operations, recruitment and development of…
Added 1 hour ago
FH
Coordinator, Housekeeping Services
Fraser Health
Burnaby, BC
- Full-time
Participates in the monitoring, analysis, and reporting of quality assurance and control imperatives for housekeeping services. Assists in implementing, managing and conducting audit…
Added 1 hour ago
S
Chemist, Geochemistry
SGS
Burnaby, BC
- Full-time
…dilutions, setting up analytical batches and analysis, batch Quality Control, approving and releasing of results to the data centre, disposal of samples and filling of lab…
Added 1 hour ago
SC
Project Engineer - Wausau, WI
Scherrer Construction
Burlington, ON
- Full-time
Scherrer Construction has been providing top-quality and customized construction solutions since 1928. We work closely with our clients to deliver superior craftsmanship that precisely…

United Services Group

Account Manager , Operations | Facility Services

Markham, ON, Canada
Oshawa, ON, Canada
Pickering, ON, Canada
Toronto, ON, Canada
Vaughan, ON, Canada

Salary: 80,000 to $85,000 per year.

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: 80,000 to $85,000 per year.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Account Manager , Operations | Facility Services

Region: Markham/Richmond Hill/ Scarborough/Vaughan /Oshawa/ Pickering

Permanent, Full-Time Position

Join United Services Group

Are you a hands-on manager recognized for your leadership, strong customer service skills, and ability to effectively manage multiple sites and priorities?

United Services Group is looking for an Operations Manager to oversee a portfolio of clients and ensure operational excellence within an assigned territory.

In this key role, you will be responsible for client satisfaction and retention, service quality, operational performance, and site profitability. You will work closely with our clients, subcontractors, and internal teams to ensure reliable, efficient, and high-quality service.

This opportunity is ideal for someone who enjoys being in the field, building strong relationships, finding solutions, and having a direct impact on operational success.

Key Responsibilities

Operations and Client Relationship Management

Manage the day-to-day operations of multiple sites within the assigned territory.

Serve as the primary point of contact for clients and build strong, long-lasting relationships.

Conduct regular site visits, client meetings, and performance reviews.

Anticipate client needs and promptly resolve operational issues.

Manage client concerns and escalations and coordinate the necessary service recovery actions.

Evaluate service quality and implement improvement plans when required.

Promote client satisfaction, retention, and continued relationship development.

Leadership and Service Quality

Work closely with subcontractors to ensure compliance with quality standards and contractual requirements.

Ensure effective communication between clients, subcontractors, and various internal departments.

Support initiatives focused on the development and continuous improvement of subcontractor service quality.

Promote a culture focused on accountability, health and safety, continuous improvement, and customer service excellence.

Financial Management and Business Development

Manage the operational performance and profitability of assigned sites.

Monitor budgets, labour costs, materials, inventory, and company assets.

Identify opportunities to grow revenue with existing clients, including contract expansion and special projects.

Support pricing, bidding, and business development initiatives.

Actively contribute to contract retention and the growth of the client portfolio.

Workforce Planning

Collaborate with the Talent Acquisition and Subcontractor Relations teams to ensure adequate site coverage.

Anticipate workforce requirements and contribute to recruitment, onboarding, and retention initiatives.

Ensure available resources meet operational requirements and client expectations.

What We're Looking For

Relevant experience in operations management, multi-site management, facility services, commercial cleaning, territory management, or a similar service-based environment.

Demonstrated experience in client relationship management and problem-solving.

Ability to manage multiple sites, clients, and priorities simultaneously.

Strong leadership, communication, organizational, and decision-making skills.

Business acumen with a solid understanding of budgets, cost control, and profitability.

Ability to work independently in a dynamic and constantly evolving environment.

A proactive, solutions- and results-oriented approach.

Valid driver's licence and the ability to travel frequently throughout the assigned territory.

Proficiency in French and English [if required for the responsibilities of the position].

What We Offer

Permanent, full-time position.

Salary: 80,000 to $85,000 per year.

Bonus program

Company vehicle provided for business travel.

Comprehensive benefits program.

A position offering autonomy and responsibility in managing your territory.

The opportunity to have a direct impact on client satisfaction and operational success.

A dynamic work environment focused on collaboration and continuous improvement.

Professional development and advancement opportunities within the organization.

Travel and Availability

This is primarily a field-based operational role and requires frequent travel to client locations throughout the assigned territory. A company vehicle will be provided for business travel.

Some flexibility is also required to occasionally respond to urgent operational needs or client issues that may arise outside regular business hours.

Apply About employer

More about this job

Responsibilities

The Operations Manager will oversee a portfolio of clients to ensure operational excellence, service quality, and site profitability. They are responsible for managing day-to-day site operations, building client relationships, and coordinating with subcontractors to meet contractual requirements.

Requirements

Candidates must have relevant experience in operations or facility services management and demonstrated success in client relationship management. A valid driver's license and the ability to travel frequently within the assigned territory are required.

Skills

Operations management
Multi-site management
Facility services
Problem-solving
Leadership
Communication
Organizational skills
Decision-making
Business acumen
Budgeting
Cost control
Profitability analysis
Workforce planning
Territory management

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan
Company vehicle
Bonus program

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Facility Services
Multi-site Management
Client Retention
Subcontractor Management
Profitability
Budgeting
Cost Control
Territory Management
Workforce Planning
Service Quality
Commercial Cleaning
Business Development
Contract Management
Inventory Management
Health and Safety
Customer Service

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