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Added 11 mins ago
GE
Senior Project Manager
Gibson Energy
AB · Alberta, Canada
- Full-time
For over 70 years, Gibson has been defined by our people - those who seize opportunities and make exceptional customer service a part of everything we do. We believe employees should share…
Added 11 mins ago
CE
General Manager
Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Oversee all aspects of plant operations, including Production, Engineering, Materials, Maintenance, Quality, Human Resources, Finance, and IT.
Added 11 mins ago
TE
District Manager - Calgary
TK Elevator
Calgary, AB
- Full-time
Lead by example in customer service and ensure follow-up on customer issues.
Added 25 mins ago
BG
Territory Manager
Brandt Group of Companies
Regina, SK
- Full-time
The Territory Manager is responsible for driving business growth and market share within an assigned Area of Responsibility (AoR). This role focuses on building and maintaining strong…
Added 40 mins ago
LC
Grocery Department Manager Full Time Day
Loblaw Companies Limited
Edmonton, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 40 mins ago
GE
District Manager - Industrial & Vacuum Services
GFL Environmental Inc.
Surrey, BC
- Full-time
The District Manager leads and grows the newly integrated Industrial & Vacuum Services division across the district, ensuring high standards in hydro excavation, hazardous and non-hazardous…
Added 40 mins ago
R
Assistant Branch Operations Manager
RBC
Ottawa, ON
- Full-time
The RBC Dominion Securities Management team located in Ottawa Little Italy is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager…
Added 40 mins ago
L
Warehouse Generalist
Lineage
Montreal, QC
- Full-time
Shift: Monday to Friday 2:00 PM to 10:00 PM or 3:30 PM to 11:30 PM. The final shift schedule will be determined by the hiring manager at the time of hire.
Added 40 mins ago
T
Customer Experience Associate
TD
Calgary, AB
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 40 mins ago
T
PIA Client Service Associate
TD
Burlington, ON
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
Added 40 mins ago
Sales Associate, Sales & Partnerships - Scotia iTRADE (Mandarin/Cantonese)
Scotiabank
Toronto, ON
The Sales Associate contributes to the overall success of the Sales & Partnerships team in Canada, ensuring specific individual goals and initiatives are delivered in support of the team’s…
Added 56 mins ago
Director - Global Sales and Business Development
L3Harris Technologies
ON · Waterdown, ON
…Leader and partners closely with the Vice President and General Manager of WESCAM. The ideal candidate has a successful track record of selling into the international defense community, is…
Added 56 mins ago
DO
Practice Improvement Coach, Interior-Kelowna
Doctors of BC
Kelowna, BC
- Full-time
Reporting to the Manager, Practice Support Service Delivery the Practice Improvement Coach supports improvements in primary care in the family practice setting while developing quality…
Added 56 mins ago
CC
Retail Store Manager
Canna Cabana
Windsor, ON · Walker, Windsor, ON
- $50,000 CAD / year
- Full-time
Our retail Cannabis Retail Store Manager (SM) is vital to delivering a distinctive shopping experience. The SM is primarily responsible for working collaboratively with the company…
Added 56 mins ago
PA
Junior Parts Advisor
Pfaff Automotive Partners Inc.
Newmarket, ON
- Full-time
Performs other duties as required by the Fixed Operations Manager to ensure the successful operation of the dealership.
Added 1 hour ago
Sales Associate-Retail
Roots
BC · W. Vancouver, BC
We are currently hiring for a Sales Associate. Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to…
Added 1 hour ago
Shopping Centre Manager
Harvard
Regina, SK
Reporting to the Senior Shopping Centre Manager this position is a member of a portfolio team working collaboratively with other members responsible for marketing, administration,…
Added 1 hour ago
R
Relationship Manager, Business Market
RBC
Ottawa, ON
- Full-time
Be on your client’s path, visit your clients on-site to gain a thorough understanding of their business objectives and operations, as permitted
Added 1 hour ago
VC
Practice Manager - Brandon Hills Veterinary Clinic
VetCare Canada
Brandon, MB
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 1 hour ago
T
Software Engineer II Full Stack (Branch Systems)
TD
London, ON · Toronto, ON
- Full-time
Added 1 hour ago
HR
Specialist, Designated Beauty Advisor (DBA) - La Prairie
Holt Renfrew
Mississauga, ON
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 1 hour ago
WM
Plant Maintenance Technician/Millwright, Overnight Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
…expertise and determination. Reporting to the Plant Maintenance Manager, you'll help drive the success of our operations, ensuring the plant runs smoothly and safely at all…
Added 1 hour ago
BG
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
London, ON
- Full-time
The Compact Construction Equipment Territory Manager is responsible for selling new and used compact construction equipment within an assigned Area of Responsibility (AOR). This role…
Added 1 hour ago
Application Architect, Scotiabank
Scotiabank
Toronto, ON
The Global Operations Technology (GOT) team develops and manages innovative products designed to support the ever-changing threat landscape. We work in close partnership with our Corporate…
Added 1 hour ago
M
Senior Technology Project Manager, Group Functions Technology
Manulife
Toronto, ON
- Full-time
Working within Technology Business Management & Strategy in Group Functions Technology, the Senior Technology Project Manager will drive the successful delivery of strategic initiatives…

United Services Group

Account Manager , Operations | Facility Services

Markham, ON, Canada
Oshawa, ON, Canada
Pickering, ON, Canada
Toronto, ON, Canada
Vaughan, ON, Canada

Salary: 80,000 to $85,000 per year.

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary: 80,000 to $85,000 per year.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Account Manager , Operations | Facility Services

Region: Markham/Richmond Hill/ Scarborough/Vaughan /Oshawa/ Pickering

Permanent, Full-Time Position

Join United Services Group

Are you a hands-on manager recognized for your leadership, strong customer service skills, and ability to effectively manage multiple sites and priorities?

United Services Group is looking for an Operations Manager to oversee a portfolio of clients and ensure operational excellence within an assigned territory.

In this key role, you will be responsible for client satisfaction and retention, service quality, operational performance, and site profitability. You will work closely with our clients, subcontractors, and internal teams to ensure reliable, efficient, and high-quality service.

This opportunity is ideal for someone who enjoys being in the field, building strong relationships, finding solutions, and having a direct impact on operational success.

Key Responsibilities

Operations and Client Relationship Management

Manage the day-to-day operations of multiple sites within the assigned territory.

Serve as the primary point of contact for clients and build strong, long-lasting relationships.

Conduct regular site visits, client meetings, and performance reviews.

Anticipate client needs and promptly resolve operational issues.

Manage client concerns and escalations and coordinate the necessary service recovery actions.

Evaluate service quality and implement improvement plans when required.

Promote client satisfaction, retention, and continued relationship development.

Leadership and Service Quality

Work closely with subcontractors to ensure compliance with quality standards and contractual requirements.

Ensure effective communication between clients, subcontractors, and various internal departments.

Support initiatives focused on the development and continuous improvement of subcontractor service quality.

Promote a culture focused on accountability, health and safety, continuous improvement, and customer service excellence.

Financial Management and Business Development

Manage the operational performance and profitability of assigned sites.

Monitor budgets, labour costs, materials, inventory, and company assets.

Identify opportunities to grow revenue with existing clients, including contract expansion and special projects.

Support pricing, bidding, and business development initiatives.

Actively contribute to contract retention and the growth of the client portfolio.

Workforce Planning

Collaborate with the Talent Acquisition and Subcontractor Relations teams to ensure adequate site coverage.

Anticipate workforce requirements and contribute to recruitment, onboarding, and retention initiatives.

Ensure available resources meet operational requirements and client expectations.

What We're Looking For

Relevant experience in operations management, multi-site management, facility services, commercial cleaning, territory management, or a similar service-based environment.

Demonstrated experience in client relationship management and problem-solving.

Ability to manage multiple sites, clients, and priorities simultaneously.

Strong leadership, communication, organizational, and decision-making skills.

Business acumen with a solid understanding of budgets, cost control, and profitability.

Ability to work independently in a dynamic and constantly evolving environment.

A proactive, solutions- and results-oriented approach.

Valid driver's licence and the ability to travel frequently throughout the assigned territory.

Proficiency in French and English [if required for the responsibilities of the position].

What We Offer

Permanent, full-time position.

Salary: 80,000 to $85,000 per year.

Bonus program

Company vehicle provided for business travel.

Comprehensive benefits program.

A position offering autonomy and responsibility in managing your territory.

The opportunity to have a direct impact on client satisfaction and operational success.

A dynamic work environment focused on collaboration and continuous improvement.

Professional development and advancement opportunities within the organization.

Travel and Availability

This is primarily a field-based operational role and requires frequent travel to client locations throughout the assigned territory. A company vehicle will be provided for business travel.

Some flexibility is also required to occasionally respond to urgent operational needs or client issues that may arise outside regular business hours.

Apply About employer

More about this job

Responsibilities

The Operations Manager will oversee a portfolio of clients to ensure operational excellence, service quality, and site profitability. They are responsible for managing day-to-day site operations, building client relationships, and coordinating with subcontractors to meet contractual requirements.

Requirements

Candidates must have relevant experience in operations or facility services management and demonstrated success in client relationship management. A valid driver's license and the ability to travel frequently within the assigned territory are required.

Skills

Operations management
Multi-site management
Facility services
Problem-solving
Leadership
Communication
Organizational skills
Decision-making
Business acumen
Budgeting
Cost control
Profitability analysis
Workforce planning
Territory management

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan
Company vehicle
Bonus program

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Facility Services
Multi-site Management
Client Retention
Subcontractor Management
Profitability
Budgeting
Cost Control
Territory Management
Workforce Planning
Service Quality
Commercial Cleaning
Business Development
Contract Management
Inventory Management
Health and Safety
Customer Service

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