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Added 19 mins ago
NF
Produce Assistant Department Manager Full Time Day
No Frills
ON · Ontario, Canada
- Full-time
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Added 19 mins ago
NF
Produce Assistant Department Manager Full Time Evening
No Frills
ON · Ontario, Canada
- Full-time
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Added 19 mins ago
MC
Cloud Operations Engineer – Azure AKS Terraform (36170)
Myticas Consulting
Toronto, ON
- Full-time
Reporting to the Manager, Cloud Operations, the successful candidate will be responsible for deploying, maintaining, supporting, and optimizing a mission-critical SaaS environment hosted on…
Added 41 mins ago
FF
Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
Oshawa, ON
- Part-time
Must exercise independent judgment and discretion partnering with Store Sales Manager as needed
Added 41 mins ago
A
Controls Manager
Actalent
Ottawa, ON
- $50 to $60 CAD / hour
- Contract
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Added 49 mins ago
MG
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- $60,000 to $120,000 CAD / year
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Identify opportunities to improve the company’s design process.
Added 1 hour ago
AC
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- $55 to $70 CAD / hour
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Added 1 hour ago
GE
Blaze Bar & Grill Server
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- Full-time
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Added 1 hour ago
GB
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Added 1 hour ago
GB
Payroll Master
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- Full-time
We are looking for a Payroll Master to join our Human Experience team! You will gather, verify, and process payroll-related information. The successful candidate will be responsible for all…
Added 1 hour ago
EC
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- Full-time
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As the Senior Product Manager, Ad Relevance you will lead key advertising technologies within our stack and make them outstanding in delivering speed for advertisers. You will identify and…
Added 1 hour ago
EC
Senior Product Manager, Ad Ranking
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- Full-time
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Added 1 hour ago
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Added 1 hour ago
BS
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- Full-time
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- Full-time
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- Full-time
Make an impact with our Tax team as a Senior Manager. This diverse team of professionals delivers customized tax strategies within a complex and dynamic regulatory framework. As a trusted…
Added 2 hours ago
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IMAX is seeking a Senior Procurement Project Specialist to join our Global Procurement team. Reporting to the Senior Manager, Global Procurement, this role will lead complex Direct and…
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Added 2 hours ago
A
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- From $90,000 CAD / year
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Added 2 hours ago
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- $70 to $85 CAD / hour
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Added 2 hours ago
M
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Added 2 hours ago
HD
Associé général d'Entrepôt - Mardi au Vendredi 8:30 a.m. à 5:00 p.m. et Samedi 6:30 a.m. à 3:00 p.m.
HOME DEPOT CANADA, INC.
Montréal, QC
- Full-time
- On-site
In this role, you will be responsible for performing the necessary job tasks and activities assigned to process the flow of goods through the Distribution Centre. These processes are varied…

United Services Group

Area Manager - Charlottetown, PEI

Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

The key focus areas of this role are in managing:

Customer Experience & Retention
Communication between United, Customer & Partner
Performance of our Partners & Cleaners
Overall Store Operations (Including store budgets, profitability & KPI’s)
Quality Standards & Audits
Training
Cost Management
Increasing Revenue & Profits per Store and Customer Banners
United & Customer Processes, Policies & Guidelines
Support to other Area Managers as required

Duties and Responsibilities

Planning & Budgeting:

Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
Implement store level budgets.
Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.

Customer Relationships & Communication:

Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United.
Address store level customer concerns and provide timely and effective solutions to problems.
Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM's) & Customer V.P level)
Participate in:
- Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works.
- - Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer.
  - Weekly or as required, store compliancy walks with customers.
  - Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.

Internal Communication:

Lead and coordinate all store level communication with United Partners daily on issues and actions.

Set expectations with Partners, provide training, coaching & mentoring.
Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).

Process Compliances:

· Lead all process initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps.

Lead store level customer store/calibration walks.
Lead process adoption in Salesforce.
Responsible for managing business using United technologies provided (e.g., Salesforce/Outlook).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.
- Support Partner Change Overs (PCO) with Partnership team.
- Material Ordering.
- In-Store Specials.
- Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
- Create and implement Periodic Schedules.
- A.R.I and H & S Compliance
- I.D Badging & uniform compliance for all Partners & cleaners
- In Store Partner Training and support Partner Effectiveness in Partner training Program
- Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners
- Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes

Cost Management & Controls:

Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.
Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
Support Sr. Mgmt. for operational costing for new & existing business.
Monitor asset inventory, including but not limited to, equipment, supplies at store level.

Revenue growth in existing business:

Implement transitions of new business in stores in compliance with customer transition process.

Lead growth of In-store business by upselling Special services.

Workforce & Performance Management:

Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)

Recruitment, Training & Development:

Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.
Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team

Technology & Assets:

Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.

Additional Responsibilities:

Perform daily functions in alignment with company mission, vision, and values.
Work in compliance with all United, legal & health & safety policies and protocols.
Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Other Job Requirements and Expectations:

Available to address customer and Partner needs and concerns in a timely manner.
Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high level of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.

Skills:

Business acumen
Communication Skills: Active listening, verbal, and written communication skills
Advanced Technology competency
Managing budgeting & costing
Expertise in floor-care and cleaning procedures is an asset.
Process and compliancy driven.
Superior time management and problem-solving skills.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Area Manager is responsible for overseeing daily janitorial operations, managing customer relationships, and ensuring store-level profitability and quality standards. They lead partner performance, coordinate site transitions, and implement company policies across multiple retail and commercial locations.

Requirements

Candidates should possess strong business acumen, advanced technology competency, and expertise in budgeting and cost control. Superior time management, problem-solving skills, and the ability to travel frequently within the designated territory are essential for this role.

Skills

Business acumen
Communication skills
Active listening
Budgeting
Cost management
Floor-care procedures
Cleaning procedures
Process management
Time management
Problem-solving
Salesforce
Microsoft programs
Performance management
Training and development
Strategic planning

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Area Manager
Janitorial Services
Facility Maintenance
Customer Retention
KPI Management
Budgeting
Salesforce
Operations Management
Quality Audits
Partner Management
Workforce Management
Asset Management
Cross-selling
Invoicing
Health and Safety
Compliance
Strategic Planning
Retail Operations
Commercial Services
Performance Improvement

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Work requirements

Jobs in Canada