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Added 1 hour ago
EL
Medical Director - Oncology
Eli Lilly and Company
Toronto, ON
- Full-time
…least 50% of the time), determined in collaboration with your manager and based on business…
Added 2 hours ago
V
Specialist - Project Planning & Integration
Vale
Canada
- Full-time
This is a permanent position reporting to the Sr. Manager, Project Controls - Canada and supporting Vale Base Metals' Canadian studies portfolio. The role is responsible for planning and…
Added 2 hours ago
V
Sr Specialist - Project Estimating & Cost Control
Vale
Canada
- Full-time
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles…
Added 2 hours ago
V
Sr. Specialist - Project Risk Management
Vale
Canada
- Full-time
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles…
Added 3 hours ago
OE
Senior New Equipment Project Manager
Otis Elevator Co.
Burnaby, BC
- Full-time
Otis Elevator Company is searching for a highly motivated New Equipment Project Manager to oversee coordination of activities on multiple new equipment installation projects for an existing…
Added 3 hours ago
OE
Sr Manager, Service Sales - Canada
Otis Elevator Co.
Calgary, AB
- Full-time
Otis Elevator Company is searching for a highly motivated Sr Manager, Service Sales - Canada to lead a high performing team within the Canadian OU. The Sales Manager will be responsible for…
Added 5 hours ago
MI
Senior Specialist, Total Rewards
Magna International
Aurora, ON
- Full-time
Support of the daily operations of the Canadian Benefits plans, including short-and long-term disability management
Added 6 hours ago
N
Sr Analyst, Cybersecurity, Industrial Controls
Nutrien
Calgary, AB
- Full-time
Reporting to the Senior Manager, Cybersecurity, this position will primarily focus on securing our Industrial Control Systems (ICS), Internet of Things (IoT), and Industrial Internet of…
Added 6 hours ago
FC
Strategic Account Associate
Fidelity Canada
Toronto, ON
- Full-time
Recognize training opportunities for the client, identify learning needs and knowledge gaps to share with the strategic account manager and internal partners.
Added 7 hours ago
XI
Agency Relationship Manager (Agency Collectio
Xplore Inc.
Markham, ON
- Full-time
Xplore is seeking a highly motivated and detail-oriented Agency Relationship Manager (Agency Collections) at the Sr. Analyst or Manager level to join our Collections Team. This role is…
Added 7 hours ago
TN
General Manager, Motorsports
The North West Company
Thompson, MB
- Full-time
We are seeking a strong leader for the General Manager, Motorsports at our powersports dealership in Thompson, Manitoba. This is a unique opportunity for a proven leader to oversee all…
Added 8 hours ago
Senior Manager, Change Management
Hydro One Networks Inc
Toronto, ON
Reporting to the Director, Strategic Change the Sr Manager is accountable for leading the delivery of organizational change strategies and plans for medium and large-scale enterprise…
Added 8 hours ago
D
Accounting Manager/Senior Accountant
Dexcent
AB · Edmonton, AB
- Full-time
Dexcent is seeking an experienced Accounting Manager/Senior Accountant to join our team in a full-time capacity. This is an excellent opportunity to join a collaborative team and play an…
Added 9 hours ago
B
Senior Manager, Accounting Policy
BMO
Toronto, ON · FCP
- Full-time
More visibility to the bank operations, Sr. Manager will be supporting a segment, could be Capital Markets, exposure to Capital Markets business at BMO, Sr. Manager is challenging, and fast…
Added 10 hours ago
E
Finance Manager
EzoBord
Mississauga, ON
- Full-time
Archifibe operates a dynamic, multi-location business with manufacturing, sales and affiliated operations across Canada, the United States and international markets. The Finance Manager…
Added 11 hours ago
M
Security Software Engineer
Motive
Vancouver, BC
- Full-time
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance…
Added 11 hours ago
Manager, Change Management
Hydro One Networks Inc
Toronto, ON
Reporting to the Director, Strategic Change the Sr Manager is accountable for leading the delivery of organizational change strategies and plans for medium and large-scale enterprise…
Added 12 hours ago
B
Sr. Manager, Affiliate Finance - Fixed Term Contract
Biogen
Toronto, ON
- Full-time
Reporting to the Head of Finance, the Senior Manager, Affiliate Finance serves as a strategic finance business partner to the Canadian affiliate leadership team. The role is responsible for…
Added 13 hours ago
LC
Senior Enterprise Database Administrator
Litcom Consulting Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 13 hours ago
BM
Sr. Payroll Tax Analyst
Brewer Morris
Brampton, ON
- Full-time
We are seeking a detail-oriented Senior Payroll Tax Analyst / Payroll Tax Manager to oversee payroll tax compliance across North America in a multi-state payroll environment. This role is…
Added 13 hours ago
Manager, Income Plans and Estates
Scotiabank
Toronto, ON
The Manager, Income Plans and Estates is responsible for managing a specialized processing unit within the Client Services Department of Global Wealth management (GWM) Account Maintenance…
Added 13 hours ago
Senior Manager, Financial Advisor, Investment & Retirement - Ontario Region
Scotiabank
Toronto, ON
This Senior Manager, FAIR role supports the all of Ontario Region and requires extensive travel throughout Ontario markets and working with various business line partners. This role works…
Added 16 hours ago
FC
Engineering Specialist V
FedEx Canada
Brampton, ON
- Full-time
The transportation industry in a relevant operations management role OR, Industrial Engineering experience in any field.
Added 17 hours ago
JA
Senior Customer Service Representative
JemPak, a First Quality Company
Concord, ON
- $60,000 to $70,000 CAD / year
- Full-time
…contribute to continuous process improvement initiatives. The Manager will be responsible for fostering a productive and positive team environment, to ensure the supply chain team are…
Added 19 hours ago
FC
Senior Product Operations Analyst
Fidelity Canada
Toronto, ON
- Full-time
Reporting to the Manager, Product Operations, the Product Operations Analyst Sr assists in the implementation of new funds and solutions, fund changes and enhancements, and fund mergers and…

United Services Group

Area Manager - Edmonton

Edmonton, AB, Canada

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Job details

Posting language: English
Posted: Oct 10, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

The key focus areas of this role are in managing:

Customer Experience & Retention
Communication between United, Customer & Partner
Performance of our Partners & Cleaners
Overall Store Operations (Including store budgets, profitability & KPI’s)
Quality Standards & Audits
Training

· Cost Management

Increasing Revenue & Profits per Store and Customer Banners
United & Customer Processes, Policies & Guidelines
Support to other Area Managers as required

Duties and Responsibilities

Planning & Budgeting:

Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
Implement store level budgets.
Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.

Customer Relationships & Communication:

Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United.
Address store level customer concerns and provide timely and effective solutions to problems.
Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM's) & Customer V.P level)
Participate in:

Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works.

Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer.
Weekly or as required, store compliancy walks with customers.
Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.

Internal Communication:

Lead and coordinate all store level communication with United Partners daily on issues and actions.

Set expectations with Partners, provide training, coaching & mentoring.
Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).

Process Compliances:

· Lead all process initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps.

Lead store level customer store/calibration walks.
Lead process adoption in Salesforce.
Responsible for managing business using United technologies provided (e.g., Salesforce/Outlook).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.

Support Partner Change Overs (PCO) with Partnership team.
Material Ordering.
In-Store Specials.
Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
Create and implement Periodic Schedules.
A.R.I and H & S Compliance
I.D Badging & uniform compliance for all Partners & cleaners
In Store Partner Training and support Partner Effectiveness in Partner training Program
Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners
Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes

Cost Management & Controls: Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.

Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
Support Sr. Mgmt. for operational costing for new & existing business.
Monitor asset inventory, including but not limited to, equipment, supplies at store level.

Revenue growth in existing business:

Implement transitions of new business in stores in compliance with customer transition process.

Lead growth of In-store business by upselling Special services.

Workforce & Performance Management:

Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)

Recruitment, Training & Development:

Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.
Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team

Technology & Assets:

Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.

Additional Responsibilities:

Perform daily functions in alignment with company mission, vision, and values.
Work in compliance with all United, legal & health & safety policies and protocols.
Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Other Job Requirements and Expectations:

Available to address customer and Partner needs and concerns in a timely manner.
Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high level of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.

Education/Experience:

Degree in business administration or related field.
Minimum of 5 years’ experience in the Janitorial industry or any other operational environment experience.
3 – 5 years’ experience in a supervisory role

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More about this job

Responsibilities

The Area Manager is responsible for overseeing daily janitorial operations, managing customer relationships, and ensuring store-level profitability and quality standards. They lead partner performance, implement operational strategies, and coordinate communication between the company, customers, and cleaning staff.

Requirements

Candidates must possess a degree in business administration or a related field along with at least 5 years of experience in the janitorial or operational industry. Additionally, 3 to 5 years of supervisory experience and the ability to travel frequently are required.

Skills

Operations management
Budgeting
Performance management
Staff training
Quality auditing
Salesforce
Cost management
Janitorial services
Strategic planning
Team leadership
Conflict resolution
Inventory management
Health and safety compliance
Reporting

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Area Manager
Janitorial Services
Operations Management
Customer Retention
Budgeting
KPIs
Salesforce
Quality Audits
Performance Management
Staff Training
Cost Control
Inventory Management
Health and Safety
Business Strategy
Relationship Management
Reporting
Facility Maintenance
Retail Operations
Commercial Services
Mentoring

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