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Added 3 mins ago
GC
Senior Manager, Compensation
Game Companies
Vancouver, BC
- Full-time
…meet complex business and talent needs. You will advise on the implementation, communication, and administration of our global programs and help develop /evolve projects with support from a…
Added 2 hours ago
GC
Content Producer
Game Companies
Montreal, QC
- Full-time
…used to monitor asset lifecycles from concept to engine-ready…
Added 2 hours ago
GC
Responsable des Communications - Communication Manager
Game Companies
Montreal, QC
- Full-time
Reporting to the Regional Communications Director, the Communications Manager leads the implementation of Gameloft Montreal’s communications strategy and promotes the studio’s brand image…
Added 3 hours ago
T
Dynamics/Sharepoint Architect
TEKsystems
Toronto, ON
- $125 to $145 CAD / hour
- Contract
· Lead the CIMS CRM and SharePoint upgrade from a technical architecture perspective, including collaboration with the Project Delivery Lead and project team for planning, execution,…
Added 3 hours ago
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Senior Security Engineer
LiteLLM
Canada
- Full-time
Partner directly with engineers throughout design, implementation, code review, and release - not only after code is shipped.
Added 5 hours ago
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Manager, Planning and Project Controls, BC Health Workday
PHSA – Corporate
BC
- Full-time
- Temporary
…has direct responsibility for the provision, development and implementation of strategic and tactical initiatives in support of the BC Health Workday program including the supervision of…
Added 6 hours ago
L
Product Operations Lead | Promenade St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
Must have the ability to travel to assigned store with reliable transportation methods
Added 6 hours ago
L
Senior AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
As a Senior AI/ML Engineer, you will lead the delivery of scalable AI/ML solutions to business problems. You will build, deploy, scale and maintain AI/ML solutions. You will apply…
Added 6 hours ago
L
Applied AI/ML Scientist
lululemon
Vancouver, BC
- Full-time
…model and AI/ML solution approach. You own the AI solution implementation and partner with engineering teams to integrate solutions into the broader engineering system. You contribute to…
Added 6 hours ago
Customer Success Manager - Fashion/General Retail, Hospitality
United Services Group
Toronto, ON · Oshawa, ON · Kingston, ON · Pickering, ON
Lead all process initiatives/implementation at store level; Work with Sr. management on identifying and resolving store level trends and process gaps.
Added 6 hours ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
As Research Assistant (public engagement), you will be responsible for the development, implementation, and evaluation of CADeN’s public engagement campaign. As part of this work, you will…
Added 6 hours ago
R
Back End Developer
RemitBee™
Mississauga, ON
- $70,000 to $90,000 CAD / year
- Full-time
Participate in or lead all parts of the software development lifecycle, including analysis, design, programming, testing, implementation, and support.
Added 7 hours ago
N
Senior Systems Engineer II
NoxPharm
Burnaby, BC
- Full-time
Added 7 hours ago
M
Senior Advisor, GO Corridor Development
MX
ON
- Full-time
…Advisor, GO Corridor Development for a 12 month contract role to lead key streams of infrastructure and service investment analysis, option evaluation, and business cases that will shape…
Added 8 hours ago
GC
Artiste Personnage Senior / Senior Character Artist
Game Companies
Montreal, QC
- Full-time
Collaborer étroitement avec le Lead Character Artist, le Directeur Artistique, l’équipe Technical Art et les autres disciplines afin de garantir que les personnages répondent aux exigences…
Added 9 hours ago
H
Sales Operations Manager
Haystack
Canada
- Full-time
…Manager focused on its services organisation, which covers implementation, installation and customer education. You will act as the central nervous system for these teams, optimising…
Added 9 hours ago
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Director, Content Management Team Lead
GSK
Mississauga, ON
- Full-time
The Director, Content Management Team Lead is accountable for leading a team of Clinical Content Reviewers and Clinical Content Publishers to ensure submission-ready, high-quality and…
Added 9 hours ago
G
Director, Content Specialist Team Lead
GSK
Mississauga, ON
- Full-time
The Director, Content Specialist Team Lead is accountable for overseeing internal and external medical writing resources within a therapeutic area (Vaccines/Infectious Diseases, Oncology or…
Added 10 hours ago
H
Director of Customer Success
Haystack
Canada
- $243,000 to $365,000 CAD / year
- Full-time
Lead and mentor a distributed team of account managers and customer success professionals to achieve revenue targets.
Added 10 hours ago
M
Senior Advisor, Ridership Forecasting and Analysis
MX
ON
- Full-time
…in the 5-10 year and beyond horizon. The Senior Advisor will lead the application of forecasting models and analysis tools, interpret results, and identify the key drivers of success and…
Added 12 hours ago
MC
Sr Project Manager Delivery Lead (35688)
Myticas Consulting
Toronto, ON
- Contract
Lead end-to-end delivery of multiple concurrent projects/programs, owning scope, schedule, budget, quality, risk, and successful client outcomes.
Added 12 hours ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
The client has flexibility for an excellent candidate who may not be available onsite five days per week
Added 12 hours ago
MC
Network Management System Developer (35520)
Myticas Consulting
Ottawa, ON
- Full-time
We are seeking an experienced Network Management System (NMS) Developer to lead the design, development, and evolution of next-generation network management solutions for a cutting-edge…
Added 12 hours ago
MC
Senior Project Manager Delivery Manager, Financial Services Technology (36213)
Myticas Consulting
Toronto, ON
- Contract
Myticas Consulting is seeking an experienced Project Manager / Delivery Manager to support a large-scale technology implementation within a major financial services organization. This is a…
Added 12 hours ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
The successful candidate will own technical delivery for complex modules, client workstreams, implementation areas, or engineering squads. You will translate complex business and banking…

United Services Group

Area Manager - NFL - Cleaning Industry

NL, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Department Purpose/ Function

The purpose of the Customer Experience & Retention Team is to enhance our existing customer relationships, customer experience & to lead the implementation of the customer scope of works (SOW) within Janitorial Services. This is to be achieved by listening to daily customer needs and acting proactively to meet and exceed scope of works and providing additional products or services to meet and exceed their everyday needs in real time.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

The key focus areas of this role are in managing:

Customer Experience & Retention
Communication between United, Customer & Partner
Performance of our Partners & Cleaners
Overall Store Operations (Including store budgets, profitability & KPI’s)
Quality Standards & Audits
Training
Cost Management
Increasing Revenue & Profits per Store and Customer Banners
United & Customer Processes, Policies & Guidelines
Support to other Area Managers as required

Duties and Responsibilities

Planning & Budgeting:

Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
Implement store level budgets.
Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.

Customer Relationships & Communication:

Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United.
Address store level customer concerns and provide timely and effective solutions to problems.
Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM's) & Customer V.P level)
Participate in:
- Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works.
- - Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer.
  - Weekly or as required, store compliancy walks with customers.
  - Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.

Internal Communication:

Lead and coordinate all store level communication with United Partners daily on issues and actions.

Set expectations with Partners, provide training, coaching & mentoring.
Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).

Process Compliances:

· Lead all process initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps.

Lead store level customer store/calibration walks.
Lead process adoption in Salesforce.
Responsible for managing business using United technologies provided (e.g., Salesforce/Outlook).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.
- Support Partner Change Overs (PCO) with Partnership team.
- Material Ordering.
- In-Store Specials.
- Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
- Create and implement Periodic Schedules.
- A.R.I and H & S Compliance
- I.D Badging & uniform compliance for all Partners & cleaners
- In Store Partner Training and support Partner Effectiveness in Partner training Program
- Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners
- Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes

Cost Management & Controls:

Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.
Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
Support Sr. Mgmt. for operational costing for new & existing business.
Monitor asset inventory, including but not limited to, equipment, supplies at store level.

Revenue growth in existing business:

Implement transitions of new business in stores in compliance with customer transition process.

Lead growth of In-store business by upselling Special services.

Workforce & Performance Management:

Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)

Recruitment, Training & Development:

Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.
Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team

Technology & Assets:

Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.

Additional Responsibilities:

Perform daily functions in alignment with company mission, vision, and values.
Work in compliance with all United, legal & health & safety policies and protocols.
Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Other Job Requirements and Expectations:

Available to address customer and Partner needs and concerns in a timely manner.
Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high level of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.

Skills:

Business acumen
Communication Skills: Active listening, verbal, and written communication skills
Advanced Technology competency
Managing budgeting & costing
Expertise in floor-care and cleaning procedures is an asset.
Process and compliancy driven.
Superior time management and problem-solving skills.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Area Manager is responsible for leading and coordinating daily janitorial services across multiple store locations to ensure customer satisfaction and operational efficiency. This includes managing budgets, overseeing partner performance, conducting quality audits, and driving revenue growth through upselling services.

Requirements

Candidates should possess strong business acumen, advanced technology competency, and expertise in cleaning procedures or floor-care. The role requires the ability to travel frequently, manage high-stress situations, and work flexible shifts on a rotation basis.

Skills

Business acumen
Communication skills
Active listening
Budgeting
Cost management
Floor-care
Cleaning procedures
Time management
Problem-solving
Salesforce
Microsoft programs
Performance management
Training
Coaching
Mentoring

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Area Manager
Janitorial Services
Facility Maintenance
Customer Experience
Retention
Salesforce
Budgeting
Cost Control
KPIs
Quality Audits
Performance Management
Training
Coaching
Floor-care
Business Acumen
Operations Management
Retail
Commercial Cleaning
Asset Management
Invoicing
Billing
Health and Safety
Compliance
Cross-selling
Strategic Planning
Mentoring
Recruitment
Scheduling
Reporting
Customer Relationships

Seniority

Manager

Perks

Retirement plan

Tools

Salesforce
Microsoft Outlook

Languages

English

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Work requirements

Jobs in Canada