Jobs in Canada

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Added 2 hours ago
B&
District Sales Leader
Bath & Body Works
Calgary, AB
- Full-time
Must have a valid driver's license
Added 2 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 2 hours ago
TH
Merchandising Execution Associate Part Time - 7255 Cranbrook
The Home Depot
Cranbrook, BC
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 2 hours ago
TH
Merchandising Execution Associate Part-Time - 7258 Lloydminster
The Home Depot
Lloydminster, SK
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 3 hours ago
Employment Counsellor
VPI INC.
Etobicoke, ON
…needs, abilities, skills, barriers, while clearly explaining program requirements, available services, and participant…
Added 3 hours ago
Employment Counsellor
VPI INC.
Ajax, ON
…needs, abilities, skills, barriers, while clearly explaining program requirements, available services, and participant…
Added 3 hours ago
Employment Counsellor
VPI INC.
Hamilton, ON
…needs, abilities, skills, barriers, while clearly explaining program requirements, available services, and participant…
Added 3 hours ago
Talent Acquisition Specialist
TEAM GROUP OF COMPANIES
Aurora, ON
A post-secondary degree in Human Resources or an equivalent Certification is required;
Added 3 hours ago
Intermediate Mechanical Technologist
Williams Engineering Canada Inc
Edmonton, AB
…our carbon footprint. Reports to: Team Lead or Engineering…
Added 3 hours ago
Employment Counsellor
VPI INC.
Mississauga, ON
…needs, abilities, skills, barriers, while clearly explaining program requirements, available services, and participant…
Added 3 hours ago
S
Global Product Manager - HerdStrong 360
Semex
Guelph, ON
- Full-time
We are currently looking for a Global Product Manager to fill a vacancy and join our Corporate Development team. Reporting to the Vice President, Sales, The Global Product Manager will lead…
Added 4 hours ago
OR
Samsung Sales Associate - Richmond Centre - Richmond, BC
OSL Retail Services Inc
Richmond, BC
- $18.25 CAD / hour
Must have high level of interpersonal, communication and presentation skills to work with others
Added 4 hours ago
BC
Lead Sales Aesthetician
BENEFIT COSMETICS SERVICES
Winnipeg, MB · Saskatoon, SK
- Full-time
…Brow Bar accounts in a region, supporting the Retail Account Manager and Regional Education Manager. The Lead Sales Aesthetician will be directly responsible for the development of the Brow…
Added 4 hours ago
BC
Lead Sales Aesthetician
BENEFIT COSMETICS SERVICES
Toronto, ON
- Full-time
…and Beauty Experts (BBEs) across Canada, partnering with the Regional Education Manager (REM) to ensure new hires are onboarded in line with Benefit and Health Canada standards. This role…
Added 4 hours ago
WG
Millwright - Maintenance
WGI Group
Walkerton, ON
- Full-time
Reporting to the Branch Manager, the Maintenance Technician plays a key role in keeping our manufacturing operations running safely, reliably and efficiently.
Added 4 hours ago
WG
Millwright - Maintenance
WGI Group
Guelph, ON
- Full-time
Reporting to the Branch Manager, the Regional Maintenance Technician plays a key role in keeping our manufacturing operations running safely, reliably and efficiently.
Added 4 hours ago
D
Senior Paid Media Analyst
Dentist
Toronto, ON
- Full-time
…Director, Digital Marketing & Platforms, you will work with the Regional Marketing, Creative, and Analytics teams to plan and execute paid media across search, social, programmatic, and…
Added 4 hours ago
PA
Crew Scheduler
PROVINCIAL AEROSPACE LTD
St. John's, NL
- $23.84 CAD / hour
- Full-time
Must be available to work rotating shifts, including days, evenings, nights, weekends, holidays, and after-hours on-call support as required
Added 4 hours ago
D
Intern - Marketing
Dentist
Toronto, ON
- Temporary
Location: Downtown Toronto, Ontario (4 Days in Office)
Added 4 hours ago
Regional Operations Manager
Optima Living
Calgary, AB
Minimum of 5 years industry experience preferably as a General Manager and diploma or degree program in Business Administration, Healthcare, Finance, or related discipline.
Added 4 hours ago
General Manager
Optima Living
Brooks, AB
Reporting to the Senior Director of Operations, the General Manager provides overall leadership and management of the community, ensuring high-quality care and services while maintaining…
Added 4 hours ago
Administration Manager
Optima Living
Vegreville, AB
Reporting to the General Manager, the Administration Manager oversees administrative operations, resident business functions, and community accounting, ensuring efficient processes, Human…
Added 4 hours ago
Regional Educator
Optima Living
Medicine Hat, AB
Reporting to the Regional Director Quality Care, the Regional Educator develops, delivers, and evaluates training programs to ensure team members provide high-quality care and services.…
Added 4 hours ago
Regional Educator
Optima Living
Sherwood Park, AB
Reporting to the Regional Director Quality Care, the Regional Educator develops, delivers, and evaluates training programs to ensure team members provide high-quality care and services.…
Added 4 hours ago
D
Office Manager - Birchland Dental
Dentist
Ponoka, AB
- Full-time
The team at Birchland Dental located in Ponoka, Alberta are looking for a passionate, hard-working Office Manager on a full-time basis.

United Services Group

Area Manager - Niagara ON - Cleaning Industry

Niagara Falls, ON, Canada
NL, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Department Purpose/ Function

The purpose of the Customer Experience & Retention Team is to enhance our existing customer relationships, customer experience & to lead the implementation of the customer scope of works (SOW) within Janitorial Services. This is to be achieved by listening to daily customer needs and acting proactively to meet and exceed scope of works and providing additional products or services to meet and exceed their everyday needs in real time.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

The key focus areas of this role are in managing:

Customer Experience & Retention
Communication between United, Customer & Partner
Performance of our Partners & Cleaners
Overall Store Operations (Including store budgets, profitability & KPI’s)
Quality Standards & Audits
Training
Cost Management
Increasing Revenue & Profits per Store and Customer Banners
United & Customer Processes, Policies & Guidelines
Support to other Area Managers as required

Duties and Responsibilities

Planning & Budgeting:

Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
Implement store level budgets.
Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.

Customer Relationships & Communication:

Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United.
Address store level customer concerns and provide timely and effective solutions to problems.
Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM's) & Customer V.P level)
Participate in:
- Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works.
- - Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer.
  - Weekly or as required, store compliancy walks with customers.
  - Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.

Internal Communication:

Lead and coordinate all store level communication with United Partners daily on issues and actions.

Set expectations with Partners, provide training, coaching & mentoring.
Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).

Process Compliances:

· Lead all process initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps.

Lead store level customer store/calibration walks.
Lead process adoption in Salesforce.
Responsible for managing business using United technologies provided (e.g., Salesforce/Outlook).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.
- Support Partner Change Overs (PCO) with Partnership team.
- Material Ordering.
- In-Store Specials.
- Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
- Create and implement Periodic Schedules.
- A.R.I and H & S Compliance
- I.D Badging & uniform compliance for all Partners & cleaners
- In Store Partner Training and support Partner Effectiveness in Partner training Program
- Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners
- Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes

Cost Management & Controls:

Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.
Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
Support Sr. Mgmt. for operational costing for new & existing business.
Monitor asset inventory, including but not limited to, equipment, supplies at store level.

Revenue growth in existing business:

Implement transitions of new business in stores in compliance with customer transition process.

Lead growth of In-store business by upselling Special services.

Workforce & Performance Management:

Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)

Recruitment, Training & Development:

Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.
Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team

Technology & Assets:

Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.

Additional Responsibilities:

Perform daily functions in alignment with company mission, vision, and values.
Work in compliance with all United, legal & health & safety policies and protocols.
Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Other Job Requirements and Expectations:

Available to address customer and Partner needs and concerns in a timely manner.
Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high level of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.

Skills:

Business acumen
Communication Skills: Active listening, verbal, and written communication skills
Advanced Technology competency
Managing budgeting & costing
Expertise in floor-care and cleaning procedures is an asset.
Process and compliancy driven.
Superior time management and problem-solving skills.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Area Manager is responsible for leading and coordinating daily janitorial services across multiple store locations to ensure quality standards and customer satisfaction. They manage store budgets, profitability, and performance while acting as the primary point of contact for customer relationships and partner management.

Requirements

The ideal candidate possesses strong business acumen, advanced technology competency, and expertise in budgeting and cost management. They must be willing to travel frequently and demonstrate superior time management and problem-solving skills in a fast-paced environment.

Skills

Business acumen
Communication skills
Active listening
Budgeting
Cost management
Floor-care
Cleaning procedures
Time management
Problem-solving
Salesforce
Microsoft programs
Performance management
Training
Coaching
Mentoring
Auditing

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Area Manager
Janitorial Services
Facility Maintenance
Customer Experience
Retention
Salesforce
KPIs
Budgeting
Cost Management
Audits
Performance Management
Training
Coaching
Mentoring
Floor-care
Cleaning Industry
Business Acumen
Operations Management
Asset Management
Invoicing
Billing
Health and Safety
Compliance
Retail
Commercial Services

Seniority

Mid level

Perks

Retirement plan

Tools

Salesforce
Microsoft Outlook

Languages

English

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Work requirements

Jobs in Canada