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Added 9 mins ago
S
Sales Development Representative - Canada
SWTCH
Canada
- Full-time
SWTCH is looking for a Sales Development Representative to help us scale and grow our business in Western Canada. Working closely with our Business Development team, you'll help identify,…
Added 9 mins ago
CL
General Manager - Off Campus
Campus Living Centres
Waterloo, ON
- Full-time
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 9 mins ago
IG
Marketing Project Manager
Insight Global
Toronto, ON
- $49.5 to $56 CAD / hour
- Contract
We are seeking a highly organized and proactive Marketing Project Manager to support a fast-paced Digital Marketing team for one of our top banking clients. This role is responsible for…
Added 9 mins ago
AI
Global Manager, Mechanical Design Manufacturing Solutions
ATS Industrial Automation
Cambridge, ON
- Full-time
Coach team members on ABM processes, A3s, RCAs, cost benefit analysis, process development
Added 9 mins ago
SH
Store Manager Oakridge Centre
Sunglass Hut
Vancouver, BC
- Full-time
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 9 mins ago
T
Conseiller / Conseillère cybermétrie (web analytique)
Tink
Montreal, QC
- Full-time
Configurer les outils de mesure pour les sites web et applications, notamment GA4, Google Tag Manager et Google Looker Studio ;
Added 9 mins ago
FC
Supervisor, Business Accounting
Federated Co-operatives Limited
Saskatoon, SK
- Full-time
…recruitment process, performance management, and professional…
Added 9 mins ago
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Associate (Lions Gate Private Wealth Counsel)
Wellington-Altus
Vancouver, BC
- Full-time
Reporting to the Senior Wealth Advisor, Portfolio Manager at Lions Gate Private Wealth Counsel, the Associate supports the day-to-day operations of the practice by providing administrative,…
Added 9 mins ago
CI
Manager, Distribution Centre and Logistics
Compugen Inc
Richmond Hill, ON
- Full-time
Position Overview: Reporting to the Director of Operations, the Manager, Distribution Centre (DC) and Logisticsis responsible for the strategic direction and leadership of the overall DC…
Added 9 mins ago
EC
Cruise Sales Manager
Expedia Cruises in Nanaimo
Nanaimo, BC
- Full-time
The Cruise Sales Manager plays a key leadership role in driving the success of our Travel Center. This position is responsible for achieving sales growth, recruiting and onboarding new…
Added 9 mins ago
AL
Area Business Manager - Ontario
ADAMA Ltd.
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
The Area Business Manager (ABM) executes all commercial and business development activities in a set geography and predetermined budget. In this key role, the ABM is responsible for the…
Added 9 mins ago
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Recruteur(e) bilingue / Bilingual Recruiter
FYidoctors
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Added 9 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 9 mins ago
OH
Float Care Coordinator, Temporary Full Time, Ottawa Civic Hospital
Ontario Health atHome
Ottawa, ON
- Full-time
Under the general direction of the Manager, Ontario Health atHome and in accordance with the Ontario Health atHome Champlain standards, legislation, policies and guidelines, the Care…
Added 9 mins ago
CO
Building Official Intern (18 months contract)
City of Markham
Markham, ON
- Contract
Department and Commission: Building Standards, Development Services
Added 9 mins ago
SH
Store Manager The Pen Centre
Sunglass Hut
St. Catharines, ON
- Full-time
The Store Manager is an on-the-floor leader, not only performing all store functions, but also acting as a guide and role model for the team. Coaches, develops and inspires the team so that…
Added 9 mins ago
CL
General Manager - Off Campus
Campus Living Centres
Ottawa, ON
- Full-time
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 11 mins ago
Commercial Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Timmins, ON
…assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and…
Added 11 mins ago
E
Finance Manager
Engaged
Tofino, BC
- $69,000 to $78,000 CAD / year
- Full-time
The Finance Manager oversees the day-to-day financial operations of the organization while providing leadership, guidance, and support to finance staff. This role is ideal for someone who…
Added 26 mins ago
A
Property Administrator (User Experience Partner)
Allied
Montreal, QC
- Full-time
Reporting to a Manager, Portfolio Operations, you will collaborate across our organization to address both the planned and unplanned operational needs of our users.
Added 26 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 26 mins ago
V
Sr. Consultant, Client Success
Visa
Toronto, ON
- Full-time
…responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr.…
Added 26 mins ago
SC
Wireless Sales Supervisor
Staples Canada
Victoria, BC
- Full-time
…continuously grow their knowledge by committing to ongoing self-development and interact with the larger store team and other business units by sharing your…
Added 26 mins ago
SI
Wireless Sales Supervisor
Staples Inc.
Edmonton, AB
- Full-time
…continuously grow their knowledge by committing to ongoing self-development and interact with the larger store team and other business units by sharing your…
Added 26 mins ago
P
Manager, Threat Hunting & Incident Response
PwC
Toronto, ON · Ottawa, ON · Vancouver, BC · Calgary, AB
- Full-time
As a Manager, Threat Hunting & Incident Response, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t…

United Services Group

Operations Account Manager - Facility Services

Gananoque, ON, Canada
Kingston, ON, Canada
Prince Edward, ON, Canada
Belleville, ON, Canada
Port Hope, ON, Canada

Salary: 75,000 to $85,000 per year].

Apply About employer

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Job details

Pay: Salary: 75,000 to $85,000 per year].
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Operations Manager | Facility Services

Region: Kingston/Port Hope/Trenton/Belleville/Gananoque/Prince Edward Countyand Surrounding Areasl and Surrounding Areas

Permanent, Full-Time Position

Join United Services Group

Are you a hands-on manager recognized for your leadership, strong customer service skills, and ability to effectively manage multiple sites and priorities?

United Services Group is looking for an Operations Manager to oversee a portfolio of clients and ensure operational excellence within an assigned territory.

In this key role, you will be responsible for client satisfaction and retention, service quality, operational performance, and site profitability. You will work closely with our clients, subcontractors, and internal teams to ensure reliable, efficient, and high-quality service.

This opportunity is ideal for someone who enjoys being in the field, building strong relationships, finding solutions, and having a direct impact on operational success.

Key Responsibilities

Operations and Client Relationship Management

Manage the day-to-day operations of multiple sites within the assigned territory.
Serve as the primary point of contact for clients and build strong, long-lasting relationships.
Conduct regular site visits, client meetings, and performance reviews.
Anticipate client needs and promptly resolve operational issues.
Manage client concerns and escalations and coordinate the necessary service recovery actions.
Evaluate service quality and implement improvement plans when required.
Promote client satisfaction, retention, and continued relationship development.

Leadership and Service Quality

Work closely with subcontractors to ensure compliance with quality standards and contractual requirements.
Ensure effective communication between clients, subcontractors, and various internal departments.
Support initiatives focused on the development and continuous improvement of subcontractor service quality.
Promote a culture focused on accountability, health and safety, continuous improvement, and customer service excellence.

Financial Management and Business Development

Manage the operational performance and profitability of assigned sites.
Monitor budgets, labour costs, materials, inventory, and company assets.
Identify opportunities to grow revenue with existing clients, including contract expansion and special projects.
Support pricing, bidding, and business development initiatives.
Actively contribute to contract retention and the growth of the client portfolio.

Workforce Planning

Collaborate with the Talent Acquisition and Subcontractor Relations teams to ensure adequate site coverage.
Anticipate workforce requirements and contribute to recruitment, onboarding, and retention initiatives.
Ensure available resources meet operational requirements and client expectations.

What We're Looking For

Relevant experience in operations management, multi-site management, facility services, commercial cleaning, territory management, or a similar service-based environment.
Demonstrated experience in client relationship management and problem-solving.
Ability to manage multiple sites, clients, and priorities simultaneously.
Strong leadership, communication, organizational, and decision-making skills.
Business acumen with a solid understanding of budgets, cost control, and profitability.
Ability to work independently in a dynamic and constantly evolving environment.
A proactive, solutions- and results-oriented approach.
Valid driver's licence and the ability to travel frequently throughout the assigned territory.
Proficiency in French and English [if required for the responsibilities of the position].

What We Offer

Permanent, full-time position.
Salary: 75,000 to $85,000 per year].
Bonus program
Company vehicle provided for business travel.
Comprehensive benefits program.
A position offering autonomy and responsibility in managing your territory.
The opportunity to have a direct impact on client satisfaction and operational success.
A dynamic work environment focused on collaboration and continuous improvement.
Professional development and advancement opportunities within the organization.

Travel and Availability

This is primarily a field-based operational role and requires frequent travel to client locations throughout the assigned territory. A company vehicle will be provided for business travel.

Some flexibility is also required to occasionally respond to urgent operational needs or client issues that may arise outside regular business hours.

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More about this job

Responsibilities

The Operations Manager oversees daily operations across multiple client sites to ensure service quality, operational performance, and site profitability. They act as the primary point of contact for clients while managing subcontractors and internal teams to maintain high standards of service.

Requirements

Candidates must have relevant experience in operations or facility management with a strong background in client relations and multi-site oversight. A valid driver's license is required, along with the ability to travel frequently and manage budgets effectively.

Skills

Operations management
Multi-site management
Facility services
Problem-solving
Leadership
Communication
Budgeting
Cost control
Profitability analysis
Workforce planning
Strategic planning
Service quality assurance
Business development
Contract management

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan
Company vehicle
Bonus program

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Facility Services
Multi-site Management
Client Retention
Subcontractor Management
Budgeting
Profitability
Workforce Planning
Business Development
Service Quality
Territory Management
Commercial Cleaning
Contract Management
Operational Excellence
Inventory Management
Labour Costs
Strategic Planning
Account Management

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