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United Services Group

Operations Services Supervisor

Brampton, ON, Canada
Mississauga, ON, Canada
Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Key Focus: The Operations Services Supervisor is responsible for supporting all territories and regions in overseeing the daily operations of janitorial teams across multiple sites or facilities pertaining to Adhoc & Specialized Services delivery as a core function. This role ensures that these services are delivered efficiently, safely and to the highest quality standards, while maintaining strong customer relationships and managing staff performance.

In addition, this role will support existing territories and regions with various supervisory duties including but not limited to Night supervision, adherence to Uniforms/ID badges, Background checks, Audit & vacation coverage.

Duties and Responsibilities:

Customer Relationships & Communication

Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.
Lead

- Meetings (Phone or In-person) with key customer stakeholders
- Reporting on Issues Mgmt. at Region level.

Team Supervision and Leadership

Set expectations of SOW delivery
Supervise, train, and support Janitorial staff across all services
Conduct regular site visits to inspect work quality and adherence to SOW requirements
Schedule shifts and assign duties to ensure adequate coverage

Operational Oversight

Responsible for SOW & Quality of services to be delivered; Collaborate with Partner Relations to come up with action plans to improve quality and productivity
Coordinate and monitor cleaning operations to meet customer expectations

Ensure compliance with health and safety regulations, legal, uniform/ID badges compliances
Respond promptly to services issues and emergencies

Inventory & Budget Management

Monitor and control operational budgets and costs
Manage inventory of cleaning supplies and equipment

Order relevant supplies and ensure proper maintenance of cleaning equipment

Reporting & Documentation

Maintain accurate records of work completion in SF, signoffs, inspections and or any other documentation as prescribed by Customer
Prepare SF reports on KPI’s related to operational performance of services

Internal Communication

Participate in process improvement and internal business review meetings
Using SF to communicate to relevant departments on status of work

Process Compliances Operations

Responsible for process adoption within the Salesforce ecosystem.
Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft).
Support regional and or territories on key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.

Partner Change Overs (PCO).
Material Consumption.
Specials.
Visitation Audits & Case mgmt. for issues and escalations.
Lead and implement Schedules.
A.R.I and H & S Compliance.
I.D Badging & uniform compliance for all Partners & cleaners.
Onboarding and In Store Partner Training
Partner Performance Mgmt.
Inspections/reporting required by Customers for Billing purposes
Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes

Recruitment, Training & Development:

Collaborating with Talent Acquisition to support potential Partner/Sub-contractor coverage for all services to support region and territory

Collaborating with Partner Relations to support training and performance management of Partners/Sub-contractors & janitorial staff
Create an environment that encourages learning and inspires brainstorming, creativity, and innovation.

Additional Responsibilities:

Perform all daily functions in alignment with company mission, vision, and values
Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners

Protect company assets from damage and misuse
Perform other related duties as may be required from time to time to support business operations at store and or site level

Job Requirements and Expectation

Building strong Customer and Partner relationships
Available to address Customer and Partner needs and concerns in a timely manner.

Willing to travel frequently within the designated territory or outside the province as may be required from time to time to support the entire territory.
Ability to deal with high levels of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment.

Skills:

Business acumen
Task management & Planning skills
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills
Needs assessment and information gathering
Advanced technology competency.
Managing budgeting & costing
Expertise in floor care and cleaning procedures is an asset
Process and compliance driven
Coaching and Mentoring
Superior time management and problem-solving skills
Ability to work independently

Education/Experience

University degree in Business Administration or related operations or field experience
Minimum of 5 years’ experience in the Janitorial industry
10+ years’ experience in operational management or related roles

Apply About employer

More about this job

Responsibilities

The Operations Services Supervisor oversees daily janitorial operations across multiple sites, ensuring service quality, safety compliance, and efficient delivery of specialized services. This role acts as the primary point of contact for customers, managing staff performance, budgets, and operational reporting.

Requirements

Candidates must possess a university degree and at least 10 years of operational management experience, with a minimum of 5 years specifically in the janitorial industry. Strong communication, problem-solving, and technology skills are required, along with the ability to travel frequently and work flexible, rotating shifts.

Skills

Operations management
Janitorial industry expertise
Team leadership
Budgeting
Inventory management
Salesforce
Microsoft Office
Conflict management
Problem-solving
Time management
Coaching
Mentoring
Health and safety compliance
Floor care
Task management

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Janitorial
Facility maintenance
Salesforce
KPI
SOW
Budget management
Inventory control
Health and safety
Quality assurance
Staff supervision
Floor care
Business acumen
Process improvement
Onboarding
Training
Performance management
Field operations
Compliance
Reporting
Microsoft
Operational management
Site inspections
Logistics

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