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Added 2 mins ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 2 mins ago
7
Store Crew
7-Eleven
Port Coquitlam, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 2 mins ago
LC
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 2 mins ago
LC
Pharmacist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 2 mins ago
LC
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 2 mins ago
AT
Recruitment Coordinator
Armour Transportation Systems
Moncton, NB
- Full-time
Team Spirit: Collaborate with recruiters, operations, compliance, and leadership to make things happen.
Added 2 mins ago
WI
Senior Archaeologist
WSP in Canada
Mississauga, ON
- Full-time
Coordinate with the Field Operations Lead to plan logistics, staffing, and internal resources for northern Ontario project delivery.
Added 2 mins ago
WI
Senior Archaeologist
WSP in Canada
Burlington, ON
- Full-time
Coordinate with the Field Operations Lead to plan logistics, staffing, and internal resources for northern Ontario project delivery.
Added 2 mins ago
W
Principal Process Automation Engineer
Worley
Toronto, ON
- Full-time
…operational efficiency, safety, and sustainability in mining…
Added 2 mins ago
FO
Retail Store Manager
Fenix Outdoor
Victoria, BC
- Full-time
…guests feel truly at home in nature. As a Store Manager, you'll lead a high-performing team with confidence and care, creating exceptional guest experiences while driving strong business…
Added 2 mins ago
LA
Manager, Agency Operations
Loblaw Agency
Toronto, ON
- Full-time
We are looking for a Manager, Agency Operations, who will help plan and execute integrated marketing campaigns with both leadership skills and an attention to detail. This role will serve…
Added 2 mins ago
IG
Data Governance Lead
Insight Global
Toronto, ON
- $60 to $80 CAD / hour
- Contract
Insight Global is seeking a Master Data & Governance Lead to lead the design, implementation, and adoption of a Master Data Governance framework supporting a large-scale SAP IBP…
Added 2 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
We are looking for a Parts Lead to support the day-to-day operation of our Parts departments at each of our locations in Avonlea, Radville, Estevan, Oxbow and Redvers. This hands-on role is…
Added 3 mins ago
MC
Transportation Safety Manager
Migrate Corp
Mississauga, ON
- Full-time
Lead fleet safety programmes, incident reviews and compliance audits across multi-site transport operations.
Added 3 mins ago
C
Chief Steam Engineer
Carlisle
Crossfield, AB
- Full-time
With manufacturing, engineering, operations, and corporate functions across North America and globally, Carlisle offers stability, agility, and opportunity in a performance-driven culture.…
Added 3 mins ago
C
Plant Manager
Carlisle
Crossfield, AB
- Full-time
Champion Carlisle Operating System implementation. Lead or support improvement initiatives in all aspects of the operations.
Added 3 mins ago
LI
VICE-PRESIDENT/E/ OPERATIONS - VICE-PRESIDENT OPERATIONS
LUXIA INC
Montreal, QC
- Full-time
…position sur le marché, nous recherchons un(e) Vice-président(e), Opérations expérimenté(e) et stratégique pour contribuer à la prochaine phase de notre…
Added 3 mins ago
LI
Aircraft Parts Painter/Peintre de pieces davion
LUXIA INC
Montreal, QC
- Full-time
Reports To: Production Supervisor / Team Lead
Added 3 mins ago
PC
Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
Pwc Canada
Calgary, AB · Montreal, QC · Ottawa, ON
- Full-time
In financial operations at PwC, you will specialise in improving the efficiency and effectiveness of financial operations within organisations. Your work will involve assessing financial…
Added 18 mins ago
Spa Manager
Wickaninnish Inn
Tofino, BC
Lead by example and be a pro-active member of the Senior Management Team and Ancient Cedars Spa Leadership Team.
Added 18 mins ago
Housekeeping Leader
Wickaninnish Inn
Tofino, BC
With the Housekeeping Leadership Team manage the operations of the housekeeping department. Lead by example and be a pro-active member of the Housekeeping Leadership Team.
Added 18 mins ago
Front Office Supervisor
Wickaninnish Inn
Tofino, BC
The desire to assist and lead by example and be a pro-active member of the Front Office Leadership Team.
Added 18 mins ago
Assistant Spa Manager
Wickaninnish Inn
Tofino, BC
Lead by example and be a pro-active member of the Ancient Cedars Spa Leadership Team.
Added 18 mins ago
Restaurant Supervisor
Wickaninnish Inn
Tofino, BC
The successful candidate must be able to lead, and be a role model for all operating standards and systems. Energy, passion, strong communication skills, and the ability to multi-task are…
Added 18 mins ago
Regional Director (Dental Clinic Operations)
Passion Dental Group Inc.
Hamilton, ON
Anytime Dental clinics are designed around accessibility and convenience, with extended hours, seven-day operations and same-day care that make it easier for patients to access the…

United Services Group

Operations Services Supervisor

Brampton, ON, Canada
Mississauga, ON, Canada
Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Key Focus: The Operations Services Supervisor is responsible for supporting all territories and regions in overseeing the daily operations of janitorial teams across multiple sites or facilities pertaining to Adhoc & Specialized Services delivery as a core function. This role ensures that these services are delivered efficiently, safely and to the highest quality standards, while maintaining strong customer relationships and managing staff performance.

In addition, this role will support existing territories and regions with various supervisory duties including but not limited to Night supervision, adherence to Uniforms/ID badges, Background checks, Audit & vacation coverage.

Duties and Responsibilities:

Customer Relationships & Communication

Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.
Lead

- Meetings (Phone or In-person) with key customer stakeholders
- Reporting on Issues Mgmt. at Region level.

Team Supervision and Leadership

Set expectations of SOW delivery
Supervise, train, and support Janitorial staff across all services
Conduct regular site visits to inspect work quality and adherence to SOW requirements
Schedule shifts and assign duties to ensure adequate coverage

Operational Oversight

Responsible for SOW & Quality of services to be delivered; Collaborate with Partner Relations to come up with action plans to improve quality and productivity
Coordinate and monitor cleaning operations to meet customer expectations

Ensure compliance with health and safety regulations, legal, uniform/ID badges compliances
Respond promptly to services issues and emergencies

Inventory & Budget Management

Monitor and control operational budgets and costs
Manage inventory of cleaning supplies and equipment

Order relevant supplies and ensure proper maintenance of cleaning equipment

Reporting & Documentation

Maintain accurate records of work completion in SF, signoffs, inspections and or any other documentation as prescribed by Customer
Prepare SF reports on KPI’s related to operational performance of services

Internal Communication

Participate in process improvement and internal business review meetings
Using SF to communicate to relevant departments on status of work

Process Compliances Operations

Responsible for process adoption within the Salesforce ecosystem.
Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft).
Support regional and or territories on key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.

Partner Change Overs (PCO).
Material Consumption.
Specials.
Visitation Audits & Case mgmt. for issues and escalations.
Lead and implement Schedules.
A.R.I and H & S Compliance.
I.D Badging & uniform compliance for all Partners & cleaners.
Onboarding and In Store Partner Training
Partner Performance Mgmt.
Inspections/reporting required by Customers for Billing purposes
Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes

Recruitment, Training & Development:

Collaborating with Talent Acquisition to support potential Partner/Sub-contractor coverage for all services to support region and territory

Collaborating with Partner Relations to support training and performance management of Partners/Sub-contractors & janitorial staff
Create an environment that encourages learning and inspires brainstorming, creativity, and innovation.

Additional Responsibilities:

Perform all daily functions in alignment with company mission, vision, and values
Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners

Protect company assets from damage and misuse
Perform other related duties as may be required from time to time to support business operations at store and or site level

Job Requirements and Expectation

Building strong Customer and Partner relationships
Available to address Customer and Partner needs and concerns in a timely manner.

Willing to travel frequently within the designated territory or outside the province as may be required from time to time to support the entire territory.
Ability to deal with high levels of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment.

Skills:

Business acumen
Task management & Planning skills
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills
Needs assessment and information gathering
Advanced technology competency.
Managing budgeting & costing
Expertise in floor care and cleaning procedures is an asset
Process and compliance driven
Coaching and Mentoring
Superior time management and problem-solving skills
Ability to work independently

Education/Experience

University degree in Business Administration or related operations or field experience
Minimum of 5 years’ experience in the Janitorial industry
10+ years’ experience in operational management or related roles

Apply About employer

More about this job

Responsibilities

The Operations Services Supervisor oversees daily janitorial operations across multiple sites, ensuring service quality, safety compliance, and efficient delivery of specialized services. This role acts as the primary point of contact for customers, managing staff performance, budgets, and operational reporting.

Requirements

Candidates must possess a university degree and at least 10 years of operational management experience, with a minimum of 5 years specifically in the janitorial industry. Strong communication, problem-solving, and technology skills are required, along with the ability to travel frequently and work flexible, rotating shifts.

Skills

Operations management
Janitorial industry expertise
Team leadership
Budgeting
Inventory management
Salesforce
Microsoft Office
Conflict management
Problem-solving
Time management
Coaching
Mentoring
Health and safety compliance
Floor care
Task management

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Janitorial
Facility maintenance
Salesforce
KPI
SOW
Budget management
Inventory control
Health and safety
Quality assurance
Staff supervision
Floor care
Business acumen
Process improvement
Onboarding
Training
Performance management
Field operations
Compliance
Reporting
Microsoft
Operational management
Site inspections
Logistics

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