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Added 1 hour ago
R
Home Delivery Associate
RH
Montreal, QC
- Full-time
- Use warehouse technology, systems and tools to support accurate product movement and daily operations
Added 2 hours ago
RR
Home Delivery Associate
RH Restoration Hardware
Montreal, QC
- Full-time
Use warehouse technology, systems and tools to support accurate product movement and daily operations
Added 2 hours ago
KI
Stock Associate - Full-Time
Kiokii Inc
Surrey, BC
- $18.25 to $18.5 CAD / hour
- Full-time
Assist customers by locating products and offering general support as needed
Added 2 hours ago
KI
Operations Lead
Kiokii Inc
Markham, ON
- $17 to $18 USD / hour
- Full-time
Support the execution of store promotions, pricing updates, and upholding visual merchandising standards to enhance the shopping experience and drive sales
Added 3 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…regulatory and safety activities, data and study systems, study logistics, stakeholder coordination, and study close-out. The role works closely with the Sponsor, investigators,…
Added 4 hours ago
MA
EOI: CARE+ Project Coordinator
Muskoka Algonquin Healthcare
Huntsville, ON
- Full-time
Support workshops, governance meetings, cutover planning and command-centre logistics.
Added 5 hours ago
OP
RF Systems Engineer
Open People Network (OPN)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Relocation support available for the right candidate
Added 6 hours ago
Customer Service Representative
U-Haul
Ottawa, ON
…equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job…
Added 6 hours ago
Manufacturing Engineer (Injection Molding SME)
KSR
Chatham-Kent, ON · Ridgetown, ON
Support global standardization of injection molding processes and best practices across facilities.
Added 6 hours ago
RP
Director of Operations
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
Lead or support technology improvements, system optimization, and digital transformation initiatives
Added 6 hours ago
EBlock General Application
EBlock Inc.
Canada
As part of our recruitment and hiring process, E INC may use automated tools including artificial intelligence (AI) to support the screening and evaluation of applicants. AI tools support…
Added 6 hours ago
ES
Senior Coordinator, Facilities & Admin (BC)
Earnscliffe Strategy Group
Vancouver, BC
- $52,000 to $63,000 CAD / year
- Full-time
We are seeking a Senior Coordinator, reporting to the Chief of Staff and working closely with BC leadership, to support the operations of our Vancouver office and key corporate initiatives.…
Added 6 hours ago
TE
Marketing Manager
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON
- Full-time
- Contract
…increases visibility and consideration of Empire Life's products to support goals and…
Added 6 hours ago
Service Account Executive - Building Automation Systems
Convergint Technologies Ltd
Calgary, AB
The Service Account Executive generates new Customer Support Program service agreements (CSPs) through the acquisition of new accounts and growth of net new service agreements in existing…
Added 6 hours ago
Specialist, Board Governance
Canadian Bar Association
Ottawa, ON
Reporting to the Chief Executive Officer (CEO), the Specialist, Board Governance provides confidential governance support and administration to the President and National Board of…
Added 7 hours ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
NS
- Full-time
…invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a…
Added 7 hours ago
LV
Order Processing Associate - Seasonal
Lee Valley Tools
Ottawa, ON
- Up to $19.3 CAD / hour
- Full-time
- Temporary
Accurately pick products for customer orders, internal and external using the following technology: Autostore, Vocollect and RF handhelds.
Added 7 hours ago
KH
Coordinator, Signature Events & Partnerships (Contract)
Kids Help Phone
Toronto, ON
- $45,900 to $48,000 CAD / year
- Full-time
- Contract
Support the planning and execution of BMO Walk so Kids Can Talk by supporting the team in the completion of event activities, logistics, stewardship initiatives, volunteer engagement, and…
Added 7 hours ago
PA
Warehouse Operator
PROVINCIAL AEROSPACE LTD
Winnipeg, MB
- Full-time
…maintain airworthiness and organized inventory systems that support operational workflows and meet company standards for accuracy and timeliness. You will collaborate closely with…
Added 7 hours ago
AI
Project Manager - Security Installation Projects
Ainsworth Inc
Edmonton, AB
- Full-time
Coordinated with functional leaders, field teams, and stakeholders to support project execution.
Added 7 hours ago
Operations Services Supervisor
United Services Group
Brampton, ON · Mississauga, ON · Toronto, ON
In addition, this role will support existing territories and regions with various supervisory duties including but not limited to Night supervision, adherence to Uniforms/ID badges,…
Added 8 hours ago
BL
Team Lead, Office Services
BC Legal Management Association
Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
…day-to-day operational responsibilities with team coordination and…
Added 8 hours ago
CV
Event Specialist
CPABC Vancouver Chapter
Vancouver, BC
- Full-time
Provide ad hoc support to the Event Coordinator for backend logistics and inquiries.
Added 9 hours ago
ME
Field Service Technician – Drilling Equipment
Medatech Engineering Services Ltd.
Sudbury, ON · Greater Sudbury, ON
- Full-time
Parts & Logistics – Identify parts and component needs arising from field repairs, and assist with parts sourcing and installation, provide input for cost estimates for repair and support…
Added 9 hours ago
SF
Agronomist/Sales
Sharpe Farm Supplies Ltd
Guelph, ON
- Full-time
Assist with product ordering, inventory coordination, and field delivery logistics as required

United Services Group

Operations Services Supervisor

Brampton, ON, Canada
Mississauga, ON, Canada
Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 7, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Key Focus: The Operations Services Supervisor is responsible for supporting all territories and regions in overseeing the daily operations of janitorial teams across multiple sites or facilities pertaining to Adhoc & Specialized Services delivery as a core function. This role ensures that these services are delivered efficiently, safely and to the highest quality standards, while maintaining strong customer relationships and managing staff performance.

In addition, this role will support existing territories and regions with various supervisory duties including but not limited to Night supervision, adherence to Uniforms/ID badges, Background checks, Audit & vacation coverage.

Duties and Responsibilities:

Customer Relationships & Communication

Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.
Lead

- Meetings (Phone or In-person) with key customer stakeholders
- Reporting on Issues Mgmt. at Region level.

Team Supervision and Leadership

Set expectations of SOW delivery
Supervise, train, and support Janitorial staff across all services
Conduct regular site visits to inspect work quality and adherence to SOW requirements
Schedule shifts and assign duties to ensure adequate coverage

Operational Oversight

Responsible for SOW & Quality of services to be delivered; Collaborate with Partner Relations to come up with action plans to improve quality and productivity
Coordinate and monitor cleaning operations to meet customer expectations

Ensure compliance with health and safety regulations, legal, uniform/ID badges compliances
Respond promptly to services issues and emergencies

Inventory & Budget Management

Monitor and control operational budgets and costs
Manage inventory of cleaning supplies and equipment

Order relevant supplies and ensure proper maintenance of cleaning equipment

Reporting & Documentation

Maintain accurate records of work completion in SF, signoffs, inspections and or any other documentation as prescribed by Customer
Prepare SF reports on KPI’s related to operational performance of services

Internal Communication

Participate in process improvement and internal business review meetings
Using SF to communicate to relevant departments on status of work

Process Compliances Operations

Responsible for process adoption within the Salesforce ecosystem.
Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft).
Support regional and or territories on key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.

Partner Change Overs (PCO).
Material Consumption.
Specials.
Visitation Audits & Case mgmt. for issues and escalations.
Lead and implement Schedules.
A.R.I and H & S Compliance.
I.D Badging & uniform compliance for all Partners & cleaners.
Onboarding and In Store Partner Training
Partner Performance Mgmt.
Inspections/reporting required by Customers for Billing purposes
Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes

Recruitment, Training & Development:

Collaborating with Talent Acquisition to support potential Partner/Sub-contractor coverage for all services to support region and territory

Collaborating with Partner Relations to support training and performance management of Partners/Sub-contractors & janitorial staff
Create an environment that encourages learning and inspires brainstorming, creativity, and innovation.

Additional Responsibilities:

Perform all daily functions in alignment with company mission, vision, and values
Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners

Protect company assets from damage and misuse
Perform other related duties as may be required from time to time to support business operations at store and or site level

Job Requirements and Expectation

Building strong Customer and Partner relationships
Available to address Customer and Partner needs and concerns in a timely manner.

Willing to travel frequently within the designated territory or outside the province as may be required from time to time to support the entire territory.
Ability to deal with high levels of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment.

Skills:

Business acumen
Task management & Planning skills
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills
Needs assessment and information gathering
Advanced technology competency.
Managing budgeting & costing
Expertise in floor care and cleaning procedures is an asset
Process and compliance driven
Coaching and Mentoring
Superior time management and problem-solving skills
Ability to work independently

Education/Experience

University degree in Business Administration or related operations or field experience
Minimum of 5 years’ experience in the Janitorial industry
10+ years’ experience in operational management or related roles

Apply About employer

More about this job

Responsibilities

The Operations Services Supervisor oversees daily janitorial operations across multiple sites, ensuring service quality, safety compliance, and efficient delivery of specialized services. This role acts as the primary point of contact for customers, managing staff performance, budgets, and operational reporting.

Requirements

Candidates must possess a university degree and at least 10 years of operational management experience, with a minimum of 5 years specifically in the janitorial industry. Strong communication, problem-solving, and technology skills are required, along with the ability to travel frequently and work flexible, rotating shifts.

Skills

Operations management
Janitorial industry expertise
Team leadership
Budgeting
Inventory management
Salesforce
Microsoft Office
Conflict management
Problem-solving
Time management
Coaching
Mentoring
Health and safety compliance
Floor care
Task management

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Janitorial
Facility maintenance
Salesforce
KPI
SOW
Budget management
Inventory control
Health and safety
Quality assurance
Staff supervision
Floor care
Business acumen
Process improvement
Onboarding
Training
Performance management
Field operations
Compliance
Reporting
Microsoft
Operational management
Site inspections
Logistics

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