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Added 1 min ago
MF
FARMS 4 LABOUR SUPERVISOR
Mucci Farms Inc
Kingsville, ON
- $65,000 CAD / year
- Full-time
Reports To: Grower Manager, Grower, Production Manager
Added 1 min ago
IT Specialist
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…a strong commitment to teamwork, innovation, and continuous…
Added 1 min ago
IL
LP/H&S Specialist
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Milton, ON
- $60,000 to $65,000 CAD / year
The Loss Prevention Specialist supports the Health and Safety Manager in the implementation and continuous improvement of the site's Loss Prevention and Security Program. The role…
Added 1 min ago
Production Supervisor - Shift Rotation every month.
TIGER DRYLAC CANADA INC
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…employees and supervisors/team leads while supporting continuous improvement, quality, safety, employee development, and operational…
Added 31 mins ago
PP
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- Full-time
Support quality assurance, data tracking, process development, and continuous improvement initiatives.
Added 1 hour ago
SS
RQ11901 – Software Developer – Senior
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- On-site
Work Arrangement: Onsite – 5 Days per Week
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CO
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- Full-time
…employment, applicable legislation, and contribute to the continuous improvement of Human Resources processes and programs. The ideal candidate is people-focused, highly organized,…
Added 1 hour ago
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Vice President, Flight Operations
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SM
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SM
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Added 1 hour ago
SM
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Participates in quality improvement activities.
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
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Added 1 hour ago
SM
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Stevenson Memorial Hospital
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- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
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NM
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RG
Gestionnaire de bureau / Office Manager
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OM
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GD
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WC
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WT
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FD
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MB
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MB
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MB
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Added 2 hours ago
TL
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United Services Group

Retail-West - Area Manager - AB

Calgary, AB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

This role is responsible for leading, managing, coordinating, and implementing daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners.

The key focus areas of this role are in managing:

Customer Experience & Retention
Communication between United, Customer & Partner
Performance of our Partners & Cleaners
Overall Store Operations (Including store budgets, profitability & KPI’s)
Quality Standards & Audits
Training

· Cost Management

Increasing Revenue & Profits per Store and Customer Banners
United & Customer Processes, Policies & Guidelines
Support to other Area Managers as required

Duties and Responsibilities

Planning & Budgeting:

Responsible for participation in the development and implementation of annual plans by customer banners (annual waxing schedules/, budgets, potential add on sales opportunities).
Implement store level budgets.
Create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.

Customer Relationships & Communication:

Build strong relationships with customers and business partners at store level (cross-selling, building trust, deliver good service, consistency, follow through, be a United brand ambassador and represent the brand positively).
Single point of contact at store level with customer for the communication between United and the customer for all services (nights, day porters, outside services, etc.) & and various departments within United.
Address store level customer concerns and provide timely and effective solutions to problems.
Support Regional Mgmt. on all face-to-face meetings or touchpoints with key customer stakeholders (e.g., Customer District Managers (DM's) & Customer V.P level)
Participate in:
- Daily/Weekly/Monthly meetings with customers banners on store audits, case management & action plans, periodic schedules, scope of works.
- - Daily/Weekly/Monthly reporting on issues & escalations, action plans, including access issues, to customer.
  - Weekly or as required, store compliancy walks with customers.
  - Lead or participate in store transition meetings with new customer and partner together about expectations around scope of works and set expectations.

Internal Communication:

Lead and coordinate all store level communication with United Partners daily on issues and actions.

Set expectations with Partners, provide training, coaching & mentoring.
Participate in cross-functional weekly & monthly meetings with Regional & Support Teams (e.g., L & D, Partner Relations, Equipment Services).

Process Compliances:

· Lead all process initiatives/implementation at store level; Work with Sr. management on identifying store level trends and process gaps.

Lead store level customer store/calibration walks.
Lead process adoption in Salesforce.
Responsible for managing business using United technologies provided (e.g., Salesforce/Outlook).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.
- Support Partner Change Overs (PCO) with Partnership team.
- Material Ordering.
- In-Store Specials.
- Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
- Create and implement Periodic Schedules.
- A.R.I and H & S Compliance
- I.D Badging & uniform compliance for all Partners & cleaners
- In Store Partner Training and support Partner Effectiveness in Partner training Program
- Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners
- Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes

Cost Management & Controls: Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.

Responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
Support Sr. Mgmt. for operational costing for new & existing business.
Monitor asset inventory, including but not limited to, equipment, supplies at store level.

Revenue growth in existing business:

Implement transitions of new business in stores in compliance with customer transition process.

Lead growth of In-store business by upselling Special services.

Workforce & Performance Management:

Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports (Monthly inspections, escalation reports, attendance reports, visitation reports)

Recruitment, Training & Development:

Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management (e.g., Partner Change Overs (PCO); Group Echo; Insurance, Contract signing, ID Badging for all staff and Partners; Material Ordering; Invoicing.
Lead In-Store Partner Training (Scope + Equipment + Material Ordering) and support Partner Effectiveness & L & D in overall Partner training program.
Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
Monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team

Technology & Assets:

Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs). Responsible for asset management.

Additional Responsibilities:

Perform daily functions in alignment with company mission, vision, and values.
Work in compliance with all United, legal & health & safety policies and protocols.
Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Other Job Requirements and Expectations:

Available to address customer and Partner needs and concerns in a timely manner.
Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high level of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.

Education/Experience:

Degree in business administration or related field.
Minimum of 5 years’ experience in the Janitorial industry or any other operational environment experience.
3 – 5 years’ experience in a supervisory role

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Area Manager is responsible for overseeing janitorial service operations across multiple retail locations, ensuring quality standards, budget adherence, and customer satisfaction. This role involves managing partner performance, conducting site audits, and driving revenue growth through effective communication and process implementation.

Requirements

Candidates must possess a degree in business administration or a related field along with at least 5 years of experience in the janitorial or operational industry. Additionally, 3 to 5 years of supervisory experience and the ability to travel frequently are required.

Skills

Operations management
Budgeting
Team leadership
Performance management
Janitorial services
Strategic planning
Salesforce
KPI management
Staff training
Quality auditing
Conflict resolution
Inventory management
Financial reporting
Health and safety compliance

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Janitorial services
Area manager
Operations management
Budgeting
Customer retention
KPIs
Salesforce
Quality audits
Staff recruitment
Performance management
Asset management
Health and safety
Business strategy
Cross-selling
Invoicing
Reporting
Mentoring
Facility maintenance
Retail operations
Strategic planning

Seniority

Mid level

Perks

Retirement plan

Tools

Salesforce
Microsoft Outlook

Languages

English

Fields of study

Business administration

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Work requirements

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