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Added 1 hour ago
NM
Field Specialist
NCS Multistage LLC
Red Deer, AB
- Full-time
The Field Specialist is primarily responsible to support and mentor the Operations team by acting as front-line field support. They will be required to plan and execute high profile…
Added 1 hour ago
NM
Field Specialist
NCS Multistage LLC
Grande Prairie, AB
- Full-time
The Field Specialist is primarily responsible to support and mentor the Operations team by acting as front-line field support. They will be required to plan and execute high profile…
Added 6 hours ago
Senior Product Manager
Ambyint
Calgary, AB
As a Product Manager, you own product outcomes across the products and initiatives you take on. You decide what we build and why, ship it with your squad, and prove it made a difference for…
Added 6 hours ago
B
Territory Manager (Research Academia)
BD
Toronto, ON · Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
…including Applications Specialists, Marketing, Contracts, Sales Operations, Customer Service, and Field Service, the Territory Manager will help deliver a seamless customer experience and…
Added 8 hours ago
IG
Manager, Marketing and Communications
Inline Group Inc.
AB · Edmonton, AB
- Full-time
Inline is a civil engineering field services firm with 500+ team members across operations, finance, HR, BD, project administration, and other shared services functions. With a growing…
Added 1 day ago
K
Contract Logistics Operations Manager, Bd Albert-Hudon Montréal-Nord, QC H1G 3L1
Kuehne+Nagel
Montreal, QC
- Full-time
…Montreal-Nord, QC site located on Bd Albert-Hudon is looking for a new Operations Manager to join our Contract Logistics…
Added 1 day ago
DC
Regional Engineering Manager, Peace / Interior
DWB Consulting Services Ltd
Prince George, BC
- $135,000 to $155,000 CAD / year
- Full-time
We are seeking an experienced, motivated, positive, and dependable Engineering Regional Manager to work within our Engineering Department. Our mission is to provide the highest calibre of…
Added 1 day ago
ML
Executive Assistant
ME Law - Business Litigation Lawyers
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
Added 3 days ago
T
AVP Business Development and Strategy, AMG
TD
Toronto, ON · Ottawa, ON · Montreal, QC · Halifax, NS · Calgary, AB
- Full-time
Understanding of TDI and TDBG enterprise operations, including the ability to navigate complex environments and drive organizational change.
Added 3 days ago
HC
Clinical Research Site Manager - Toronto
Health Careers Canada
Mississauga, ON
- Full-time
The Clinical Operations Asset Lead is the single point of accountability for clinical operations delivery across the full asset lifecycle. Representing Global Clinical Operations at the…
Added 4 days ago
FN
Sales & BD Manager
Framatome North America
Pickering, ON
- Full-time
Uses SPEAK (appointment with clients, reporting, presentation, opportunity follow up, information sharing with management and product manager).
Added 6 days ago
IF
Assistant manager - retail trade
IGA Famille Jasmin
Sainte-Adèle, QC
- From $18.05 CAD / hour
- Full-time
- On-site
Added 6 days ago
Account Manager_Operations_Cleaning_Industry_London
United Services Group
London, ON · St. Thomas, ON · Woodstock, ON
Support Partner Change Overs (PCOs) and in-store partner transitions to ensure smooth operations and customer satisfaction.
Added 6 days ago
Sr. Account Manager - West
United Services Group
Vancouver, BC · Kelowna, BC · BC
Support Partner Change Overs (PCOs) and in-store partner transitions to ensure smooth operations and customer satisfaction.
Added 7 days ago
K
Contract Logistics Human Resources Manager - 3p - 11p
Kuehne+Nagel
Montreal, QC
- Full-time
…attracting and developing the right people, you ensure that our operations run smoothly, so medical equipment reaches hospitals on time, toys arrive in stores for the holidays, and fresh…
Added 7 days ago
LR
Shift manager - fast food restaurant
Les restaurants Mcdonald's
Jonquière, QC · Alma, QC
- $17.6 to $22.35 CAD / hour
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 7 days ago
LR
Shift manager - fast food restaurant
Les restaurants Mcdonald's
Jonquière, QC · Alma, QC
- $17.6 to $22.35 CAD / hour
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 7 days ago
K
Manager, restaurant
KFC
Sorel, QC
- From $50,000 CAD / year
- Full-time
- On-site
Plan, organize, direct, control and evaluate daily operations
Added 7 days ago
SA
GSE Fleet Country Manager
Samsic Assistance Canada Inc
Dorval, QC
- Full-time
Our Ground Support Equipment (GSE) team is the backbone of our service, ensuring that the machinery powering airport operations is always ready, reliable, and compliant. As our GSE Fleet…
Added 7 days ago
BS
Bilingual Food Service Manager
Bento Sushi
Saint-Bruno-de-Montarville, QC
- Up to $50,000 CAD / year
- Full-time
The Store Manager is responsible for the day-to-day operations of the retail location and will lead all aspects of the Bento business. With a focus on sales and profitability, you will…
Added 8 days ago
BI
Bilingual Food Service Manager
Bento Inc.
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- $50,000 CAD / year
- Full-time
The Store Manager is responsible for the day-to-day operations of the retail location and will lead all aspects of the Bento business. With a focus on sales and profitability, you will…
Added 8 days ago
SA
GSE Fleet Country Manager
SAMSIC Assistance Canada Inc
Dorval, QC
- Full-time
Our Ground Support Equipment (GSE) team is the backbone of our service, ensuring that the machinery powering airport operations is always ready, reliable, and compliant. As our GSE Fleet…
Added 8 days ago
A
Technical Account Manager
Arrow
Stratford, ON · Woodstock, ON
- Full-time
Serve as the customer's primary technical and commercial advocate inside AEP - coordinating engineering, operations, quality, and supply chain to deliver on commitments.
Added 8 days ago
AM
Technical Account Manager
Arrow Machine And Fabrication Group
Woodstock, ON
- Full-time
Serve as the customer's primary technical and commercial advocate inside AEP — coordinating engineering, operations, quality, and supply chain to deliver on commitments.
Added 8 days ago
S
Project Manager II
Septodont
Cambridge, ON
- Full-time
In North America, our operations include facilities in Ontario, Quebec, and Pennsylvania. Our Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over…

United Services Group

Sr. Account Manager - West

Vancouver, BC, Canada
Kelowna, BC, Canada
BC, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 4, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Key Focus: The core focus of this role is to develop and maintain strong, trust-based relationships with customers across the assigned territory to ensure loyalty, satisfaction, and retention. The successful candidate will serve as the key liaison between United and its customers, actively anticipating needs, resolving concerns, and leading performance and quality conversations at the store and regional levels.

This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to deliver exceptional partner and customer experiences, increase revenue per store, and improve retention metrics.

Duties and Responsibilities:

Customer Relationships & Communication:

Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
Responsible for leading store SOW & Quality; Collaborate with Partner Relations to come up with action plans to improve quality and productivity.
Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.
Lead

- Meetings (Phone or In-person) with key customer stakeholders
- Reporting on Issues Mgmt. at Region level.

Collaboration with Partner Relations & Talent Acquisition

Partner Relations:
- Work closely with Partner Relations to assess and enhance partner performance, identify process gaps, and jointly develop improvement plans.
- Support Partner Change Overs (PCOs) and in-store partner transitions to ensure smooth operations and customer satisfaction.
- Lead store-level quality assessments and partner feedback loops to ensure alignment with customer expectations.
Talent Acquisition:
- Collaborate with Talent Acquisition to support the recruitment, hiring, and retention of frontline staff and supervisors within the territory.
- Ensure staffing plans align with customer and store-level operational requirements.

Revenue & Cost Management:

Responsible for management of regional P&L, monitoring expenses for operations and developing strategies to decrease costs and increase profitability.
Responsible for retention of existing revenue budget within a fiscal year for assigned territory.
Responsible for growing the territory revenue via routine contracts in collaboration with BD team.
Lead growth of business from Specials (ADHOC) services & execute implementation.
Lead start-up of new business and manage start-up costs.

Support BD teams with quotes costing and assist in quote/RFP process for new and existing business.
Participate in Partner Relations & Talent Acquisition teams in negotiations both with customers and partners.
Responsible for the analysis and review of regional financial activities related to billing, invoicing, department budgets, cash advances from interconnected departments, customers, suppliers and subcontractors, overall expenses, employee hours, material costs over budget, equipment repair costs.
Responsible for controlling and monitoring inventory assets, including but not limited to, equipment, supplies, other United assets.

Planning & Budgeting:

Lead Territory Budgeting and Planning.
Participate in developing and implementing Annual Plans & Budget, Performance Objectives by Customer Banners and ensure alignment with Organizational Strategic Objectives.
Create and develop short and long-term strategies to secure sustainability and profitability of all operations.

- Participate in interviews, training programs, and onboarding efforts to foster a high-performing, customer-oriented team culture.

Internal Communication:

Responsible for team meetings; Operational Huddles, scheduling store/location visits, case mgmt. meetings.
Lead and support cross-functional weekly & monthly meetings with Territory & Support Teams.
Participate in Sr. Management & CEO office meetings on P & L review & action planning, future business planning & quarterly staff meetings.

Process Compliances Operations:

Lead all process initiatives/implementation in territories; Identifying trends in process gaps, make changes and implement.

Lead & implement Business Transformation initiatives regionally as per United Strategic Framework.

Lead store/location level customer walks & visits with partners to discuss action plans.
Lead process adoption within the Salesforce ecosystem.
Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.

Support Partner Change Overs (PCO) with Partnership team.
Material Ordering.
In-Store Specials.
Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
Create and implement Schedules.
A.R.I and H & S Compliance.
I.D Badging & uniform compliance for all Partners & cleaners.
In Store Partner Training and support Partner Effectiveness in Partner training Program.
Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners.
Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes.

Workforce & Performance Management:

Manage territory workforce planning and optimization of resource productivity.

Monitor & manage performance of team, including performance improvement plans to improve employee engagement and productivity.

Responsible for leading progressive discipline approach and terminations in alignment with United Human Resources policies and procedures.
Implement & sustain policies, processes, and programs.
Innovate and implement strategies to manage & retain a mobile workforce.

Recruitment, Training & Development:

Responsible for the hiring, recruitment & retention of territory employees.
Responsible for implementation of People (employees & partners) training programs.
Responsible for ensuring employee mentoring and coaching to improve productivity and performance of employees and organizational operations.
Provide leadership, support, and guidance to reporting staff and promote a positive and motivating work environment.
Create an environment that encourages learning and inspires brainstorming, creativity, and innovation.

Additional Responsibilities:

Perform all daily functions in alignment with company mission, vision, and values.
Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.

Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Job Requirements and Expectation

Available to address Customer and Partner needs and concerns in a timely manner.

Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high levels of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment.

Skills:

Business acumen.
Task management & Planning skills.
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills.
Needs assessment and information gathering.
Advanced technology competency.
Managing budgeting & costing.
Expertise in floor care and cleaning procedures is an asset.
Process and compliance driven.
Coaching and Mentoring.
Superior time management and problem-solving skills.
Ability to work independently.

Education/Experience

University degree in Business Administration or related operations or field experience.
Minimum of 5 years’ experience in the Janitorial industry.
10+ years’ experience in operational management or related roles.

Apply About employer

More about this job

Responsibilities

The Senior Account Manager is responsible for developing strong customer relationships, managing regional P&L, and ensuring operational excellence across the assigned territory. They will lead performance reviews, oversee partner relations, and collaborate with internal teams to drive revenue growth and retention.

Requirements

Candidates must have a university degree in Business Administration or related field and at least 10 years of operational management experience. A minimum of 5 years of experience in the janitorial industry is required, along with the ability to travel and work flexible shifts.

Skills

Account management
Territory management
P&L management
Strategic planning
Budgeting
Conflict management
Negotiation
Team leadership
Operations management
Salesforce
Microsoft Office
Performance management
Recruitment
Coaching
Problem-solving

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Territory Management
Janitorial Industry
P&L Management
Customer Retention
Salesforce
Operations Management
Budgeting
Strategic Planning
Partner Relations
Talent Acquisition
Performance Management
Business Development
Floor Care
Cleaning Procedures
Compliance
Workforce Planning
Business Transformation
KPIs
Case Management
Health and Safety
Reporting
Revenue Growth
Contract Management
Leadership
Mentoring
Conflict Resolution
Inventory Management
Operational Excellence
Stakeholder Management

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