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IC
Room Attendant
Impact Cleaning Services Ltd
Toronto, ON
- Up to $23 CAD / hour
Degree: High school diploma or equivalent; additional training in hospitality, housekeeping operations, or customer service is considered an advantage.
Added just now
1
Office Manager - Abbey Lane Dental
123Dentist
Toronto, ON
- Full-time
1The team at Abbey Lane Dental located in Scarborough, ON are looking for a passionate, hard-working Office Manager on a full-time basis.
Added just now
1
Assistant Office Manager/Level II DA-Creekside Dental, Kelowna
123Dentist
Kelowna, BC
- $65,000 to $80,000 CAD / year
- Full-time
The team at Creekside Dental located in Kelowna, BC are looking for a passionate, hard-working Assistant Office Manager on a full-time basis.
Added 7 mins ago
AP
Manager, quality-control services
Aliments Prémont Inc.
Sainte-Angèle-de-Prémont, QC
- From $51.08 CAD / hour
- Full-time
- On-site
Added 15 mins ago
C
Assistant Store Manager I
Coach
Vancouver, BC
- Full-time
As an Assistant Store Manager at Coach, you’ll partner with the Store Manager to drive sales performance, operational excellence, and team development. You lead by example on the sales…
Added 15 mins ago
WC
(CAN) GM Lead Department Manager
Walmart Canada
Surrey, BC
- Full-time
…partnership with the General Merchandise and Fashion Assistant Manager and ensure a high level of customer service and while ensuring task…
Added 15 mins ago
EC
CAN- Administrative Specialist- Part Time- Vancouver
Encore Canada
Vancouver, BC
- Part-time
…with policy and document retention time frames. Reports to the Manager Admin…
Added 15 mins ago
PV
Keyholder
Pet Valu
Langley (District), BC
- Part-time
In cases where the Store Manager or Assistant Store Manager are not in the store, Keyholder may assign daily goals and tasks to ACEs.
Added 16 mins ago
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Hotel manager
Ramada by Wyndham
Medicine Hat, AB
- From $38 CAD / hour
- Full-time
- On-site
Added 23 mins ago
S
Equity trader
SPROTT
Toronto, ON
- From $150,000 CAD / year
- Full-time
- Hybrid
Added 26 mins ago
TB
Assistant manager - food services
Thap Ba Restaurant
Red Deer, AB
- From $27 CAD / hour
- Full-time
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Added 44 mins ago
H
Safety Advisor (Construction)
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Ajax, ON
- $95,000 to $110,000 CAD / year
- Full-time
Reporting to the HSE Manager, you will be responsible for supporting the implementation and continuous improvement of health, safety, and environmental programs. Duties include conducting…
Added 1 hour ago
EG
CAN- Administrative Specialist- Part Time- Vancouver
Encore Global
Vancouver, BC
- Part-time
…with policy and document retention time frames. Reports to the Manager Admin…
Added 1 hour ago
M
FOH Management - General Manager Designate
Moxies
Regina, SK
- Full-time
We are looking for an incredible General Manager Designate to be the leader of our team. Our people are the heart and soul of our business, and we are on the hunt for an amazing person like…
Added 1 hour ago
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Inside Sales Representative
Rex Power Magnetics
Vaughan, ON
- Full-time
- Post-Secondary education in a business or administrative field, with complementing training/education in electrical/technical field. Additionally, strong computer skills, including…
Added 1 hour ago
M
Kitchen manager
McDonald's
Chicoutimi, QC
- $18.6 to $24 CAD / hour
- Full-time
- On-site
Added 1 hour ago
M
Kitchen manager
McDonald's
La Baie, QC
- $18.6 to $24 CAD / hour
- Full-time
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Added 1 hour ago
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Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
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GE
Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
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Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
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Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
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Calgary, AB
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Under the direction of the Restaurant Manager, the Restaurant Supervisor is responsible for all restaurant departmental operations during a prescribed shift. The work is typified as a…
Added 1 hour ago
GE
Buffet Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…
Added 1 hour ago
GE
Little Chief Restaurant Breakfast Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 1 hour ago
GE
Blaze Bar & Grill Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
Added 1 hour ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Food and Beverage Manager, Shift Supervisor, the Server position is applicable to the Bingo Hall, Buffet, Blaze Restaurant, Gaming Floor and the Hot Dog Cart. The…

United Services Group

Sr. Account Manager - West

Vancouver, BC, Canada
Kelowna, BC, Canada
BC, Canada

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Job details

Posting language: English
Posted: Oct 4, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Key Focus: The core focus of this role is to develop and maintain strong, trust-based relationships with customers across the assigned territory to ensure loyalty, satisfaction, and retention. The successful candidate will serve as the key liaison between United and its customers, actively anticipating needs, resolving concerns, and leading performance and quality conversations at the store and regional levels.

This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to deliver exceptional partner and customer experiences, increase revenue per store, and improve retention metrics.

Duties and Responsibilities:

Customer Relationships & Communication:

Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
Responsible for leading store SOW & Quality; Collaborate with Partner Relations to come up with action plans to improve quality and productivity.
Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.
Lead

- Meetings (Phone or In-person) with key customer stakeholders
- Reporting on Issues Mgmt. at Region level.

Collaboration with Partner Relations & Talent Acquisition

Partner Relations:
- Work closely with Partner Relations to assess and enhance partner performance, identify process gaps, and jointly develop improvement plans.
- Support Partner Change Overs (PCOs) and in-store partner transitions to ensure smooth operations and customer satisfaction.
- Lead store-level quality assessments and partner feedback loops to ensure alignment with customer expectations.
Talent Acquisition:
- Collaborate with Talent Acquisition to support the recruitment, hiring, and retention of frontline staff and supervisors within the territory.
- Ensure staffing plans align with customer and store-level operational requirements.

Revenue & Cost Management:

Responsible for management of regional P&L, monitoring expenses for operations and developing strategies to decrease costs and increase profitability.
Responsible for retention of existing revenue budget within a fiscal year for assigned territory.
Responsible for growing the territory revenue via routine contracts in collaboration with BD team.
Lead growth of business from Specials (ADHOC) services & execute implementation.
Lead start-up of new business and manage start-up costs.

Support BD teams with quotes costing and assist in quote/RFP process for new and existing business.
Participate in Partner Relations & Talent Acquisition teams in negotiations both with customers and partners.
Responsible for the analysis and review of regional financial activities related to billing, invoicing, department budgets, cash advances from interconnected departments, customers, suppliers and subcontractors, overall expenses, employee hours, material costs over budget, equipment repair costs.
Responsible for controlling and monitoring inventory assets, including but not limited to, equipment, supplies, other United assets.

Planning & Budgeting:

Lead Territory Budgeting and Planning.
Participate in developing and implementing Annual Plans & Budget, Performance Objectives by Customer Banners and ensure alignment with Organizational Strategic Objectives.
Create and develop short and long-term strategies to secure sustainability and profitability of all operations.

- Participate in interviews, training programs, and onboarding efforts to foster a high-performing, customer-oriented team culture.

Internal Communication:

Responsible for team meetings; Operational Huddles, scheduling store/location visits, case mgmt. meetings.
Lead and support cross-functional weekly & monthly meetings with Territory & Support Teams.
Participate in Sr. Management & CEO office meetings on P & L review & action planning, future business planning & quarterly staff meetings.

Process Compliances Operations:

Lead all process initiatives/implementation in territories; Identifying trends in process gaps, make changes and implement.

Lead & implement Business Transformation initiatives regionally as per United Strategic Framework.

Lead store/location level customer walks & visits with partners to discuss action plans.
Lead process adoption within the Salesforce ecosystem.
Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.

Support Partner Change Overs (PCO) with Partnership team.
Material Ordering.
In-Store Specials.
Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
Create and implement Schedules.
A.R.I and H & S Compliance.
I.D Badging & uniform compliance for all Partners & cleaners.
In Store Partner Training and support Partner Effectiveness in Partner training Program.
Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners.
Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes.

Workforce & Performance Management:

Manage territory workforce planning and optimization of resource productivity.

Monitor & manage performance of team, including performance improvement plans to improve employee engagement and productivity.

Responsible for leading progressive discipline approach and terminations in alignment with United Human Resources policies and procedures.
Implement & sustain policies, processes, and programs.
Innovate and implement strategies to manage & retain a mobile workforce.

Recruitment, Training & Development:

Responsible for the hiring, recruitment & retention of territory employees.
Responsible for implementation of People (employees & partners) training programs.
Responsible for ensuring employee mentoring and coaching to improve productivity and performance of employees and organizational operations.
Provide leadership, support, and guidance to reporting staff and promote a positive and motivating work environment.
Create an environment that encourages learning and inspires brainstorming, creativity, and innovation.

Additional Responsibilities:

Perform all daily functions in alignment with company mission, vision, and values.
Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.

Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Job Requirements and Expectation

Available to address Customer and Partner needs and concerns in a timely manner.

Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high levels of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment.

Skills:

Business acumen.
Task management & Planning skills.
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills.
Needs assessment and information gathering.
Advanced technology competency.
Managing budgeting & costing.
Expertise in floor care and cleaning procedures is an asset.
Process and compliance driven.
Coaching and Mentoring.
Superior time management and problem-solving skills.
Ability to work independently.

Education/Experience

University degree in Business Administration or related operations or field experience.
Minimum of 5 years’ experience in the Janitorial industry.
10+ years’ experience in operational management or related roles.

Apply About employer

More about this job

Responsibilities

The Senior Account Manager is responsible for developing strong customer relationships, managing regional P&L, and ensuring operational excellence across the assigned territory. They will lead performance reviews, oversee partner relations, and collaborate with internal teams to drive revenue growth and retention.

Requirements

Candidates must have a university degree in Business Administration or related field and at least 10 years of operational management experience. A minimum of 5 years of experience in the janitorial industry is required, along with the ability to travel and work flexible shifts.

Skills

Account management
Territory management
P&L management
Strategic planning
Budgeting
Conflict management
Negotiation
Team leadership
Operations management
Salesforce
Microsoft Office
Performance management
Recruitment
Coaching
Problem-solving

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Territory Management
Janitorial Industry
P&L Management
Customer Retention
Salesforce
Operations Management
Budgeting
Strategic Planning
Partner Relations
Talent Acquisition
Performance Management
Business Development
Floor Care
Cleaning Procedures
Compliance
Workforce Planning
Business Transformation
KPIs
Case Management
Health and Safety
Reporting
Revenue Growth
Contract Management
Leadership
Mentoring
Conflict Resolution
Inventory Management
Operational Excellence
Stakeholder Management

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