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Added 12 mins ago
Senior Cloud Technical Account Manager - Vancouver, CAN , AWS Enterprise Support
Amazon
Vancouver, BC
…AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including…
Added 12 mins ago
Sr. Cloud Technical Account Manager - Canada, FSI Canada
Amazon
Toronto, ON
Added 12 mins ago
C
Plant Manager
Carlisle
Crossfield, AB
- Full-time
The Plant Manager is accountable for the site team, overall manufacturing processes, and the physical facility. This includes accountabilities for Safety, Quality, Delivery, Cost, People,…
Added 26 mins ago
CC
Plant Manager
Carlisle Construction Materials
Crossfield, AB
- Full-time
The Plant Manager is accountable for the site team, overall manufacturing processes, and the physical facility. This includes accountabilities for Safety, Quality, Delivery, Cost, People,…
Added 26 mins ago
CG
Senior Operations Accountant
Cronos Group
Kingsville, ON
- Full-time
…the CFO and will support initiatives such as manufacturing process improvements, annual budgeting & forecasting, and capital project oversight. To be successful in this role you must be a…
Added 26 mins ago
NI
Senior Sales Coordinator
Nawkaw Inc.
Mississauga, ON
- Full-time
Your primary focus is the sales team and the processes that keep sales moving. The Sales Manager has separate Executive Assistant support; you will step in with sales-related administrative…
Added 26 mins ago
G
AI Engineer
Guidepoint
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Added 26 mins ago
MJ
Jewelry Store – Operations Manager (Retail Multi-Location)
Mulu Jewelry
Markham, ON
- $55,000 to $65,000 CAD / year
- Full-time
Luxury Jewelry Operations Manager – Multi-Location Mulu Jewelry | Greater Toronto Area
Added 27 mins ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
New Glasgow, NS
- Full-time
…applicants with disabilities in the recruitment and assessment process and when…
Added 27 mins ago
LC
Grocery Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Calgary, AB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 41 mins ago
P
Customer Success Manager
Pontosense
Toronto, ON
- Full-time
New agencies go live faster, and the process is documented
Added 41 mins ago
P
Customer Support Specialist
Pontosense
Toronto, ON
- Full-time
Toronto or Waterloo, hybrid | Full-time | Reports to the Manager, Customer Support
Added 41 mins ago
P
Office Manager
Pontosense
Toronto, ON
- Full-time
Logistics. Shipments, samples, equipment and returns, alongside the Supply Chain Manager
Added 41 mins ago
P
Manager, Customer Support
Pontosense
Toronto, ON
- Full-time
We leverage AI tools in our hiring process, but prioritize human input and manual review
Added 41 mins ago
P
Supply Chain Manager
Pontosense
Toronto, ON
- Full-time
We leverage AI tools in our hiring process, but prioritize human input and manual review
Added 57 mins ago
PI
QA/QC Manager
Promart Industrial
Sarnia, ON
- Full-time
We need a QA/QC Manager who is excited by that challenge and wants to help us build something exceptional.
Added 57 mins ago
RH
Controller
Robert Half
Toronto, ON · Etobicoke, ON
- $90,000 to $110,000 CAD / year
- Full-time
Our client, a well-established and respected construction company, is seeking an experienced Accounting Manager / Controller to oversee the day-to-day accounting and financial operations of…
Added 57 mins ago
IG
Investment Advisor
Infotree Global Solutions
Toronto, ON
- Contract
The role of Account Manager plays a vital part in ensuring we deliver the highest quality of customer service to our clients.
Added 57 mins ago
S
Rotating Equipment Manager
Shell
Scotford, AB
- Full-time
The Rotating Equipment Manager provides technical leadership across rotating equipment disciplines, driving the implementation of programs that enhance equipment performance and…
Added 57 mins ago
S
Asset Integrity Manager
Shell
Scotford, AB
- Full-time
The Asset Integrity Manager is responsible for overseeing and ensuring the effectiveness of the Pressure Equipment Integrity Management system to minimize process safety and reliability…
Added 57 mins ago
K
Senior Manager, Transaction Services
KPMG
Vancouver, BC
- Full-time
We are looking for a Senior Manager to join our growing Transaction Services team in Vancouver.
Added 1 hour ago
Product Manager - Des Moines, IA
Hubbell Incorporated
Edmonton, AB
…Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our…
Added 1 hour ago
OR
Wireless Sales Associate - 3026 Capilano
OSL Retail Services Inc
Edmonton, AB
- Other
Strong support from your Store Manager and District Manager every step of the way
Added 1 hour ago
MT
Engineering Manager
Modern Technical Staffing Inc.
New Tecumseth, ON
- $110,000 to $125,000 CAD / year
- Full-time
Our client in Alliston is looking for a Engineering Manager. They are seeking someone who has been employed in a fast paced manufacturing environment where they directly managed…
Added 1 hour ago
RP
Project Manager
Roylo Partners
Vancouver, BC
- Full-time
…aligned to keep work on track. We’re looking for a Project Manager in Vancouver, BC who can bring structure to moving parts, keep people informed, and make sure projects continue…

United Services Group

Sr. Account Manager - West

Vancouver, BC, Canada
Kelowna, BC, Canada
BC, Canada

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Job details

Posting language: English
Posted: Oct 4, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Key Focus: The core focus of this role is to develop and maintain strong, trust-based relationships with customers across the assigned territory to ensure loyalty, satisfaction, and retention. The successful candidate will serve as the key liaison between United and its customers, actively anticipating needs, resolving concerns, and leading performance and quality conversations at the store and regional levels.

This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to deliver exceptional partner and customer experiences, increase revenue per store, and improve retention metrics.

Duties and Responsibilities:

Customer Relationships & Communication:

Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
Responsible for leading store SOW & Quality; Collaborate with Partner Relations to come up with action plans to improve quality and productivity.
Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.
Lead

- Meetings (Phone or In-person) with key customer stakeholders
- Reporting on Issues Mgmt. at Region level.

Collaboration with Partner Relations & Talent Acquisition

Partner Relations:
- Work closely with Partner Relations to assess and enhance partner performance, identify process gaps, and jointly develop improvement plans.
- Support Partner Change Overs (PCOs) and in-store partner transitions to ensure smooth operations and customer satisfaction.
- Lead store-level quality assessments and partner feedback loops to ensure alignment with customer expectations.
Talent Acquisition:
- Collaborate with Talent Acquisition to support the recruitment, hiring, and retention of frontline staff and supervisors within the territory.
- Ensure staffing plans align with customer and store-level operational requirements.

Revenue & Cost Management:

Responsible for management of regional P&L, monitoring expenses for operations and developing strategies to decrease costs and increase profitability.
Responsible for retention of existing revenue budget within a fiscal year for assigned territory.
Responsible for growing the territory revenue via routine contracts in collaboration with BD team.
Lead growth of business from Specials (ADHOC) services & execute implementation.
Lead start-up of new business and manage start-up costs.

Support BD teams with quotes costing and assist in quote/RFP process for new and existing business.
Participate in Partner Relations & Talent Acquisition teams in negotiations both with customers and partners.
Responsible for the analysis and review of regional financial activities related to billing, invoicing, department budgets, cash advances from interconnected departments, customers, suppliers and subcontractors, overall expenses, employee hours, material costs over budget, equipment repair costs.
Responsible for controlling and monitoring inventory assets, including but not limited to, equipment, supplies, other United assets.

Planning & Budgeting:

Lead Territory Budgeting and Planning.
Participate in developing and implementing Annual Plans & Budget, Performance Objectives by Customer Banners and ensure alignment with Organizational Strategic Objectives.
Create and develop short and long-term strategies to secure sustainability and profitability of all operations.

- Participate in interviews, training programs, and onboarding efforts to foster a high-performing, customer-oriented team culture.

Internal Communication:

Responsible for team meetings; Operational Huddles, scheduling store/location visits, case mgmt. meetings.
Lead and support cross-functional weekly & monthly meetings with Territory & Support Teams.
Participate in Sr. Management & CEO office meetings on P & L review & action planning, future business planning & quarterly staff meetings.

Process Compliances Operations:

Lead all process initiatives/implementation in territories; Identifying trends in process gaps, make changes and implement.

Lead & implement Business Transformation initiatives regionally as per United Strategic Framework.

Lead store/location level customer walks & visits with partners to discuss action plans.
Lead process adoption within the Salesforce ecosystem.
Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.

Support Partner Change Overs (PCO) with Partnership team.
Material Ordering.
In-Store Specials.
Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
Create and implement Schedules.
A.R.I and H & S Compliance.
I.D Badging & uniform compliance for all Partners & cleaners.
In Store Partner Training and support Partner Effectiveness in Partner training Program.
Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners.
Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes.

Workforce & Performance Management:

Manage territory workforce planning and optimization of resource productivity.

Monitor & manage performance of team, including performance improvement plans to improve employee engagement and productivity.

Responsible for leading progressive discipline approach and terminations in alignment with United Human Resources policies and procedures.
Implement & sustain policies, processes, and programs.
Innovate and implement strategies to manage & retain a mobile workforce.

Recruitment, Training & Development:

Responsible for the hiring, recruitment & retention of territory employees.
Responsible for implementation of People (employees & partners) training programs.
Responsible for ensuring employee mentoring and coaching to improve productivity and performance of employees and organizational operations.
Provide leadership, support, and guidance to reporting staff and promote a positive and motivating work environment.
Create an environment that encourages learning and inspires brainstorming, creativity, and innovation.

Additional Responsibilities:

Perform all daily functions in alignment with company mission, vision, and values.
Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.

Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Job Requirements and Expectation

Available to address Customer and Partner needs and concerns in a timely manner.

Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high levels of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment.

Skills:

Business acumen.
Task management & Planning skills.
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills.
Needs assessment and information gathering.
Advanced technology competency.
Managing budgeting & costing.
Expertise in floor care and cleaning procedures is an asset.
Process and compliance driven.
Coaching and Mentoring.
Superior time management and problem-solving skills.
Ability to work independently.

Education/Experience

University degree in Business Administration or related operations or field experience.
Minimum of 5 years’ experience in the Janitorial industry.
10+ years’ experience in operational management or related roles.

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More about this job

Responsibilities

The Senior Account Manager is responsible for developing strong customer relationships, managing regional P&L, and ensuring operational excellence across the assigned territory. They will lead performance reviews, oversee partner relations, and collaborate with internal teams to drive revenue growth and retention.

Requirements

Candidates must have a university degree in Business Administration or related field and at least 10 years of operational management experience. A minimum of 5 years of experience in the janitorial industry is required, along with the ability to travel and work flexible shifts.

Skills

Account management
Territory management
P&L management
Strategic planning
Budgeting
Conflict management
Negotiation
Team leadership
Operations management
Salesforce
Microsoft Office
Performance management
Recruitment
Coaching
Problem-solving

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Territory Management
Janitorial Industry
P&L Management
Customer Retention
Salesforce
Operations Management
Budgeting
Strategic Planning
Partner Relations
Talent Acquisition
Performance Management
Business Development
Floor Care
Cleaning Procedures
Compliance
Workforce Planning
Business Transformation
KPIs
Case Management
Health and Safety
Reporting
Revenue Growth
Contract Management
Leadership
Mentoring
Conflict Resolution
Inventory Management
Operational Excellence
Stakeholder Management

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