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Added 1 hour ago
PD
Contents Handler
Paul Davis Restoration of the National Capital Region, VA
Sudbury, ON
- Full-time
Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.
Added 2 hours ago
A
Person Responsible for Maintenance (PRM)
Aviosave
ON · Ontario, Canada
- Full-time
We are committed to developing a maintenance organization built around technical excellence, regulatory compliance, operational reliability, quality assurance and a strong safety culture.
Added 3 hours ago
AP
Patient Services Enrollment Specialist (12-month Contract)
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
Quality Assurance: Conduct detailed quality reviews to finalize patient cases ensuring correctness and full detail.
Added 3 hours ago
TT
Quality Engineering Intern
TTM Technologies
Toronto, ON
- Full-time
Mentors: Quality Director and Continuous Improvement Manager
Added 3 hours ago
WC
(CAN) Associé de jour, rénovation
Walmart Canada
Montreal, QC
- Contract
Follows guidelines for cold chain compliance to ensure quality assurance.
Added 3 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Strong knowledge of quality assurance, validation, regulatory compliance, patient safety, and risk management practices.
Added 5 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
Manage risk assessment, quality assurance, and compliance with both internal policies and external regulations;
Added 5 hours ago
BT
Audit & Accounting Manager
Baker Tilly Canada
Vancouver, BC
- Full-time
Quality Assurance - Ensure all audit engagements adhere to the firm's quality control standards, best practices, and ethical guidelines. Review and sign off on audit documentation to verify…
Added 5 hours ago
CG
Unit Manager (Food Services)
Compass Group Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Achieve compliance with Compass’ Quality Assurance, Occupational Health and Safety Act and WHMIS regulations.
Added 5 hours ago
GC
Unit Manager (Food Services)
Group Compass Ltee
Calgary, AB
- Full-time
Achieve compliance with Compass’ Quality Assurance, Occupational Health and Safety Act and WHMIS regulations.
Added 5 hours ago
CG
Unit Manager (Food Services)
Compass Group Canada
Calgary, AB
- Full-time
Achieve compliance with Compass’ Quality Assurance, Occupational Health and Safety Act and WHMIS regulations.
Added 5 hours ago
TT
Quality Engineering Intern
TTM Technologies
Toronto, ON
- Full-time
Mentors: Quality Director and Continuous Improvement Manager
Added 6 hours ago
U
Représentant des ventes – Région d’Ottawa, ON et Gatineau, QC
USG
Montreal, QC
- Other
Added 6 hours ago
SC
Test Analyst
Sustainability consulting
Canada
- Full-time
Experience in software testing, quality assurance, IT support, or related technical roles is preferred.
Added 7 hours ago
RW
Validation Associate
Resolute Workforce Solutions
Brantford, ON
- Full-time
- Contract
Follow all Occupational Health and Safety Act requirements, regulations, and safety procedures, and perform other duties as assigned by the Associate Manager, Quality.
Added 7 hours ago
D
Catering Sous Chef
Dexterra
Mississauga, ON
- $25 to $28 CAD / hour
- Full-time
Under the general supervision of the Catering Chef Manager, the Sous Chef oversees organizing, planning, preparing and executing the preparation of all catering events.
Added 8 hours ago
Area Manager II, YYZ4
Amazon
Brampton, ON
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their…
Added 9 hours ago
AM
Pharmacy Manager
Apple-Hills Medical Pharmacy
Toronto, ON
- Full-time
Liberty Market Pharmacy is seeking an experienced, motivated and patient-focused Pharmacist Manager to lead our pharmacy team and oversee the daily operations of our community pharmacy.
Added 9 hours ago
C
Project Manager / EV infrastructure Specialist
Chargnex
Montreal, QC
- Full-time
Role Description The Project Manager / EV Infrastructure Specialist is a full-time, on-site role based in Montreal, QC, responsible for overseeing EV charging infrastructure projects from…
Added 9 hours ago
Human Resources Administrator
Bayshore
Thunder Bay, ON
Professional Development and Quality Assurance:
Added 10 hours ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Clinical supervision and quality assurance: Supervise and train clinical research staff and lead scoring reviews to support inter-rater reliability, consistency, and ongoing clinical…
Added 10 hours ago
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Clinical Research Coordinator - CIM (Oncology)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Collaborates with the Study Monitor, Quality Assurance and Phase 1 Team,
Added 11 hours ago
CG
Food Service Supervisor, Temp
Compass Group Canada
Sudbury, ON
- Part-time
Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
Added 11 hours ago
CG
Food Service Supervisor
Compass Group Canada
Grand Falls-Windsor, NL
- Full-time
Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
Added 11 hours ago
CG
Food Service Supervisor
Compass Group Canada
Grand Falls-Windsor, NL
- $19.1 CAD / hour
- Full-time
Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.

United Services Group

Sr. Account Manager - West

Kelowna, BC, Canada
Vancouver, BC, Canada
BC, Canada

Apply About employer

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Key Focus: The core focus of this role is to develop and maintain strong, trust-based relationships with customers across the assigned territory to ensure loyalty, satisfaction, and retention. The successful candidate will serve as the key liaison between United and its customers, actively anticipating needs, resolving concerns, and leading performance and quality conversations at the store and regional levels.

This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to deliver exceptional partner and customer experiences, increase revenue per store, and improve retention metrics.

Duties and Responsibilities:

Customer Relationships & Communication:

Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
Responsible for leading store SOW & Quality; Collaborate with Partner Relations to come up with action plans to improve quality and productivity.
Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.
Lead

- Meetings (Phone or In-person) with key customer stakeholders
- Reporting on Issues Mgmt. at Region level.

Collaboration with Partner Relations & Talent Acquisition

Partner Relations:
- Work closely with Partner Relations to assess and enhance partner performance, identify process gaps, and jointly develop improvement plans.
- Support Partner Change Overs (PCOs) and in-store partner transitions to ensure smooth operations and customer satisfaction.
- Lead store-level quality assessments and partner feedback loops to ensure alignment with customer expectations.
Talent Acquisition:
- Collaborate with Talent Acquisition to support the recruitment, hiring, and retention of frontline staff and supervisors within the territory.
- Ensure staffing plans align with customer and store-level operational requirements.

Revenue & Cost Management:

Responsible for management of regional P&L, monitoring expenses for operations and developing strategies to decrease costs and increase profitability.
Responsible for retention of existing revenue budget within a fiscal year for assigned territory.
Responsible for growing the territory revenue via routine contracts in collaboration with BD team.
Lead growth of business from Specials (ADHOC) services & execute implementation.
Lead start-up of new business and manage start-up costs.

Support BD teams with quotes costing and assist in quote/RFP process for new and existing business.
Participate in Partner Relations & Talent Acquisition teams in negotiations both with customers and partners.
Responsible for the analysis and review of regional financial activities related to billing, invoicing, department budgets, cash advances from interconnected departments, customers, suppliers and subcontractors, overall expenses, employee hours, material costs over budget, equipment repair costs.
Responsible for controlling and monitoring inventory assets, including but not limited to, equipment, supplies, other United assets.

Planning & Budgeting:

Lead Territory Budgeting and Planning.
Participate in developing and implementing Annual Plans & Budget, Performance Objectives by Customer Banners and ensure alignment with Organizational Strategic Objectives.
Create and develop short and long-term strategies to secure sustainability and profitability of all operations.

- Participate in interviews, training programs, and onboarding efforts to foster a high-performing, customer-oriented team culture.

Internal Communication:

Responsible for team meetings; Operational Huddles, scheduling store/location visits, case mgmt. meetings.
Lead and support cross-functional weekly & monthly meetings with Territory & Support Teams.
Participate in Sr. Management & CEO office meetings on P & L review & action planning, future business planning & quarterly staff meetings.

Process Compliances Operations:

Lead all process initiatives/implementation in territories; Identifying trends in process gaps, make changes and implement.

Lead & implement Business Transformation initiatives regionally as per United Strategic Framework.

Lead store/location level customer walks & visits with partners to discuss action plans.
Lead process adoption within the Salesforce ecosystem.
Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.

Support Partner Change Overs (PCO) with Partnership team.
Material Ordering.
In-Store Specials.
Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
Create and implement Schedules.
A.R.I and H & S Compliance.
I.D Badging & uniform compliance for all Partners & cleaners.
In Store Partner Training and support Partner Effectiveness in Partner training Program.
Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners.
Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes.

Workforce & Performance Management:

Manage territory workforce planning and optimization of resource productivity.

Monitor & manage performance of team, including performance improvement plans to improve employee engagement and productivity.

Responsible for leading progressive discipline approach and terminations in alignment with United Human Resources policies and procedures.
Implement & sustain policies, processes, and programs.
Innovate and implement strategies to manage & retain a mobile workforce.

Recruitment, Training & Development:

Responsible for the hiring, recruitment & retention of territory employees.
Responsible for implementation of People (employees & partners) training programs.
Responsible for ensuring employee mentoring and coaching to improve productivity and performance of employees and organizational operations.
Provide leadership, support, and guidance to reporting staff and promote a positive and motivating work environment.
Create an environment that encourages learning and inspires brainstorming, creativity, and innovation.

Additional Responsibilities:

Perform all daily functions in alignment with company mission, vision, and values.
Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.

Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Job Requirements and Expectation

Available to address Customer and Partner needs and concerns in a timely manner.

Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high levels of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment.

Skills:

Business acumen.
Task management & Planning skills.
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills.
Needs assessment and information gathering.
Advanced technology competency.
Managing budgeting & costing.
Expertise in floor care and cleaning procedures is an asset.
Process and compliance driven.
Coaching and Mentoring.
Superior time management and problem-solving skills.
Ability to work independently.

Education/Experience

University degree in Business Administration or related operations or field experience.
Minimum of 5 years’ experience in the Janitorial industry.
10+ years’ experience in operational management or related roles.

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More about this job

Responsibilities

The Sr. Account Manager is responsible for developing strong customer relationships, managing regional P&L, and ensuring operational excellence across the assigned territory. They will lead store-level quality assessments, oversee workforce planning, and collaborate with internal teams to drive revenue growth and retention.

Requirements

Candidates must have a university degree in Business Administration or related field and at least 10 years of operational management experience. A minimum of 5 years of experience in the janitorial industry is required, along with the ability to travel frequently and work flexible shifts.

Skills

Account management
Territory management
P&L management
Strategic planning
Budgeting
Conflict management
Negotiation
Team leadership
Salesforce
Operations management
Performance management
Recruitment
Coaching
Problem-solving
Time management

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Territory Management
Janitorial Industry
P&L Management
Customer Retention
Salesforce
Operations Management
Budgeting
Strategic Planning
Workforce Planning
Performance Management
Recruitment
Business Development
Quality Assurance
Conflict Resolution
Negotiation
Coaching
Mentoring
Inventory Management
Compliance
Health and Safety
Business Transformation
Revenue Growth
Stakeholder Management
Floor Care
Cleaning Procedures
Microsoft
KPIs
Operational Excellence
Field Operations

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