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Added 15 mins ago
CO
Supervisor of Cultural Services
City of Niagara Falls
Niagara Falls, ON
- Full-time
The Supervisor of Cultural Services is responsible for overseeing the day-to-day operations of cultural programming and revenue-generating activities at the Niagara Falls Exchange and…
Added 16 mins ago
T
Software Engineer II, Earnings
Toast
Toronto, ON
- Full-time
…commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of…
Added 30 mins ago
C
Westhills Assistant Manager
Cineplex
Calgary, AB · CPX Westhills Cinemas
- Part-time
Right now, Cineplex is looking for a dynamic Part-Time Assistant Manager.
Added 30 mins ago
Sr. Account Manager - West
United Services Group
Kelowna, BC · Vancouver, BC · BC
…deliver exceptional partner and customer experiences, increase revenue per store, and improve retention…
Added 1 hour ago
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Hearing Aid Specialist or Audiologist
Amplifon
Chilliwack, BC
- Full-time
…providing personalized consultations. Reporting to the Senior Area Manager, you will lead sales of hearing aids and accessories while educating the community on the importance of hearing…
Added 1 hour ago
AC
Marketing, Communications & Catering Manager
Aramark Canada
Toronto, ON
- Full-time
The Marketing, Communications & Catering Manager is responsible for developing and executing marketing initiatives, managing internal communications, and overseeing the planning,…
Added 1 hour ago
C
Trnctn Mgmt Sr Consultant
CBRE
Toronto, ON
- Full-time
…commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than…
Added 2 hours ago
U
Intermediate Accountant
Univerus
Toronto, ON · North York, ON
- $50,000 to $65,000 CAD / year
- Full-time
…and private sectors. Our flagship product, Unity ERP, powers operations in local government, utilities, construction, manufacturing, health and safety, education, and…
Added 2 hours ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Ottawa, ON · Nepean, ON
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 2 hours ago
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Karma Yoga Program
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
…Rehabilitation, coordinating with the Grants and Prospect Development Manager while ultimately sharing information with the Board of Directors, you will help shape the future of our…
Added 2 hours ago
CG
Food Service Supervisor Full Time
Compass Group Canada
Ottawa, ON · Nepean, ON
- $20 CAD / hour
- Full-time
Learn from and assist the Shift Manager to resolve labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost.
Added 2 hours ago
WM
Coordinator, Production & Content Media Operation
Warner Music Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Job Title: Production & Content Media Operations Coordinator (Maternity Coverage)
Added 4 hours ago
EC
PS C&I National Sales Manager
Eaton Corporation
Toronto, ON · Windsor, ON · Ottawa, ON · Mississauga, ON · Burlington, ON · Milton, ON · Montreal, QC · Brossard, QC · Delta, BC · Airdrie, AB · Edmonton, AB · Calgary, AB
- Full-time
The Power Systems (PS) Commercial/Industrial (C&I) National Sales Manager (NSM) position requires a highly motivated, preferably competitive personality, with strong leadership and…
Added 4 hours ago
V
Senior Analyst, Sales Reporting
Vale
Canada
- Full-time
…based in Toronto, Ontario. This role reports to the Commercial Operations…
Added 5 hours ago
CO
Assistant Manager, Transportation Planning
City of Nanaimo
BC · British Columbia, Canada
- Full-time
Assistant Manager, Revenue Services - City of Nanaimo
Added 5 hours ago
A
Property Manager
Avana
Regina, SK
- Full-time
The Property Manager is responsible for the day-to-day management and performance of an assigned residential property portfolio. Reporting to the Area Manager, the Property Manager oversees…
Added 5 hours ago
Licensed Dispatcher
Rise Air
Saskatoon, SK
Reporting to the Manager, Operational Control, a Licensed Dispatcher is responsible for all technical aspects of flight planning for all aircraft and works closely with the pilot-in-command…
Added 6 hours ago
TE
Account Manager - Montreal East
TK Elevator
Montreal, QC
- Full-time
…jobs are completed profitably, and the branch meets annual revenue…
Added 6 hours ago
PS
Operations Manager
Paladin Security Group Ltd
Burnaby, BC
- $85,000 to $100,000 CAD / year
- Full-time
The Operations Manager provides leadership and operational governance across the Vancouver Branch, ensuring that internal processes, operational systems and front-line teams are equipped to…
Added 6 hours ago
HD
Affiliate & Creator Growth Manager
Hadley Designs
Remote, Canada
- $75,000 to $125,000 CAD / year
- Remote
…for generations. Our goal is to reach $100 million in annual revenue by…
Added 6 hours ago
Technician
British Columbia Lottery Corporation
Kamloops, BC
…you will operate independently. This position reports to a Manager of Business Operations and may require occasional travel to a secondary location within the…
Added 6 hours ago
OT
Billing Coordinator
Open Text Corporation
Waterloo, ON
- Other
Reporting to the Billing Operations Manager, the Billing Coordinator plays an integral role in ensuring billing accuracy and timeliness across our global order-to-cash process. You will…
Added 6 hours ago
FH
Golf Operations Opportunities - Spring/Summer 2027
Fairmont Hotels & Resorts
Banff, AB
- Temporary
Reporting structure is dependent on the position, such as the Golf Operations Assistant Manager, Golf Group & Revenue Manager or Golf Operations Manager.
Added 6 hours ago
FH
General Manager, Hawthorn Dining Room & Bar
Fairmont Hotels & Resorts
Calgary, AB
- Full-time
We invite you to join the world of luxury hospitality at Fairmont Palliser as our new General Manager, Hawthorn Dining Room & Bar. Inspire and create the grandest experience for our guest,…
Added 6 hours ago
VC
Bilingual Account Manager (Manufacturing/Utilities industry)
Veriforce Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…organizations protect their workers, their reputation, and their operations. As Account Manager, you will own a portfolio of existing customers across key industries - including Oil & Gas,…

United Services Group

Sr. Account Manager - West

Kelowna, BC, Canada
Vancouver, BC, Canada
BC, Canada

Apply About employer

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Key Focus: The core focus of this role is to develop and maintain strong, trust-based relationships with customers across the assigned territory to ensure loyalty, satisfaction, and retention. The successful candidate will serve as the key liaison between United and its customers, actively anticipating needs, resolving concerns, and leading performance and quality conversations at the store and regional levels.

This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to deliver exceptional partner and customer experiences, increase revenue per store, and improve retention metrics.

Duties and Responsibilities:

Customer Relationships & Communication:

Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
Responsible for leading store SOW & Quality; Collaborate with Partner Relations to come up with action plans to improve quality and productivity.
Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.
Lead

- Meetings (Phone or In-person) with key customer stakeholders
- Reporting on Issues Mgmt. at Region level.

Collaboration with Partner Relations & Talent Acquisition

Partner Relations:
- Work closely with Partner Relations to assess and enhance partner performance, identify process gaps, and jointly develop improvement plans.
- Support Partner Change Overs (PCOs) and in-store partner transitions to ensure smooth operations and customer satisfaction.
- Lead store-level quality assessments and partner feedback loops to ensure alignment with customer expectations.
Talent Acquisition:
- Collaborate with Talent Acquisition to support the recruitment, hiring, and retention of frontline staff and supervisors within the territory.
- Ensure staffing plans align with customer and store-level operational requirements.

Revenue & Cost Management:

Responsible for management of regional P&L, monitoring expenses for operations and developing strategies to decrease costs and increase profitability.
Responsible for retention of existing revenue budget within a fiscal year for assigned territory.
Responsible for growing the territory revenue via routine contracts in collaboration with BD team.
Lead growth of business from Specials (ADHOC) services & execute implementation.
Lead start-up of new business and manage start-up costs.

Support BD teams with quotes costing and assist in quote/RFP process for new and existing business.
Participate in Partner Relations & Talent Acquisition teams in negotiations both with customers and partners.
Responsible for the analysis and review of regional financial activities related to billing, invoicing, department budgets, cash advances from interconnected departments, customers, suppliers and subcontractors, overall expenses, employee hours, material costs over budget, equipment repair costs.
Responsible for controlling and monitoring inventory assets, including but not limited to, equipment, supplies, other United assets.

Planning & Budgeting:

Lead Territory Budgeting and Planning.
Participate in developing and implementing Annual Plans & Budget, Performance Objectives by Customer Banners and ensure alignment with Organizational Strategic Objectives.
Create and develop short and long-term strategies to secure sustainability and profitability of all operations.

- Participate in interviews, training programs, and onboarding efforts to foster a high-performing, customer-oriented team culture.

Internal Communication:

Responsible for team meetings; Operational Huddles, scheduling store/location visits, case mgmt. meetings.
Lead and support cross-functional weekly & monthly meetings with Territory & Support Teams.
Participate in Sr. Management & CEO office meetings on P & L review & action planning, future business planning & quarterly staff meetings.

Process Compliances Operations:

Lead all process initiatives/implementation in territories; Identifying trends in process gaps, make changes and implement.

Lead & implement Business Transformation initiatives regionally as per United Strategic Framework.

Lead store/location level customer walks & visits with partners to discuss action plans.
Lead process adoption within the Salesforce ecosystem.
Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.

Support Partner Change Overs (PCO) with Partnership team.
Material Ordering.
In-Store Specials.
Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
Create and implement Schedules.
A.R.I and H & S Compliance.
I.D Badging & uniform compliance for all Partners & cleaners.
In Store Partner Training and support Partner Effectiveness in Partner training Program.
Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners.
Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes.

Workforce & Performance Management:

Manage territory workforce planning and optimization of resource productivity.

Monitor & manage performance of team, including performance improvement plans to improve employee engagement and productivity.

Responsible for leading progressive discipline approach and terminations in alignment with United Human Resources policies and procedures.
Implement & sustain policies, processes, and programs.
Innovate and implement strategies to manage & retain a mobile workforce.

Recruitment, Training & Development:

Responsible for the hiring, recruitment & retention of territory employees.
Responsible for implementation of People (employees & partners) training programs.
Responsible for ensuring employee mentoring and coaching to improve productivity and performance of employees and organizational operations.
Provide leadership, support, and guidance to reporting staff and promote a positive and motivating work environment.
Create an environment that encourages learning and inspires brainstorming, creativity, and innovation.

Additional Responsibilities:

Perform all daily functions in alignment with company mission, vision, and values.
Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.

Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Job Requirements and Expectation

Available to address Customer and Partner needs and concerns in a timely manner.

Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high levels of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment.

Skills:

Business acumen.
Task management & Planning skills.
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills.
Needs assessment and information gathering.
Advanced technology competency.
Managing budgeting & costing.
Expertise in floor care and cleaning procedures is an asset.
Process and compliance driven.
Coaching and Mentoring.
Superior time management and problem-solving skills.
Ability to work independently.

Education/Experience

University degree in Business Administration or related operations or field experience.
Minimum of 5 years’ experience in the Janitorial industry.
10+ years’ experience in operational management or related roles.

Apply About employer

More about this job

Responsibilities

The Sr. Account Manager is responsible for developing strong customer relationships, managing regional P&L, and ensuring operational excellence across the assigned territory. They will lead store-level quality assessments, oversee workforce planning, and collaborate with internal teams to drive revenue growth and retention.

Requirements

Candidates must have a university degree in Business Administration or related field and at least 10 years of operational management experience. A minimum of 5 years of experience in the janitorial industry is required, along with the ability to travel frequently and work flexible shifts.

Skills

Account management
Territory management
P&L management
Strategic planning
Budgeting
Conflict management
Negotiation
Team leadership
Salesforce
Operations management
Performance management
Recruitment
Coaching
Problem-solving
Time management

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Territory Management
Janitorial Industry
P&L Management
Customer Retention
Salesforce
Operations Management
Budgeting
Strategic Planning
Workforce Planning
Performance Management
Recruitment
Business Development
Quality Assurance
Conflict Resolution
Negotiation
Coaching
Mentoring
Inventory Management
Compliance
Health and Safety
Business Transformation
Revenue Growth
Stakeholder Management
Floor Care
Cleaning Procedures
Microsoft
KPIs
Operational Excellence
Field Operations

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