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Added 13 mins ago
T
Personal Banking Associate (Future opportunities) - Montreal East (full-time)
TD
L'Assomption, QC · Lachenaie, QC · Mascouche, QC · Montreal, QC · Repentigny, QC · Terrebonne, QC
- Full-time
…our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking…
Added 13 mins ago
In Store Bakery - Baker
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 13 mins ago
Swim Lessons Assistant Volunteer NLY
YMCA of Southwestern Ontario
London, ON
Assist the Aquatics staff on duty while building relationships with members and participants. Demonstrate knowledge of pool rules, YMCA mission, core values, and act as a positive role…
Added 13 mins ago
SC
Baker (Full Time)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Brant, ON
- Full-time
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 13 mins ago
Assistant Store Manager - Laura (Women's fashion) Burloak
Laura Canada
Oakville, ON
Added 13 mins ago
Sr. Account Manager - West
United Services Group
Kelowna, BC · Vancouver, BC · BC
Collaborate with Talent Acquisition to support the recruitment, hiring, and retention of frontline staff and supervisors within the territory.
Added 13 mins ago
Licensed Practical Nurse, Full Scope - Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 14 mins ago
HO
Payroll Administrator (13-Month Contract)
Humans of HR
Burnaby, BC
- Contract
This is a 13-month contract reporting to the Payroll Manager. You’ll keep regular payroll running smoothly while helping the team roll out ADP across the organization.
Added 14 mins ago
FN
Specialist, eHealth Clinical Education and Training
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
As a Specialist, eHealth Clinical Education and Training you will be working under the general direction of the Manager of Clinical Adoption, eHealth establishes, integrates and implements…
Added 43 mins ago
Health Care Aide
Winnipeg Regional Health Authority
Winnipeg, MB
…People We Serve - or, in the hands of those closest to them. Staff and teams work closely with one another, the People We Serve, and their chosen Care Partners to enhance and support a…
Added 43 mins ago
Staff Pharmacist - 2015
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the designated Pharmacy Manager, the incumbent is responsible for the provision of pharmacy services to accommodate the medication and medication-related…
Added 43 mins ago
Patient Transport Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager, Patient Equipment and Transport Depot and with the guidance of professional staff on the patient units/departments, the incumbent is responsible for the safe…
Added 43 mins ago
Manager Health Services
Winnipeg Regional Health Authority
Winnipeg, MB
Under the direction of the Director Health Services or designate, the Manager Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to…
Added 43 mins ago
Manager of Central Staffing
Winnipeg Regional Health Authority
Winnipeg, MB
…of the Director of Health Services, Care Coordination, the Manager of Central Staffing is responsible for ddirecting the activities and functions of the Central Staffing Office including…
Added 43 mins ago
Nurse 2 - Women's Mental Health and Addiction In-House Treatment
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager Health Services and working within an integrated multi-disciplinary team, nurses are required to provide services to adult clients engaged in addiction treatment.…
Added 43 mins ago
Environmental Services Aide (Housekeeping Aide / Laundry Aide)
Winnipeg Regional Health Authority
Reston, MB
Under the direction of the Manager, Environmental Services or the Environmental Services Supervisor, the Environmental Services Aide is responsible for performing the following activities…
Added 43 mins ago
Secretary 3 - Allied Health
Winnipeg Regional Health Authority
Winnipeg, MB
…Health and is responsible for providing clerical support to the Manager(s) Health Services, including processing job postings and related paperwork, maintaining position control,…
Added 43 mins ago
Health Care Aide
Winnipeg Regional Health Authority
Winnipeg, MB
…People We Serve - or, in the hands of those closest to them. Staff and teams work closely with one another, the People We Serve, and their chosen Care Partners to enhance and support a…
Added 43 mins ago
Manager, Health Services
Winnipeg Regional Health Authority
Beausejour, MB
Under the direction of the Director Health Services or designate, the Manager Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to…
Added 43 mins ago
Lead Hand - Supply and Distribution
Winnipeg Regional Health Authority
Winnipeg, MB
Report to Manager training, safety and health concerns or other corrective action required of department staff to ensure health and safety, adherence to policy, practices and effective…
Added 43 mins ago
IR
Manager, Health Services
Interlake-Eastern Regional Health Authority
Beausejour, MB
- Full-time
Under the direction of the Director Health Services or designate, the Manager Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to…
Added 43 mins ago
SH
Manager of Central Staffing
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…of the Director of Health Services, Care Coordination, the Manager of Central Staffing is responsible for ddirecting the activities and functions of the Central Staffing Office including…
Added 43 mins ago
SH
Secretary 3 - Allied Health
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…Health and is responsible for providing clerical support to the Manager(s) Health Services, including processing job postings and related paperwork, maintaining position control,…
Added 43 mins ago
SH
Patient Transport Assistant
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to the Manager, Patient Equipment and Transport Depot and with the guidance of professional staff on the patient units/departments, the incumbent is responsible for the safe…
Added 43 mins ago
SH
Lead Hand - Supply and Distribution
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Report to Manager training, safety and health concerns or other corrective action required of department staff to ensure health and safety, adherence to policy, practices and effective…

United Services Group

Sr. Account Manager - West

Kelowna, BC, Canada
Vancouver, BC, Canada
BC, Canada

Apply About employer

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

Job Summary

Key Focus: The core focus of this role is to develop and maintain strong, trust-based relationships with customers across the assigned territory to ensure loyalty, satisfaction, and retention. The successful candidate will serve as the key liaison between United and its customers, actively anticipating needs, resolving concerns, and leading performance and quality conversations at the store and regional levels.

This role will also involve close collaboration with Partner Relations to ensure operational excellence and service quality, and with Talent Acquisition to support the hiring, onboarding, and retention of a high-performing workforce. The position combines strategic territory management with a hands-on, customer-first approach to deliver exceptional partner and customer experiences, increase revenue per store, and improve retention metrics.

Duties and Responsibilities:

Customer Relationships & Communication:

Function as the face of United to customers in the field, building lasting partnerships rooted in responsiveness, reliability, and trust.
Champion a customer-centric culture by aligning field team actions with customer expectations and service standards.
Responsible for leading store SOW & Quality; Collaborate with Partner Relations to come up with action plans to improve quality and productivity.
Lead proactive outreach and store visits to discuss performance, address operational issues, and resolve cases collaboratively.
Manage escalations with urgency and tact, ensuring all customer concerns are resolved at or above expectations.
Conduct regular business reviews with key stakeholders (e.g., VPs, District Managers) to communicate wins, risks, and action plans.
Facilitate structured communications between customers and internal teams to ensure alignment, transparency, and accountability.
Lead

- Meetings (Phone or In-person) with key customer stakeholders
- Reporting on Issues Mgmt. at Region level.

Collaboration with Partner Relations & Talent Acquisition

Partner Relations:
- Work closely with Partner Relations to assess and enhance partner performance, identify process gaps, and jointly develop improvement plans.
- Support Partner Change Overs (PCOs) and in-store partner transitions to ensure smooth operations and customer satisfaction.
- Lead store-level quality assessments and partner feedback loops to ensure alignment with customer expectations.
Talent Acquisition:
- Collaborate with Talent Acquisition to support the recruitment, hiring, and retention of frontline staff and supervisors within the territory.
- Ensure staffing plans align with customer and store-level operational requirements.

Revenue & Cost Management:

Responsible for management of regional P&L, monitoring expenses for operations and developing strategies to decrease costs and increase profitability.
Responsible for retention of existing revenue budget within a fiscal year for assigned territory.
Responsible for growing the territory revenue via routine contracts in collaboration with BD team.
Lead growth of business from Specials (ADHOC) services & execute implementation.
Lead start-up of new business and manage start-up costs.

Support BD teams with quotes costing and assist in quote/RFP process for new and existing business.
Participate in Partner Relations & Talent Acquisition teams in negotiations both with customers and partners.
Responsible for the analysis and review of regional financial activities related to billing, invoicing, department budgets, cash advances from interconnected departments, customers, suppliers and subcontractors, overall expenses, employee hours, material costs over budget, equipment repair costs.
Responsible for controlling and monitoring inventory assets, including but not limited to, equipment, supplies, other United assets.

Planning & Budgeting:

Lead Territory Budgeting and Planning.
Participate in developing and implementing Annual Plans & Budget, Performance Objectives by Customer Banners and ensure alignment with Organizational Strategic Objectives.
Create and develop short and long-term strategies to secure sustainability and profitability of all operations.

- Participate in interviews, training programs, and onboarding efforts to foster a high-performing, customer-oriented team culture.

Internal Communication:

Responsible for team meetings; Operational Huddles, scheduling store/location visits, case mgmt. meetings.
Lead and support cross-functional weekly & monthly meetings with Territory & Support Teams.
Participate in Sr. Management & CEO office meetings on P & L review & action planning, future business planning & quarterly staff meetings.

Process Compliances Operations:

Lead all process initiatives/implementation in territories; Identifying trends in process gaps, make changes and implement.

Lead & implement Business Transformation initiatives regionally as per United Strategic Framework.

Lead store/location level customer walks & visits with partners to discuss action plans.
Lead process adoption within the Salesforce ecosystem.
Responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft).
Lead and or support key United operational processes and KPI’s: As per Retention Priority Framework, to name a few.

Support Partner Change Overs (PCO) with Partnership team.
Material Ordering.
In-Store Specials.
Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
Create and implement Schedules.
A.R.I and H & S Compliance.
I.D Badging & uniform compliance for all Partners & cleaners.
In Store Partner Training and support Partner Effectiveness in Partner training Program.
Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners.
Collection of Annexes or any other types of Inspections/reporting required by Customers for Billing purposes.

Workforce & Performance Management:

Manage territory workforce planning and optimization of resource productivity.

Monitor & manage performance of team, including performance improvement plans to improve employee engagement and productivity.

Responsible for leading progressive discipline approach and terminations in alignment with United Human Resources policies and procedures.
Implement & sustain policies, processes, and programs.
Innovate and implement strategies to manage & retain a mobile workforce.

Recruitment, Training & Development:

Responsible for the hiring, recruitment & retention of territory employees.
Responsible for implementation of People (employees & partners) training programs.
Responsible for ensuring employee mentoring and coaching to improve productivity and performance of employees and organizational operations.
Provide leadership, support, and guidance to reporting staff and promote a positive and motivating work environment.
Create an environment that encourages learning and inspires brainstorming, creativity, and innovation.

Additional Responsibilities:

Perform all daily functions in alignment with company mission, vision, and values.
Work in compliance with Health & Safety policies and legislation and take every reasonable precaution to protect the health and safety of all employees and business partners.

Protect company assets from damage and misuse.
Perform other related duties as may be required from time to time.

Job Requirements and Expectation

Available to address Customer and Partner needs and concerns in a timely manner.

Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high levels of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.
Available to address concerns in a 24/7 environment.

Skills:

Business acumen.
Task management & Planning skills.
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills.
Needs assessment and information gathering.
Advanced technology competency.
Managing budgeting & costing.
Expertise in floor care and cleaning procedures is an asset.
Process and compliance driven.
Coaching and Mentoring.
Superior time management and problem-solving skills.
Ability to work independently.

Education/Experience

University degree in Business Administration or related operations or field experience.
Minimum of 5 years’ experience in the Janitorial industry.
10+ years’ experience in operational management or related roles.

Apply About employer

More about this job

Responsibilities

The Sr. Account Manager is responsible for developing strong customer relationships, managing regional P&L, and ensuring operational excellence across the assigned territory. They will lead store-level quality assessments, oversee workforce planning, and collaborate with internal teams to drive revenue growth and retention.

Requirements

Candidates must have a university degree in Business Administration or related field and at least 10 years of operational management experience. A minimum of 5 years of experience in the janitorial industry is required, along with the ability to travel frequently and work flexible shifts.

Skills

Account management
Territory management
P&L management
Strategic planning
Budgeting
Conflict management
Negotiation
Team leadership
Salesforce
Operations management
Performance management
Recruitment
Coaching
Problem-solving
Time management

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Territory Management
Janitorial Industry
P&L Management
Customer Retention
Salesforce
Operations Management
Budgeting
Strategic Planning
Workforce Planning
Performance Management
Recruitment
Business Development
Quality Assurance
Conflict Resolution
Negotiation
Coaching
Mentoring
Inventory Management
Compliance
Health and Safety
Business Transformation
Revenue Growth
Stakeholder Management
Floor Care
Cleaning Procedures
Microsoft
KPIs
Operational Excellence
Field Operations

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